Best Customer Engagement Software

Freshchat is a modern messaging software built for teams who want to ace customer conversations — marketing, sales, or support.Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM. ... learn more about Freshchat

Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives the... learn more about Zendesk Support

Qualaroo is a customer & user feedback software that uses IBM Watson-powered Artificial Intelligence to carry out Sentiment Analysis of the responses gathered through the surveys called Nudges. These unobtrusive & fully customizable questions let businesses ask their customers for their opinions delightfully & politely. The light code does not slow down pages. The presentation-ready visual reporti... learn more about Qualaroo

Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. ... learn more about Zoho Desk

Whether you have a gym, a yoga studio or want to sell more online, Wellyx will take you where you need to go. See how Wellyx will transform your business. Sell more memberships, save money on employees and make increase profits. From one location to multiple locations, discover why Wellyx is the preferred business management software for fitness companies all over the world.... learn more about Wellyx

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true pers... learn more about Genesys

Quickly and confidently connect with customers-to-be Spark sales-ready conversations Easily develop real-life connections with buyers across social media, SMS, and email, driving 65% more revenue for new reps. Stand out from the masses Capture and keep attention with immersive experiences, wow-ing prospects for 35% more leads in your pipeline. Speed up sales cycles Move deals forward 1... learn more about Lessonly

ContactPigeon is the all-in-one marketing automation solution for eCommerce. We turn one size fits all marketing communication to perfectly timed and personalized messages for each of your customers. ... learn more about ContactPigeon

Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™. Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, o... learn more about Qualtrics CustomerXM

Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.... learn more about Gainsight CS

SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with buil... learn more about Zoho SalesIQ

Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and analytics. We enable our clients to explore the full potential of digital marketing by managing multiple customer touchpoints from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter,... learn more about Falcon.io

Speed matters and is the base to make users love and use a system. All we do focuses on building fast and reliable applications that deliver an out-standing and intuitive user experience. Drive user Adoption and thus data quality and the Value of CRM. Cloud and on-premise open source CRM solutions that provides intuitive user interface to manage various sales and marketing operations. ... learn more about SpiceCRM

Dixa is the new way to deliver effortless and personal customer service. Our software eliminates chaos created by using disconnected systems and unifies the customer experience across all channels including email, chat, messaging, and phone. Dixa is a conversational customer service platform that unifies phone, email, chat, and messaging apps in one easy-to-use dashboard for agents, eliminating th... learn more about Dixa

Salesforce HelpDesk software is a leading HelpDesk software providing customers wide range of functionalities. It helps firms support customers across many channels, manage cases quickly, automate support and workflows, provide consistent experiences to the customers, help customers help themselves through knowledge base.... learn more about Salesforce Service Cloud

LearnUpon's LMS helps businesses to train their employees, partners, and customers. Our platform is built to deliver high-quality corporate learning experiences in a scalable way. Businesses can manage, track, and achieve their learning goals — all through a single, powerful solution. ... learn more about LearnUpon

Convert your website visitors into customers. Answer visitor questions and close more deals with webchat, designed for businesses of all sizes. Respond to website visitors right from your mobile phone. Personalize messages with your branding, configure your webchat profile, and create targeted messages. Be found, be chosen and be engaged with customers and prospects with BirdEye. ... learn more about Birdeye

Influitive works with forward-thinking marketers and digital businesses who want a better way to engage customers and mobilize advocates to increase referrals, references, reviews, case studies, and more. Our easy-to-use platform combines industry-leading customer advocacy tools, expert services, and training with intelligent automation, gamification, and personalization features that drive extrem... learn more about Influitive

eGain Chat enables you to offer real-time chat assistance—text, audio, video—to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. An integral part of eGain’s customer engagement software suite, eGain’s live chat software integrates seamlessly with the other social expe... learn more about eGain Chat

Every month, billions of people use Facebook to connect with their friends and favorite brands. Facebook messenger for business allows brands to have more meaningful conversations with their customers. Quiq combines the power of technology with the social experience so that Facebook users can initiate a conversation directly with your company or as a call to action on one of your Facebook ad campa... learn more about Quiq

Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service... learn more about Froged

Verloop is a team of young, highly motivated professionals who are on a mission to make conversations with businesses more personal and 24x7. We help B2C businesses automate their conversations with customers and make them highly personalised. This enables companies to run an automated 24x7 customer engagement platform at a fraction of cost when compared to running it manually. Businesses use Verl... learn more about Verloop

Quickly and easily add a video to any message with the Chrome extension and mobile app. We know that you are better in person. Yet, most business communication happens through faceless, text-only email. With BombBomb, you can rehumanize your communication by getting face to face through video within the tools you already use. BombBomb makes it easy to record, send, and track videos, allowing you t... learn more about BombBomb

CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprise to startups, and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single... learn more about CXInfinity

Deliver quality and engaging learning experiences to your target audience with Thought Industries, the world's leading B2B customer education and extended enterprise learning platform designed for for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more. More than just a learning management solution, Thought Industries enables organizations to ... learn more about Thought Industries

Increase user engagement, drive retention, and boost member lifetime value. Create a stand-alone social network or integrate into your product/site. Enable your users to connect and discuss under your brand. Users can follow, ask questions, start discussions, upvote, comment and share content. Enjoy ready-to-use widgets to add social components to any part of your application. Anything that you ca... learn more about Tribe

Higher Logic Communications helps you deliver tailored, relevant messages to your members throughout their journey with your organization. Save your staff time by focusing on the strategic elements of email marketing instead of manual, repetitive tasks. Deliver superior campaigns with dedicated marketing automation resources including built-in best practices and activity tracking. Use insights to ... learn more about Higher Logic

Airship (formerly Urban Airship) is the #1 customer engagement platform for enterprise brands. Right from the start, show your customers how valuable they are by sending hyper-relevant messages, creating more opportunities to connect with your brand more deeply, more often and on more channels. Send messages that deliver exactly what your customers need or want in the exact moment they need or wan... learn more about Airship

SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more.... learn more about SurveyMonkey

One shared inbox for all customer contact: e-mail, website chat, Facebook Messenger, Twitter, Voice and SMS. ... learn more about Trengo

Improve team efficiency with Pipefy's workflow automation software. The tool makes it easy to integrate, automate, and boost your operational efficiency in departments like HR, Finance, Marketing, and CS, among others. Pipefy's intuitive platform enables you to centralize and streamline your workflows by automating manual tasks, connecting processes, and creating standards on a no-code platform. S... learn more about Pipefy

LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly a... learn more about LiveVox

SurveyLab is a professional online survey tool and questionnaire software that supports survey creation process, automates response collection and report generation.... learn more about MySurveyLab

SurveySparrow helps you take your surveys and market research tools to the next level by turning mundane feedback surveys into engaging conversations. They offer free tools as well as paid versions with comparative rates and great discounts.... learn more about SurveySparrow