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AKIO is a company that provides customer experience software platforms. It proposes cross-channel solutions that help you with customer engagement management, voice of the customer analysis and brand reputation monitoring. Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge.
- Marketing-advertising
- Telecommunications
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
SUPPORT
- Phone
- 24x7 Support
Knowledge Base
- Help Guides
- Video
- Blog
Akio.CX Core Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Queue Management
- Call Center
- Call Logging
- Call Recording
- Call Routing
- Phone Key Input
- Survey Manangement
- Text to Speech
- Voice Customization
- Voice Mail
- Communication Management
- Content Creation
- Feedback Management
- Live Chat
- Reporting/Analytics
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Akio.CX Pricing
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
Akio.CX Reviews
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