Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.

Core Features
Customer Service Features
  • Alerts/Notifications
  • Appointment Management
  • Live Chat
  • Response Template
  • Self-Service Portal
Customer Engagement Features
  • Churn Management
  • Communication Management
  • Live Chat
  • Reporting/Analytics
Customer Experience Features
  • Action Management
  • Customer Segmentation
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Text Analysis
Pricing Type
Flat Rate
Free Version
Payment Frequency
Monthly Payment
Plans & Packages
$99.00 Per Month
Customer Reviews
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Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • Windows
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Blogs
  • Case Studies
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