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Best Customer Engagement Software

Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement platforms will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

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Rankings updated: Sep 7, 2026
263 Software

List of the Best Customer Engagement Software with Reviews

  • Zendesk Support

    4.516 ReviewsVerified

    Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support

    Zendesk Support Reviews

    Zendesk's intuitive design makes it easy for our team to navigatereviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
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    5% in Customer Engagement Software
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  • Lessonly

    5.06 ReviewsVerified

    Quickly and confidently connect with customers-to-be Spark sales-ready conversations Easily develop real-life connections with buyers across social media, SMS, and email, driving 65% more revenue for new reps. Stand out from the ... read more about Lessonly

    Lessonly Reviews

    User Friendly Internal Knowledge Basereviewed by: Talika Sarin
    Entry Level Price
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    Free Trial
    14 Days
    Pricing Type
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    10% in Customer Engagement Software
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  • Genesys

    4.54 ReviewsVerified

    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across ... read more about Genesys

    Genesys Reviews

    Solid products with good support, and the clout behind them to keep developing.reviewed by: Kristopher Kauth
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Per Feature
    10% in Customer Engagement Software
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  • ContactPigeon

    5.02 Reviews

    ContactPigeon is the all-in-one marketing automation solution for eCommerce. We turn one size fits all marketing communication to perfectly timed and personalized messages for each of your customers.

    ContactPigeon Reviews

    We can make any automation we want and measure its impactreviewed by: Apostolis Lianos, Growth Marketer at ONmarketing.io
    Entry Level Price
    $165.00 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    50% in Customer Engagement Software
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  • Salesforce Service Cloud

    4.52 Reviews

    Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions ... read more about Salesforce Service Cloud

    Salesforce Service Cloud Reviews

    Salesforce Service Cloud is a unified platform to automate service processes, for making your customer journey more efficient.reviewed by: Margot Pierce
    Entry Level Price
    $25 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    25% in Customer Engagement Software
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  • Qualtrics

    4.52 Reviews

    Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™. Qualtrics Experience Management (XM) is the only software platform ... read more about Qualtrics

    Qualtrics Reviews

    Overall, great softwarereviewed by: Jeanette Høj Jensen
    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    15% in Customer Engagement Software
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  • Gainsight CS

    4.52 Reviews

    Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.

    Gainsight CS Reviews

    Versatile tool with a good customer supportreviewed by: Tal Admon
    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    25% in Customer Engagement Software
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  • Falcon.io

    5.01 Review

    Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and analytics. We enable our clients to explore the full potential of digital marketing by managing multiple customer touchpoints ... read more about Falcon.io

    Falcon.io Review

    Really helpful for a startupreviewed by: Ujwal Surampalli, Founder at InterviewBuddy
    Entry Level Price
    $108 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    25% in Customer Engagement Software
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  • SpiceCRM

    5.01 Review

    Speed matters and is the base to make users love and use a system. All we do focuses on building fast and reliable applications that deliver an out-standing and intuitive user experience. ... read more about SpiceCRM

    SpiceCRM Review

    The Best Open Source CRM reviewed by: Christian Knoll, CEO at twentyreasons business solutions GmbH
    Entry Level Price
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    Free Trial
    N/A
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    50% in Customer Engagement Software
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  • LearnUpon

    5.01 Review

    LearnUpon's LMS helps businesses to train their employees, partners, and customers. Our platform is built to deliver high-quality corporate learning experiences in a scalable way. Businesses can manage, track, and achieve their ... read more about LearnUpon

    LearnUpon Review

    LearnUpon is an enterprise learning and development management system that helps companies to train employees, partners, and customers.reviewed by: Matthew Rowse
    Entry Level Price
    $699 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    30% in Customer Engagement Software
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  • Influitive

    5.01 Review

    Influitive works with forward-thinking marketers and digital businesses who want a better way to engage customers and mobilize advocates to increase referrals, references, reviews, case studies, and more. Our easy-to-use platform combines ... read more about Influitive

    Influitive Review

    Influitive, your customer's experience is importantreviewed by: Ernesto Marengo Palomino
    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    25% in Customer Engagement Software
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  • Quiq

    5.01 Review

    Every month, billions of people use Facebook to connect with their friends and favorite brands. Facebook messenger for business allows brands to have more meaningful conversations with their customers. Quiq combines the ... read more about Quiq

    Quiq Review

    Quiq is a leading customer service messaging platform designed to connect consumers with enterprises.reviewed by: Gary Hunt
    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Engagement Software
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  • Froged

    5.01 Review

    Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service

    Froged Review

    Froged is an impressive behavioral messaging and product success platform that helps companies to evolve their entire customer lifecycle. reviewed by: Laurel Kirk
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    20% in Customer Engagement Software
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  • BombBomb

    5.01 Review

    Quickly and easily add a video to any message with the Chrome extension and mobile app. We know that you are better in person. Yet, most business communication happens through faceless, text-only ... read more about BombBomb

    BombBomb Review

    love using BombBombreviewed by: Bailey Hahn, SEM Strategist at Summit Digital Marketing
    Entry Level Price
    $29.99 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software
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  • iCallify

    5.01 Review

    Below is the ORM-optimized Customer Engagement sub-category content for iCallify. 🔹 Short Description (Under 250 Characters) iCallify Customer Engagement solution enables businesses to interact with customers across voice and WhatsApp using intelligent ... read more about iCallify

    iCallify Review

    iCallify.. The simplest powerful Omni Contact Centerreviewed by: Akinbiyi Oluwole David, Managing Director at Revodums Technology Ltd
    Entry Level Price
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    Free Trial
    14 Days
    Pricing Type
    Per User
    10% in Customer Engagement Software
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  • CXInfinity

    5.01 Review

    CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. ... read more about CXInfinity

    CXInfinity Review

    Reliable & Best Toolreviewed by: Connie Stevens
    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    100% in Customer Engagement Software
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  • Thought Industries

    5.01 Review

    Deliver quality and engaging learning experiences to your target audience with Thought Industries, the world's leading B2B customer education and extended enterprise learning platform designed for for-profit training organizations, software companies, consulting ... read more about Thought Industries

    Thought Industries Review

    It provides a cloud-based customer training platform which meets the needs of businessesreviewed by: Tiffany Payne, Head of content at PharmacyOnline
    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    25% in Customer Engagement Software
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  • Tribe

    4.51 Review

    Increase user engagement, drive retention, and boost member lifetime value. Create a stand-alone social network or integrate into your product/site. Enable your users to connect and discuss under your brand. Users can ... read more about Tribe

    Tribe Review

    A great platform to engage plentiful users and partners and make them stayreviewed by: Werner Jorgensen , Marketing & Sales expert at Tooleto
    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    25% in Customer Engagement Software
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  • Disciple

    4.01 Review

    Disciple is where communities thrive. The platform helps people build independent, valuable and trusted communities in a safe space that they own and control. Disciple offers the best features of social platforms ... read more about Disciple

    Disciple Review

    Disciple functions and appears exactly like any other social networking programreviewed by: Jamie Irwin, Digital Marketing Expert at TutorCruncher
    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    25% in Customer Engagement Software
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  • Airship

    4.01 Review

    Airship (formerly Urban Airship) is the #1 customer engagement platform for enterprise brands. Right from the start, show your customers how valuable they are by sending hyper-relevant messages, creating more opportunities to ... read more about Airship

    Airship Review

    Suitable for all types of businesses in generating leads from various platforms.reviewed by: Anthony Martin, CEO & Founder at Choice Mutual
    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    50% in Customer Engagement Software
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  • SurveyMonkey

    1.01 Review

    SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask ... read more about SurveyMonkey

    SurveyMonkey Review

    Great Product With Appalling Policiesreviewed by: Chuck Flacks
    Entry Level Price
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    Free Trial
    30 Days
    Pricing Type
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    20% in Customer Engagement Software
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  • Pipefy

    Improve team efficiency with Pipefy's workflow automation software. The tool makes it easy to integrate, automate, and boost your operational efficiency in departments like HR, Finance, Marketing, and CS, among others. Pipefy's intuitive platform enables you to centralize and streamline your workflows by automating manual tasks, connecting processes, and creating standards on a no-code platform. See how Pipefy can transform ... read more about Pipefy

    Entry Level Price
    $18 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    20% in Customer Engagement Software
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  • SoGoSurvey

    SoGoSurvey makes it easy to conduct online surveys, analyze survey data in an efficient way. We are different from the traditional survey industry as we provide extremely powerful ways to collect and analyze survey data. We use powerful tools to generate professional charts and export them in various formats. Our free survey tool has one of the best usability in ... read more about SoGoSurvey

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    33% in Customer Engagement Software
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  • IXACT Contact

    IXACT Contact® is an easy-to-use web-based real estate CRM and marketing solution. IXACT Contact includes robust real estate contact management, powerful email marketing, and mobile friendly agent websites. IXACT Contact helps real estate agents generate leads that convert into clients, keep in touch with past clients, hot prospects, and important referral sources, and stay organized and in control as their ... read more about IXACT Contact

    Entry Level Price
    $39.00 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Customer Engagement Software
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  • Vivantio

    Vivantio is for all service teams looking to scale beyond simple ticketing, our highly configurable solutions deliver enterprise service management, without breaking the bank. Great service reaches well beyond your organization’s help desk: it permeates every department of entire organizations and can mean the difference between reaching and exceeding goals and coming up short. With the Vivantio Platform, we provide ... read more about Vivantio

    Entry Level Price
    $42 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    25% in Customer Engagement Software
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  • Kustomer

    Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.

    Entry Level Price
    $89 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    25% in Customer Engagement Software
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  • 3C Logic

    3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the pure or hybrid cloud solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM.

    Entry Level Price
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    Free Trial
    N/A
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    20% in Customer Engagement Software
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  • Emarsys

    Emarsys is the largest independent marketing platform company in the world. Our software enables truly personalized, one-to-one interactions between marketers and customers across all channels — building loyalty, enriching the customer journey, and increasing revenue. Our AI-enabled marketing platform offers an intuitive, easy-to-use solution for marketers, enabling companies to scale marketing decisions and actions far beyond human capabilities.

    Entry Level Price
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    Free Trial
    N/A
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    25% in Customer Engagement Software
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  • Maropost

    Maropost is a fully unified customer engagement platform, designed to provide a single solution for all areas of business—across marketing, commerce, service, clienteling, referral, and more. Connecting brands with their customers, Maropost unifies customer data to create unified customer experiences. We’re changing the way organizations operate through technology—breaking down divides between and within departments, so companies can truly understand and ... read more about Maropost

    Entry Level Price
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    Free Trial
    N/A
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    33% in Customer Engagement Software
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  • Mongrov

    Mongrov is a platform that has engagement at the core and uses Artificial Intelligence to personalize the user experience. Seamless engagement includes collaboration, work, voice, video & geo-location to connect the user with back office systems. It creates a cohesive & close-knit feeling to help your team connect and work together to make sure everyone’s on the same page when ... read more about Mongrov

    Entry Level Price
    $3.99 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    50% in Customer Engagement Software
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  • Acobot

    Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by advanced machine learning technology, Acobot learns from your website and engages with users autonomously. No coding needed, Acobot is supported by leading e-commerce builders such as Shopify, WooCommerce, and others.

    Entry Level Price
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    Free Trial
    15 Days
    Pricing Type
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    33% in Customer Engagement Software
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  • Annex Cloud

    Since 2010, Annex Cloud has provided hundreds of leading brands and retailers, including Hewlett-Packard, Bed Bath & Beyond, G.H. Bass, Olympus and VF Corp., with the ability to engage tens of millions of their customers one-to-one at scale.Annex Cloud’s customer marketing platform provides fully integrated Customer Loyalty, Referral Marketing, and User Generated Content solutions that work together to optimize the ... read more about Annex Cloud

    Entry Level Price
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    Free Trial
    N/A
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    50% in Customer Engagement Software
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  • Loyalty Prime

    We are Loyalty Prime, since 2014, our team of experts has been driving the growth of our award-winning loyalty platform, Prime Cloud, serving clients worldwide, to run the leading Loyalty Programs in their industries. To be innovative is hardwired in our DNA. Our team of currently 80 employees is located in three offices: Munich (head office), London and New Delhi ... read more about Loyalty Prime

    Entry Level Price
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    Free Trial
    N/A
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    50% in Customer Engagement Software
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  • ReferralCandy

    Grow your sales through word-of-mouth marketing! Reward your customers for referrals and watch the sales and shares roll in. ReferralCandy connects instantly with popular e-commerce platforms (Shopify, WooCommerce, BigCommerce, Magento) or choose custom API and advanced integrations. ReferralCandy also integrates with other marketing tools such as AdRoll, Mailchimp, Google Analytics, ReCharge, Fomo or Chargebee and many others.

    Entry Level Price
    $39 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software
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  • Mixpanel

    At Mixpanel, our mission is to increase the rate of innovation. Through our powerful web analytics platform, companies can analyze how and why their users engage, convert, and retain across their website and other devices. Then use that data to improve the user experience. Over 26,000 companies - including 30% of The Fortune 100 - trust Mixpanel to grow their ... read more about Mixpanel

    Entry Level Price
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    Free Trial
    N/A
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    35% in Customer Engagement Software
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Frequently Asked Questions

Who Can Use Customer Engagement Software?

Customer engagement platforms are versatile and multi-faceted tools implemented and used by businesses of all types and sizes, including startups. Every business operating in different domains needs to connect with potential target customers to escalate sales. 

The various industries reaping customer engagement management software benefits include the manufacturing sector, product designing or development firms, and enterprises offering digital marketing, web designing, etc. In addition to these, the IT and software companies and those involved in the hospitality industry, banking, financial institutions, healthcare sector, etc., can use this unique software solution.

What is the Best Customer Engagement Software?

The best customer engagement software is an exceptional tool that offers a personalized experience to all customers and connects with them with much ease. It empowers customers with direct relationships and real-time communications  Also, in the current scenario, most teams are working remotely, and these premier tools provide complete support to remote teams to help customers from anywhere. Furthermore, the software can seamlessly integrate with many other wide-ranging tools. 

Some of the top customer engagement solutions listed by Goodfirms include Salesforce Service Cloud, Zoho CRM, Zendesk Support, Sprout Social, Hootsuite, Pipedrive, EngageBay, and many more.

How Do Customer Engagement Tools Improve Customer Experience?

Customer experience is the apex or focal point of the customer engagement process. Whether you are chatting through social media platforms, emails, phone calls, or doing a live interaction, the ultimate goal of using customer engagement software is to provide seamless communication to customers. 

The software provides almost an exclusive facility to customers where the organization can be actively involved in intelligent, thoughtful recommendations, an exciting and attractive discount offer, relevant marketing, etc. The customers can also contact the technical support team from their preferred channels. 

The software helps companies to earn loyal customers by creating unique customer journeys. It automates repetitive tasks of engaging both potential and existing customers consistently.

How is Customer Engagement Software Different From CRM Tools?

Customer engagement management software and customer relationship management software may seem to be like terms, but both these tools are dissimilar in their approach. 

The customer engagement software is a data-driven tool that helps organizations to understand customer buying behavior, track purchase history, and chalk out effective strategies to excel customer journey. It aims to provide a personalized touchpoint experience to enhance customer engagement. 

The customer relationship management software, on the other hand, is an advanced tool that helps you seamlessly collect customer data to drive more sales and boost customer support. The CRM tools had emerged much before CES tools to keep track of the target audiences. 

Customer engagement center software focuses on enhancing marketing campaigns through product recommendations, push notifications, etc. CRM software, on the contrary, focuses on improving sales and centrally records all the transactions in the database. 

Customer engagement solutions help to increase ROI and customer loyalty, thereby decreasing the churn rate, and lowering acquisition costs. CRM systems efficiently manage sales pipelines and amplify customer satisfaction levels. 

Also, one of the main differences between the two software tools is that while customer engagement is an enterprise platform, CRM is a departmental solution.

What is the Cost of Customer Engagement Software?

The cost of customer engagement tools varies based on the functional features, deployment model, and so on. Startups and small businesses looking for free customer engagement software, or large organizations looking for advanced customer engagement solutions can explore  Goodfirms list of best customer engagement software showcasing an extensive range of solutions such as Zoho CRM, Hootsuite, Pipedrive, monday.com, Zoho Desk, EngageBay, SoGoSurvey, and many more. 

The list also contains reasonably-priced CES tools and, more importantly, the free and open-source customer engagement software that enables you to customize your tool features with ease.

Related Categories

CRM Software
Social Media Management Software
Customer Loyalty Software
Blog Software
Audience Response Software
Customer Success Software

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FeatureZendesk Support4.5Lessonly5.0Genesys4.5ContactPigeon5.0Salesforce Service Cloud4.5Qualtrics4.5Gainsight CS4.5Falcon.io5.0
All features (11 features)
Churn Management
Communication Management
Community Management
Content Creation
Feedback Management
Gamification
Live Chat
Reporting/Analytics
Self Services
Video Support
AI Features
Total supportedout of 11 features10/119/117/114/115/114/113/115/11
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Customer Engagement Software products lead on features, and where the rest fall short.

Feature-count leaders

Zendesk Support leads with 10 of 11 features supported.

  • Zendesk Support10 / 11
  • Lessonly9 / 11
  • Thought Industries9 / 11
  • ReferralCandy9 / 11
  • Disciple 8 / 11

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Airship8 / 11
  • IVCbox8 / 11
  • Genesys7 / 11
  • LearnUpon7 / 11
  • Influitive7 / 11

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • Ivinex CRM1 / 11
  • Acobot2 / 11
  • Emarsys2 / 11
  • Pega Platform3 / 11
  • 3C Logic3 / 11

Related Feature Matrices

CRM Software Feature MatrixMarketing Automation Feature MatrixHelp Desk Software Feature MatrixBusiness Intelligence Feature MatrixAccounting Software Feature Matrix