Best Customer Engagement Software

List of the Best Customer Engagement Software with Reviews

• LiveAgent

  5.0 20 Reviews Verified

  LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent ... read more about LiveAgent

  LiveAgent Reviews

  LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service. reviewed by: Jeroen van Gils, Founder & CEO at LiFi.co

  Entry Level Price

  Free version

  Free Trial

  Available

  Pricing Type

  Free

  5% in Customer Engagement Software

  Features

  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support

  Key Details

  Industries

  • Accounting
  • Apparel-fashion
  • Automotive
  • Banking
  • Entertainment
  • Hospital-health-care
  • Human-resources
  • Leisure-travel
  • Marketing-advertising
  • Real-estate
  • Retail

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

  Support

  • Chat
  • Phone
  • 24x7 Support

  Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
  • On-Site Training

  Reviews

  What User‘s Say

  Good service

  Ahmad Falah, CEO at Pros Onsite Locksmith

  A great all-in-one platform

  Magdalena Markov

  25/7 in the air!

  Milica Taleva

  Review Summary

  LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction. ...Read full review

  

  Ahmad Falah, CEO at Pros Onsite Locksmith

  Packages

  Pricing Type

  • Free

  Payment Frequency

  • Monthly Payment
  • Quote Based

  Vendor pricing page

  Visit website

• Zendesk Support

  4.5 16 Reviews Verified

  Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support

  Zendesk Support Reviews

  Zendesk's intuitive design makes it easy for our team to navigate reviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr

  Entry Level Price

  Contact vendor

  Free Trial

  14 Days

  Pricing Type

  Contact Vendor

  5% in Customer Engagement Software

  Features

  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Gamification
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support

  Key Details

  Industries

  • Information-technology-services

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based

  Support

  • Chat
  • 24x7 Support

  Training

  • In-person

  Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
  • On-Site Training

  Reviews

  What User‘s Say

  The platform offers a high degree of personalization in managing workflows

  Diana Stepanova, Operations Director at Monitask

  Cloud-based customer service platform with an intuitive and user-friendly interface

  Jessica Carrel, Co-founder at Any Software Tools

  Zendesk helps us to manage customer support inquiries easily

  Matt Bailey, Founder and Lead Instructor at SiteLogicMarketing

  Review Summary

  Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.

  ...Read full review

  

  Diana Stepanova, Operations Director at Monitask

  Packages

  Pricing Type

  • Contact Vendor

  Preferred Currency

  • USD ($)

  Free Version

  • Yes

  Free Trial

  • 14 Days Trial

  Payment Frequency

  • Monthly Payment
  • Annual Subscription

  Vendor pricing page Try Software Demo Get Free Trial

  Visit website

• Zoho Desk

  4.4 8 Reviews Verified

  What is Zoho Desk? Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With ... read more about Zoho Desk

  Zoho Desk Reviews

  With real-time insights tracking, I can know how customers feel about the support reviewed by: Alvin Wei, Co-founder and CMO at SEO Ant

  Entry Level Price

  $7 Per Year

  Free Trial

  15 Days

  Pricing Type

  Per User

  10% in Customer Engagement Software

  Features

  • Communication Management
  • Feedback Management
  • Live Chat
  • Reporting/Analytics

  Key Details

  Industries

  • Information-services
  • Information-technology-services

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

  Support

  • Phone
  • 24x7 Support

  Training

  • Webinar

  Knowledge Base

  • Help Guides
  • Video
  • Blog
  • On-Site Training

  Reviews

  What User‘s Say

  Very helpful tool to manage our daily business

  Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG

  One can easily set up customer problems as a ticket and manage them efficiently

  Rakshit Panchal, Marketing Specialist at Sydney Digital Agency

  Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.

  Madison Woods

  Review Summary

  We use Zoho Desk to efficiently manage customer inquiries for our quality management software, https://flowdit.com. The intuitive and organized dashboard provides a comprehensive overview of all inquiries, allowing us to easily track and assign them to the appropriate account manager. Additionally, technical issues can be seamlessly assigned to our developers through the Jira integration, ensuring that tasks are directed to the right team members and handled effectively. ...Read full review

  

  Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG

  Packages

  Pricing Type

  • Per User

  Preferred Currency

  • USD ($)

  Free Version

  • Yes

  Free Trial

  • 15 Days Trial

  Payment Frequency

  • Monthly Payment
  • Annual Subscription
  • Quote Based

  Vendor pricing page

  Available Packages

  EXPRESS

  $7 Per Year

  STANDARD

  $10 Per Year

  PROFESSIONAL

  $17 Per Year

  ENTERPRISE

  $20 Per Year

  Visit website

• Lessonly

  5.0 6 Reviews Verified

  Quickly and confidently connect with customers-to-be Spark sales-ready conversations Easily develop real-life connections with buyers across social media, SMS, and email, driving 65% more revenue for new reps. Stand out from the ... read more about Lessonly

  Lessonly Reviews

  User Friendly Internal Knowledge Base reviewed by: Talika Sarin

  Entry Level Price

  Contact vendor

  Free Trial

  14 Days

  Pricing Type

  Contact Vendor

  10% in Customer Engagement Software

  Features

  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support

  Key Details

  Industries

  • Financial-services
  • Hospital-health-care
  • Information-technology-services

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based

  Support

  • Email
  • Chat
  • Phone
  • 24x7 Support

  Training

  • Webinar
  • Documentation

  Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs

  Reviews

  What User‘s Say

  A must have tool as an SME or Trainer

  Zea Andrews

  Lessonly is very helpful especially for work at home setup.

  Latika Dutt

  Lessonly was the perfect fit for our scale-up!

  Richard Avenius

  Review Summary

  Lessonly has been a lifesaver for me when it comes to creating polished updates and questions. Its user-friendly interface makes the whole process a breeze. What I love most is the ability to seamlessly add questions at the end of updates—it's a game-changer for identifying opportunities and outliers. With Lessonly by Seismic streamlining the process of creating updates and reports, I now have more time to focus on other tasks. This boost in productivity has been invaluable, allowing me to accomplish more in less time and ultimately enhancing my overall workflow. ...Read full review

  

  Zea Andrews

  Packages

  Pricing Type

  • Contact Vendor

  Preferred Currency

  • USD ($)

  Free Version

  • No

  Free Trial

  • 14 Days Trial

  Payment Frequency

  • Quote Based

  Vendor pricing page Try Software Demo Get Free Trial

  Integration

  Integrated With

  • Microsoft 365
  • Google Analytics
  • Salesforce CRM

  Visit website

• Qualaroo

  4.8 6 Reviews Verified

  Qualaroo is a customer & user feedback software that uses IBM Watson-powered Artificial Intelligence to carry out Sentiment Analysis of the responses gathered through the surveys called Nudges. These unobtrusive & fully ... read more about Qualaroo

  Qualaroo Reviews

  More than just a survey tool. reviewed by: Sugandh Sharma

  Entry Level Price

  $25 Per Month

  Free Trial

  14 Days

  Pricing Type

  Flat Rate

  33% in Customer Engagement Software

  Features

  • Churn Management
  • Communication Management
  • Content Creation
  • Reporting/Analytics
  • Self Services

  Key Details

  Licensing & Deployment

  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows

  Support

  • Chat
  • Phone

  Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies

  Reviews

  What User‘s Say

  It’s dead-easy to use but expensive.

  Saumya Sharma

  A complete solution in one place.

  David Miller

  Good for quick/rapid feedback mining

  Aniket Ubhe

  Review Summary

  One thing that I would like to say is that even for a technological layman like me, it takes little to no knowledge about softwares or coding to set it up. With the help of it’s built-in survey templates, I have had no problems in implementing it in my firm. Secondly, I would say that it is quite suitable for a medium-sized enterprise and when dealing with a bulk of customers for collecting feedback, Qualaroo makes the overall collection and analysis process very simple. Though one thing that troubles me is the price of the software. Even though I own a medium-sized enterprise, I think paying almost $2,000/year for a feature packed plan is quite expensive. ...Read full review

  

  Saumya Sharma

  Packages

  Pricing Type

  • Flat Rate

  Free Version

  • Yes

  Free Trial

  • 14 Days Trial

  Payment Frequency

  • Monthly Payment
  • Annual Subscription
  • Free

  Vendor pricing page

  Available Packages

  Standard

  $25 Per Month

  Visit website

• Wellyx

  4.8 4 Reviews Verified

  Whether you have a gym, a yoga studio or want to sell more online, Wellyx will take you where you need to go. See how Wellyx will transform your business. Sell more ... read more about Wellyx

  Wellyx Reviews

  Improve your Workflow, Administration, and Daily Tasks, Effective and Efficient Using Wellyx reviewed by: Jamiee Russell

  Entry Level Price

  $39 Per Month

  Free Trial

  N/A

  Pricing Type

  Flat Rate

  20% in Customer Engagement Software

  Features

  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Reporting/Analytics
  • Self Services
  • Video Support

  Key Details

  Licensing & Deployment

  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

  Support

  • Phone

  Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs

  Reviews

  What User‘s Say

  I would like to say, it is best gym management software

  Addison Peter

  Best gym Software

  Najam Ali

  Consider Wellyx

  adam joe

  Review Summary

  I was trying to run my business in pandemic but didn’t have any reliable software that can assist me in providing my services online. I Used Wellyx for online classes and trust me it was the best experience for me. I used it for my online gym classes. My clients became satisfied and maintained their health and fitness in that crucial time under the experienced and certified trainers. I am still using it and providing numerous services online through Wellyx. ...Read full review

  

  Addison Peter

  Packages

  Pricing Type

  • Flat Rate

  Free Version

  • No

  Payment Frequency

  • Monthly Payment
  • Annual Subscription

  Vendor pricing page

  Available Packages

  Standard

  $39 Per Month

  Visit website

• Genesys

  4.5 4 Reviews Verified

  Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys

  Genesys Reviews

  Solid products with good support, and the clout behind them to keep developing. reviewed by: Kristopher Kauth

  Entry Level Price

  Contact vendor

  Free Trial

  30 Days

  Pricing Type

  Per Feature

  10% in Customer Engagement Software

  Features

  • Communication Management
  • Feedback Management
  • Gamification
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support

  Key Details

  Industries

  • Accounting
  • Banking
  • Financial-services
  • Information-services
  • Information-technology-services
  • Marketing-advertising

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based

  Support

  • Email
  • Chat
  • Phone
  • 24x7 Support

  Training

  • Webinar
  • Documentation

  Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinar
  • On-Site Training

  Reviews

  What User‘s Say

  Genesys is a suite of cloud- services that enable companies to deliver a personalized experience that makes life easier.

  Anthony Horton

  Great Call Center phone systems

  Richard Oberle

  Genesys Cloud - all the technology and know-how under one roof!

  Robert Wakefield-Carl

  Review Summary

  Nice and very helpful solution. This suite has made my life at work so much easier. Super-fast to submit a ticket, I can input plenty of information, plus I can see all updates. customized domain, knowledge base, and self-service portal. Overall, it is a cool tool that makes it easier to track your work. ...Read full review

  

  Anthony Horton

  Packages

  Pricing Type

  • Per Feature

  Preferred Currency

  • USD ($)

  Free Version

  • No

  Free Trial

  • 30 Days Trial

  Payment Frequency

  • Quote Based

  Vendor pricing page Download Pricing Document

  Visit website

• Workhub Tasks

  4.5 4 Reviews Verified

  WorkHub Tasks can speed up request processing and issue resolutions by streamlining internal processes like service requests or IT supports. Beyond keeping track of what is happening inside your organization, you can ... read more about Workhub Tasks

  Workhub Tasks Reviews

  All-in-one and excellent help desk ticketing system. I absolutely love it! reviewed by: Sirina Dany

  Entry Level Price

  $39 Per Month

  Free Trial

  N/A

  Pricing Type

  Flat Rate

  20% in Customer Engagement Software

  Features

  • Communication Management
  • Feedback Management
  • Live Chat
  • Reporting/Analytics
  • Video Support

  Key Details

  Industries

  • Computer-software
  • Consumer-services
  • Education-management
  • E-learning
  • Entertainment
  • Events-services
  • Executive-office
  • Facilities-services
  • Security-investigations

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based

  Support

  • Email
  • Chat
  • 24x7 Support

  Knowledge Base

  • Help Guide
  • Video
  • Blog

  Reviews

  What User‘s Say

  Effective task management system for your organization

  Anonymous

  All-in-one and excellent help desk ticketing system. I absolutely love it!

  Abdul Rehman, Marketing Executive at Coeus Solutions

  One of the best software for task management and employees collaboration

  Umar Saleem at R-act

  Review Summary

  Absolutely love it! I sincerely appreciate the effort put into it. It aids me in keeping everything organized and separated by category. I can easily track the records and verify the status of pending tickets

  

  Anonymous

  Packages

  Pricing Type

  • Flat Rate

  Preferred Currency

  • USD ($)

  Free Version

  • No

  Payment Frequency

  • Monthly Payment

  Vendor pricing page Try Software Demo

  Available Packages

  Standard

  $39 Per Month

  Visit website

• NextLevel.AI

  5.0 3 Reviews Verified

  NextLevel.AI is a set of human-like, fully adaptable AI voice agents that optimize workflows, enhance customer experiences, and deliver deep, actionable insights. Whether for enterprises, startups, or small businesses, this powerful solution ... read more about NextLevel.AI

  NextLevel.AI Reviews

  The NextLevel. ai team has successfully developed the first advanced prototype of our Stylist AI agent in under a week. reviewed by: David

  Entry Level Price

  Contact vendor

  Free Trial

  30 Days

  Pricing Type

  Usage Based

  5% in Customer Engagement Software

  Features

  • Live Chat
  • AI Features

  Key Details

  Industries

  • Animation
  • Automotive
  • Banking
  • Commercial-real-estate
  • Education-management
  • Financial-services
  • Health-wellness-fitness
  • Hospital-health-care
  • Human-resources
  • Marketing-advertising
  • Pharmaceuticals
  • Real-estate
  • Retail
  • Staffing-recruiting

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

  Support

  • Email
  • Chat
  • Phone
  • 24x7 Support

  Training

  • Webinar
  • In-person

  Reviews

  What User‘s Say

  Teaming up with NextLevel AI to create our Voice AI BDR agent has been a game-changer for us.

  Christian Bluemlein

  Revolutionizing Business Operations with AI-Powered Assistance

  Mark Stevenson, Chief Operating Officer at InnovateTech Solutions

  Review Summary

  Now, our AI BDR agent takes care of the first touch—engaging website visitors, understanding their needs, and passing qualified leads to our sales team. It even books meetings and seamlessly syncs everything into our CRM, saving us a ton of time. ...Read full review

  

  Christian Bluemlein

  Packages

  Pricing Type

  • Usage Based

  Preferred Currency

  • USD ($)

  Free Version

  • No

  Free Trial

  • 30 Days Trial

  Payment Frequency

  • Quote Based

  Vendor pricing page

  Visit website

• ContactPigeon

  5.0 2 Reviews

  ContactPigeon is the all-in-one marketing automation solution for eCommerce. We turn one size fits all marketing communication to perfectly timed and personalized messages for each of your customers.

  ContactPigeon Reviews

  We can make any automation we want and measure its impact reviewed by: Apostolis Lianos, Growth Marketer at ONmarketing.io

  Entry Level Price

  $165.00 Per Month

  Free Trial

  14 Days

  Pricing Type

  Flat Rate

  50% in Customer Engagement Software

  Features

  • Communication Management
  • Content Creation
  • Feedback Management
  • Response Template
  • Reporting/Analytics

  Key Details

  Licensing & Deployment

  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

  Support

  • Chat

  Knowledge Base

  • Help Guides
  • Blogs
  • On-Site Training

  Packages

  Pricing Type

  • Flat Rate

  Free Version

  • No

  Free Trial

  • 14 Days Trial

  Payment Frequency

  • Monthly Payment
  • Annual Subscription

  Vendor pricing page

  Available Packages

  Standard

  $165.00 Per Month

  Visit website

• Tidio

  5.0 2 Reviews

  Tidio makes advanced customer support automation accessible to businesses of any size—without the usual technical barriers. It merges live chat, help desk, issue ticketing, chatbot automation, and AI agents into one cohesive ... read more about Tidio

  Tidio Reviews

  One of my favorite apps to use! reviewed by: Crystal Diaz

  Entry Level Price

  $0 Per Month

  Free Trial

  7 Days

  Pricing Type

  Flat Rate

  10% in Customer Engagement Software

  Features

  • Community Management
  • Feedback Management
  • Live Chat
  • AI Features

  Key Details

  Industries

  • Banking
  • Business-supplies-equipment
  • Computer-games
  • Computer-software
  • Consumer-electronics
  • Consumer-goods
  • Consumer-services
  • Cosmetics
  • Financial-services
  • Gambling-casinos
  • Health-wellness-fitness
  • Higher-education
  • Restaurants
  • Retail
  • Telecommunications

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

  Support

  • Email
  • Chat
  • 24x7 Support

  Training

  • Webinar
  • Documentation

  Knowledge Base

  • Help Center
  • Youtube
  • Developers
  • Case Studies
  • Blog
  • Academy

  Packages

  Pricing Type

  • Flat Rate

  Preferred Currency

  • USD ($)

  Free Version

  • Yes

  Free Trial

  • 7 Days Trial

  Payment Frequency

  • Monthly Payment
  • Annual Subscription

  Vendor pricing page Try Software Demo Get Free Trial Download Pricing Document

  Available Packages

  Starter

  $29 Per Month

  Growth

  $59 One-time

  Plus

  $749.00 Per Month

  Premium

  $2999 Per Month

  Integration

  Integrated With

  • Zendesk Sell
  • Zendesk Support
  • HubSpot CRM
  • Salesforce CRM
  • Shopify
  • Wordpress
  • WooCommerce
  • Zoho Desk
  • WhatsApp
  • Instagram
  • ActiveCampaign
  • Adobe Commerce
  • Agile CRM
  • Brevo
  • Drupal
  • Drupal Commerce
  • Ecwid
  • Google Analytics
  • Klaviyo
  • Omnisend
  • Zapier

  Visit website

• Salesforce Service Cloud

  4.6 2 Reviews

  Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions ... read more about Salesforce Service Cloud

  Salesforce Service Cloud Reviews

  Salesforce Service Cloud is a unified platform to automate service processes, for making your customer journey more efficient. reviewed by: Margot Pierce

  Entry Level Price

  $25 Per Month

  Free Trial

  30 Days

  Pricing Type

  Flat Rate

  25% in Customer Engagement Software

  Features

  • Feedback Management
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support

  Key Details

  Industries

  • Computer-software
  • Financial-services
  • Hospital-health-care
  • Information-technology-services
  • Internet
  • Management-consulting

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

  Support

  • Chat
  • Phone
  • 24x7 Support

  Knowledge Base

  • Help Guides
  • Video
  • Blog
  • On-Site Training

  Packages

  Pricing Type

  • Flat Rate

  Preferred Currency

  • USD ($)

  Free Version

  • No

  Free Trial

  • 30 Days Trial

  Payment Frequency

  • Monthly Payment
  • Annual Subscription

  Vendor pricing page

  Available Packages

  Standard

  $25 Per Month

  Visit website

• Qualtrics

  4.5 2 Reviews

  Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™. Qualtrics Experience Management (XM) is the only software platform ... read more about Qualtrics

  Qualtrics Reviews

  Overall, great software reviewed by: Jeanette Høj Jensen

  Entry Level Price

  Contact vendor

  Free Trial

  N/A

  Pricing Type

  Contact Vendor

  15% in Customer Engagement Software

  Features

  • Churn Management
  • Communication Management
  • Feedback Management
  • Reporting/Analytics

  Key Details

  Industries

  • Computer-software
  • Marketing-advertising

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

  Support

  • Phone
  • Weekdays

  Knowledge Base

  • Help Guides
  • Video
  • Blogs
  • Case Studies

  Packages

  Pricing Type

  • Contact Vendor

  Preferred Currency

  • USD ($)

  Free Version

  • No

  Payment Frequency

  • Quote Based

  Vendor pricing page

  Visit website

• Gainsight CS

  4.5 2 Reviews

  Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.

  Gainsight CS Reviews

  Versatile tool with a good customer support reviewed by: Tal Admon

  Entry Level Price

  Contact vendor

  Free Trial

  N/A

  Pricing Type

  Contact Vendor

  25% in Customer Engagement Software

  Features

  • Churn Management
  • Feedback Management
  • Reporting/Analytics

  Key Details

  Licensing & Deployment

  • Cloud Hosted
  • Web-based
  • Windows
  • Mac

  Support

  • Phone

  Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training

  Packages

  Pricing Type

  • Contact Vendor

  Free Version

  • No

  Payment Frequency

  • Quote Based

  Vendor pricing page

  Visit website

• Freshchat

  5.0 1 Review

  Freshchat is a modern messaging software built for teams who want to ace customer conversations — marketing, sales, or support.Engage proactively with visitors who are dropping off or are closer to making ... read more about Freshchat

  Freshchat Review

  Freshchat is a modern live chat software that delivers effortless customer service for the digital-first customer. reviewed by: Marcus Stone

  Entry Level Price

  $17.94 Per Month

  Free Trial

  14 Days

  Pricing Type

  Flat Rate

  25% in Customer Engagement Software

  Features

  • Communication Management
  • Content Creation
  • Live Chat
  • Reporting/Analytics
  • Video Support

  Key Details

  Industries

  • Education-management
  • Financial-services
  • Hospitality
  • Leisure-travel
  • Retail

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

  Support

  • Phone
  • 24x7 Support

  Knowledge Base

  • Help Guides
  • Video
  • Blog

  Packages

  Pricing Type

  • Flat Rate

  Preferred Currency

  • USD ($)

  Free Version

  • Yes

  Free Trial

  • 14 Days Trial

  Payment Frequency

  • Monthly Payment
  • Annual Subscription

  Vendor pricing page Try Software Demo Get Free Trial

  Available Packages

  Standard

  $17.94 Per Month

  Visit website

• Zoho SalesIQ

  5.0 1 Review

  SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a ... read more about Zoho SalesIQ

  Zoho SalesIQ Review

  Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time. reviewed by: Grover Butler

  Entry Level Price

  $0 Per User

  Free Trial

  15 Days

  Pricing Type

  Per User

  10% in Customer Engagement Software

  Features

  • Communication Management
  • Content Creation
  • Feedback Management
  • Live Chat
  • Reporting/Analytics

  Key Details

  Industries

  • Apparel-fashion
  • Automotive
  • Banking
  • Commercial-real-estate
  • Construction
  • Consumer-goods
  • Consumer-services
  • Education-management
  • E-learning
  • Financial-services
  • Food-beverages
  • Hospital-health-care
  • Hospitality
  • Individual-family-services
  • Marketing-advertising
  • Oil-energy
  • Real-estate
  • Retail
  • Telecommunications

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Linux

  Support

  • Email
  • Chat
  • Phone
  • Weekdays

  Training

  • Webinar
  • In-person
  • Documentation

  Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars

  Packages

  Pricing Type

  • Per User

  Preferred Currency

  • USD ($)

  Free Version

  • Yes

  Free Trial

  • 15 Days Trial

  Payment Frequency

  • Monthly Payment
  • Annual Subscription

  Vendor pricing page Try Software Demo Get Free Trial Download Pricing Document

  Available Packages

  Basic

  $7 Per Month

  Professional

  $12.75 Per User

  Enterprise

  $20 Per User

  Integration

  Integrated With

  • Zoho CRM
  • Zoho Analytics
  • Zoho Desk
  • Zoho Campaigns
  • Zoho Sites
  • Zoho Mail
  • Zoho Assist
  • Zoho Flow
  • Wordpress
  • Telegram
  • Blogger
  • Unbounce
  • Wix
  • Shopify
  • Intuit Mailchimp
  • Clearbit
  • Salesforce CRM
  • Google Analytics
  • Kissmetrics

  Visit website

• Falcon.io

  5.0 1 Review

  Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and analytics. We enable our clients to explore the full potential of digital marketing by managing multiple customer touchpoints ... read more about Falcon.io

  Falcon.io Review

  Really helpful for a startup reviewed by: Ujwal Surampalli, Founder at InterviewBuddy

  Entry Level Price

  $108 Per Month

  Free Trial

  14 Days

  Pricing Type

  Flat Rate

  25% in Customer Engagement Software

  Features

  • Communication Management
  • Community Management
  • Content Creation
  • Gamification
  • Reporting/Analytics

  Key Details

  Industries

  • Marketing-advertising

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android

  Support

  • Chat
  • 24x7 Support

  Knowledge Base

  • Help Guides
  • Blogs
  • Webinars
  • Case Studies

  Packages

  Pricing Type

  • Flat Rate

  Preferred Currency

  • USD ($)

  Free Version

  • No

  Free Trial

  • 14 Days Trial

  Payment Frequency

  • Monthly Payment
  • Quote Based

  Vendor pricing page Try Software Demo

  Available Packages

  Standard

  $108 Per Month

  Visit website

• SpiceCRM

  5.0 1 Review

  Speed matters and is the base to make users love and use a system. All we do focuses on building fast and reliable applications that deliver an out-standing and intuitive user experience. ... read more about SpiceCRM

  SpiceCRM Review

  The Best Open Source CRM reviewed by: Christian Knoll, CEO at twentyreasons business solutions GmbH

  Entry Level Price

  Contact vendor

  Free Trial

  N/A

  Pricing Type

  Contact Vendor

  50% in Customer Engagement Software

  Features

  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Reporting/Analytics

  Key Details

  Licensing & Deployment

  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows

  Knowledge Base

  • Help Guides
  • Video Guides
  • On-Site Training

  Packages

  Pricing Type

  • Contact Vendor

  Free Version

  • No

  Payment Frequency

  • Quote Based

  Vendor pricing page

  Visit website

• Dixa

  5.0 1 Review

  Customers expect instant service—so give it to them. With easy self-serve options, customers can help themselves, and, if they need it, get connected to an agent who has all the context they ... read more about Dixa

  Dixa Review

  Dixa is the customer service platform that helps brands to create a great experience for the customer and eliminate bad customer service. reviewed by: Caesar Austin

  Entry Level Price

  Contact vendor

  Free Trial

  N/A

  Pricing Type

  Contact Vendor

  25% in Customer Engagement Software

  Features

  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Gamification
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support

  Key Details

  Industries

  • Banking
  • Financial-services
  • Information-services
  • Information-technology-services
  • Retail
  • Transportation-trucking-railroad

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based

  Support

  • Email
  • Chat
  • Phone
  • 24x7 Support

  Training

  • Webinar
  • Documentation

  Knowledge Base

  • Help Guides
  • Video
  • Blog

  Packages

  Pricing Type

  • Contact Vendor

  Preferred Currency

  • USD ($)

  Free Version

  • No

  Payment Frequency

  • Monthly Payment
  • Annual Subscription

  Vendor pricing page Try Software Demo Get Free Trial Download Pricing Document

  Integration

  Integrated With

  • Ada
  • Shopify
  • WooCommerce
  • Zoho Analytics

  Visit website

• LearnUpon

  5.0 1 Review

  LearnUpon's LMS helps businesses to train their employees, partners, and customers. Our platform is built to deliver high-quality corporate learning experiences in a scalable way. Businesses can manage, track, and achieve their ... read more about LearnUpon

  LearnUpon Review

  LearnUpon is an enterprise learning and development management system that helps companies to train employees, partners, and customers. reviewed by: Matthew Rowse

  Entry Level Price

  $699 Per Month

  Free Trial

  N/A

  Pricing Type

  Flat Rate

  30% in Customer Engagement Software

  Features

  • Community Management
  • Content Creation
  • Feedback Management
  • Gamification
  • Reporting/Analytics
  • Self Services
  • Video Support

  Key Details

  Industries

  • E-learning

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

  Support

  • Phone
  • 24x7 Support

  Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • Whitepapers

  Packages

  Pricing Type

  • Flat Rate

  Preferred Currency

  • USD ($)

  Free Version

  • No

  Payment Frequency

  • Monthly Payment
  • Annual Subscription

  Vendor pricing page

  Available Packages

  Standard

  $699 Per Month

  Visit website

• Birdeye

  5.0 1 Review

  Convert your website visitors into customers. Answer visitor questions and close more deals with webchat, designed for businesses of all sizes. Respond to website visitors right from your mobile phone. Personalize messages ... read more about Birdeye

  Birdeye Review

  Birdeye is the highest-rated reputation and customer experience platform useful for local businesses and brands. reviewed by: Ryan Trivett

  Entry Level Price

  Contact vendor

  Free Trial

  N/A

  Pricing Type

  Contact Vendor

  15% in Customer Engagement Software

  Features

  • Communication Management
  • Content Creation
  • Feedback Management
  • Live Chat
  • Reporting/Analytics

  Key Details

  Industries

  • Automotive
  • Commercial-real-estate
  • Financial-services
  • Health-wellness-fitness
  • Hospital-health-care
  • Hospitality
  • Insurance
  • Marketing-advertising
  • Real-estate
  • Restaurants

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android

  Support

  • Email
  • Chat
  • Phone
  • 24x7 Support

  Training

  • Webinar

  Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies

  Packages

  Pricing Type

  • Contact Vendor

  Preferred Currency

  • USD ($)

  Free Version

  • No

  Payment Frequency

  • Quote Based

  Vendor pricing page

  Visit website

• Influitive

  5.0 1 Review

  Influitive works with forward-thinking marketers and digital businesses who want a better way to engage customers and mobilize advocates to increase referrals, references, reviews, case studies, and more. Our easy-to-use platform combines ... read more about Influitive

  Influitive Review

  Influitive, your customer's experience is important reviewed by: Ernesto Marengo Palomino

  Entry Level Price

  Contact vendor

  Free Trial

  N/A

  Pricing Type

  Contact Vendor

  25% in Customer Engagement Software

  Features

  • Churn Management
  • Community Management
  • Feedback Management
  • Gamification
  • Response Template
  • Reporting/Analytics
  • Self Services
  • Video Support

  Key Details

  Licensing & Deployment

  • Cloud Hosted
  • Web-based
  • Windows

  Knowledge Base

  • Help Guides
  • Blogs
  • Case Studies

  Packages

  Pricing Type

  • Contact Vendor

  Free Version

  • No

  Payment Frequency

  • Quote Based

  Vendor pricing page

  Visit website

• eGain Chat

  5.0 1 Review

  eGain Chat enables you to offer real-time chat assistance—text, audio, video—to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively ... read more about eGain Chat

  eGain Chat Review

  eGain Chat is a comprehensive live chat software that enables us to offer real-time chat assistance to our website, visitors. reviewed by: Britney Moore

  Entry Level Price

  Contact vendor

  Free Trial

  Available

  Pricing Type

  Contact Vendor

  50% in Customer Engagement Software

  Features

  • Communication Management
  • Community Management
  • Feedback Management
  • Gamification
  • Reporting/Analytics
  • Video Support

  Key Details

  Licensing & Deployment

  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

  Support

  • Chat
  • Phone

  Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • Whitepapers
  • On-Site Training

  Packages

  Pricing Type

  • Contact Vendor

  Free Version

  • No

  Free Trial

  • Available Trial

  Payment Frequency

  • Quote Based

  Vendor pricing page

  Visit website

• Quiq

  5.0 1 Review

  Every month, billions of people use Facebook to connect with their friends and favorite brands. Facebook messenger for business allows brands to have more meaningful conversations with their customers. Quiq combines the ... read more about Quiq

  Quiq Review

  Quiq is a leading customer service messaging platform designed to connect consumers with enterprises. reviewed by: Gary Hunt

  Entry Level Price

  Contact vendor

  Free Trial

  N/A

  Pricing Type

  Contact Vendor

  20% in Customer Engagement Software

  Features

  • Communication Management
  • Feedback Management
  • Live Chat
  • Reporting/Analytics
  • Self Services

  Key Details

  Industries

  • Financial-services
  • Hospitality
  • Leisure-travel
  • Retail

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

  Support

  • Chat
  • Phone
  • 24x7 Support

  Knowledge Base

  • Help Guides
  • Video
  • Blog

  Packages

  Pricing Type

  • Contact Vendor

  Preferred Currency

  • USD ($)

  Free Version

  • No

  Payment Frequency

  • Quote Based

  Vendor pricing page

  Visit website

• Froged

  5.0 1 Review

  Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service

  Froged Review

  Froged is an impressive behavioral messaging and product success platform that helps companies to evolve their entire customer lifecycle. reviewed by: Laurel Kirk

  Entry Level Price

  Free version

  Free Trial

  Available

  Pricing Type

  Free

  20% in Customer Engagement Software

  Features

  • Churn Management
  • Communication Management
  • Community Management
  • Feedback Management
  • Live Chat
  • Reporting/Analytics
  • Self Services

  Key Details

  Licensing & Deployment

  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

  Support

  • Chat

  Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs

  Packages

  Pricing Type

  • Free

  Payment Frequency

  • Monthly Payment
  • Annual Subscription
  • Free

  Vendor pricing page

  Visit website

• Verloop.io

  5.0 1 Review

  Verloop is a team of young, highly motivated professionals who are on a mission to make conversations with businesses more personal and 24x7. We help B2C businesses automate their conversations with customers ... read more about Verloop.io

  Verloop.io Review

  Verloop is the world’s leading customer support automation that helps businesses deliver delightful support experiences to their customers. reviewed by: Nila Chahal

  Entry Level Price

  Contact vendor

  Free Trial

  N/A

  Pricing Type

  Contact Vendor

  25% in Customer Engagement Software

  Features

  • Communication Management
  • Feedback Management
  • Live Chat
  • Reporting/Analytics

  Key Details

  Industries

  • Banking
  • Financial-services
  • Leisure-travel
  • Marketing-advertising
  • Retail
  • Telecommunications
  • Wholesale

  Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

  Support

  • Email
  • Chat
  • Phone
  • 24x7 Support

  Training

  • Webinar

  Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies

  Packages

  Pricing Type

  • Contact Vendor

  Preferred Currency

  • USD ($)

  Free Version

  • No

  Payment Frequency

  • Quote Based

  Vendor pricing page

  Visit website

• BombBomb

  5.0 1 Review

  Quickly and easily add a video to any message with the Chrome extension and mobile app. We know that you are better in person. Yet, most business communication happens through faceless, text-only ... read more about BombBomb

  BombBomb Review

  love using BombBomb reviewed by: Bailey Hahn, SEM Strategist at Summit Digital Marketing

  Entry Level Price

  $29.99 Per Month

  Free Trial

  14 Days

  Pricing Type

  Flat Rate

  33% in Customer Engagement Software

  Features

  • Communication Management
  • Content Creation
  • Feedback Management
  • Response Template
  • Reporting/Analytics
  • Video Support

  Key Details

  Licensing & Deployment

  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

  Support

  • Phone

  Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training

  Packages

  Pricing Type

  • Flat Rate

  Free Version

  • No

  Free Trial

  • 14 Days Trial

  Payment Frequency

  • Monthly Payment
  • Annual Subscription

  Vendor pricing page

  Available Packages

  Standard

  $29.99 Per Month

  Visit website

• AiTrillion

  5.0 1 Review

  AiTrillion is the first-ever SaaS-based Artificial Intelligence enabled, an all-in-one marketing platform for eCommerce sellers. AiTrillion derives its AI power for over 200M+ verified online consumer data, 180,000+ Seller Network & $14B+ ... read more about AiTrillion

  AiTrillion Review

  AiTrillion is an all-in-one Platform for all your marketing needs. reviewed by: Nicole Tennant at Authentic Royalty S&Ns Fashion

  Entry Level Price

  Free version

  Free Trial

  Available

  Pricing Type

  Free

  33% in Customer Engagement Software

  Features

  • Churn Management
  • Communication Management
  • Community Management
  • Feedback Management
  • Gamification
  • Live Chat
  • Reporting/Analytics
  • Self Services

  Key Details

  Licensing & Deployment

  • Cloud Hosted
  • Web-based

  Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars

  Packages

  Pricing Type

  • Free

  Payment Frequency

  • Annual Subscription
  • Quote Based
  • Free

  Vendor pricing page

  Visit website

• CXInfinity

  5.0 1 Review

  CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. ... read more about CXInfinity

  CXInfinity Review

  Reliable & Best Tool reviewed by: Connie Stevens

  Entry Level Price

  Contact vendor

  Free Trial

  N/A

  Pricing Type

  Contact Vendor

  100% in Customer Engagement Software

  Features

  • Communication Management
  • Community Management
  • Feedback Management
  • Reporting/Analytics
  • Video Support

  Key Details

  Licensing & Deployment

  • Cloud Hosted
  • Web-based
  • Windows
  • Mac

  Support

  • Chat

  Knowledge Base

  • Help Guides
  • Video Guides
  • Webinars

  Packages

  Pricing Type

  • Contact Vendor

  Free Version

  • No

  Payment Frequency

  • Quote Based

  Vendor pricing page

  Visit website

• Thought Industries

  5.0 1 Review

  Deliver quality and engaging learning experiences to your target audience with Thought Industries, the world's leading B2B customer education and extended enterprise learning platform designed for for-profit training organizations, software companies, consulting ... read more about Thought Industries

  Thought Industries Review

  It provides a cloud-based customer training platform which meets the needs of businesses reviewed by: Tiffany Payne, Head of content at PharmacyOnline

  Entry Level Price

  Contact vendor

  Free Trial

  N/A

  Pricing Type

  Contact Vendor

  25% in Customer Engagement Software

  Features

  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Gamification
  • Reporting/Analytics
  • Self Services
  • Video Support

  Key Details

  Licensing & Deployment

  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

  Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars

  Packages

  Pricing Type

  • Contact Vendor

  Free Version

  • No

  Payment Frequency

  • Quote Based

  Vendor pricing page

  Visit website