Best Customer Engagement Software

Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives the ... read more about Zendesk Support

Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. Zoho Desk is flexible, cloud-based customer service software equipped with ... read more about Zoho Desk

Qualaroo is a customer & user feedback software that uses IBM Watson-powered Artificial Intelligence to carry out Sentiment Analysis of the responses gathered through the surveys called Nudges. These unobtrusive & fully customizable questions let businesses ask their customers for their opinions delightfully & politely. The light code does not slow down pages. The presentation-ready visual reporti ... read more about Qualaroo

Whether you have a gym, a yoga studio or want to sell more online, Wellyx will take you where you need to go. See how Wellyx will transform your business. Sell more memberships, save money on employees and make increase profits. From one location to multiple locations, discover why Wellyx is the preferred business management software for fitness companies all over the world. ... read more about Wellyx

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true pers ... read more about Genesys

WorkHub Tasks can speed up request processing and issue resolutions by streamlining internal processes like service requests or IT supports. Beyond keeping track of what is happening inside your organization, you can improve your customer experience by blending support channels and resolving issues at any time. Workhub Tasks is a simple information sharing and helpdesk ticketing software with real ... read more about Workhub Tasks

Quickly and confidently connect with customers-to-be Spark sales-ready conversations Easily develop real-life connections with buyers across social media, SMS, and email, driving 65% more revenue for new reps. Stand out from the masses Capture and keep attention with immersive experiences, wow-ing prospects for 35% more leads in your pipeline. Speed up sales cycles Move deals forward 1 ... read more about Lessonly

ContactPigeon is the all-in-one marketing automation solution for eCommerce. We turn one size fits all marketing communication to perfectly timed and personalized messages for each of your customers. ... read more about ContactPigeon

Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions in one place and to get a complete view of each customer. Salesforce Service Cloud recently released a new feature called AI-Powered Case Routing. This feature uses artificial intellige ... read more about Salesforce Service Cloud

Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™. Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, o ... read more about Qualtrics

Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes. ... read more about Gainsight CS

Freshchat is a modern messaging software built for teams who want to ace customer conversations — marketing, sales, or support.Engage proactively with visitors who are dropping off or are closer to making a purchase. Allow the bot to then kick in, qualify leads, and auto-upload them into your CRM. ... read more about Freshchat

SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with buil ... read more about Zoho SalesIQ

Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and analytics. We enable our clients to explore the full potential of digital marketing by managing multiple customer touchpoints from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter, ... read more about Falcon.io

Speed matters and is the base to make users love and use a system. All we do focuses on building fast and reliable applications that deliver an out-standing and intuitive user experience. Drive user Adoption and thus data quality and the Value of CRM. Cloud and on-premise open source CRM solutions that provides intuitive user interface to manage various sales and marketing operations. ... read more about SpiceCRM

Customers expect instant service—so give it to them. With easy self-serve options, customers can help themselves, and, if they need it, get connected to an agent who has all the context they need. Never ask a customer to repeat themselves again. Funnel every customer conversation into one unified view, regardless of channel. Get an overview of every conversation waiting to be accepted by an a ... read more about Dixa

LearnUpon's LMS helps businesses to train their employees, partners, and customers. Our platform is built to deliver high-quality corporate learning experiences in a scalable way. Businesses can manage, track, and achieve their learning goals — all through a single, powerful solution. ... read more about LearnUpon

Convert your website visitors into customers. Answer visitor questions and close more deals with webchat, designed for businesses of all sizes. Respond to website visitors right from your mobile phone. Personalize messages with your branding, configure your webchat profile, and create targeted messages. Be found, be chosen and be engaged with customers and prospects with BirdEye. ... read more about Birdeye

Influitive works with forward-thinking marketers and digital businesses who want a better way to engage customers and mobilize advocates to increase referrals, references, reviews, case studies, and more. Our easy-to-use platform combines industry-leading customer advocacy tools, expert services, and training with intelligent automation, gamification, and personalization features that drive extrem ... read more about Influitive

eGain Chat enables you to offer real-time chat assistance—text, audio, video—to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. An integral part of eGain’s customer engagement software suite, eGain’s live chat software integrates seamlessly with the other social expe ... read more about eGain Chat

Every month, billions of people use Facebook to connect with their friends and favorite brands. Facebook messenger for business allows brands to have more meaningful conversations with their customers. Quiq combines the power of technology with the social experience so that Facebook users can initiate a conversation directly with your company or as a call to action on one of your Facebook ad campa ... read more about Quiq

Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service ... read more about Froged

Verloop is a team of young, highly motivated professionals who are on a mission to make conversations with businesses more personal and 24x7. We help B2C businesses automate their conversations with customers and make them highly personalised. This enables companies to run an automated 24x7 customer engagement platform at a fraction of cost when compared to running it manually. Businesses use Verl ... read more about Verloop

Quickly and easily add a video to any message with the Chrome extension and mobile app. We know that you are better in person. Yet, most business communication happens through faceless, text-only email. With BombBomb, you can rehumanize your communication by getting face to face through video within the tools you already use. BombBomb makes it easy to record, send, and track videos, allowing you t ... read more about BombBomb

AiTrillion is the first-ever SaaS-based Artificial Intelligence enabled, an all-in-one marketing platform for eCommerce sellers. AiTrillion derives its AI power for over 200M+ verified online consumer data, 180,000+ Seller Network & $14B+ USD worth transactions analyzed & counting. AiTrillion’s 11+ customer engagement features integrated with analytics built for the eCommerce industry, we at AiT ... read more about AiTrillion

CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprise to startups, and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single ... read more about CXInfinity

Deliver quality and engaging learning experiences to your target audience with Thought Industries, the world's leading B2B customer education and extended enterprise learning platform designed for for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more. More than just a learning management solution, Thought Industries enables organizations to ... read more about Thought Industries

Increase user engagement, drive retention, and boost member lifetime value. Create a stand-alone social network or integrate into your product/site. Enable your users to connect and discuss under your brand. Users can follow, ask questions, start discussions, upvote, comment and share content. Enjoy ready-to-use widgets to add social components to any part of your application. Anything that you ca ... read more about Tribe

Higher Logic Communications helps you deliver tailored, relevant messages to your members throughout their journey with your organization. Save your staff time by focusing on the strategic elements of email marketing instead of manual, repetitive tasks. Deliver superior campaigns with dedicated marketing automation resources including built-in best practices and activity tracking. Use insights to ... read more about Higher Logic

Flex gives your customer-facing teams the context, data, and channel flexibility they need to turn ordinary conversations into opportunities to drive repeat sales. Connect customers with any customer-facing employee Choose the channels that remove friction for customers and encourage dialogue Personalize interactions with detailed customer profiles that pull in first-party data from any s ... read more about Twilio

Disciple is where communities thrive. The platform helps people build independent, valuable and trusted communities in a safe space that they own and control. Disciple offers the best features of social platforms like groups, live-streaming or profiles and adds them to personal and dedicated spaces, distancing the noise, advertising and algorithms of social media. ... read more about Disciple

Airship (formerly Urban Airship) is the #1 customer engagement platform for enterprise brands. Right from the start, show your customers how valuable they are by sending hyper-relevant messages, creating more opportunities to connect with your brand more deeply, more often and on more channels. Send messages that deliver exactly what your customers need or want in the exact moment they need or wan ... read more about Airship

SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more. ... read more about SurveyMonkey

One shared inbox for all customer contact: e-mail, website chat, Facebook Messenger, Twitter, Voice and SMS. ... read more about Trengo