Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.

Core Features
Help Desk Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
Call Center Features
  • Call Logging
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Operations Management
  • Voicemail
Auto Dialer Features
  • Call Center Management
  • Call Recording
  • Call Scripting
  • Campaign Control
  • Contact List
  • Lead Management
  • Predictive Dialer
  • Preview Dialer
  • Real Time Reports
  • Scheduled Callbacks
Customer Engagement Features
  • Communication Management
  • Feedback Management
  • Gamification
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support
Customer Experience Features
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Reporting & Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis
Live Chat Features
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Pricing Type
Flat Rate
Free Version
Payment Frequency
Quote Based
Vendor pricing page
30 Days Trial
Plans & Packages
$75 Per Month
Customer Reviews
4.5 (2 Reviews)

Great Call Center phone systems

posted on 26/2/21

I have enjoyed the Genesys Call Center phone systems for years. Their support has been excellent. I have to say that I see the quality of their support degrading recently however. As they put all their energy into Cloud, premise support is waning. No one wins in that scenario.

Genesys Cloud - all the technology and know-how under one roof!

Robert Wakefield-Carl
posted on 12/1/21
With Genesys Cloud, there is not the need to hunt and shop for bolt-ons to fit your needs. Being fully cloud-based, our users can be anywhere, especially from home presently and access all the features as if they were sitting in the office. Our cloud integrations allows our agents full features at home and IT-support is none existent. With all channels in a single interface and features like Agent Assist, our people get up to speed faster and have the tools at their fingertips without leaving their single pane of glass. Even advanced technologies like speech analytics, learning management, and and workforce engagement are just part of the package and not a 3rd-party add-on. With Genesys Cloud, we have one back to pat and one source for routing of any interaction.
Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training
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