Best Customer Engagement Software

Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement platforms will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

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List of the Best Customer Engagement Software with Reviews

  • Zendesk Support

    Customer Service Software & Remote Support Software
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    Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives the ... read more about Zendesk Support

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Category Focus
    5% in Customer Engagement Software
  • Zoho Desk

    Put customer service at the heart of your company.
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    Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. Zoho Desk is flexible, cloud-based customer service software equipped with ... read more about Zoho Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    25% in Customer Engagement Software
  • Qualaroo

    Customer Feedback & Survey Software
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    Qualaroo is a customer & user feedback software that uses IBM Watson-powered Artificial Intelligence to carry out Sentiment Analysis of the responses gathered through the surveys called Nudges. These unobtrusive & fully customizable questions let businesses ask their customers for their opinions delightfully & politely. The light code does not slow down pages. The presentation-ready visual reporti ... read more about Qualaroo

    Entry Level Price
    $25 Per Month
    Free Trial
    14 Days
    Category Focus
    33% in Customer Engagement Software
  • Wellyx

    The future of fitness, today
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    Whether you have a gym, a yoga studio or want to sell more online, Wellyx will take you where you need to go. See how Wellyx will transform your business. Sell more memberships, save money on employees and make increase profits. From one location to multiple locations, discover why Wellyx is the preferred business management software for fitness companies all over the world. ... read more about Wellyx

    Entry Level Price
    $39 Per Month
    Free Trial
    N/A
    Category Focus
    20% in Customer Engagement Software
  • Genesys

    Simplify your customer support and help desk
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    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true pers ... read more about Genesys

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Category Focus
    10% in Customer Engagement Software
  • Workhub Tasks

    WorkHub Tasks Supplement Your Customer Support Efforts
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    WorkHub Tasks can speed up request processing and issue resolutions by streamlining internal processes like service requests or IT supports. Beyond keeping track of what is happening inside your organization, you can improve your customer experience by blending support channels and resolving issues at any time. Workhub Tasks is a simple information sharing and helpdesk ticketing software with real ... read more about Workhub Tasks

    Entry Level Price
    $39 Per Month
    Free Trial
    N/A
    Category Focus
    20% in Customer Engagement Software
  • Lessonly

    Powerfully Simple Training Software
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    Quickly and confidently connect with customers-to-be Spark sales-ready conversations Easily develop real-life connections with buyers across social media, SMS, and email, driving 65% more revenue for new reps. Stand out from the masses Capture and keep attention with immersive experiences, wow-ing prospects for 35% more leads in your pipeline. Speed up sales cycles Move deals forward 1 ... read more about Lessonly

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Category Focus
    10% in Customer Engagement Software
  • ContactPigeon

    Marketing Automation for Ecommerce.
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    ContactPigeon is the all-in-one marketing automation solution for eCommerce. We turn one size fits all marketing communication to perfectly timed and personalized messages for each of your customers. ... read more about ContactPigeon

    Entry Level Price
    $165.00 Per Month
    Free Trial
    14 Days
    Category Focus
    50% in Customer Engagement Software
  • Salesforce Service Cloud

    The Salesforce Service Cloud of Customer Support.
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    Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions in one place and to get a complete view of each customer. Salesforce Service Cloud recently released a new feature called AI-Powered Case Routing. This feature uses artificial intellige ... read more about Salesforce Service Cloud

    Entry Level Price
    $300 Per Month
    Free Trial
    30 Days
    Category Focus
    33% in Customer Engagement Software
  • Qualtrics

    Turn customers into fanatics
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    Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™. Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, o ... read more about Qualtrics

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    15% in Customer Engagement Software
  • Gainsight CS

    Deliver the Outcomes Your Customers Desire
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    Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes. ... read more about Gainsight CS

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    25% in Customer Engagement Software
  • Freshchat

    Trade your Live Chat software for modern messaging
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    Freshchat is a modern messaging software built for teams who want to ace customer conversations — marketing, sales, or support.Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM. ... read more about Freshchat

    Entry Level Price
    $999.00 Per Year
    Free Trial
    30 Days
    Category Focus
    33% in Customer Engagement Software
  • Zoho SalesIQ

    One-stop live chat and analytics solution
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    SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with buil ... read more about Zoho SalesIQ

    Entry Level Price
    $0 Per User
    Free Trial
    15 Days
    Category Focus
    25% in Customer Engagement Software
  • Falcon.io

    The Platform for Every Kind of Social Media Marketer.
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    Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and analytics. We enable our clients to explore the full potential of digital marketing by managing multiple customer touchpoints from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter, ... read more about Falcon.io

    Entry Level Price
    $108 Per Month
    Free Trial
    14 Days
    Category Focus
    25% in Customer Engagement Software
  • Speed matters and is the base to make users love and use a system. All we do focuses on building fast and reliable applications that deliver an out-standing and intuitive user experience. Drive user Adoption and thus data quality and the Value of CRM. Cloud and on-premise open source CRM solutions that provides intuitive user interface to manage various sales and marketing operations. ... read more about SpiceCRM

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Dixa

    Make every conversation count.
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    Customers expect instant service—so give it to them. With easy self-serve options, customers can help themselves, and, if they need it, get connected to an agent who has all the context they need. Never ask a customer to repeat themselves again. Funnel every customer conversation into one unified view, regardless of channel. Get an overview of every conversation waiting to be accepted by an a ... read more about Dixa

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    25% in Customer Engagement Software
  • LearnUpon

    Learning as it should be
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    LearnUpon's LMS helps businesses to train their employees, partners, and customers. Our platform is built to deliver high-quality corporate learning experiences in a scalable way. Businesses can manage, track, and achieve their learning goals — all through a single, powerful solution. ... read more about LearnUpon

    Entry Level Price
    $699 Per Month
    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • Birdeye

    Start growing your business with BirdEye
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    Convert your website visitors into customers. Answer visitor questions and close more deals with webchat, designed for businesses of all sizes. Respond to website visitors right from your mobile phone. Personalize messages with your branding, configure your webchat profile, and create targeted messages. Be found, be chosen and be engaged with customers and prospects with BirdEye. ... read more about Birdeye

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    17% in Customer Engagement Software
  • Influitive

    Customer referrals, references, and reviews—at scale
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    Influitive works with forward-thinking marketers and digital businesses who want a better way to engage customers and mobilize advocates to increase referrals, references, reviews, case studies, and more. Our easy-to-use platform combines industry-leading customer advocacy tools, expert services, and training with intelligent automation, gamification, and personalization features that drive extrem ... read more about Influitive

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    25% in Customer Engagement Software
  • eGain Chat

    Why just chat when you can superchat
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    eGain Chat enables you to offer real-time chat assistance—text, audio, video—to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. An integral part of eGain’s customer engagement software suite, eGain’s live chat software integrates seamlessly with the other social expe ... read more about eGain Chat

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Category Focus
    50% in Customer Engagement Software
  • Quiq

    Your customers have questions. Your resources are stretched. We can help.
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    Every month, billions of people use Facebook to connect with their friends and favorite brands. Facebook messenger for business allows brands to have more meaningful conversations with their customers. Quiq combines the power of technology with the social experience so that Facebook users can initiate a conversation directly with your company or as a call to action on one of your Facebook ad campa ... read more about Quiq

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    20% in Customer Engagement Software
  • Froged

    Give customers a personalized and self serve support
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    Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service ... read more about Froged

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    20% in Customer Engagement Software
  • Verloop

    Conversational AI for Customer Support
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    Verloop is a team of young, highly motivated professionals who are on a mission to make conversations with businesses more personal and 24x7. We help B2C businesses automate their conversations with customers and make them highly personalised. This enables companies to run an automated 24x7 customer engagement platform at a fraction of cost when compared to running it manually. Businesses use Verl ... read more about Verloop

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • BombBomb

    Build better business relationship with video messaging
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    Quickly and easily add a video to any message with the Chrome extension and mobile app. We know that you are better in person. Yet, most business communication happens through faceless, text-only email. With BombBomb, you can rehumanize your communication by getting face to face through video within the tools you already use. BombBomb makes it easy to record, send, and track videos, allowing you t ... read more about BombBomb

    Entry Level Price
    $29.99 Per Month
    Free Trial
    14 Days
    Category Focus
    33% in Customer Engagement Software
  • AiTrillion

    All-In-One Shopify Ecommerce Marketing Platform
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    AiTrillion is the first-ever SaaS-based Artificial Intelligence enabled, an all-in-one marketing platform for eCommerce sellers. AiTrillion derives its AI power for over 200M+ verified online consumer data, 180,000+ Seller Network & $14B+ USD worth transactions analyzed & counting. AiTrillion’s 11+ customer engagement features integrated with analytics built for the eCommerce industry, we at AiT ... read more about AiTrillion

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    33% in Customer Engagement Software
  • CXInfinity

    Fuel Sales and Delight Customers
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    CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprise to startups, and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single ... read more about CXInfinity

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    100% in Customer Engagement Software
  • Thought Industries

    Powering the Business of Learning
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    Deliver quality and engaging learning experiences to your target audience with Thought Industries, the world's leading B2B customer education and extended enterprise learning platform designed for for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more. More than just a learning management solution, Thought Industries enables organizations to ... read more about Thought Industries

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    25% in Customer Engagement Software
  • Tribe

    Launch your custom social network
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    Increase user engagement, drive retention, and boost member lifetime value. Create a stand-alone social network or integrate into your product/site. Enable your users to connect and discuss under your brand. Users can follow, ask questions, start discussions, upvote, comment and share content. Enjoy ready-to-use widgets to add social components to any part of your application. Anything that you ca ... read more about Tribe

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    25% in Customer Engagement Software
  • Higher Logic

    Marketing automation made simple.
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    Higher Logic Communications helps you deliver tailored, relevant messages to your members throughout their journey with your organization. Save your staff time by focusing on the strategic elements of email marketing instead of manual, repetitive tasks. Deliver superior campaigns with dedicated marketing automation resources including built-in best practices and activity tracking. Use insights to ... read more about Higher Logic

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    25% in Customer Engagement Software

Frequently Asked Questions

Who Can Use Customer Engagement Software?

Customer engagement platforms are versatile and multi-faceted tools implemented and used by businesses of all types and sizes, including startups. Every business operating in different domains needs to connect with potential target customers to escalate sales. 

The various industries reaping customer engagement management software benefits include the manufacturing sector, product designing or development firms, and enterprises offering digital marketing, web designing, etc. In addition to these, the IT and software companies and those involved in the hospitality industry, banking, financial institutions, healthcare sector, etc., can use this unique software solution.

What is the Best Customer Engagement Software?

The best customer engagement software is an exceptional tool that offers a personalized experience to all customers and connects with them with much ease. It empowers customers with direct relationships and real-time communications  Also, in the current scenario, most teams are working remotely, and these premier tools provide complete support to remote teams to help customers from anywhere. Furthermore, the software can seamlessly integrate with many other wide-ranging tools. 

Some of the top customer engagement solutions listed by GoodFirms include Salesforce Service Cloud, Zoho CRM, Zendesk Support, Sprout Social, Hootsuite, Pipedrive, EngageBay, and many more.

How Do Customer Engagement Tools Improve Customer Experience?

Customer experience is the apex or focal point of the customer engagement process. Whether you are chatting through social media platforms, emails, phone calls, or doing a live interaction, the ultimate goal of using customer engagement software is to provide seamless communication to customers. 

The software provides almost an exclusive facility to customers where the organization can be actively involved in intelligent, thoughtful recommendations, an exciting and attractive discount offer, relevant marketing, etc. The customers can also contact the technical support team from their preferred channels. 

The software helps companies to earn loyal customers by creating unique customer journeys. It automates repetitive tasks of engaging both potential and existing customers consistently.

How is Customer Engagement Software Different From CRM Tools?

Customer engagement management software and customer relationship management software may seem to be like terms, but both these tools are dissimilar in their approach. 

The customer engagement software is a data-driven tool that helps organizations to understand customer buying behavior, track purchase history, and chalk out effective strategies to excel customer journey. It aims to provide a personalized touchpoint experience to enhance customer engagement. 

The customer relationship management software, on the other hand, is an advanced tool that helps you seamlessly collect customer data to drive more sales and boost customer support. The CRM tools had emerged much before CES tools to keep track of the target audiences. 

Customer engagement center software focuses on enhancing marketing campaigns through product recommendations, push notifications, etc. CRM software, on the contrary, focuses on improving sales and centrally records all the transactions in the database. 

Customer engagement solutions help to increase ROI and customer loyalty, thereby decreasing the churn rate, and lowering acquisition costs. CRM systems efficiently manage sales pipelines and amplify customer satisfaction levels. 

Also, one of the main differences between the two software tools is that while customer engagement is an enterprise platform, CRM is a departmental solution.

What is the Cost of Customer Engagement Software?

The cost of customer engagement tools varies based on the functional features, deployment model, and so on. Startups and small businesses looking for free customer engagement software, or large organizations looking for advanced customer engagement solutions can explore  GoodFirms list of best customer engagement software showcasing an extensive range of solutions such as Zoho CRM, Hootsuite, Pipedrive, monday.com, Zoho Desk, EngageBay, SoGoSurvey, and many more. 

The list also contains reasonably-priced CES tools and, more importantly, the free and open-source customer engagement software that enables you to customize your tool features with ease.

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