Customer Engagement Software

Best Customer Engagement Software 
Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement tools will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

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List of Best Customer Engagement Platforms

  • Qualaroo

    Customer Feedback & Survey Software
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    Qualaroo is a customer & user feedback software that uses IBM Watson-powered Artificial Intelligence to carry out Sentiment Analysis of the responses gathered through the surveys called Nudges. These unobtrusive & fully customizable questions let businesses ask their customers for their opinions delightfully & politely. The light code does not slow down pages. The presentation-ready visual reporti... learn more about Qualaroo

    "More than just a survey tool. "
    Sugandh Sharma
    Entry Level Price
    $25 per Month
    Free Trial
    14 days
    33%

    Category Focus

    Customer Engagement Software
  • ContactPigeon

    Marketing Automation for Ecommerce.
    Visit website

    ContactPigeon is the all-in-one marketing automation solution for eCommerce. We turn one size fits all marketing communication to perfectly timed and personalized messages for each of your customers. ... learn more about ContactPigeon

    "It works, a great email automation tool for eCommerce"
    Lazaros Koutsas, Growth Marketer at ONmarketing.io
    Entry Level Price
    $165.00 per Month
    Free Trial
    14 days
    50%

    Category Focus

    Customer Engagement Software
  • Zendesk Support

    Customer Service Software & Remote Support Software
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    Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives them full... learn more about Zendesk Support

    "Interesting Support/Ticketing Tool"
    Mostafa Awad
    Entry Level Price
    Contact Vendor
    Free Trial
    14 days
    14%

    Category Focus

    Customer Engagement Software
  • Wellyx

    The future of fitness, today
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    Whether you have a gym, a yoga studio or want to sell more online, Wellyx will take you where you need to go. See how Wellyx will transform your business. Sell more memberships, save money on employees and make increase profits. From one location to multiple locations, discover why Wellyx is the preferred business management software for fitness companies all over the world.... learn more about Wellyx

    "Best gym Software"
    Najam Ali
    Entry Level Price
    $39 per Month
    Free Trial
    N/A
    20%

    Category Focus

    Customer Engagement Software
  • Genesys

    Simplify your customer support and help desk
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    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true pers... learn more about Genesys

    "Genesys Cloud - all the technology and know-how under one roof!"
    Robert Wakefield-Carl
    Entry Level Price
    $75 per Month
    Free Trial
    30 days
    16%

    Category Focus

    Customer Engagement Software
  • Qualtrics CustomerXM

    Turn customers into fanatics
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    Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™ . ... learn more about Qualtrics CustomerXM

    "Overall, great software"
    Jeanette Høj Jensen
    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    20%

    Category Focus

    Customer Engagement Software
  • Gainsight CS

    Deliver the Outcomes Your Customers Desire
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    Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.... learn more about Gainsight CS

    "Versatile tool with a good customer support"
    Tal Admon
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Engagement Software
  • Falcon.io

    The Platform for Every Kind of Social Media Marketer.
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    Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and analytics. We enable our clients to explore the full potential of digital marketing by managing multiple customer touchpoints from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter,... learn more about Falcon.io

    "Really helpful for a startup"
    Ujwal Surampalli, Founder at InterviewBuddy
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Customer Engagement Software
  • Speed matters and is the base to make users love and use a system. All we do focuses on building fast and reliable applications that deliver an out-standing and intuitive user experience. Drive user Adoption and thus data quality and the Value of CRM. Cloud and on-premise open source CRM solutions that provides intuitive user interface to manage various sales and marketing operations. ... learn more about SpiceCRM

    "The Best Open Source CRM "
    Christian Knoll, CEO at twentyreasons business solutions GmbH
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Customer Engagement Software
  • Influitive

    Customer referrals, references, and reviews—at scale
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    Influitive works with forward-thinking marketers and digital businesses who want a better way to engage customers and mobilize advocates to increase referrals, references, reviews, case studies, and more. Our easy-to-use platform combines industry-leading customer advocacy tools, expert services, and training with intelligent automation, gamification, and personalization features that drive extrem... learn more about Influitive

    "Influitive, your customer's experience is important"
    Ernesto Marengo Palomino
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Engagement Software
  • BombBomb

    Build better business relationship with video messaging
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    Quickly and easily add a video to any message with the Chrome extension and mobile app. We know that you are better in person. Yet, most business communication happens through faceless, text-only email. With BombBomb, you can rehumanize your communication by getting face to face through video within the tools you already use. BombBomb makes it easy to record, send, and track videos, allowing you t... learn more about BombBomb

    "love using BombBomb"
    Bailey Hahn, SEM Strategist at Summit Digital Marketing
    Entry Level Price
    $29.99 per Month
    Free Trial
    14 days
    33%

    Category Focus

    Customer Engagement Software
  • CXInfinity

    Fuel Sales and Delight Customers
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    CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprise to startups, and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single... learn more about CXInfinity

    "Reliable & Best Tool"
    Connie Stevens
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Customer Engagement Software
  • Tribe

    Launch your custom social network
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    Increase user engagement, drive retention, and boost member lifetime value. Create a stand-alone social network or integrate into your product/site. Enable your users to connect and discuss under your brand. Users can follow, ask questions, start discussions, upvote, comment and share content. Enjoy ready-to-use widgets to add social components to any part of your application. Anything that you ca... learn more about Tribe

    "A great platform to engage plentiful users and partners and make them stay"
    Werner Jorgensen , Marketing & Sales expert at Tooleto
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Engagement Software
  • Higher Logic

    Marketing automation made simple.
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    Higher Logic Communications helps you deliver tailored, relevant messages to your members throughout their journey with your organization. Save your staff time by focusing on the strategic elements of email marketing instead of manual, repetitive tasks. Deliver superior campaigns with dedicated marketing automation resources including built-in best practices and activity tracking. Use insights to ... learn more about Higher Logic

    "Helped us communicate better and use local SEO to gain customers"
    Jamie Hickey, Founder at Coffee Semantics
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Engagement Software
  • SurveyMonkey

    Ask more, know more, do more.
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    SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more.... learn more about SurveyMonkey

    "Great Product With Appalling Policies"
    Chuck Flacks
    Entry Level Price
    Contact Vendor
    Free Trial
    30 days
    20%

    Category Focus

    Customer Engagement Software
  • Trengo

    Streamline emails, socials, whatsapps, calls and collaborate in your team-inbox
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    One shared inbox for all customer contact: e-mail, website chat, Facebook Messenger, Twitter, Voice and SMS. ... learn more about Trengo

    " Nauseous!"
    Max Looman, Founder at Looman IT
    Entry Level Price
    Contact Vendor
    Free Trial
    14 days
    50%

    Category Focus

    Customer Engagement Software
  • Pipefy

    Design and automate business workflows in minutes.
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    Improve team efficiency with Pipefy's workflow automation software. The tool makes it easy to integrate, automate, and boost your operational efficiency in departments like HR, Finance, Marketing, and CS, among others. Pipefy's intuitive platform enables you to centralize and streamline your workflows by automating manual tasks, connecting processes, and creating standards on a no-code platform. S... learn more about Pipefy

    Entry Level Price
    $18 per Month
    Free Trial
    N/A
    25%

    Category Focus

    Customer Engagement Software
  • Zoho Desk

    Put customer service at the heart of your company.
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    Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. ... learn more about Zoho Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Customer Engagement Software
  • Zoho SalesIQ

    Hassle free live chat software re-imagined for business growth
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    Zoho SalesIQ is an omni-channel prospect and customer engagement platform for websites and mobile apps. It comes along with significant features such as 1. Effecient and customizable Chatbots (Zobot) 2. Easy-to-use hat and all 3. Powering knowledge base 4. Rich mobile SDK (Mobilisten) for your mobile apps 5. Customizable chat window for your website. ... learn more about Zoho SalesIQ

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Customer Engagement Software
  • LiveVox

    More power to the contact center
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    LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly a... learn more about LiveVox

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Engagement Software
  • MySurveyLab

    Online survey tool & questionnaire software.
    Visit website

    SurveyLab is a professional online survey tool and questionnaire software that supports survey creation process, automates response collection and report generation.... learn more about MySurveyLab

    Entry Level Price
    $49 per Month
    Free Trial
    14 days
    20%

    Category Focus

    Customer Engagement Software
  • Apptivo

    Attract, engage, retain and delight More customers.
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    Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user. Apptivo's online CRM system is a powerful tool to manage... learn more about Apptivo

    Entry Level Price
    $8 per Month
    Free Trial
    30 days
    9%

    Category Focus

    Customer Engagement Software
  • SurveySparrow

    Create Hassle Free Surveys.
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    SurveySparrow helps you take your surveys and market research tools to the next level by turning mundane feedback surveys into engaging conversations. They offer free tools as well as paid versions with comparative rates and great discounts.... learn more about SurveySparrow

    Entry Level Price
    $19 per Month
    Free Trial
    14 days
    25%

    Category Focus

    Customer Engagement Software
  • SoGoSurvey

    Online survey tool to gather game-changing business intelligence.
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    SoGoSurvey makes it easy to conduct online surveys, analyze survey data in an efficient way. We are different from the traditional survey industry as we provide extremely powerful ways to collect and analyze survey data. We use powerful tools to generate professional charts and export them in various formats. Our free survey tool has one of the best usability in the business. Try it free to experi... learn more about SoGoSurvey

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Customer Engagement Software
  • Dixa

    Make every conversation count.
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    Dixa is the new way to deliver effortless and personal customer service. Our software eliminates chaos created by using disconnected systems and unifies the customer experience across all channels including email, chat, messaging, and phone. Dixa is a conversational customer service platform that unifies phone, email, chat, and messaging apps in one easy-to-use dashboard for agents, eliminating th... learn more about Dixa

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Engagement Software
  • Salesforce Service Cloud

    The Salesforce Service Cloud of Customer Support.
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    Salesforce HelpDesk software is a leading HelpDesk software providing customers wide range of functionalities. It helps firms support customers across many channels, manage cases quickly, automate support and workflows, provide consistent experiences to the customers, help customers help themselves through knowledge base.... learn more about Salesforce Service Cloud

    Entry Level Price
    $300 per Month
    Free Trial
    30 days
    33%

    Category Focus

    Customer Engagement Software
  • IXACT Contact

    Real Estate CRM and Marketing Automation
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    IXACT Contact® is an easy-to-use web-based real estate CRM and marketing solution. IXACT Contact includes robust real estate contact management, powerful email marketing, and mobile friendly agent websites. IXACT Contact helps real estate agents generate leads that convert into clients, keep in touch with past clients, hot prospects, and important referral sources, and stay organized and in con... learn more about IXACT Contact

    Entry Level Price
    $39.00 per Month
    Free Trial
    N/A
    50%

    Category Focus

    Customer Engagement Software
  • Vivantio

    FLEXIBLE SOFTWARE. FOCUSED SERVICE.
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    Great service reaches well beyond your organization’s help desk: it permeates every department of entire organizations and can mean the difference between reaching and exceeding goals and coming up short. With the Vivantio Platform, we provide a service management solution that is competitively priced, flexible and scalable, so you can improve service while reducing costs and know that your uniq... learn more about Vivantio

    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    33%

    Category Focus

    Customer Engagement Software
  • Kustomer

    Customer Service Reimagined
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    Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks an... learn more about Kustomer

    Entry Level Price
    $99.00 per Month
    Free Trial
    N/A
    33%

    Category Focus

    Customer Engagement Software
  • LearnUpon

    Learning as it should be
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    LearnUpon's LMS helps businesses to train their employees, partners, and customers. Our platform is built to deliver high-quality corporate learning experiences in a scalable way. Businesses can manage, track, and achieve their learning goals — all through a single, powerful solution. ... learn more about LearnUpon

    Entry Level Price
    $699 per Month
    Free Trial
    N/A
    50%

    Category Focus

    Customer Engagement Software
  • 3C Logic

    3CLogic's Auto Dialing Software
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    3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the pure or hybrid cloud solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM.... learn more about 3C Logic

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Engagement Software
  • SocialWeaver

    Manage Your Brand, Listen to Theirs.
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    SocialWeaver is a social media management platform that makes it easy to schedule and publish categorized content, actively listen in on (and learn from) any brand in the world, and engage with followers on any network all in one convenient place. ... learn more about SocialWeaver

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Customer Engagement Software
  • WebEngage

    Bring your marketing ideas to life in seconds
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    WebEngage is a full-stack Marketing Automation and Customer Data Platform for consumer businesses. We help you retain better and make more money from your existing users. ... learn more about WebEngage

    Entry Level Price
    Contact Vendor
    Free Trial
    14 days
    25%

    Category Focus

    Customer Engagement Software
  • Maropost

    Not Just Marketing Automation. Double Your Revenue With Maropost
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    Maropost is a fully unified customer engagement platform, designed to provide a single solution for all areas of business—across marketing, commerce, service, clienteling, referral, and more. Connecting brands with their customers, Maropost unifies customer data to create unified customer experiences. We’re changing the way organizations operate through technology—breaking down divides betwe... learn more about Maropost

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Customer Engagement Software
  • Birdeye

    Start growing your business with BirdEye
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    Convert your website visitors into customers. Answer visitor questions and close more deals with webchat, designed for businesses of all sizes. Respond to website visitors right from your mobile phone. Personalize messages with your branding, configure your webchat profile, and create targeted messages. Be found, be chosen and be engaged with customers and prospects with BirdEye. ... learn more about Birdeye

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Engagement Software
  • ReviewTrackers

    Use customer feedback to act today and predict tomorrow.
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    ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 150+ review sites to surface customer insights that enable brands to listen, comprehend and make data-driven decisions about what their customers truly need or want. ... learn more about ReviewTrackers

    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    25%

    Category Focus

    Customer Engagement Software
  • SmartKarrot

    Customer Success Platform
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    The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback and referral management to provide an actionable mapping across the user journey. SmartKarrot is actively helping businesses across industries (patient engagement, employee engagement, con... learn more about SmartKarrot

    Entry Level Price
    Contact Vendor
    Free Trial
    30 days
    20%

    Category Focus

    Customer Engagement Software
  • Mongrov

    Build your brand through engagement
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    Mongrov is a platform that has engagement at the core and uses Artificial Intelligence to personalize the user experience. Seamless engagement includes collaboration, work, voice, video & geo-location to connect the user with back office systems. It creates a cohesive & close-knit feeling to help your team connect and work together to make sure everyone’s on the same page when it comes to tasks,... learn more about Mongrov

    Entry Level Price
    $3.99 per Month
    Free Trial
    14 days
    50%

    Category Focus

    Customer Engagement Software
  • Acobot

    Grow Your Business with A.I.
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    Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by advanced machine learning technology, Acobot learns from your website and engages with users autonomously. No coding needed, Acobot is supported by leading e-commerce builders such as Shopify, WooCommerce, ... learn more about Acobot

    Entry Level Price
    Contact Vendor
    Free Trial
    15 days
    33%

    Category Focus

    Customer Engagement Software
  • Annex Cloud

    Customer Loyalty Cloud
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    Since 2010, Annex Cloud has provided hundreds of leading brands and retailers, including Hewlett-Packard, Bed Bath & Beyond, G.H. Bass, Olympus and VF Corp., with the ability to engage tens of millions of their customers one-to-one at scale.Annex Cloud’s customer marketing platform provides fully integrated Customer Loyalty, Referral Marketing, and User Generated Content solutions that work toge... learn more about Annex Cloud

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Customer Engagement Software
  • Loyalty Prime

    A Better Way to Drive Customer Engagement
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    We are Loyalty Prime, since 2014, our team of experts has been driving the growth of our award-winning loyalty platform, Prime Cloud, serving clients worldwide, to run the leading Loyalty Programs in their industries. To be innovative is hardwired in our DNA. Our team of currently 80 employees is located in three offices: Munich (head office), London and New Delhi (delivery centre). Together with ... learn more about Loyalty Prime

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Customer Engagement Software
  • Preferred Patron

    LOYALTY AND GIFT CARD SOLUTIONS WE HAVE THE RIGHT SOLUTION FOR YOU!
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    Preferred Market Solutions, LLC. is a leading provider of Customer Engagement Software and Loyalty Programs throughout the United States, Canada and abroad. We offer cutting-edge systems and marketing services to businesses world-wide. Our Preferred Patron™ loyalty platform has been helping businesses, small, medium and large, succeed across many diverse industries, including automotive, retail,... learn more about Preferred Patron

    Entry Level Price
    $79 per Month
    Free Trial
    N/A
    20%

    Category Focus

    Customer Engagement Software
  • Rakuten Aquafadas

    We enable businesses to get more value from their content.
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    Rakuten Aquafadas empowers sales and marketing teams to easily create digital content and apps in the most attractive way. Our technology includes fully customisable design options without coding, real time editing on any device and performance tracking, which enables your teams to improve productivity and gain deeper engagement from end users. We have over 10 years of experience and are scalable ... learn more about Rakuten Aquafadas

    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    33%

    Category Focus

    Customer Engagement Software
  • eGain Chat

    Why just chat when you can superchat
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    eGain Chat enables you to offer real-time chat assistance—text, audio, video—to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. An integral part of eGain’s customer engagement software suite, eGain’s live chat software integrates seamlessly with the other social expe... learn more about eGain Chat

    Entry Level Price
    Contact Vendor
    Free Trial
    28 days
    50%

    Category Focus

    Customer Engagement Software
  • eGain Solve

    Customer engagement hub suite.
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    eGain Solve is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. With it, you can sell smarter, serve better, and know more.... learn more about eGain Solve

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Engagement Software
  • ReferralCandy

    Grow your sales through word-of-mouth marketing
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    Grow your sales through word-of-mouth marketing! Reward your customers for referrals and watch the sales and shares roll in. ReferralCandy connects instantly with popular e-commerce platforms (Shopify, WooCommerce, BigCommerce, Magento) or choose custom API and advanced integrations. ReferralCandy also integrates with other marketing tools such as AdRoll, Mailchimp, Google Analytics, ReCharge, Fom... learn more about ReferralCandy

    Entry Level Price
    $49 per Month
    Free Trial
    30 days
    33%

    Category Focus

    Customer Engagement Software
  • LiveWorld

    Conversation & Relationship Marketing
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    At LiveWorld, we provide conversation management software, consulting, and online agent workforce services. These empower companies to manage conversations in messaging apps and social media to develop deeper relationships with customers. We specialise in handling the speed and scale requirements of brands to engage customers 1-on-1 in real time and deliver personalised interactions with a human t... learn more about LiveWorld

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Customer Engagement Software
  • Feedier

    Gamified Feedback Tool
    Visit website

    Who likes to take a survey? No one. 👎🏻 Feedier is a new innovative platform to collect valuable Feedback. 🚀 Stay leader, turn feedback into growth leverage by making data-driven decisions to improve your services and products. 🔥 - Innovative forms: Deploy innovative forms in minutes with a unique model: S.I.R.A. Measure Satisfaction, collect valuable Insights, Reward to create loy... learn more about Feedier

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Customer Engagement Software
  • Mixpanel

    The most powerful product analytics
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    At Mixpanel, our mission is to increase the rate of innovation. Through our powerful web analytics platform, companies can analyze how and why their users engage, convert, and retain across their website and other devices. Then use that data to improve the user experience. Over 26,000 companies - including 30% of The Fortune 100 - trust Mixpanel to grow their business. Mixpanel is headquartered in... learn more about Mixpanel

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Customer Engagement Software
  • Akio.CX

    The ultimate Contact Centre software
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    AKIO is a company that provides customer experience software platforms. It proposes cross-channel solutions that help you with customer engagement management, voice of the customer analysis and brand reputation monitoring. Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analyti... learn more about Akio.CX

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Engagement Software
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Frequently Asked Questions

  • Who Can Use Customer Engagement Software?

    Customer engagement platforms are versatile and multi-faceted tools implemented and used by businesses of all types and sizes, including startups. Every business operating in different domains needs to connect with potential target customers to escalate sales. 

    The various industries reaping customer engagement management software benefits include the manufacturing sector, product designing or development firms, and enterprises offering digital marketing, web designing, etc. In addition to these, the IT and software companies and those involved in the hospitality industry, banking, financial institutions, healthcare sector, etc., can use this unique software solution.

  • What is the Best Customer Engagement Software?

    The best customer engagement software is an exceptional tool that offers a personalized experience to all customers and connects with them with much ease. It empowers customers with direct relationships and real-time communications  Also, in the current scenario, most teams are working remotely, and these premier tools provide complete support to remote teams to help customers from anywhere. Furthermore, the software can seamlessly integrate with many other wide-ranging tools. 

    Some of the top customer engagement solutions listed by GoodFirms include Salesforce Service Cloud, Zoho CRM, Zendesk Support, Sprout Social, Hootsuite, Pipedrive, EngageBay, and many more.

  • How Do Customer Engagement Tools Improve Customer Experience?

    Customer experience is the apex or focal point of the customer engagement process. Whether you are chatting through social media platforms, emails, phone calls, or doing a live interaction, the ultimate goal of using customer engagement software is to provide seamless communication to customers. 

    The software provides almost an exclusive facility to customers where the organization can be actively involved in intelligent, thoughtful recommendations, an exciting and attractive discount offer, relevant marketing, etc. The customers can also contact the technical support team from their preferred channels. 

    The software helps companies to earn loyal customers by creating unique customer journeys. It automates repetitive tasks of engaging both potential and existing customers consistently.

  • How is Customer Engagement Software Different From CRM Tools?

    Customer engagement management software and customer relationship management software may seem to be like terms, but both these tools are dissimilar in their approach. 

    The customer engagement software is a data-driven tool that helps organizations to understand customer buying behavior, track purchase history, and chalk out effective strategies to excel customer journey. It aims to provide a personalized touchpoint experience to enhance customer engagement. 

    The customer relationship management software, on the other hand, is an advanced tool that helps you seamlessly collect customer data to drive more sales and boost customer support. The CRM tools had emerged much before CES tools to keep track of the target audiences. 

    Customer engagement center software focuses on enhancing the marketing campaigns through product recommendations, push notifications, etc. CRM software, on the contrary, focuses on improving sales and centrally records all the transactions in the database. 

    Customer engagement solutions help to increase ROI and customer loyalty, thereby decreasing the churn rate, and lower acquisition costs. CRM systems efficiently manage sales pipelines and amplify customer satisfaction levels. 

    Also, one of the main differences between the two software tools is that while customer engagement is an enterprise platform, CRM is a departmental solution.

  • What is the Cost of Customer Engagement Software?

    The cost of customer engagement tools varies based on the functional features, deployment model, and so on. Startups and small businesses looking for free customer engagement software, or large organizations looking for advanced customer engagement solutions can explore  GoodFirms list of best customer engagement software showcasing an extensive range of solutions such as Zoho CRM, Hootsuite, Pipedrive, monday.com, Zoho Desk, EngageBay, SoGoSurvey, and many more. 

    The list also contains reasonably-priced CES tools and, more importantly, the free and open source customer engagement software that enables you to customize your tool features with ease.