Qualtrics

Australia HQFounded 2002

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

SmallMedium

Overview

About Qualtrics

Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™. Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.

At a glance

Software information

Industries served, licensing and the support Qualtrics provides.

Industries

  • Computer-software
  • Marketing-advertising

Licensing

  • Proprietary
  • Quote Based

Support

  • Phone
  • Support daysMondayTuesdayWednesdayThursdayFridaySupport time08:00 to 20:00 (MST)

Training

  • Help Guides
  • Blogs
  • Case Studies

Knowledge Base

  • Help Guides
  • Video
  • Blogs
  • Case Studies
Languages (1)
English

Review analytics

What customers report

4.5
Based on 2 verified reviews

What users say

Review Analytics of Qualtrics

Every review is verified through Goodfirms before it's published.

4.52 Verified Reviews
Detailed Reviews of Qualtrics
Sort ByWrite a Review
Astrid OviedoVerified Review
Posted on Oct 12, 2020

“Not just for surveys”

Overall rating5.0

I am a professor in a university. I used Qualtrics for my dissertation. I like its seamless integration with SPSS. But Qualtrics is not just for survey or research, I use Qualtrics to do low-stakes learning activities for my course, Nursing Research. The quiz tool on our learning management system does not match the capability of Qualtrics, in my opinion.

Jeanette Høj JensenVerified Review
Posted on Oct 5, 2020

“Overall, great software”

Overall rating4.0
I have used it for a survey and I've been very happy with it overall. There were a couple of glitches, some of them fixable by customer service and some of them not. For example, when I exported graphs etc. sometimes the numbers on the x or y axis where on top of each other, which could not be corrected. Also, it is not possible to adjust the font, size etc of the text on graphs.

Capabilities

Qualtrics features

The full feature set, grouped by module.

Reputation Management Software

  • Analytics & Insights
  • Campaign Management
  • Custom Dashboard
  • Multi-Channel
  • Review Generation
  • Review Monitoring
  • Social Monitoring

Customer Loyalty Software

  • Activity Tracking
  • CRM
  • Membership Management
  • Reporting and Analytics

Market Research Software

  • Benchmarking
  • Data Management
  • Multi- Channel Distribution
  • Reporting/Analysis
  • Sample Management
  • Statistical Analysis
  • Survey Management

Customer Engagement Software

  • Churn Management
  • Communication Management
  • Feedback Management
  • Reporting/Analytics

Customer Experience Software

  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis

Review Management Software

  • Analytics & Insights
  • Campaign Management
  • Feedback Management
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notifications
  • Social Sharing

Survey Software

  • Analysis Tools
  • Automated Responses
  • Campaign Management
  • Custom Branding
  • Email Marketing
  • Question Library
  • Supports Multimedia
  • Survey Design

Plans

Qualtrics pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)

Media

Screenshots & video

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