Best Customer Engagement Software

Flex gives your customer-facing teams the context, data, and channel flexibility they need to turn ordinary conversations into opportunities to drive repeat sales. Connect customers with any customer-facing employee Choose the channels that remove friction for customers and encourage dialogue Personalize interactions with detailed customer profiles that pull in first-party data from any s ... read more about Twilio

Disciple is where communities thrive. The platform helps people build independent, valuable and trusted communities in a safe space that they own and control. Disciple offers the best features of social platforms like groups, live-streaming or profiles and adds them to personal and dedicated spaces, distancing the noise, advertising and algorithms of social media. ... read more about Disciple

Airship (formerly Urban Airship) is the #1 customer engagement platform for enterprise brands. Right from the start, show your customers how valuable they are by sending hyper-relevant messages, creating more opportunities to connect with your brand more deeply, more often and on more channels. Send messages that deliver exactly what your customers need or want in the exact moment they need or wan ... read more about Airship

SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more. ... read more about SurveyMonkey

One shared inbox for all customer contact: e-mail, website chat, Facebook Messenger, Twitter, Voice and SMS. ... read more about Trengo

Improve team efficiency with Pipefy's workflow automation software. The tool makes it easy to integrate, automate, and boost your operational efficiency in departments like HR, Finance, Marketing, and CS, among others. Pipefy's intuitive platform enables you to centralize and streamline your workflows by automating manual tasks, connecting processes, and creating standards on a no-code platform. S ... read more about Pipefy

LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly a ... read more about LiveVox

SurveyLab is a professional online survey tool and questionnaire software that supports survey creation process, automates response collection and report generation. ... read more about MySurveyLab

SurveySparrow helps you take your surveys and market research tools to the next level by turning mundane feedback surveys into engaging conversations. They offer free tools as well as paid versions with comparative rates and great discounts. ... read more about SurveySparrow

KEA personalizes user experience with the help of AI conversation engine and machine learning. It is responsive, intelligent and track-able. KEA allows an employee to convert any document into ‘trackable’ training content. It uses AI and automation to create a smooth onboarding experience for your customers. KEA platform empowers sales and customer support teams and improves their online train ... read more about KEA

SoGoSurvey makes it easy to conduct online surveys, analyze survey data in an efficient way. We are different from the traditional survey industry as we provide extremely powerful ways to collect and analyze survey data. We use powerful tools to generate professional charts and export them in various formats. Our free survey tool has one of the best usability in the business. Try it free to experi ... read more about SoGoSurvey

IXACT Contact® is an easy-to-use web-based real estate CRM and marketing solution. IXACT Contact includes robust real estate contact management, powerful email marketing, and mobile friendly agent websites. IXACT Contact helps real estate agents generate leads that convert into clients, keep in touch with past clients, hot prospects, and important referral sources, and stay organized and in con ... read more about IXACT Contact

Vivantio is for all service teams looking to scale beyond simple ticketing, our highly configurable solutions deliver enterprise service management, without breaking the bank. Great service reaches well beyond your organization’s help desk: it permeates every department of entire organizations and can mean the difference between reaching and exceeding goals and coming up short. With the Vivantio ... read more about Vivantio

Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks an ... read more about Kustomer

3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the pure or hybrid cloud solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. ... read more about 3C Logic

WebEngage is a full-stack Marketing Automation and Customer Data Platform for consumer businesses. We help you retain better and make more money from your existing users. ... read more about WebEngage

Emarsys is the largest independent marketing platform company in the world. Our software enables truly personalized, one-to-one interactions between marketers and customers across all channels — building loyalty, enriching the customer journey, and increasing revenue. Our AI-enabled marketing platform offers an intuitive, easy-to-use solution for marketers, enabling companies to scale marketing ... read more about Emarsys

Maropost is a fully unified customer engagement platform, designed to provide a single solution for all areas of business—across marketing, commerce, service, clienteling, referral, and more. Connecting brands with their customers, Maropost unifies customer data to create unified customer experiences. We’re changing the way organizations operate through technology—breaking down divides betwe ... read more about Maropost

ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 150+ review sites to surface customer insights that enable brands to listen, comprehend and make data-driven decisions about what their customers truly need or want. ... read more about ReviewTrackers

The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback and referral management to provide an actionable mapping across the user journey. SmartKarrot is actively helping businesses across industries (patient engagement, employee engagement, con ... read more about SmartKarrot

Mongrov is a platform that has engagement at the core and uses Artificial Intelligence to personalize the user experience. Seamless engagement includes collaboration, work, voice, video & geo-location to connect the user with back office systems. It creates a cohesive & close-knit feeling to help your team connect and work together to make sure everyone’s on the same page when it comes to tasks, ... read more about Mongrov

Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by advanced machine learning technology, Acobot learns from your website and engages with users autonomously. No coding needed, Acobot is supported by leading e-commerce builders such as Shopify, WooCommerce, ... read more about Acobot

Since 2010, Annex Cloud has provided hundreds of leading brands and retailers, including Hewlett-Packard, Bed Bath & Beyond, G.H. Bass, Olympus and VF Corp., with the ability to engage tens of millions of their customers one-to-one at scale.Annex Cloud’s customer marketing platform provides fully integrated Customer Loyalty, Referral Marketing, and User Generated Content solutions that work toge ... read more about Annex Cloud

We are Loyalty Prime, since 2014, our team of experts has been driving the growth of our award-winning loyalty platform, Prime Cloud, serving clients worldwide, to run the leading Loyalty Programs in their industries. To be innovative is hardwired in our DNA. Our team of currently 80 employees is located in three offices: Munich (head office), London and New Delhi (delivery centre). Together with ... read more about Loyalty Prime

Preferred Patron Loyalty, LLC. is a leading provider of Customer Loyalty Programs and Gift Card Program software throughout the United States, Canada and abroad. We offer cutting-edge systems and marketing services world-wide. Our Preferred Patron™ platform has been helping businesses, small, medium and large, succeed across many diverse industries, including automotive, retail, restaurant, g ... read more about Preferred Patron

eGain Solve is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. With it, you can sell smarter, serve better, and know more. ... read more about eGain Solve

Grow your sales through word-of-mouth marketing! Reward your customers for referrals and watch the sales and shares roll in. ReferralCandy connects instantly with popular e-commerce platforms (Shopify, WooCommerce, BigCommerce, Magento) or choose custom API and advanced integrations. ReferralCandy also integrates with other marketing tools such as AdRoll, Mailchimp, Google Analytics, ReCharge, Fom ... read more about ReferralCandy

Who likes to take a survey? No one. 👎🏻 Feedier is a new innovative platform to collect valuable Feedback. 🚀 Stay leader, turn feedback into growth leverage by making data-driven decisions to improve your services and products. 🔥 - Innovative forms: Deploy innovative forms in minutes with a unique model: S.I.R.A. Measure Satisfaction, collect valuable Insights, Reward to create loy ... read more about Feedier

At Mixpanel, our mission is to increase the rate of innovation. Through our powerful web analytics platform, companies can analyze how and why their users engage, convert, and retain across their website and other devices. Then use that data to improve the user experience. Over 26,000 companies - including 30% of The Fortune 100 - trust Mixpanel to grow their business. Mixpanel is headquartered in ... read more about Mixpanel