Akio.CX
Deployment
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Overview
About Akio.CX
AKIO is a company that provides customer experience software platforms. It proposes cross-channel solutions that help you with customer engagement management, voice of the customer analysis and brand reputation monitoring. Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge.
At a glance
Software information
Industries served, licensing and the support Akio.CX provides.
Industries
- Marketing-advertising
- Telecommunications
Licensing
- Proprietary
- Quote Based
Support
- Phone
Training
- Help Guides
- Video Guides
- Blogs
Knowledge Base
- Help Guides
- Video
- Blog
Capabilities
Akio.CX features
The full feature set, grouped by module.
Call Center Software
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Queue Management
IVR Software
- Call Center
- Call Logging
- Call Recording
- Call Routing
- Phone Key Input
- Survey Manangement
- Text to Speech
- Voice Customization
- Voice Mail
Customer Engagement Software
- Communication Management
- Content Creation
- Feedback Management
- Live Chat
- Reporting/Analytics
Customer Experience Software
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Customer Service Software
- Escalation
- Feedback Management
- Knowledge Base
- Social Media Integration
Plans
Akio.CX pricing
Media
Screenshots & video
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