Pipedrive

4.4 (29 Reviews)|Write a Review|Claimed profile
United States HQFounded 2010

Deployment

Best for

SmallMediumLarge

Overview

About Pipedrive

Pipedrive CRM solution is designed for small to large enterprises. This advanced customer relationship management software has a user-friendly interface covering all CRM capabilities like lead management, sales force automation, marketing automation, etc. Users can get a complete overview of the CRM strategies with various reports like performance reports, revenue reports, and conversion reports. Visual sales pipeline and customizable pipeline are their sales-related features.

The software follows strong security measures such as two-factor authentication, SOC-2 compliance, AES-256 encryption, permission-based access, etc. Another notable feature of Pipedrive is the e-signature facility that helps users to centralize the documentation process and securely access it from anywhere Pipedrive CRM software is compatible with all android and iOS devices. The software is cost-effective, and users can subscribe either monthly or yearly. The software offers a free trial.

At a glance

Software information

Industries served, licensing and the support Pipedrive provides.

Industries

  • Accounting
  • Logistics-supply-chain
  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Email
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
Languages (1)
English

Review analytics

What customers report

4.4
Based on 29 verified reviews
Ease of use4.7
Features & functionality4.5
Customer support4.0
Value for money4.8
Integrations4.5

What users like the most

  • Pipedrive is a powerful CRM tool known for its user-friendly, visual interface that simplifies managing sales pipelines. One of its standout features is the ability to customize pipelines, allowing businesses to tailor the software to their specific sales processes. Automation capabilities further enhance productivity, as tasks like follow-up reminders and lead assignment can be automated. Pipedrive also integrates seamlessly with popular tools like Gmail, Google Calendar, etc.,.
  • User-friendly and visually appealing interface. Highly customizable pipelines and workflows. Strong automation features for follow-ups and task management. Seamless integrations with third-party tools. Affordable pricing for small to mid-sized businesses.

What users like the least

  • While Pipedrive has many strengths, it does come with a few limitations. One of the main drawbacks is its limited advanced reporting capabilities, which may not be sufficient for larger businesses that require more in-depth analytics. Additionally, Pipedrive does not offer a free plan, which can be a disadvantage for startups or smaller businesses working with tight budgets.
  • User-friendly and visually appealing interface. Highly customizable pipelines and workflows. Strong automation features for follow-ups and task management. Seamless integrations with third-party tools. Affordable pricing for small to mid-sized businesses.

What users say

Review Analytics of Pipedrive

Every review is verified through Goodfirms before it's published.

4.329 Verified Reviews
Ease of use (6 reviews)4.6
Features & functionality (6 reviews)4.5
Customer support (6 reviews)4.0
Value for money (4 reviews)4.7
Integrations (4 reviews)4.5
Review Summary
Summarized from 29 verified reviews · Updated September 2026
Pipedrive is praised for its intuitive, visual interface and ease of use, making it particularly appealing to sales teams and small-to-mid-sized businesses. Users consistently highlight its streamlined pipeline management, automation features, and integrations as core strengths. However, reviewers note limitations in customization options and advanced reporting capabilities for larger organizations, and some mention pricing concerns relative to feature availability. The platform represents a straightforward, affordable CRM solution that prioritizes usability over complexity.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Pipedrive
Sort ByWrite a Review

What reviewers mention most

SANeForce, Digital Marketing at SANeForceVerified Review
Posted on Mar 5, 2025

“A Powerful and User-Friendly CRM for Sales Teams”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support4.0
Pipedrive is an intuitive and feature-rich CRM that streamlines sales processes efficiently.

Pipedrive has been a game-changer in managing our sales pipeline effectively. Its visual interface, automation features, and seamless integrations make it a great tool for tracking leads and closing deals. The ability to customize pipelines and automate tasks has significantly improved productivity. While the platform is excellent for small to mid-sized businesses, larger enterprises may find some limitations in advanced reporting and customization.

Pipedrive offers a highly intuitive drag-and-drop interface, making it easy to manage deals and track progress. The automation features, such as email follow-ups and activity reminders, help ensure that no lead is missed. The integration with third-party apps like Slack, Zapier, and Google Workspace enhances collaboration and workflow automation.
Marketing Executive at SAN Logistik ParkVerified Review
Posted on Nov 7, 2024

“Pipedrive Experience”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Pipedrive is a highly intuitive CRM software designed for sales teams, offering a streamlined approach to managing sales pipelines. Its visual interface allows users to easily track leads and deals, making it especially useful for small to medium-sized businesses. The platform integrates seamlessly with a wide range of tools and offers customization options, enhancing its flexibility. Automation features like workflow management and activity reminders help boost productivity. However, its advanced reporting features might feel limited for larger enterprises, and some users find the pricing slightly high for the features offered. Overall, it’s a solid CRM choice for teams focused on improving sales processes.
Thomas Hawkins, CEO at Electrician Apprentice HQVerified Review
Posted on Mar 20, 2023

“Pipedrive utilizes a machine learning sales assistant, which is highly accurate.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support3.0
Value for money5.0
Integrations5.0

We Electrician Apprentice HQ have been using Pipedrive for a few years now and probably utilize it several times per week. One of the main reasons we like it is because it utilizes a machine learning sales assistant, which is highly accurate. It also features an automated workflow, which is very helpful. It's affordable, which is a plus, but we do wish they had a free option available because we basically don't need all of the bells and whistles. The only other negative is that there is no phone support unless you pay for the most expensive plan. Other than that, we've been very satisfied with our experience.

Emma Gordon, Founder at USSalvageYardsVerified Review
Posted on Jun 17, 2022

“Pipedrive has helped us enhanced our overall business and sales performance”

Overall rating4.0
Ease of use4.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations5.0

My company USSalvageYards uses Pipedrive for Customer Relationship Management. Its features enhanced sales performance, making it a good match for the business and sales development team. It contains work reporting tools, workflow automation, and communication tracking tools, which can analyze past business performances and recommend ways to improve sales. It also arranges leads in sections and gives reminders to follow up on deals or projects. However, the software requires video input by the user rather than writing notes.

Lyle Florez, Founder at EasyPeopleSearchVerified Review
Posted on Jun 17, 2022

“It's simple to use and offers a fantastic graphical user interface”

Overall rating4.0
Ease of use4.0
Features & functionality4.0
Customer support4.0
Value for money4.0
Integrations4.0

We EasyPeopleSearch use Pipedrive. The quote management feature is the most excellent aspect, reminding you of great quotations and previously accepted deals. They offer some excellent tutorials to assist with any issues that may arise, and I am quite pleased with their customer service. They usually respond within a few hours, if not less. Customer service is fantastic and quick to respond. I admire how far Pipedrive has progressed since its inception. Pipedrive is a usable CRM platform that is a viable/less expensive alternative to SalesForce and its competitors. The most challenging part of the procedure for me was the implementation. We rapidly discovered that their programming was weaker than SalesForce's, so we decided to take a chance and spend a little more on them. Unfortunately, we could not simultaneously use Pipedrive as a CMS, even though competing CRMs offered CMS solutions and SEO tools.

Alex Haley, Co-founder at YardsNearMeVerified Review
Posted on Jun 17, 2022

“Pipedrive is extremely easy to use, user-friendly and saves lot of our time”

Overall rating4.0
Ease of use5.0
Features & functionality4.0
Customer support4.0
Value for money5.0
Integrations4.0

We YardsNearMe have been using the Pipedrive software for more than one year. Based on my experience, We use Pipedrive weekly for various tasks in our company. We can easily monitor the marketing reports and sales activities from Pipedrive. As it streamlines every action, we can make the changes for an ongoing project based on the information and insights.

Ahmad IssaVerified Review
Posted on Aug 17, 2020

“Simple and Full of features”

Overall rating5.0
I have been using Pipedrive for 6 months now, it's easy to use, and have all the features we want
Nikolaj Nielsen, Direktør at avXpertenVerified Review
Posted on Mar 6, 2020

“Great tools for most businesses”

Overall rating4.0

In my company -  avXperten, we have primarily used the Pipedrive CRM system until recently where we have developed our own software for CRM. Pipedrive was a great CRM system, however, due to internal preferences of layout, and communication between our other platforms and the CRM system, we had to create our own to get the best results.For any company that doesn’t need this however, I would definitely recommend Pipedrive, since it offers great tools for most businesses.Pipedrive is very easy to navigate due to its user-friendliness. You can customize many things to make the layout more your style, however, there are certain limitations. Pipedrive can also establish some nice visuals for certain goals that can be distributed to clients or employees for an easier overview.

Martha Frasolyak, Chief Business Development Officer at UkrInSofTVerified Review
Posted on Jan 21, 2020

“Overall good”

Overall rating4.0

Pros: Simple in using

Cons: Price for a few members

MaharishiVerified Review
Posted on Jan 8, 2020

“Good tracking, Not so intelligent and Average”

Overall rating3.0

Capabilities

Pipedrive features

The full feature set, grouped by module.

CRM Software

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation

Lead Management Software

  • Campaign Management
  • Contact Management
  • Email Integration
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Reporting & Analytics
  • Sales Tracking
  • Source Tracking

Lead Generation Software

  • Contact Database
  • Data Import/Export
  • Landing Page Builder
  • Lead Capture
  • Lead Database Integration
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Lead Verification/Validation
  • Pipeline Management
  • Prospecting Tools
  • Reporting & Analytics

Real Estate CRM Software

  • Client Manager
  • Lead Generator
  • Campaign Management
  • Contact Management
  • Interaction Tracking
  • Reports & Analytics

Healthcare CRM Software

  • Alerts/Notifications
  • Appointments
  • Campaign Management
  • Medical History
  • Patient Communications
  • Patient Management
  • Reports

Marketing Automation Software

  • Campaign Management
  • Email Marketing
  • Landing Pages
  • Lead Management
  • Sales Intelligence
  • Search Marketing
  • Segmentation and Targeting
  • Social Marketing

Plans

Pipedrive pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
14 Days
Standard$12 / month

Works with

Integrations

Pipedrive connects with the tools your team already uses.

Media

Screenshots & video