Customer Engagement Software

Best Customer Engagement Software 
Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement tools will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

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List of Best Customer Engagement Platforms

  • 1. Zendesk Support

    Customer Service Software & Remote Support Software
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    Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives them full... learn more about Zendesk Support

    "If you're looking for great help desk software then Zendesk is the one for you."
    Brian Donovan, CEO at TimeShatter
    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    14%

    Category Focus

    Customer Engagement Software
  • 2. Qualaroo

    Customer Feedback & Survey Software
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    Qualaroo is a customer & user feedback software that uses IBM Watson-powered Artificial Intelligence to carry out Sentiment Analysis of the responses gathered through the surveys called Nudges. These unobtrusive & fully customizable questions let businesses ask their customers for their opinions delightfully & politely. The light code does not slow down pages. The presentation-ready visual reporti... learn more about Qualaroo

    "More than just a survey tool. "
    Sugandh Sharma
    Entry Level Price
    $25 Per Month
    Free Trial
    14 Days
    33%

    Category Focus

    Customer Engagement Software
  • 3. Wellyx

    The future of fitness, today
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    Whether you have a gym, a yoga studio or want to sell more online, Wellyx will take you where you need to go. See how Wellyx will transform your business. Sell more memberships, save money on employees and make increase profits. From one location to multiple locations, discover why Wellyx is the preferred business management software for fitness companies all over the world.... learn more about Wellyx

    "I would like to say, it is best gym management software"
    Addison Peter
    Entry Level Price
    $39 Per Month
    Free Trial
    N/A
    20%

    Category Focus

    Customer Engagement Software
  • 4. Zoho Desk

    Put customer service at the heart of your company.
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    Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. ... learn more about Zoho Desk

    "Zoho provides countless business tools to businesses of all sizes in every industry you can imagine"
    Adam Ng , CEO and Founder at Trusted
    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Customer Engagement Software
  • 5. Genesys

    Simplify your customer support and help desk
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    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true pers... learn more about Genesys

    "Solid products with good support, and the clout behind them to keep developing."
    Kristopher Kauth
    Entry Level Price
    $75 Per Month
    Free Trial
    30 Days
    16%

    Category Focus

    Customer Engagement Software
  • 6. ContactPigeon

    Marketing Automation for Ecommerce.
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    ContactPigeon is the all-in-one marketing automation solution for eCommerce. We turn one size fits all marketing communication to perfectly timed and personalized messages for each of your customers. ... learn more about ContactPigeon

    "It works, a great email automation tool for eCommerce"
    Lazaros Koutsas, Growth Marketer at ONmarketing.io
    Entry Level Price
    $165.00 Per Month
    Free Trial
    14 Days
    50%

    Category Focus

    Customer Engagement Software
  • 7. Qualtrics CustomerXM

    Turn customers into fanatics
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    Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™ . ... learn more about Qualtrics CustomerXM

    "Overall, great software"
    Jeanette Høj Jensen
    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    20%

    Category Focus

    Customer Engagement Software
  • 8. Gainsight CS

    Deliver the Outcomes Your Customers Desire
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    Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.... learn more about Gainsight CS

    "Versatile tool with a good customer support"
    Tal Admon
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Engagement Software
  • 9. Falcon.io

    The Platform for Every Kind of Social Media Marketer.
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    Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and analytics. We enable our clients to explore the full potential of digital marketing by managing multiple customer touchpoints from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter,... learn more about Falcon.io

    "Really helpful for a startup"
    Ujwal Surampalli, Founder at InterviewBuddy
    Entry Level Price
    $108 Per Month
    Free Trial
    14 Days
    25%

    Category Focus

    Customer Engagement Software
  • 10. SpiceCRM

    The "Usable" CRM
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    Speed matters and is the base to make users love and use a system. All we do focuses on building fast and reliable applications that deliver an out-standing and intuitive user experience. Drive user Adoption and thus data quality and the Value of CRM. Cloud and on-premise open source CRM solutions that provides intuitive user interface to manage various sales and marketing operations. ... learn more about SpiceCRM

    "The Best Open Source CRM "
    Christian Knoll, CEO at twentyreasons business solutions GmbH
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Customer Engagement Software
  • 11. Influitive

    Customer referrals, references, and reviews—at scale
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    Influitive works with forward-thinking marketers and digital businesses who want a better way to engage customers and mobilize advocates to increase referrals, references, reviews, case studies, and more. Our easy-to-use platform combines industry-leading customer advocacy tools, expert services, and training with intelligent automation, gamification, and personalization features that drive extrem... learn more about Influitive

    "Influitive, your customer's experience is important"
    Ernesto Marengo Palomino
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Engagement Software
  • 12. BombBomb

    Build better business relationship with video messaging
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    Quickly and easily add a video to any message with the Chrome extension and mobile app. We know that you are better in person. Yet, most business communication happens through faceless, text-only email. With BombBomb, you can rehumanize your communication by getting face to face through video within the tools you already use. BombBomb makes it easy to record, send, and track videos, allowing you t... learn more about BombBomb

    "love using BombBomb"
    Bailey Hahn, SEM Strategist at Summit Digital Marketing
    Entry Level Price
    $29.99 Per Month
    Free Trial
    14 Days
    33%

    Category Focus

    Customer Engagement Software
  • 13. CXInfinity

    Fuel Sales and Delight Customers
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    CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprise to startups, and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single... learn more about CXInfinity

    "Reliable & Best Tool"
    Connie Stevens
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Customer Engagement Software
  • 14. Tribe

    Launch your custom social network
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    Increase user engagement, drive retention, and boost member lifetime value. Create a stand-alone social network or integrate into your product/site. Enable your users to connect and discuss under your brand. Users can follow, ask questions, start discussions, upvote, comment and share content. Enjoy ready-to-use widgets to add social components to any part of your application. Anything that you ca... learn more about Tribe

    "A great platform to engage plentiful users and partners and make them stay"
    Werner Jorgensen , Marketing & Sales expert at Tooleto
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Engagement Software
  • 15. Higher Logic

    Marketing automation made simple.
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    Higher Logic Communications helps you deliver tailored, relevant messages to your members throughout their journey with your organization. Save your staff time by focusing on the strategic elements of email marketing instead of manual, repetitive tasks. Deliver superior campaigns with dedicated marketing automation resources including built-in best practices and activity tracking. Use insights to ... learn more about Higher Logic

    "Helped us communicate better and use local SEO to gain customers"
    Jamie Hickey, Founder at Coffee Semantics
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Engagement Software
  • 16. Airship

    Deliver brilliant messages in the moments that truly define your brand.
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    Airship (formerly Urban Airship) is the #1 customer engagement platform for enterprise brands. Right from the start, show your customers how valuable they are by sending hyper-relevant messages, creating more opportunities to connect with your brand more deeply, more often and on more channels. Send messages that deliver exactly what your customers need or want in the exact moment they need or wan... learn more about Airship

    "Suitable for all types of businesses in generating leads from various platforms."
    Anthony Martin, CEO & Founder at Choice Mutual
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Customer Engagement Software
  • 17. SurveyMonkey

    Ask more, know more, do more.
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    SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more.... learn more about SurveyMonkey

    "Great Product With Appalling Policies"
    Chuck Flacks
    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    20%

    Category Focus

    Customer Engagement Software
  • 18. Trengo

    Streamline emails, socials, whatsapps, calls and collaborate in your team-inbox
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    One shared inbox for all customer contact: e-mail, website chat, Facebook Messenger, Twitter, Voice and SMS. ... learn more about Trengo

    " Nauseous!"
    Max Looman, Founder at Looman IT
    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    50%

    Category Focus

    Customer Engagement Software
  • 19. Pipefy

    Design and automate business workflows in minutes.
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    Improve team efficiency with Pipefy's workflow automation software. The tool makes it easy to integrate, automate, and boost your operational efficiency in departments like HR, Finance, Marketing, and CS, among others. Pipefy's intuitive platform enables you to centralize and streamline your workflows by automating manual tasks, connecting processes, and creating standards on a no-code platform. S... learn more about Pipefy

    Entry Level Price
    $18 Per Month
    Free Trial
    N/A
    25%

    Category Focus

    Customer Engagement Software
  • 20. Zoho SalesIQ

    Hassle free live chat software re-imagined for business growth
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    Zoho SalesIQ is an omni-channel prospect and customer engagement platform for websites and mobile apps. It comes along with significant features such as 1. Effecient and customizable Chatbots (Zobot) 2. Easy-to-use hat and all 3. Powering knowledge base 4. Rich mobile SDK (Mobilisten) for your mobile apps 5. Customizable chat window for your website. ... learn more about Zoho SalesIQ

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Customer Engagement Software
  • 21. LiveVox

    More power to the contact center
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    LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly a... learn more about LiveVox

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Customer Engagement Software
  • 22. MySurveyLab

    Online survey tool & questionnaire software.
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    SurveyLab is a professional online survey tool and questionnaire software that supports survey creation process, automates response collection and report generation.... learn more about MySurveyLab

    Entry Level Price
    $49 Per Month
    Free Trial
    14 Days
    20%

    Category Focus

    Customer Engagement Software
  • 23. SurveySparrow

    Create Hassle Free Surveys.
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    SurveySparrow helps you take your surveys and market research tools to the next level by turning mundane feedback surveys into engaging conversations. They offer free tools as well as paid versions with comparative rates and great discounts.... learn more about SurveySparrow

    Entry Level Price
    $19 Per Month
    Free Trial
    14 Days
    25%

    Category Focus

    Customer Engagement Software
  • 24. SoGoSurvey

    Online survey tool to gather game-changing business intelligence.
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    SoGoSurvey makes it easy to conduct online surveys, analyze survey data in an efficient way. We are different from the traditional survey industry as we provide extremely powerful ways to collect and analyze survey data. We use powerful tools to generate professional charts and export them in various formats. Our free survey tool has one of the best usability in the business. Try it free to experi... learn more about SoGoSurvey

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Customer Engagement Software
  • 25. Dixa

    Make every conversation count.
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    Dixa is the new way to deliver effortless and personal customer service. Our software eliminates chaos created by using disconnected systems and unifies the customer experience across all channels including email, chat, messaging, and phone. Dixa is a conversational customer service platform that unifies phone, email, chat, and messaging apps in one easy-to-use dashboard for agents, eliminating th... learn more about Dixa

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Engagement Software
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Frequently Asked Questions

Who Can Use Customer Engagement Software?

Customer engagement platforms are versatile and multi-faceted tools implemented and used by businesses of all types and sizes, including startups. Every business operating in different domains needs to connect with potential target customers to escalate sales. 

The various industries reaping customer engagement management software benefits include the manufacturing sector, product designing or development firms, and enterprises offering digital marketing, web designing, etc. In addition to these, the IT and software companies and those involved in the hospitality industry, banking, financial institutions, healthcare sector, etc., can use this unique software solution.

What is the Best Customer Engagement Software?

The best customer engagement software is an exceptional tool that offers a personalized experience to all customers and connects with them with much ease. It empowers customers with direct relationships and real-time communications  Also, in the current scenario, most teams are working remotely, and these premier tools provide complete support to remote teams to help customers from anywhere. Furthermore, the software can seamlessly integrate with many other wide-ranging tools. 

Some of the top customer engagement solutions listed by GoodFirms include Salesforce Service Cloud, Zoho CRM, Zendesk Support, Sprout Social, Hootsuite, Pipedrive, EngageBay, and many more.

How Do Customer Engagement Tools Improve Customer Experience?

Customer experience is the apex or focal point of the customer engagement process. Whether you are chatting through social media platforms, emails, phone calls, or doing a live interaction, the ultimate goal of using customer engagement software is to provide seamless communication to customers. 

The software provides almost an exclusive facility to customers where the organization can be actively involved in intelligent, thoughtful recommendations, an exciting and attractive discount offer, relevant marketing, etc. The customers can also contact the technical support team from their preferred channels. 

The software helps companies to earn loyal customers by creating unique customer journeys. It automates repetitive tasks of engaging both potential and existing customers consistently.

How is Customer Engagement Software Different From CRM Tools?

Customer engagement management software and customer relationship management software may seem to be like terms, but both these tools are dissimilar in their approach. 

The customer engagement software is a data-driven tool that helps organizations to understand customer buying behavior, track purchase history, and chalk out effective strategies to excel customer journey. It aims to provide a personalized touchpoint experience to enhance customer engagement. 

The customer relationship management software, on the other hand, is an advanced tool that helps you seamlessly collect customer data to drive more sales and boost customer support. The CRM tools had emerged much before CES tools to keep track of the target audiences. 

Customer engagement center software focuses on enhancing the marketing campaigns through product recommendations, push notifications, etc. CRM software, on the contrary, focuses on improving sales and centrally records all the transactions in the database. 

Customer engagement solutions help to increase ROI and customer loyalty, thereby decreasing the churn rate, and lower acquisition costs. CRM systems efficiently manage sales pipelines and amplify customer satisfaction levels. 

Also, one of the main differences between the two software tools is that while customer engagement is an enterprise platform, CRM is a departmental solution.

What is the Cost of Customer Engagement Software?

The cost of customer engagement tools varies based on the functional features, deployment model, and so on. Startups and small businesses looking for free customer engagement software, or large organizations looking for advanced customer engagement solutions can explore  GoodFirms list of best customer engagement software showcasing an extensive range of solutions such as Zoho CRM, Hootsuite, Pipedrive, monday.com, Zoho Desk, EngageBay, SoGoSurvey, and many more. 

The list also contains reasonably-priced CES tools and, more importantly, the free and open source customer engagement software that enables you to customize your tool features with ease. 

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