Best Workforce Management Software

Workforce Management Software

Are you searching for a workforce management tool to receive automated solutions to everyday Human Resource tasks? The workforce management system effectively handles payroll and timekeeping functions. Workforce management software can further eliminate the risk of manual error and ensure a secure, impartial, and orderly workspace. Moreover, most software offers remote access making the application accessible from any device with an Internet connection. It also ensures correct timekeeping as the biometric data collection devices only allow the actual employees to punch in and out, eliminating the malpractice of “buddy punching”. So, check out the list below and find the most-suited workforce management system for your project without any hassle.

List of Workforce Management Software | Workforce Management Tool (94 Software)

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  • Vultus Connect

    Workforce Manager - Leading people, growing businesses

    Vultus Connect is an all-around Workforce Management solution that establishes a true employee-employer relationship. With features that include accurate timesheet process, timely auto-generated invoices, worry-free compliance, end-to-end accounting, enhanced client relationships, employee engagement, improved cash flows, financial tracking, free automated PAF and easy-to-use ticketing, you will n... learn more about Vultus Connect

    "Outstanding Workforce Management Software"
    Jonathan Hitchens, Independent Consultant at ClickFormula
    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $1 per Month
  • Sage HR

    Create amazing work-life experiences for your people

    Sage HR improves how you engage, retain and get the very best out of your people. Easily manage all HR processes in one place, from anywhere, with instant access to schedules, payslips and more.... learn more about Sage HR

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • Zoho People

    Crafted to build a happier workforce.

    We take care of your HR processes while you take care of your employees. From employee onboarding to attendance management and time tracking to appraisals, we&ve got it all covered. With useful integrations and easy-to-use interface, Zoho People will streamline your HR operations. Zoho People helps automate employee performance reviews by offering 360-degree feedback, goal setting and tracking, ... learn more about Zoho People

    "Software available at reasonable price"
    Joshua Maddux, CEO at 95Visual
    VISIT WEBSITE
    Free Trial
    15 days
    Entry Level Price
    $1.00 per Month
  • ADP Workforce Now

    Empowering people, driving business results.

    Human Resources is much more than administration and compliance. It’s about helping your employees to be more successful, and ultimately growing your business. From recruitment to retirement, ADP Workforce Now can help you do just that. ... learn more about ADP Workforce Now

    "Workforce Now is Great!"
    Matthew Bernstein, Senior Account Executive at Intersection Co.
    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Bitrix24

    Your company. United. Free. Unlimited. Online.

    Bitrix24 is the leading free online CRM software used by over 8 million companies worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management an... learn more about Bitrix24

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    Hisham Balatiah, Founder at EIC - Engineers International Community
    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • EntireHR

    All-In-One Recruitment Software

    Entire Recruit is the most comprehensive end-to-end software solution for Australia based Recruitment, Labour-hire and healthcare industries/agencies. Entire Recruit is a customisable PAAS software that is an “out of the box” end-to-end system for the Recruitment, Staffing and Labour Hire industry that includes mobile apps for all user types. It handles all the main components of Applications,... learn more about EntireHR

    "The great combination of cost and powerful system"
    George Richards, Managing director at Tradewind Australia
    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • TimeKompas

    Manage your Employees Hassle Free

    TimeKompas is a selfie based attendance & workforce management app. Our Artificial Intelligence enabled, simple to use mobile app and web modules are used by companies of all sizes to improve their margins by increasing productivity. With this app you can manage your employees daily activities like attendance, Leave, Holiday, Project & Task etc. and also have useful features like HRMS, CRM, GPS, ... learn more about TimeKompas

    "Useful app for staff management"
    Aakash Kumar
    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • Talkdesk

    Improve Call Quantity and Quality

    Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “visionary” in Gartner’s Contact Center as a Service Magic Quadrant.... learn more about Talkdesk

    "Talkdesk works very well for our company's call center"
    Long Dai
    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Workday HCM

    An HCM system that adapts to what comes next.

    Workday was founded on a disruptive idea: to put people at the center of enterprise software. Now, over a decade later, we still deliver on that idea every day. Our core values give us a framework for leadership and daily decisions, and help us enjoy our time at work. Sounds so simple, but too often companies get caught up in politics, ivory-tower attitudes, and market mania instead of focusing on... learn more about Workday HCM

    "I find it easy and best to use as HR Software tool"
    Anonymous
    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Clockify

    100% Free Time Tracking Software.

    Clockify is the only truly free time tracking software. It's a simple time tracker and timesheet app that lets you and your team track work hours across projects. Unlimited users, free forever. Its free online employee time clock app for accurate clock-in and clock-out. With it, employees can track time using an online timer, and you can track employee attendance, see who works on what, and export... learn more about Clockify

    "Easy to use time management app"
    Lee Savery, Content Executive at Ricemedia
    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • OrangeHRM

    Personalized HR Software That Brings Your Employees Together

    OrangeHRM aims to be the world’s leading HRM solution for small and medium-sized enterprises (SMEs) by providing a flexible and easy to use HRM system affordable for any company worldwide. The project was started during fall 2005 and the first beta release was made in January 2006. Today OrangeHRM has users worldwide enjoying a free, stable, and highly usable HRM solution.  ... learn more about OrangeHRM

    "Perfect Software for Managing different Task"
    Prafull Satasiya, Chief Executive Officer at SpecScale
    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Kronos Workforce

    One unified platform for your entire workforce.

    The Kronos Workforce Ready suite combines the power of workforce management and human capital management (HCM) in one unified cloud platform to help you manage your entire workforce from pre-hire to retire — whether they’re salaried, hourly, full time, or part-time.... learn more about Kronos Workforce

    "Workforce Ready"
    Keshav Jha, Senior Research Analyst at Delta Partners
    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Pega Workforce Intelligence

    Leader in software for customer engagement and operational excellence.

    Pega Workforce Intelligence is a best-in-class desktop bot that tells employers about the behaviours of their workforce. The application deploys AI-powered bots to gather information regarding their workers’ activities for the day. With Pega Workforce Intelligence, managers can gain insights into their team members’ working habits and find solutions to increase productivity in the workplace. ... learn more about Pega Workforce Intelligence

    VISIT WEBSITE
    Free Trial
    60 days
    Entry Level Price
    Contact Vendor
  • Deputy

    Manage your team, schedule in minutes. Anywhere. Anytime.

    Deputy is a cloud-based workforce management solution that makes it easy to schedule employees, manage time and attendance, track performance, and improve workplace communication. It empowers a world of mobility that integrates beautifully with leading business software and transforms the way businesses operate, helping save time and optimizing resources.  ... learn more about Deputy

    VISIT WEBSITE
    Free Trial
    15 days
    Entry Level Price
    $2.00 per Month
  • Tanda

    Grow your business and engage your teams

    Tanda is an all-in-one online workforce success platform that helps businesses manage rostering, timesheets, payroll, and employee onboarding. ... learn more about Tanda

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • Sage People

    Global cloud HR and People system

    Sage Business Cloud People enables mid-size, multinational companies to manage their workforce through its global, cloud HR and people system, transforming how organizations acquire, engage, manage and develop their employees. Sage People is a cloud HR and People system that empowers multinational, mid-size organisations to effectively respond to changing priorities. Use powerful automation, comp... learn more about Sage People

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Saviom

    Experience The Future of Resource Management Software

    Saviom ERM is a world-class Resource Management Tool designed to rid operational inefficiencies arising from suboptimal resource utilization. The suite boasts of highly visual Gantt chart scheduling portals to manage multiple resource bookings and project activities. Its other features include slice and dice, drag and drop options that enable instant rectification of resource clashes, schedule imb... learn more about Saviom

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • TimeTrex

    Makes it easy with workforce automation.

    TimeTrex Workforce Management is a comprehensive workforce management software solution that provides even small organizations with the benefit of automation, that previously only large companies could afford. The extremely flexible rule engine can automate some of the most complex government regulations and business policies, in both Canada and US. Its mobile app can transform tablets and phones ... learn more about TimeTrex

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • The WorkForce Suite

    WorkForce Software is Making Work Easy

    WorkForce Software is a provider of cloud workforce management solutions that empower employees and managers to digitize time and labor processes, optimize demand-driven scheduling, simplify absence management and enable strategic business insight. Our solution, the WorkForce Suite, adapts to your organization’s specific workforce management requirements no matter how unique your pay rules, labo... learn more about The WorkForce Suite

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • VAIRKKO

    VAIRKKO PROVIDES THE FASTEST AND EASIEST WAY TO MANAGE YOUR WORKFORCE

    VAIRKKO offers the most complete set of fully integrated cloud based systems available for your industry We deliver Software as a Service solutions designed specifically to reduce your workforce and operational costs by dramatically improving your organizations productivity and efficiency. Created using client input, we offer the single greatest collection of nearly 100+ simple to use features for... learn more about VAIRKKO

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • TrackTik

    Increase the value of your security

    The power of TrackTik is being able to view, analyze and control your entire security operations in one place.This security workforce management software helps integrate your on-site, mobile and back-office functions. Benefit from access to a suite of advanced guard management tools.We saw the challenges the security industry faced in terms of making the most of their resources and battling manual... learn more about TrackTik

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $299.00 per Month
  • Nowsta

    The easiest way to manage your hourly staff

    Nowsta is a venture-backed technology company that sits at the intersection of financial wellness and workforce management. We’re building a platform that leverages advancements in machine learning and payments technology to reimagine the way companies communicate with, and pay their hourly wage employees.... learn more about Nowsta

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $2.50 per Month
  • ((sirenum))

    Sirenum helps you better manage your hourly workers

    Sirenum helps companies better manage their hourly workers. We help put the right person in the right place at the right time--and pay them the right amount.Sirenum is based in London, UK and works with partners around the globe to help clients successfully implement their workforce management strategy. Contact us to become a partner or client. ... learn more about ((sirenum))

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Motus

    MOTUS SIMPLIFIES MILEAGE TRACKING AND REIMBURSEMENT

    Motus is the definitive leader in mileage reimbursement and driver management technologies for businesses with mobile workers and fleets of all sizes. Only Motus leverages deep insights captured across the world’s largest retained pool of drivers to calculate personalized and compliant vehicle reimbursements, keep drivers productive and safe and ultimately maximize returns and minimize risk for ... learn more about Motus

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Natural Insight

    Leaders in Retail Execution Technology

    Natural Insight started delivering cloud solutions to consumer brands, retailers and merchandising and marketing agencies to improve field execution across the retail ecosystem. To date, Natural Insight has collected in-store execution information on behalf of hundreds of brands and managed over 51 million assignments in more than 180,000 stores across the world. ... learn more about Natural Insight

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Teleopti WFM

    Future-Proof, Intelligent Workforce Management

    Teleopti is a top, global provider of workforce management software, offering a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and schedulin... learn more about Teleopti WFM

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Liveforce

    Temporary Workforce Management Made Simple

    A new and better way to schedule, manage and pay your temporary workers.We’re helping businesses save time and money by making the management of their on-demand workforce a breeze.Import existing contacts and recruit from your own channels to build an on-demand workforce that fits your needs.From simple jobs with a couple of temp staff through to large projects over multiple dates with 100s of d... learn more about Liveforce

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • Schedule101

    Schedule101 Restaurant Workforce Management Systems

    Schedule101 is a user-friendly, Restaurant Workforce Management System featuring powerful online scheduling. Designed by seasoned professionals, with a combined 56 years of Restaurant management, experience, knowledge & insight, for Restaurant Executives, Managers & Employees, Schedule101 streamlines operations, improving overall efficiency, manager effectiveness, employee morale all through bet... learn more about Schedule101

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Contact Vendor
  • TrackOne

    Empower your Field Workforce

    Trackone , a SaaS product of Heptagon Technologies Pvt. Ltd., is a technology suite that helps you track, mobilise, optimise and manage your field workforce in the most effective way.Track your workforce live on a map, get instant notifications about delays and create geographic boundaries to manage your workforce effortlessly. ... learn more about TrackOne

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • StaffRoster

    Manage your work shifts

    StaffRoster is the software for company shifts management: all in one platform, all in real time, available to the HR department and to your employees, online and mobile. StaffRoster allows you to manage all aspects of the work shifts in the company, by optimising the workforce. When it is integrated with an attendance / absences software, it allows to fully manage the employees' pay slips. ... learn more about StaffRoster

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Calabrio

    Workforce Optimization for the Modern Contact Center

    Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience.... learn more about Calabrio

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • WFM Wisdom

    Wait times matter

    Wisdom starts with the truth. Answered plus abandoned calls are never truthful. Wisdom WFO delivers the truth from the second by second details of your calls.Planners are often conflicted about the extent that wait times matter. On the surface, it is obvious that having to wait too long does matter to customers and will have a detrimental impact on business and growth. ... learn more about WFM Wisdom

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Talentsoft

    Design a fulfilling work experience for all

    Talentsoft is the European leader in cloud-based Talent Management software.With over 2,O00 clients and 9 million users across all continents and 27 languages, Talentsoft is laying the foundation for the future of Human Resources with its ultra-customisable Cloud-based solution that ties competency management to career paths and learning programmes. ... learn more about Talentsoft

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Contact Vendor
  • Ento

    The future of workforce management software

    Ento was founded in Australia in 2009 to help businesses manage rostering, leave, attendance and communication within their workforce.Since then we’ve become the chosen solution for over 3,000 workplaces across retail, hospitality, health, community, and more; rostering more than 30 million shifts for businesses ranging in size from 10 to 2,000+ staff. ... learn more about Ento

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • StoreForce

    Built for Specialty Retail

    StoreForce has been helping Specialty Retailers around the world exceed sales performance goals and deliver exceptional customer experiences since 2010. StoreForce is a Sales Performance Platform, underpinned by a Specialty Retail workforce management system. It is called “wfm+”, where the “+” represents a focus on positive sales growth and consistent delivery of the brand in your brick ... learn more about StoreForce

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • SumTotal Work

    SumTotal Workforce Management

    SumTotal Systems provides a unified, comprehensive and flexible HCM solution spanning the entire employee lifecycle. The award-winning solution for attracting, retaining, developing and engaging today’s multi-generational workforce is grouped into four HR Suites – Talent Acquisition, Learning Management, Talent Management and Workforce Management – all on a common platform. ... learn more about SumTotal Work

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • TempBuddy

    Get your best people to the right place at the right time.

    Erecruit delivers the most comprehensive and innovative end-to-end staffing software solutions designed to empower people to achieve exceptional results. We serve the entire recruitment lifecycle with Erecruit Front-Office, Middle-Office, Credentialing and VMS solutions for enterprise staffing firms, Adapt Front and Back Office software for mid-market firms, eStaff365 Onboarding, and TempBuddy, te... learn more about TempBuddy

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Capita Workforce Management

    Workforce Management solutions your business can rely on

    We are specialists in workforce management solutions. We design, build and support user-friendly and intuitive software all from our head office in Swindon. With nearly 20 years’ experience, we know a thing or two about workforce management and what it takes to design and develop first class software that cuts down your admin, frees up management time and reduces costs. ... learn more about Capita Workforce Management

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • RITEQ

    Collaboration and a focus on outcomes

    RITEQ develops workforce management software designed to assist medium to large organisations leverage their most important asset – their workforce. RITEQ Workforce Manager (WFM) is scalable and modular, allowing your company to meet the opportunities of growth and increased competition.... learn more about RITEQ

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Skedulo

    Intelligent mobile workforce management

    Skedulo is the platform for intelligent mobile workforce management. We help organizations manage their mobile workforces to delight their customers and engage their employees. Skedulo is the new standard for deskless workforce productivity.The Skedulo platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are full-time, part-time... learn more about Skedulo

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $59.00 per Month
  • Tymeshift

    Workforce management for the modern age

    Workforce management for the modern age. Omnichannel, easy to use, and deployable in under 2 minutes. Made exclusively for Zendesk.Automatically track all of the time spent on tickets, chats, and calls. Create custom AUX states to track lunch, breaks, and other non-support activities.Quickly create complete intraday schedules and view staffing across all channels. Agents can view their schedule wi... learn more about Tymeshift

    VISIT WEBSITE
    Free Trial
    10 days
    Entry Level Price
    $7.00 per Month
  • UpGlide

    Channel Data. Gain Intel. Increase Efficiency.

    UpGlide is the cloud-based total talent management platform that allows you to manage candidates, employees, vendors, and independent contractors in a central location. UpGlide software is customizable to meet the role-specific needs of direct employers, staffing agencies, and MSPs in managing their workforce and vendors.... learn more about UpGlide

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Mobijobi

    The simplest way to manage your mobile team

    Mobijobi is an end to end mobile workforce management solution, tailored for small business.We offer a simple yet rich solution to manage your field service operation. Enjoy your own customer portal, manage your leads, dispatch your tasks, track your team members in real-time and review reports to analyze your performance. ... learn more about Mobijobi

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Reflexis Workforce Manager

    Reflexis is the leading provider of real-time store operations

    Reflexis is the leading provider of real-time store operations and workforce management solutions.The Reflexis ONE real-time work platform helps retailers drive simplification for stores and improved line-of-site for field management resulting in significant time savings, precise execution, and a superior customer experience. ... learn more about Reflexis Workforce Manager

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • WorkJam

    Unleashing the potential of your workforce.

    The WorkJam Digital Workplace unleashes the potential of enterprise workforces through agile scheduling, transformative communication, experiential learning, and tailored recognition.WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more moti... learn more about WorkJam

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Globitel

    Improve Efficiency While Achieving Your Service Level

    Globitel, founded in 1996, is one of the few companies offering a wide range of telecom solutions to cover different telecom needs of various industries. At Globitel, we take pride in having the competence and the ability to offer a wide range of products covering the needs of both telecom operators and call centers in more than 35 countries. ... learn more about Globitel

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Tambla

    Sophisticated yet easy to use Intelligent Workforce Solutions

    We are an innovative enterprise HR software company delivering intelligent workforce solutions to organisations with large “shift-based” workforces. We provide these companies with the tools to ensure visibility, optimisation and compliance of their workforce globally. ... learn more about Tambla

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • AgentTime

    We know that call center workforce management software must be both effective and affordable.

    Call center workforce management software products from Portage Communications are the world-wide leaders in affordable and flexible call center software tools for small call center scheduling. Design and maintain your call center optimization for agent productivity and ideal customer service levels with our easy-to-use call center workforce management software. ... learn more about AgentTime

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Crown Workforce Scheduling

    Transforming the Workplace

    Our mission is to provide our customers with the very best Workforce Management systems to optimise the investment they make in their people. With our help, customers will identify areas where improvements are required resulting in reduced staff costs, greater efficiency, better productivity and improved customer service levels.... learn more about Crown Workforce Scheduling

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Damstra TWMS

    Safer connected workplaces, worldwide.

    Damstra Technology is a global leader in workforce management, compliance, and safety management. Through our unique, integrated workplace management platform, we deliver powerful solutions that radically transform the way organisations manage, track and protect the entire workplace. Our core products include workforce management, access control, asset management, learning management and HSE man... learn more about Damstra TWMS

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
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Buyer’s Guide

Introduction to buyer’s guide for Workforce Management Software

The foundation of a successful organization is built around a strong workforce who are highly motivated, capable, and adaptive. It is due to the joint efforts of the workforce that helps organizations to cope up with the most challenging tasks on the field. The process is known as Workforce Management. It ensures that all resources are in the right place at the right time. It is the most valuable asset for any organization bringing positive change to the organization’s internal process and people associated with it. The workforce management has a direct influence on employee’s work and company’s progress. The better an employee feels about the company, the better would be their performance.

Workforce management enables business owners to increase efficiency at a company level and on the employee level. It’s about managing balance with all the business verticals and aligning them for optimum results. It ensures that they have enough staff to serve their customers and have the necessary skill set to perform the task.

The activities involved under Workforce Management includes,

  1. Employee’s work analysis
  2. Scheduling work for employees
  3. Talent acquisition
  4. Time, attendance and absence management
  5. Compensation and benefits
  6. Workforce administration
  7. Performance management
  8. Learning and training management

How has workforce management evolved over the years?

In the last few years, on the cusp of rising competition, the business owners were under enormous pressure to deliver quality products/services at an affordable price. In the event of which they had to revise their business strategy, look for the areas where they can cut the operation costs, and increase the overall output.  It forced them to leave the legacy system behind and harness modern technology in their business process. The practice of investing in the workforce management system started emerging then.

In the earlier systems, the factory workers used to punch their entries and exit on the card manually. It has passed through various transition phases, from logging employees manually to automatically registering them through a high-tech biometric system or paying their salary online rather than handing them cash-on-hand. Similarly, many processes related to workforce management have transformed.

The old methods are challenging compared to the modern-day workforce management system. In the past, whether it was fieldwork or office work, the employees had to be present in the location, and managers monitored their work. Now, with sophisticated tools, the employees are free to work from anywhere and monitor their work from any corner of the world without the manager’s involvement.  

Decades ago, the communication was confined to letters and documents, but now it is conveyed through mobile phones, e-mail, instant messaging, and video conferencing via multiple devices. The business organizations are observing a similar transformation. A single workforce management software can now handle all workforce-related tasks, and communication between workers and employers are drastically improving.

In the past, while performing business operations, the ratio of human-error was high. There was no such system that sent an alert or notification when employees were out of sync. Also, inaccuracy in employees’ clocking time frequently creates friction between employees and managers. In the present time, everything is streamlined with the help of Workforce Management Software.

What is workforce management software?

It is easy to coordinate and manage a workforce manually for a smaller business unit, but for bigger level businesses, it becomes complicated for one person to handle the job schedules. Workforce management software allows the project manager to assign tasks to multiple workers and monitor their work on a day-to-day basis.

The workforce management software is an umbrella term, and it can perform myriads of work. It assists managers in noting employee time and attendance, tracking workforce performance, managing absence requests and shifts, optimizing labor cost, and creating real-time reports for all employees in one system.

It also helps employees to track their work on a day-to-day, weekly, monthly or annually too. The employees often forget what task they have done previously and how much time they invested in finishing a particular task.  In such scenarios, WFM software can give them a detailed view of all their previous work and focus on areas for improvement.

It is meant to improve the productivity of a company’s employees and channelize better communication among managers and workers.  Management software permits employees to manage more tasks themselves – such as viewing and editing their work schedules. Employees can request time off and clock in and out using their phones.

What are the essential features to look for in a workforce management software?

When you are seeking the WFM software, there are several factors to consider, and it would be a daunting task to finalize any one of them.  It is essential that users figure out their usage criteria and choose workforce management software that suits the organization. For example, a warehouse manager may use it to track the hours of a delivery man shifting the merchandise from one store to another or front line supervisor, ensuring team members are working according to the organization's objectives.

While picking up the workforce management software, here are the following questions you need to ask the vendor.

  1. Would it be able to generate real-time reports?
  2. Does it have a mobile application for the services?
  3. Does the software have strong security features, and can it safeguard the employee’s data?
  4. Does it have a user-friendly interface and whether it is scalable?
  5. Does it allow the tracking of employee hours effortlessly?
  6. Does it integrate seamlessly with other software applications?
  7. Does it support recruiting and onboarding tasks?
  8. What kind of customer support does it provide?
  9. Does the price vary by the number of users and administrators?
  10. Does it have a flexible and functional shift planning module?
  11. Does it have a compliance management feature?
  12. Does it have features like shift reminders via e-mail & SMS, GPS tracking, remote & mobile time-clocking, missing time algorithm, and so on?
  13. Does it streamline the process for managing teams and payments?
  14. Does the vendor offer a support ticket tracking system to track the issues or complaints lodged by the user?
  15. Does it fit your budget?
  16. Does it match with your requirements?

What are the advantages of using workforce management software?

The advantages of workforce management software are;

  • Eliminate Human Error
  • Better allocation of resources
  • Reduce expenses
  • Improve customer satisfaction
  • Eliminates unnecessary documentation
  • Real-time reporting
  • Generate accurate reports
  • Better view on budgeting organization activities
  • Evaluation of individual performance
  • Generate appropriate bills with the help of integrated invoicing
  • Manage job authorizations, set reminders and monitor vital documents
  • WFM mobile apps help users to set schedule on the go
  • WFM allows managers to know the backlog for any particular employee 
  • Managers can reduce staffing gaps and assign task based on skills and preferences

What are the latest trends to be observed in the workforce management software system?

  1. AI in Workforce Management ( Intelligent Scheduling)

The latest trend is no doubt wielded around AI and machine learning. The modern-day workforce management software is using AI to reduce time-consuming tasks like work scheduling, recruiting and hiring, time-tracking, and more.  It can schedule tasks automatically for your best performer during peak periods of operation. With the assistance of AI, various data sources can be combined more logically in the future.

    2. Advanced Features

In a cut-throat competition, the organization can find an edge over its rivals if it has a product with superior features. The features that give a sense of reliability for performance and flexibility to adapt according to the given scenarios. For example, a feature that allows employees to exchange their shifts with colleagues and send notifications to the manager simultaneously.

   3. Mobile workforce management solution

The mobile workforce was a concept until it made it into the mainstream on the verge of technological advancements like cloud computing and mobile devices. It has changed the dynamics of how the workers perform their work remotely.  In the future, the software vendor may explore this technology for better monitoring capabilities, offline-synchronization, and feeding real-time data.

   4. Employee Engagement

The new trend in workforce management will focus more on employee engagement.  The software will extend its features for e-learning, knowledge management, gamification, and so on.  It is possible that the WFM software will conduct training sessions in a much more interactive way and give employees a more personalized feeling.

   5. More Automation

There will be more emphasis on automating key business processes and implementing technology to feed real-time data more efficiently and rapidly to the employees.

What are the different types of workforce management software solutions?

The workforce management solution is a broad term, and the choice may vary depending on the user’s needs. There are enterprise workforce management software as well as software for small business that is used for specific purposes. The WFM tools used in retail may be used only for noting employee’s time and attendance, while software used in a corporate office may be used for multiple purposes like tracking employee time, scheduling tasks,monitoring productivity, taking screenshots, etc . Here are the types of workforce management software solutions.  

The users can narrow down the tool choice by deciding on any one of these features or can buy tools with all the features.

  1. Time and Attendance
  2. Absence Management
  3. Mobile Workforce Management
  4. Employee Scheduling
  5. Human Resources
  6. Employee Self-Service Portal
  7. Payroll

Can Workforce Management Software help in the management of a remote workforce?

Remote working defines the modern working place, giving more flexibility to the workers and adding numerous benefits to the business owners. Through the workforce management app, workers can access schedules remotely and advise if they can work additional hours. They can also share their shift with their colleagues by sending them requests on the same app. Though remote working is the new norm, it comes with unique challenges like tracking productivity and propagating smooth communication. However, deploying the right workforce management tool, the challenges associated with remote working can be overcome.  

While managing a remote workforce,

  • While managing remote teams through WFM software ensures that your remote team confidential data like payroll or company’s work process is not compromised
  • Many countries have different laws and regulations over employee’s rights. Before you decide to implement a remote monitoring tool, verify the employees' monitoring laws in your remote team’s countries. 
  • Be transparent about implementing remote workforce software with the employees.

How efficient is Workforce Management software to help the users receive and transmit work-related information on a real-time basis?

Yes, most Workforce Management systems allow you to manage real-time adherence. The flexibility to set dynamic alerts when workers need additional support or send alarms when schedules are in danger.  

Real-time data allows managers to predict the employee’s needs and reduce the overall operation cost by restricting their expenses usually spent after un-necessary resources.  The real-time data with smart algorithms stresses the risk areas early-on and recommends managers with action plans. The algorithms can give managers a better understanding of what motivates employees and the common issues they are facing. The real-time data assists the manager in comparing performance against the budget.

How beneficial is Workforce management software for the mobile workforce?

Mobile Workforce management has moved out from the close corridor to field service. In recent years, it is not just limited to dispatching, scheduling, work order management, but also requires a real-time status update, auto-scheduling, route optimization, etc. Mobile workforce management software acts as the link between the managers, mobile workers, office staff, and customers. The industries that are actively using mobile workforce management solutions are house repairing and maintenance,  construction, retail, carpentry, cleaning service, manufacturing, etc.

There are different types of mobile workforce management systems available, but they all have the basic set-up. They communicate through the main ‘dashboard’ and perform actions like schedule, manage, and monitor mobile workers. They are connected via the monitoring devices they carry. The 'dashboard' communicates with the GPS enabled devices used by each mobile worker.  The GPS functionality gives a real-time overview of each mobile employee's exact location, together with status reports for tasks.

Some MWF solutions have extended their service to even video-conferencing.  It ensures the managers have easy collaboration with remote employees and can hold training sessions on the go if required.

The manager can compare productivity levels across geographic locations or remote teams and modulate the on-ongoing process accordingly.

How to implement Workforce Management software ?

Once you are sure about implementing the Workforce Management software, the next step is what approach you choose to implement in the real environment. It is essential that you systematically implement the WFM software to avoid conflicts of view among team members.

Step 1) Gather opinion from team-members

It is an ideal approach to reach the employees and team members and understand their perspective on Workforce Management software. Try to understand what they like and expect from workforce management solutions. The team members should include employees of all levels and pay grades. Their opinion will help to assert your decision on enrolling workforce management solutions in your business.

Step 2) Note down all your Workforce Management requirements

If you are already using some workforce management tools, then see the gaps you can fill with new software. However, if it is your first encounter with WFM, then note down all your Workforce Management requirements; it may include time tracking,  payroll, scheduling, HR, absence management, etc. Check if you need all of them or maybe one of them. Once you narrow down your requirements, it is easy to select the right WFM software.

Step 3) Pick your Workforce Management System

Match your requirements with vendor’s software. You can even compare software with the other alternatives to check how your choice of WFM solution brings value to your organization. Also, make sure the tool falls in your budget. If everything is ok, then you can pick the software.

Step 4) Communicate with your employees

The next step is to discuss with your employees and team members. Explain to them how it will benefit them on a personal level as well as on an organizational level.   

Step 5) Training and testing

The user can get the most out of the WFM system if their employees are well-trained and know how to use the software. You can hand out a cheat-sheet, a self-learning video or a demo from the software vendor itself.

Step 6) Review and Revise

After months of software implementation, you can check the software performance and see whether it meets your expectations, you can analyze the result. You can either compare the new system’s results with the old one or simply take an overview of the key performance metrics.

Difference between cloud versus on-premise workforce management software?

The workforce management system software is either deployed on-premise or through a cloud infrastructure. The organization that is rigid about data hosting prefers on-premise software, while the organizations which conduct operations from multiple locations and are looking for a centralized system for data analysis prefer cloud deployment.

  1. Cloud workforce management software  

Pros

  • Cloud-based software has no up-front costs
  • It is deployed quickly and easily
  • User can access data from anywhere
  • A cloud-based software backs up to multiple servers. It means users don’t have to worry about losing the data
  • Number of features are more as the vendor have to serve a wide range of clients
  • It is a pay-per-use solution that helps to reduce the total cost of ownership over time
  • It allows maximum scalability

Cons

  • There is a limitation over customization
  • Users have to rely on a high-speed internet connection
  • The cloud vendor has to undergo periodic audits to demonstrate ongoing compliance with the particular country regulations and standards

    2. On-premise management software

   Pros

  • On-premise software gives flexibility for customization
  • User can access data without an internet connection
  • The cost can vary based on the number of administrators and users
  • Usually, the premise-based software offer the same levels of encryption
  • Users have more control over the server

   Cons

  • It demands up-front payment
  • It takes time for set-up and installation
  • On-premise software may have security loopholes and prone to security attacks
  • The off-site employee can't log-in or access data remotely
  • High risk of losing data with limited data-backup capabilities
  • Number of features are limited
  • Software maintenance cost is higher
  • Higher capital investment

What is the average cost of a workforce management software system?

There is a range of software solutions for workforce management available in the market. The price may vary depending on the features, customer support, third-party tool integration, and the number of users. The entry-level software solution may start around $4/user on a monthly basis, and it may shoot upto around $200/user. 

There are also free workforce management software available, but it may or may not give an end-to-end workforce management solution for an enterprise-level company. In case you are not sure about the paid version, there are tools that come with a free trial. Few vendors offer service on “money back guarantee” within a given timeline. If users are not happy, the software vendor refunds their money in that case.

If your organization can afford, then try tools like Deputy, Nowsta, SentricHR, Tymeshift. In contrast, those who have slightly more budget and are thinking of buying medium-range tools can select among skedulo, engage manage, Injixo, etc. In case you need a tool laced with advanced features, then high-end tools like TrackTik are highly recommended.

The tools mentioned above are good options, but there is no limitation on finding a perfect match for your organization, especially when you have a list of free and open source workforce management software.

Why refer to GoodFirms’ list of top workforce management software?

GoodFirms is a prominent review and rating site, providing a platform for IT companies to review, list, and categorize their software products. It enables software companies to increase the conversion rate, whereas the consumers can make better decisions on the best software solution for their business. It has helped nearly 164,398 businesses as of the current date find the right software service companies and products. It is witnessing a noticeable growth in terms of listing categories, authenticated reviews, and research conducted on the latest business trends. Goodfirms has listed more than 9000 services & software companies with detailed information. Just like other software solutions, Goodfirms gives a 360 view of the workforce management software solution after analyzing them on various aspects like features, pricing, types, and so on. There is a complete list of top workforce management software that may give the best insights and solutions to your long-standing workforce management issues.