Best Customer Engagement Software

Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement platforms will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

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List of the Best Customer Engagement Software with Reviews

  • FreshLime

    Instantly interact with customers when they are ready to buy
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    FreshLime is building next-generation customer engagement platform for locally focused businesses. We are empowering businesses to engage customers, grow sales and build a long-term loyal customer relationships at scale. The FreshLime multi-channel platform gathers data from marketing, point of sale, and customer data, enabling merchants to develop and implement targeted marketing campaigns to inc ... read more about FreshLime

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    100% in Customer Engagement Software
  • Viber

    Authentic conversations, the way you like them.
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    Deepen your relationships with Viber’s wide range of communication features. Communicate genuinely, playfully, and expressively with endless stickers and GIFs. Express yourself perfectly with your own stickers or GIFs. Be part of public groups with people who share your same passions—from brands to influencers. ... read more about Viber

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Open Social

    Your Community Engagement Platform.
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    Open Social connects us to other people, whether they live down the road or on the other side of the world. Sharing creates new communities and strengthens existing ones. It is what turns individuals into an active group. Creating a digital space will allow your organization to drive real-world change. Empower your members to communicate and collaborate with our purpose-built platform and extensio ... read more about Open Social

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Viafoura

    Build a civil community and drive up subscription and ad revenue.
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    Viafoura offers an end-to-end solution that makes your content a subscription magnet. It helps you uncover loyal subscribers faster and convert more of your traffic. Real-time commenting, community chat and live blogging tools with robust social features, audience insights and AI auto moderation. ... read more about Viafoura

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Khoros

    Online brand communities for big businesses.
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    Khoros Communities gives you a branded, interactive platform to transform search, evaluation, purchase, and support interactions into connected learning experiences. Power your community and increase your team’s efficiency. Use our Slack integration to never miss a chance to connect with your community. Real-time analytics, advanced moderation tools, and robust content management foster more pro ... read more about Khoros

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • Engagement Hub

    INTEGRATED SOLUTION TO CAPTURE ALL FEEDBACK.
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    Engagement Hub is the all-in-one digital community engagement and stakeholder management solution to drive participation and collaboration. Engagement Hub is the only global online solution that enables capturing of offline and online activity - reducing your administration burden ... read more about Engagement Hub

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Insights.US

    Win the trust of your community and get their wisdom.
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    Insights.US helps organisations become customer centric, through advisory boards & civic engagement. Reach out to your community and ask open-ended questions. We will help you ask the right question the right people, and reach a wide audience on any channel. Collate all knowledge into central themes and get a short list of qualitative insights. Sending feedback to each participant on their persona ... read more about Insights.US

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    25% in Customer Engagement Software
  • inSided

    Build a branded Online Community.
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    The best online community software to build the community; inSided is a community platform enables conversation across all channels and it will be helpful to the customers to get valuable advice anytime, anywhere. The user can also increase traffic with user-generated content through the software. The user can catch everything to build engaging community platform through inSided. With the help of ... read more about inSided

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • Forumbee

    Community forums & knowledge base.
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    Engage your customers and scale product support with an online user community for your product or website. Collect feedback, provide support and increase satisfaction and loyalty with Forumbee; it’s community forum software where the user can easily engage with their branded social community. The community software provides discussion forums, feedback forums, Q&A forums, and article forums for b ... read more about Forumbee

    Entry Level Price
    $250 Per Month
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Whatfix

    Drive Digital Adoption.
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    Whatfix smoothens the transition of employees to newer web platforms with its interactive guidance system. Create personalised onboarding and training programs to ensure successful change management and software migration ... read more about Whatfix

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • LaunchNotes

    Super powers for product marketers.
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    LaunchNotes gives you a dedicated place to announce product changes and the tools to notify users that care about them. Bring your release notes, changelog, and what's new blog under one roof, and allow users to subscribe to receive updates on the things they care about. ... read more about LaunchNotes

    Entry Level Price
    $29 Per Month
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Pendo Platform

    Pendo helps product teams deliver the value users want, even as their needs evolve.
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    Pendo helps product teams deliver the value users want, even as their needs evolve. Communicate with your customers where they live. Combine product engagement, surveys, and feedback to maximize customer retention. Optimize trial conversions and user onboarding in-product. ... read more about Pendo Platform

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • Fibotalk

    Product Analytics. Simplified.
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    Fibotalk has taken implementation stress out of product analytics. With minimal integration, get good quality user behavior data and multiple visualizations with advanced query system. We provide deep insights into the user experience. All user events are captured automatically. To better analyze important parameters, label complex system values, and combine multiple event values in one class. Per ... read more about Fibotalk

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • ChurnZero

    Customer First Customer Focused.
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    ChurnZero is Customer Success software for growing SaaS and subscription businesses. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and per ... read more about ChurnZero

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • TOTANGO

    Run any customer journey, easily and at scale.
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    Totango is a Customer Success Platform that drives action and focuses for teams and predictable results for management. Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to r ... read more about TOTANGO

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    33% in Customer Engagement Software
  • Client Success

    Everything you need to Onboard, Adopt, Renew, and Grow your customers.
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    All conversations in one place. Foster relationships with the right people and the right frequency. Plus, no more BCC or cut-n-paste with our Gmail and Office 365 integration. Deliver a consistent customer experience by defining, managing, and measuring your methodology for driving success. Get more predictability into your revenue by managing everything in one place (subscriptions, renewals, expa ... read more about Client Success

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Kilterly

    Survey's to gather in depth data.
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    Kilterly is a startup SaaS company that provides customer success software to companies of all shapes and sizes. Our mission is to provide insights that empower companies to upsell while building and maintaining a healthy customer success strategy. Aside from best in class customer service, your Kilterly subscription includes Unlimited onboarding & retention campaigns, Unlimited surveys including ... read more about Kilterly

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • WalkMe

    Helps organizations onboard, retain and grow their customers.
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    WalkMe's product super-imposes an interactive and flexible layer containing step-by-step balloon hints, which are attached to different User Interface (UI) elements, that appear in a sequential manner according to the users' actions. WalkMe's Walk-Thru’s are automatically overlaid on the UI itself, adapting themselves to changing layouts and element positions, and do not require any agent, playe ... read more about WalkMe

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • Planubo

    The all-in-one solution for instructing businesses and private instructors.
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    Planubo is an all-in-one software for any type of instructing business. From private coaching to teaching pros to large studios – the possibilities are endless! It's an all-in-one solution for any type of instructing business. From private coaching to teaching pros to large studios. It helps with scheduling, invoicing, payments, student feedback, website integration, and business insights. Each ... read more about Planubo

    Entry Level Price
    $17 Per Month
    Free Trial
    14 Days
    Category Focus
    33% in Customer Engagement Software
  • UNION POS

    Step into the 21st century with the only POS built for high-volume hospitality.
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    UNION POS is a fast, intuitive and customizable iPad-based POS built for high-touch, high-volume venues. Designed with "fewest taps" in mind and featuring a real-time view of customer order history and habits, UNION helps venues stay focused on the customer instead of the screen. Venues receive 24/7 customer support, and monthly software updates that include new features and the guarantee of ever- ... read more about UNION POS

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Kingdon

    Kingdon is a complete, 360° automated marketing system.
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    Kingdon is a complete, 360° automated marketing system. We help small businesses grow by amplifying great customer service and making people want to tell their friends, family, and colleagues about you – all through their mobile. 360 WiFi is an automated marketing software that helps offline businesses to grow business, increase average ticket size, bring new customers and build a relationship ... read more about Kingdon

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Crowdvocate

    Ensure users are on the path to advocacy and loyalty.
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    Understand the post-sale journey of your customers on multiple touchpoints throughout their lifecycle. Leverage those insights for personalized triggered campaigns. Crowdvocate is a B2B customer marketing & advocacy automation platform that uses AI to enable marketers to streamline engagement, generate customer references, gain insights, capture VoC, and scale advocacy. Our platform enables custom ... read more about Crowdvocate

    Entry Level Price
    $1628 Per Month
    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • Hashtag Loyalty

    Grow your business - one loyal customer at a time!
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    Hashtag Loyalty helps you build customer loyalty, improve customer retention and increase your revenue. Hashtag Loyalty enables businesses to grow by building customer loyalty, improving retention and increasing revenue. How? Capture - Understand - Engage. Capture first-party customer data via experience enhancing touchpoints such as a Loyalty Program, Feedback or Reservation System. Understand co ... read more about Hashtag Loyalty

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • inCust

    Customer Interactions and Lifecycle Management Platform
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    inCust Coupons and Certificates gives you the powerful instruments for both in-business activities and cross-business marketing. With this solution, you can provide incentives to your customers and prospects in a handy, accountable way. Use certificates to reward people with free benefits. Use coupons to provide discounts that depend on various conditions. Implement gift certificates or lotteries ... read more about inCust

    Entry Level Price
    $15 Per Month
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Kangaroo

    Engage, Reward and Retain Your Customers with Kangaroo
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    Maximize your sales and grow your business with your very own customer loyalty program! Branded to your business, Kangaroo gives you the power to reward, communicate and engage customers on multiple channels to boost business. It's never been so easy! Attract, retain and boost sales by offering rewards, perks and experiences that will get customers to spend more, more often at your store. *Integra ... read more about Kangaroo

    Entry Level Price
    $149 Per Month
    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • Messangi

    Keeping current customers costs much less and is easier than acquiring new ones.
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    Nearly 80% of your revenue comes from 20% of your clients. If this holds true, we can provide the right solution to build brand loyalty. Successful Loyalty Programs today are turning occasional consumers into loyal ones, thanks to a Digital Loyalty Mobile Solution. The customer experience doesn’t end with a conversion, unless the experience and the product did not meet the benefit exchange custo ... read more about Messangi

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Revetize

    They just need the right nudge at the right time.
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    Revetize is a buffet of customer marketing tools for small to midsize businesses. We help growth-oriented businesses to create and execute powerful referral and loyalty programs (while tracking revenue growth). We also help our clients grow their online reviews from 10 to 1000+ (if you're into that kind of thing). ... read more about Revetize

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • 11Sight

    The shortest path to revenue.
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    The lead conversion and qualification processes in most B2B sales cycles are broken. ElevenSight's innovative Remote Engagement Platform enables B2B sales and marketing teams to increase online lead conversion, accelerate sales cycles, and fulfill sales pipelines with one-click video and audio interactions from anywhere on the web. ... read more about 11Sight

    Entry Level Price
    $19 Per Month
    Free Trial
    30 Days
    Category Focus
    12% in Customer Engagement Software
  • Spendgo

    Better Loyalty Program For your in-store, mobile, & online customers.
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    Spendgo is an integrated loyalty and marketing platform that allows businesses of all sizes automate and manage campaigns, creating a unified customer experience for its 14 million members by connecting point of sale and e-commerce platforms with third-party solutions. Spendgo provides sales and marketing data, empowering businesses to more effectively engage with their customers. With Spendgo you ... read more about Spendgo

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software

Frequently Asked Questions

Who Can Use Customer Engagement Software?

Customer engagement platforms are versatile and multi-faceted tools implemented and used by businesses of all types and sizes, including startups. Every business operating in different domains needs to connect with potential target customers to escalate sales. 

The various industries reaping customer engagement management software benefits include the manufacturing sector, product designing or development firms, and enterprises offering digital marketing, web designing, etc. In addition to these, the IT and software companies and those involved in the hospitality industry, banking, financial institutions, healthcare sector, etc., can use this unique software solution.

What is the Best Customer Engagement Software?

The best customer engagement software is an exceptional tool that offers a personalized experience to all customers and connects with them with much ease. It empowers customers with direct relationships and real-time communications  Also, in the current scenario, most teams are working remotely, and these premier tools provide complete support to remote teams to help customers from anywhere. Furthermore, the software can seamlessly integrate with many other wide-ranging tools. 

Some of the top customer engagement solutions listed by GoodFirms include Salesforce Service Cloud, Zoho CRM, Zendesk Support, Sprout Social, Hootsuite, Pipedrive, EngageBay, and many more.

How Do Customer Engagement Tools Improve Customer Experience?

Customer experience is the apex or focal point of the customer engagement process. Whether you are chatting through social media platforms, emails, phone calls, or doing a live interaction, the ultimate goal of using customer engagement software is to provide seamless communication to customers. 

The software provides almost an exclusive facility to customers where the organization can be actively involved in intelligent, thoughtful recommendations, an exciting and attractive discount offer, relevant marketing, etc. The customers can also contact the technical support team from their preferred channels. 

The software helps companies to earn loyal customers by creating unique customer journeys. It automates repetitive tasks of engaging both potential and existing customers consistently.

How is Customer Engagement Software Different From CRM Tools?

Customer engagement management software and customer relationship management software may seem to be like terms, but both these tools are dissimilar in their approach. 

The customer engagement software is a data-driven tool that helps organizations to understand customer buying behavior, track purchase history, and chalk out effective strategies to excel customer journey. It aims to provide a personalized touchpoint experience to enhance customer engagement. 

The customer relationship management software, on the other hand, is an advanced tool that helps you seamlessly collect customer data to drive more sales and boost customer support. The CRM tools had emerged much before CES tools to keep track of the target audiences. 

Customer engagement center software focuses on enhancing marketing campaigns through product recommendations, push notifications, etc. CRM software, on the contrary, focuses on improving sales and centrally records all the transactions in the database. 

Customer engagement solutions help to increase ROI and customer loyalty, thereby decreasing the churn rate, and lowering acquisition costs. CRM systems efficiently manage sales pipelines and amplify customer satisfaction levels. 

Also, one of the main differences between the two software tools is that while customer engagement is an enterprise platform, CRM is a departmental solution.

What is the Cost of Customer Engagement Software?

The cost of customer engagement tools varies based on the functional features, deployment model, and so on. Startups and small businesses looking for free customer engagement software, or large organizations looking for advanced customer engagement solutions can explore  GoodFirms list of best customer engagement software showcasing an extensive range of solutions such as Zoho CRM, Hootsuite, Pipedrive, monday.com, Zoho Desk, EngageBay, SoGoSurvey, and many more. 

The list also contains reasonably-priced CES tools and, more importantly, the free and open-source customer engagement software that enables you to customize your tool features with ease.

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