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Turn customers into fanatics

Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™. Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.

Qualtrics
2002
Australia
  • Computer-software
  • Marketing-advertising
2 Industries
  • English
1 Language
Industries
  • Computer-software
  • Marketing-advertising
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
Support
  • Phone
  • Weekdays
    Support Days
    • Monday
    • Tuesday
    • Wednesday
    • Thursday
    • Friday
    Support Time
    • 08:00 to 20:00 (MST)
Knowledge Base
  • Help Guides
  • Video
  • Blogs
  • Case Studies

Media

Qualtrics video
Qualtrics
Qualtrics

Qualtrics Core Features

Focus of Reputation Management Feature
  • Analytics & Insights
  • Campaign Management
  • Custom Dashboard
  • Multi-Channel
  • Review Generation
  • Review Monitoring
  • Social Monitoring
Focus of Customer Loyalty Feature
  • Activity Tracking
  • CRM
  • Membership Management
  • Reporting and Analytics
Focus of Market Research Feature
  • Benchmarking
  • Data Management
  • Multi- Channel Distribution
  • Reporting/Analysis
  • Sample Management
  • Statistical Analysis
  • Survey Management
Focus of Customer Engagement Feature
  • Churn Management
  • Communication Management
  • Feedback Management
  • Reporting/Analytics
Focus of Customer Experience Feature
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis
Focus of Review Management Feature
  • Analytics & Insights
  • Campaign Management
  • Feedback Management
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notifications
  • Social Sharing
Focus of Survey Feature
  • Analysis Tools
  • Automated Responses
  • Campaign Management
  • Custom Branding
  • Email Marketing
  • Question Library
  • Supports Multimedia
  • Survey Design

Qualtrics Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Payment Frequency
  • Quote Based
Vendor pricing page

Qualtrics Reviews

4.52 Reviews
Write a Review
Astrid Oviedo

Not just for surveys

I am a professor in a university. I used Qualtrics for my dissertation. I like its seamless integration with SPSS. But Qualtrics is not just for survey or research, I use Qualtrics to do low-stakes learning activities for my course, Nursing Research. The quiz tool on our learning management system does not match the capability of Qualtrics, in my opinion.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Jeanette Høj Jensen

Overall, great software

I have used it for a survey and I've been very happy with it overall. There were a couple of glitches, some of them fixable by customer service and some of them not. For example, when I exported graphs etc. sometimes the numbers on the x or y axis where on top of each other, which could not be corrected. Also, it is not possible to adjust the font, size etc of the text on graphs.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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