Best Customer Engagement Software

Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement platforms will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

Rankings updated: Jul 10, 2025
293 Software

List of the Best Customer Engagement Software with Reviews

  • LiveAgent

    5.0 20 Reviews Verified

    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent ... read more about LiveAgent

    LiveAgent Reviews

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service. reviewed by: Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    5% in Customer Engagement Software

    Features

    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Live Chat
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details

    Industries
    • Accounting
    • Apparel-fashion
    • Automotive
    • Banking
    • Entertainment
    • Hospital-health-care
    • Human-resources
    • Leisure-travel
    • Marketing-advertising
    • Real-estate
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Reviews

    What User‘s Say
    Good service
    Ahmad Falah, CEO at Pros Onsite Locksmith
    A great all-in-one platform
    Magdalena Markov
    25/7 in the air!
    Milica Taleva
    Review Summary
    LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.
    Ahmad Falah
    Ahmad Falah, CEO at Pros Onsite Locksmith

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Quote Based
  • Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support

    Zendesk Support Reviews

    Zendesk's intuitive design makes it easy for our team to navigate reviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    5% in Customer Engagement Software

    Features

    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Live Chat
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    Reviews

    What User‘s Say
    The platform offers a high degree of personalization in managing workflows
    Diana Stepanova, Operations Director at Monitask
    Cloud-based customer service platform with an intuitive and user-friendly interface
    Jessica Carrel, Co-founder at Any Software Tools
    Zendesk helps us to manage customer support inquiries easily
    Matt Bailey, Founder and Lead Instructor at SiteLogicMarketing
    Review Summary

    Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.

    Diana Stepanova
    Diana Stepanova, Operations Director at Monitask

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • Zoho Desk

    4.4 8 Reviews Verified

    What is Zoho Desk? Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With ... read more about Zoho Desk

    Zoho Desk Reviews

    With real-time insights tracking, I can know how customers feel about the support reviewed by: Alvin Wei, Co-founder and CMO at SEO Ant
    Entry Level Price
    $7 Per Year
    Free Trial
    15 Days
    Pricing Type
    Per User
    10% in Customer Engagement Software

    Features

    • Communication Management
    • Feedback Management
    • Live Chat
    • Reporting/Analytics

    Key Details

    Industries
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Reviews

    What User‘s Say
    Very helpful tool to manage our daily business
    Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG
    One can easily set up customer problems as a ticket and manage them efficiently
    Rakshit Panchal, Marketing Specialist at Sydney Digital Agency
    Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.
    Madison Woods
    Review Summary
    We use Zoho Desk to efficiently manage customer inquiries for our quality management software, https://flowdit.com. The intuitive and organized dashboard provides a comprehensive overview of all inquiries, allowing us to easily track and assign them to the appropriate account manager. Additionally, technical issues can be seamlessly assigned to our developers through the Jira integration, ensuring that tasks are directed to the right team members and handled effectively.
    Anonymous
    Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    EXPRESS
    $7 Per Year
    STANDARD
    $10 Per Year
    PROFESSIONAL
    $17 Per Year
    ENTERPRISE
    $20 Per Year
  • Lessonly

    5.0 6 Reviews Verified

    Quickly and confidently connect with customers-to-be Spark sales-ready conversations Easily develop real-life connections with buyers across social media, SMS, and email, driving 65% more revenue for new reps. Stand out from the ... read more about Lessonly

    Lessonly Reviews

    User Friendly Internal Knowledge Base reviewed by: Talika Sarin
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    10% in Customer Engagement Software

    Features

    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Live Chat
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details

    Industries
    • Financial-services
    • Hospital-health-care
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Reviews

    What User‘s Say
    A must have tool as an SME or Trainer
    Zea Andrews
    Lessonly is very helpful especially for work at home setup.
    Latika Dutt
    Lessonly was the perfect fit for our scale-up!
    Richard Avenius
    Review Summary
    Lessonly has been a lifesaver for me when it comes to creating polished updates and questions. Its user-friendly interface makes the whole process a breeze. What I love most is the ability to seamlessly add questions at the end of updates—it's a game-changer for identifying opportunities and outliers. With Lessonly by Seismic streamlining the process of creating updates and reports, I now have more time to focus on other tasks. This boost in productivity has been invaluable, allowing me to accomplish more in less time and ultimately enhancing my overall workflow.
    Zea Andrews
    Zea Andrews

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Quote Based

    Integration

    Integrated With
    • Microsoft 365
    • Google Analytics
    • Salesforce CRM
  • Qualaroo

    4.8 6 Reviews Verified

    Qualaroo is a customer & user feedback software that uses IBM Watson-powered Artificial Intelligence to carry out Sentiment Analysis of the responses gathered through the surveys called Nudges. These unobtrusive & fully ... read more about Qualaroo

    Qualaroo Reviews

    More than just a survey tool. reviewed by: Sugandh Sharma
    Entry Level Price
    $25 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software

    Features

    • Churn Management
    • Communication Management
    • Content Creation
    • Reporting/Analytics
    • Self Services

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies

    Reviews

    What User‘s Say
    It’s dead-easy to use but expensive.
    Saumya Sharma
    A complete solution in one place.
    David Miller
    Good for quick/rapid feedback mining
    Aniket Ubhe
    Review Summary
    One thing that I would like to say is that even for a technological layman like me, it takes little to no knowledge about softwares or coding to set it up. With the help of it’s built-in survey templates, I have had no problems in implementing it in my firm. Secondly, I would say that it is quite suitable for a medium-sized enterprise and when dealing with a bulk of customers for collecting feedback, Qualaroo makes the overall collection and analysis process very simple. Though one thing that troubles me is the price of the software. Even though I own a medium-sized enterprise, I think paying almost $2,000/year for a feature packed plan is quite expensive.
    Saumya Sharma
    Saumya Sharma

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Available Packages
    Standard
    $25 Per Month
  • Wellyx

    4.8 4 Reviews Verified

    Whether you have a gym, a yoga studio or want to sell more online, Wellyx will take you where you need to go. See how Wellyx will transform your business. Sell more ... read more about Wellyx

    Wellyx Reviews

    Improve your Workflow, Administration, and Daily Tasks, Effective and Efficient Using Wellyx reviewed by: Jamiee Russell
    Entry Level Price
    $39 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    20% in Customer Engagement Software

    Features

    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Reviews

    What User‘s Say
    I would like to say, it is best gym management software
    Addison Peter
    Best gym Software
    Najam Ali
    Consider Wellyx
    adam joe
    Review Summary
    I was trying to run my business in pandemic but didn’t have any reliable software that can assist me in providing my services online. I Used Wellyx for online classes and trust me it was the best experience for me. I used it for my online gym classes. My clients became satisfied and maintained their health and fitness in that crucial time under the experienced and certified trainers. I am still using it and providing numerous services online through Wellyx.
    Addison Peter
    Addison Peter

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $39 Per Month
  • Genesys

    4.5 4 Reviews Verified

    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys

    Genesys Reviews

    Solid products with good support, and the clout behind them to keep developing. reviewed by: Kristopher Kauth
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Per Feature
    10% in Customer Engagement Software

    Features

    • Communication Management
    • Feedback Management
    • Gamification
    • Live Chat
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details

    Industries
    • Accounting
    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar
    • On-Site Training

    Reviews

    What User‘s Say
    Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier.
    Anthony Horton
    Great Call Center phone systems
    Richard Oberle
    Genesys Cloud - all the technology and know-how under one roof!
    Robert Wakefield-Carl
    Review Summary
    Nice and very helpful solution. This suite has made my life at work so much easier. Super-fast to submit a ticket, I can input plenty of information, plus I can see all updates. customized domain, knowledge base, and self-service portal. Overall, it is a cool tool that makes it easier to track your work.
    Anthony Horton
    Anthony Horton

    Packages

    Pricing Type
    • Per Feature
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
  • WorkHub Tasks can speed up request processing and issue resolutions by streamlining internal processes like service requests or IT supports. Beyond keeping track of what is happening inside your organization, you can ... read more about Workhub Tasks

    Workhub Tasks Reviews

    All-in-one and excellent help desk ticketing system. I absolutely love it! reviewed by: Sirina Dany
    Entry Level Price
    $39 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    20% in Customer Engagement Software

    Features

    • Communication Management
    • Feedback Management
    • Live Chat
    • Reporting/Analytics
    • Video Support

    Key Details

    Industries
    • Computer-software
    • Consumer-services
    • Education-management
    • E-learning
    • Entertainment
    • Events-services
    • Executive-office
    • Facilities-services
    • Security-investigations
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Video
    • Blog

    Reviews

    What User‘s Say
    Effective task management system for your organization
    Anonymous
    All-in-one and excellent help desk ticketing system. I absolutely love it!
    Abdul Rehman, Marketing Executive at Coeus Solutions
    One of the best software for task management and employees collaboration
    Umar Saleem at R-act
    Review Summary
    Absolutely love it! I sincerely appreciate the effort put into it. It aids me in keeping everything organized and separated by category. I can easily track the records and verify the status of pending tickets
    Anonymous
    Anonymous

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $39 Per Month
  • NextLevel.AI

    5.0 3 Reviews Verified

    NextLevel.AI is a set of human-like, fully adaptable AI voice agents that optimize workflows, enhance customer experiences, and deliver deep, actionable insights. Whether for enterprises, startups, or small businesses, this powerful solution ... read more about NextLevel.AI

    NextLevel.AI Reviews

    The NextLevel. ai team has successfully developed the first advanced prototype of our Stylist AI agent in under a week. reviewed by: David
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Usage Based
    5% in Customer Engagement Software

    Features

    • Live Chat
    • AI Features

    Key Details

    Industries
    • Animation
    • Automotive
    • Banking
    • Commercial-real-estate
    • Education-management
    • Financial-services
    • Health-wellness-fitness
    • Hospital-health-care
    • Human-resources
    • Marketing-advertising
    • Pharmaceuticals
    • Real-estate
    • Retail
    • Staffing-recruiting
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person

    Reviews

    What User‘s Say
    Teaming up with NextLevel AI to create our Voice AI BDR agent has been a game-changer for us.
    Christian Bluemlein
    Revolutionizing Business Operations with AI-Powered Assistance
    Mark Stevenson, Chief Operating Officer at InnovateTech Solutions
    Review Summary
    Now, our AI BDR agent takes care of the first touch—engaging website visitors, understanding their needs, and passing qualified leads to our sales team. It even books meetings and seamlessly syncs everything into our CRM, saving us a ton of time.
    Christian Bluemlein
    Christian Bluemlein

    Packages

    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
  • ContactPigeon is the all-in-one marketing automation solution for eCommerce. We turn one size fits all marketing communication to perfectly timed and personalized messages for each of your customers.

    ContactPigeon Reviews

    We can make any automation we want and measure its impact reviewed by: Apostolis Lianos, Growth Marketer at ONmarketing.io
    Entry Level Price
    $165.00 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    50% in Customer Engagement Software

    Features

    • Communication Management
    • Content Creation
    • Feedback Management
    • Response Template
    • Reporting/Analytics

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Blogs
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $165.00 Per Month
  • Tidio makes advanced customer support automation accessible to businesses of any size—without the usual technical barriers. It merges live chat, help desk, issue ticketing, chatbot automation, and AI agents into one cohesive ... read more about Tidio

    Tidio Reviews

    One of my favorite apps to use! reviewed by: Crystal Diaz
    Entry Level Price
    $0 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    10% in Customer Engagement Software

    Features

    • Community Management
    • Feedback Management
    • Live Chat
    • AI Features

    Key Details

    Industries
    • Banking
    • Business-supplies-equipment
    • Computer-games
    • Computer-software
    • Consumer-electronics
    • Consumer-goods
    • Consumer-services
    • Cosmetics
    • Financial-services
    • Gambling-casinos
    • Health-wellness-fitness
    • Higher-education
    • Restaurants
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Center
    • Youtube
    • Developers
    • Case Studies
    • Blog
    • Academy

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Starter
    $29 Per Month
    Growth
    $59 One-time
    Plus
    $749.00 Per Month
    Premium
    $2999 Per Month

    Integration

    Integrated With
    • Zendesk Sell
    • Zendesk Support
    • HubSpot CRM
    • Salesforce CRM
    • Shopify
    • Wordpress
    • WooCommerce
    • Zoho Desk
    • WhatsApp
    • Instagram
    • ActiveCampaign
    • Adobe Commerce
    • Agile CRM
    • Brevo
    • Drupal
    • Drupal Commerce
    • Ecwid
    • Google Analytics
    • Klaviyo
    • Omnisend
    • Zapier
  • Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions ... read more about Salesforce Service Cloud

    Salesforce Service Cloud Reviews

    Salesforce Service Cloud is a unified platform to automate service processes, for making your customer journey more efficient. reviewed by: Margot Pierce
    Entry Level Price
    $25 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    25% in Customer Engagement Software

    Features

    • Feedback Management
    • Live Chat
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details

    Industries
    • Computer-software
    • Financial-services
    • Hospital-health-care
    • Information-technology-services
    • Internet
    • Management-consulting
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $25 Per Month
  • Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™. Qualtrics Experience Management (XM) is the only software platform ... read more about Qualtrics

    Qualtrics Reviews

    Overall, great software reviewed by: Jeanette Høj Jensen
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    15% in Customer Engagement Software

    Features

    • Churn Management
    • Communication Management
    • Feedback Management
    • Reporting/Analytics

    Key Details

    Industries
    • Computer-software
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    • Weekdays
    Knowledge Base
    • Help Guides
    • Video
    • Blogs
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.

    Gainsight CS Reviews

    Versatile tool with a good customer support reviewed by: Tal Admon
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Engagement Software

    Features

    • Churn Management
    • Feedback Management
    • Reporting/Analytics

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Freshchat is a modern messaging software built for teams who want to ace customer conversations — marketing, sales, or support.Engage proactively with visitors who are dropping off or are closer to making ... read more about Freshchat

    Freshchat Review

    Freshchat is a modern live chat software that delivers effortless customer service for the digital-first customer. reviewed by: Marcus Stone
    Entry Level Price
    $17.94 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    25% in Customer Engagement Software

    Features

    • Communication Management
    • Content Creation
    • Live Chat
    • Reporting/Analytics
    • Video Support

    Key Details

    Industries
    • Education-management
    • Financial-services
    • Hospitality
    • Leisure-travel
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $17.94 Per Month
  • SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a ... read more about Zoho SalesIQ

    Zoho SalesIQ Review

    Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time. reviewed by: Grover Butler
    Entry Level Price
    $0 Per User
    Free Trial
    15 Days
    Pricing Type
    Per User
    10% in Customer Engagement Software

    Features

    • Communication Management
    • Content Creation
    • Feedback Management
    • Live Chat
    • Reporting/Analytics

    Key Details

    Industries
    • Apparel-fashion
    • Automotive
    • Banking
    • Commercial-real-estate
    • Construction
    • Consumer-goods
    • Consumer-services
    • Education-management
    • E-learning
    • Financial-services
    • Food-beverages
    • Hospital-health-care
    • Hospitality
    • Individual-family-services
    • Marketing-advertising
    • Oil-energy
    • Real-estate
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • Weekdays
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Basic
    $7 Per Month
    Professional
    $12.75 Per User
    Enterprise
    $20 Per User

    Integration

    Integrated With
    • Zoho CRM
    • Zoho Analytics
    • Zoho Desk
    • Zoho Campaigns
    • Zoho Sites
    • Zoho Mail
    • Zoho Assist
    • Zoho Flow
    • Wordpress
    • Telegram
    • Blogger
    • Unbounce
    • Wix
    • Shopify
    • Intuit Mailchimp
    • Clearbit
    • Salesforce CRM
    • Google Analytics
    • Kissmetrics
  • Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and analytics. We enable our clients to explore the full potential of digital marketing by managing multiple customer touchpoints ... read more about Falcon.io

    Falcon.io Review

    Really helpful for a startup reviewed by: Ujwal Surampalli, Founder at InterviewBuddy
    Entry Level Price
    $108 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    25% in Customer Engagement Software

    Features

    • Communication Management
    • Community Management
    • Content Creation
    • Gamification
    • Reporting/Analytics

    Key Details

    Industries
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars
    • Case Studies

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Available Packages
    Standard
    $108 Per Month
  • Speed matters and is the base to make users love and use a system. All we do focuses on building fast and reliable applications that deliver an out-standing and intuitive user experience. ... read more about SpiceCRM

    SpiceCRM Review

    The Best Open Source CRM reviewed by: Christian Knoll, CEO at twentyreasons business solutions GmbH
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features

    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Knowledge Base
    • Help Guides
    • Video Guides
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Customers expect instant service—so give it to them. With easy self-serve options, customers can help themselves, and, if they need it, get connected to an agent who has all the context they ... read more about Dixa

    Dixa Review

    Dixa is the customer service platform that helps brands to create a great experience for the customer and eliminate bad customer service. reviewed by: Caesar Austin
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Engagement Software

    Features

    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Live Chat
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details

    Industries
    • Banking
    • Financial-services
    • Information-services
    • Information-technology-services
    • Retail
    • Transportation-trucking-railroad
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription

    Integration

    Integrated With
    • Ada
    • Shopify
    • WooCommerce
    • Zoho Analytics
  • LearnUpon's LMS helps businesses to train their employees, partners, and customers. Our platform is built to deliver high-quality corporate learning experiences in a scalable way. Businesses can manage, track, and achieve their ... read more about LearnUpon

    LearnUpon Review

    LearnUpon is an enterprise learning and development management system that helps companies to train employees, partners, and customers. reviewed by: Matthew Rowse
    Entry Level Price
    $699 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    30% in Customer Engagement Software

    Features

    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details

    Industries
    • E-learning
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $699 Per Month
  • Convert your website visitors into customers. Answer visitor questions and close more deals with webchat, designed for businesses of all sizes. Respond to website visitors right from your mobile phone. Personalize messages ... read more about Birdeye

    Birdeye Review

    Birdeye is the highest-rated reputation and customer experience platform useful for local businesses and brands. reviewed by: Ryan Trivett
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    15% in Customer Engagement Software

    Features

    • Communication Management
    • Content Creation
    • Feedback Management
    • Live Chat
    • Reporting/Analytics

    Key Details

    Industries
    • Automotive
    • Commercial-real-estate
    • Financial-services
    • Health-wellness-fitness
    • Hospital-health-care
    • Hospitality
    • Insurance
    • Marketing-advertising
    • Real-estate
    • Restaurants
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Influitive works with forward-thinking marketers and digital businesses who want a better way to engage customers and mobilize advocates to increase referrals, references, reviews, case studies, and more. Our easy-to-use platform combines ... read more about Influitive

    Influitive Review

    Influitive, your customer's experience is important reviewed by: Ernesto Marengo Palomino
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Engagement Software

    Features

    • Churn Management
    • Community Management
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • eGain Chat enables you to offer real-time chat assistance—text, audio, video—to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively ... read more about eGain Chat

    eGain Chat Review

    eGain Chat is a comprehensive live chat software that enables us to offer real-time chat assistance to our website, visitors. reviewed by: Britney Moore
    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features

    • Communication Management
    • Community Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Video Support

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Quote Based
  • Every month, billions of people use Facebook to connect with their friends and favorite brands. Facebook messenger for business allows brands to have more meaningful conversations with their customers. Quiq combines the ... read more about Quiq

    Quiq Review

    Quiq is a leading customer service messaging platform designed to connect consumers with enterprises. reviewed by: Gary Hunt
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Engagement Software

    Features

    • Communication Management
    • Feedback Management
    • Live Chat
    • Reporting/Analytics
    • Self Services

    Key Details

    Industries
    • Financial-services
    • Hospitality
    • Leisure-travel
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service

    Froged Review

    Froged is an impressive behavioral messaging and product success platform that helps companies to evolve their entire customer lifecycle. reviewed by: Laurel Kirk
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    20% in Customer Engagement Software

    Features

    • Churn Management
    • Communication Management
    • Community Management
    • Feedback Management
    • Live Chat
    • Reporting/Analytics
    • Self Services

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
  • Verloop is a team of young, highly motivated professionals who are on a mission to make conversations with businesses more personal and 24x7. We help B2C businesses automate their conversations with customers ... read more about Verloop.io

    Verloop.io Review

    Verloop is the world’s leading customer support automation that helps businesses deliver delightful support experiences to their customers. reviewed by: Nila Chahal
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Engagement Software

    Features

    • Communication Management
    • Feedback Management
    • Live Chat
    • Reporting/Analytics

    Key Details

    Industries
    • Banking
    • Financial-services
    • Leisure-travel
    • Marketing-advertising
    • Retail
    • Telecommunications
    • Wholesale
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Quickly and easily add a video to any message with the Chrome extension and mobile app. We know that you are better in person. Yet, most business communication happens through faceless, text-only ... read more about BombBomb

    BombBomb Review

    love using BombBomb reviewed by: Bailey Hahn, SEM Strategist at Summit Digital Marketing
    Entry Level Price
    $29.99 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software

    Features

    • Communication Management
    • Content Creation
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $29.99 Per Month
  • AiTrillion is the first-ever SaaS-based Artificial Intelligence enabled, an all-in-one marketing platform for eCommerce sellers. AiTrillion derives its AI power for over 200M+ verified online consumer data, 180,000+ Seller Network & $14B+ ... read more about AiTrillion

    AiTrillion Review

    AiTrillion is an all-in-one Platform for all your marketing needs. reviewed by: Nicole Tennant at Authentic Royalty S&Ns Fashion
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    33% in Customer Engagement Software

    Features

    • Churn Management
    • Communication Management
    • Community Management
    • Feedback Management
    • Gamification
    • Live Chat
    • Reporting/Analytics
    • Self Services

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Annual Subscription
    • Quote Based
    • Free
  • CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. ... read more about CXInfinity

    CXInfinity Review

    Reliable & Best Tool reviewed by: Connie Stevens
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features

    • Communication Management
    • Community Management
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Deliver quality and engaging learning experiences to your target audience with Thought Industries, the world's leading B2B customer education and extended enterprise learning platform designed for for-profit training organizations, software companies, consulting ... read more about Thought Industries

    Thought Industries Review

    It provides a cloud-based customer training platform which meets the needs of businesses reviewed by: Tiffany Payne, Head of content at PharmacyOnline
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Engagement Software

    Features

    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based

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