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Best Customer Engagement Software

Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement platforms will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

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Rankings updated: Dec 31, 2025
239 Software

List of the Best Customer Engagement Software with Reviews

  • Apptentive

    Apptentive is a software company based in the United States that was founded in 2011 and offers a software product called Apptentive. Apptentive offers training via documentation, live online, and in person ... read more about Apptentive

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Aspect Via

    Aspect Via is a customer engagement platform that enables organizations to provide exceptional customer service and support. It is a cloud-based call service solutions that includes a wide range of capabilities, including ... read more about Aspect Via

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • AwareX

    Engage with your customers over any digital channel. You win by cutting costs, increasing revenues and boosting customer satisfaction. Our company believes that contextual awareness is critical to providing the best consumer ... read more about AwareX

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Benbria Loop

    Benbria is a leader in customer experience management and engagement solutions, helping the world's most customer-centric brands deliver a superior experience that goes above and beyond their competitors. Using a variety of ... read more about Benbria Loop

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Beupify

    Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. ... read more about Beupify

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Android
    • Windows
    • Mac
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • bmetric

    Bmetric is a software company based in Denmark and offers a software product called Bmetric. Pricing starts at $0.01. Bmetric offers training via documentation, and live online. Bmetric is customer engagement software, ... read more about bmetric

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Bold360

    When advanced AI chatbots join forces with live agents, productivity hits warp speed. Put smarter chatbots and virtual agents to work for you. It’s hard to decipher the reality from the hype ... read more about Bold360

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Breezio

    Breezio keeps your member base engaged through a useful, interactive, easy-to-use approach to an online community with innovative features involving real-time engagement, chat, and article management. Community is important to us because ... read more about Breezio

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Bunchball Nitro

    Tap into the power of gamification to engage your audience - employees, sales teams, channel partners and customers - with BI WORLDWIDE's Bunchball Nitro, the leading enterprise gamification platform. Bunchball Nitro is ... read more about Bunchball Nitro

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Content Creation
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Self Services

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Buzzeasy

    Geomants Buzzeasy Customer Interaction platform provides an exciting alternative to outbound dialling - Buzzeasy sends out personalised, compelling SMS messages, with a simple call to action reply to this message and well ... read more about Buzzeasy

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • CallVU

    Transform the call. Accomplish more on every customer call. Empower contact center agents to interact digitally with customers on high value calls and offer digital self-service for faster resolution of common needs. ... read more about CallVU

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Live Chat
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Capacity

    Capacity is an industry leader in support automation for both customers and employees. Capacity's AI-powered helpdesk answers more than 84% of all inquiries without human involvement. If Capacity doesn't know an answer, ... read more about Capacity

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Industries
    • Banking
    • Financial-services
    • Human-resources
    • Insurance
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Chaordix

    The Chaordix Community Platform hosts communities for the world's top brands, connecting them with their customers, members, users or employees. Our Community Platform is a white label SaaS solution that connects your ... read more about Chaordix

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • ChatGen

    Create hybrid chatbots to communicate effectively with your prospects, customers and internal employees with effective dialogues to reduce TAT & improve productivity. Increase your sales & provide amazing customer service by assisting ... read more about ChatGen

    Entry Level Price
    $79 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Infographics

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $79 Per Month
    Visit website

  • Commenze

    Turn your audience into a community. Customizable comment sections that will build a community based around your product. Breathe life into your product and engage your audience. Create custom comment sections that ... read more about Commenze

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Community

    Community has seen more than 3 billion texts exchanged between its Leaders and their Members, with clickthrough rates of 59% and open rates of 95%. Texting with your audience converts into action, ... read more about Community

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    34% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Live Chat
    • Reporting/Analytics

    Key Details
    Industries
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • COMO

    We at Como provide you with the digital marketing tools to make that happen. Our history of success with empowering restaurant and retail businesses puts us in a unique position to understand ... read more about COMO

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Conpass

    Conpass is a solution for small and medium sized software companies to automate their customers' experience. This is done through guided tutorials, NPS measurement (the after-sales satisfaction index), and also through real-time ... read more about Conpass

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • CrossEngage

    We fix marketing complexity to create meaningful customer engagement. So customers come to stay. CrossEngage integrates all data available (product data, user data, order data, and behavioral data) into 360-degree customer profiles, ... read more about CrossEngage

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Reporting/Analytics
    • Self Services

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Customerly

    Your simple solution to creating genuine and lasting relationships with your customers. Use the easiest live chat software for you and your customers. Give them a way to contact you easily instead ... read more about Customerly

    Entry Level Price
    $9 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    34% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Gamification
    • Live Chat
    • Reporting/Analytics
    • Video Support

    Key Details
    Industries
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Infographics

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $9 Per Month
    Visit website

  • DailyStory

    DailyStory is a marketing automation platform that helps turn your marketing team into superheroes (cape not included). We super-charge your marketing and give you the power to easily automate all your digital ... read more about DailyStory

    Entry Level Price
    $79 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    25% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $79 Per Month
    Visit website

  • Daxko Engage

    Built specifically for YMCAs, JCCs, community centers, and other member-based health and wellness organizations, Daxko Engage combines relationship management software and marketing automation for a systematic approach to increasing member engagement and ... read more about Daxko Engage

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Emojics

    Increase the number of your subscribers capturing when they like your service. With our reaction buttons you can interact with your users based on their feelings. When your users click on Smile, ... read more about Emojics

    Entry Level Price
    $14 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Community Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $14 Per Month
    Visit website

  • Vizury

    Vizury’s Omnichannel Engagement Platform helps brands drive customer-centric engagement to bring customers back to their websites, mobile apps or physical retail stores. Whether you’re an ecommerce store, a retail giant, a tech ... read more about Vizury

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Feedify

    Feedify is a software business formed in 2017 in the United States that publishes a software suite called Feedify. Feedify includes training via documentation, webinars, and live online. The Feedify product is ... read more about Feedify

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Self Services

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • Feefo

    Real people. Real reviews. Real insight. Take the guesswork out of growing your business and building the best customer experience. Feefo gives you the tools and insight to build relationships, improve your ... read more about Feefo

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Flat Rate
    25% in Customer Engagement Software

    Features
    • Communication Management
    • Content Creation
    • Feedback Management
    • Video Support

    Key Details
    Industries
    • Marketing-advertising
    • Public-relations
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blog
    • Case Studies

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • GBP (£)
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • FOMO

    Fomo adds social proof to your website. We built this product because we believe companies are doing marketing all wrong: too many aggressive popups, not enough personal connection. Fomo empowers websites to ... read more about FOMO

    Entry Level Price
    $19 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Content Creation
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $19 Per Month
    Visit website

  • Gleantap

    Engage customers and boost loyalty with Gleantap, a powerful multi-channel customer engagement platform. With Gleantap, businesses can harness the power of SMS marketing and mobile push notifications to retain customers, automate marketing, ... read more about Gleantap

    Entry Level Price
    $99 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    25% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars
    • Infographics

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $99 Per Month
    Visit website

  • GoSite

    The easiest way to connect your business with more customers. A complete software suite that makes it easy for customers to find, engage, book and pay for your services online. Connect with ... read more about GoSite

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    15% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Industries
    • Automotive
    • Facilities-services
    • Logistics-supply-chain
    • Marketing-advertising
    • Retail
    • Transportation-trucking-railroad
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages
    Pricing Type
    • Free
    Vendor pricing page
    Visit website

  • GreyFOX

    Accelerate Your Revenue with Smart Customer Engagement. Drive sales up with offer bundles that customers want and discounts they co-create. Achieve Your Goals with GreyFox. Grow Your Business with Hyper-Personalized Offers. Gain ... read more about GreyFOX

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • InsuredMine

    Help insurance agents maximize customer life time value - to sell more policies and retain more customers using digital insurance wallet, chatbot, and an agent portal. Features Include: 1. MOBILE APP - ... read more about InsuredMine

    Entry Level Price
    $44 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    20% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $44 Per Month
    Visit website

  • Inventia

    Inventia is a complete web-based video selling, identity verification and e-signing solution with an automatic sales funnel system that allows to boost contact center sales performance enabling brands to provide a secure, ... read more about Inventia

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Jebbit

    Experiences consumers love. The data you need. Create beautiful engagements that launch anywhere. No code required. Our experiences are designed to convert traffic on any device, driving more purchases while capturing declared ... read more about Jebbit

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • ServiceDock

    ServiceDock is a messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers. We do that by helping you: - capture real-time feedback via the messaging apps consumers ... read more about ServiceDock

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Liberty Converse

    Liberty Converse is an omnichannel contact centre and customer engagement management solution that allows you to deliver outstanding customer experience (CX) across every customer engagement. Unleash your CX potential. The Liberty Platform ... read more about Liberty Converse

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

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Frequently Asked Questions

Who Can Use Customer Engagement Software?

Customer engagement platforms are versatile and multi-faceted tools implemented and used by businesses of all types and sizes, including startups. Every business operating in different domains needs to connect with potential target customers to escalate sales. 

The various industries reaping customer engagement management software benefits include the manufacturing sector, product designing or development firms, and enterprises offering digital marketing, web designing, etc. In addition to these, the IT and software companies and those involved in the hospitality industry, banking, financial institutions, healthcare sector, etc., can use this unique software solution.

What is the Best Customer Engagement Software?

The best customer engagement software is an exceptional tool that offers a personalized experience to all customers and connects with them with much ease. It empowers customers with direct relationships and real-time communications  Also, in the current scenario, most teams are working remotely, and these premier tools provide complete support to remote teams to help customers from anywhere. Furthermore, the software can seamlessly integrate with many other wide-ranging tools. 

Some of the top customer engagement solutions listed by Goodfirms include Salesforce Service Cloud, Zoho CRM, Zendesk Support, Sprout Social, Hootsuite, Pipedrive, EngageBay, and many more.

How Do Customer Engagement Tools Improve Customer Experience?

Customer experience is the apex or focal point of the customer engagement process. Whether you are chatting through social media platforms, emails, phone calls, or doing a live interaction, the ultimate goal of using customer engagement software is to provide seamless communication to customers. 

The software provides almost an exclusive facility to customers where the organization can be actively involved in intelligent, thoughtful recommendations, an exciting and attractive discount offer, relevant marketing, etc. The customers can also contact the technical support team from their preferred channels. 

The software helps companies to earn loyal customers by creating unique customer journeys. It automates repetitive tasks of engaging both potential and existing customers consistently.

How is Customer Engagement Software Different From CRM Tools?

Customer engagement management software and customer relationship management software may seem to be like terms, but both these tools are dissimilar in their approach. 

The customer engagement software is a data-driven tool that helps organizations to understand customer buying behavior, track purchase history, and chalk out effective strategies to excel customer journey. It aims to provide a personalized touchpoint experience to enhance customer engagement. 

The customer relationship management software, on the other hand, is an advanced tool that helps you seamlessly collect customer data to drive more sales and boost customer support. The CRM tools had emerged much before CES tools to keep track of the target audiences. 

Customer engagement center software focuses on enhancing marketing campaigns through product recommendations, push notifications, etc. CRM software, on the contrary, focuses on improving sales and centrally records all the transactions in the database. 

Customer engagement solutions help to increase ROI and customer loyalty, thereby decreasing the churn rate, and lowering acquisition costs. CRM systems efficiently manage sales pipelines and amplify customer satisfaction levels. 

Also, one of the main differences between the two software tools is that while customer engagement is an enterprise platform, CRM is a departmental solution.

What is the Cost of Customer Engagement Software?

The cost of customer engagement tools varies based on the functional features, deployment model, and so on. Startups and small businesses looking for free customer engagement software, or large organizations looking for advanced customer engagement solutions can explore  Goodfirms list of best customer engagement software showcasing an extensive range of solutions such as Zoho CRM, Hootsuite, Pipedrive, monday.com, Zoho Desk, EngageBay, SoGoSurvey, and many more. 

The list also contains reasonably-priced CES tools and, more importantly, the free and open-source customer engagement software that enables you to customize your tool features with ease.

Related Categories

CRM Software
Social Media Management Software
Customer Loyalty Software
Blog Software
Audience Response Software
Customer Success Software

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