Customer Service Reimagined

Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.

2015
United States
5 Industries
1 Language
Industries
  • Banking
  • Consumer-services
  • Financial-services
  • Nonprofit-organization-management
  • Retail
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • Windows
Support
  • Chat
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Case Studies

Kustomer Core Features

Focus of Customer Service Feature
  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Live Chat
  • Self-Service Portal
  • Social Media Integration
Focus of Customer Engagement Feature
  • Churn Management
  • Communication Management
  • Live Chat
  • Reporting/Analytics
Focus of Customer Experience Feature
  • Action Management
  • Customer Segmentation
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Text Analysis
Focus of Help Desk Feature
  • Alerts
  • Customer Review
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Ticketing Management

Kustomer Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • No
Payment Frequency
  • Monthly Payment
Plans & Packages
Standard
$89 Per Month

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