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Best Customer Engagement Software

Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement platforms will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

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Rankings updated: Dec 31, 2025
239 Software

List of the Best Customer Engagement Software with Reviews

  • Liveoak

    Liveoak is a virtual customer engagement and business platform that enables your representatives to connect, engage and complete work with customers in a seamless way. Liveoak seamlessly combines modern conferencing, forms collaboration, ... read more about Liveoak

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Lob

    Lob automates and simplifies direct mail and address verification, giving businesses greater flexibility, visibility, and accuracy of offline communications and data. Lob Direct Mail is the #1 platform for delivering automation, scale, ... read more about Lob

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Self Services

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Localz

    Localz fills in the gaps along the customer journey with location-triggered communication workflows, live ETA tracking, two-way customer communications and real-time feedback. Communication workflows specific to your customer's journey. From field service ... read more about Localz

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • MoEngage

    MoEngage’s intelligent marketing cloud makes it easy for brands to engage, retain, and grow their users. Create multi-channel lifecycle campaigns and reach users at the right time through email, web and mobile ... read more about MoEngage

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Mallcomm

    The Mallcomm platform is being utilised by leading property teams to engage with customers and visitors and enhance their experience of a shopping destination. The app-based B2C platform, which can be white-labelled ... read more about Mallcomm

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Response Template
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Mapp Cloud

    Mapp Cloud powers data-driven marketing growth, using artificial intelligence to generate actionable insights that let you connect with consumers along their journey with your brand. In doing so, the platform enables marketers ... read more about Mapp Cloud

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • CM.com

    Deliver an omni-channel experience with CM.com's Mobile Marketing Cloud solution built specifically for B2C marketers. Centralize real-time and historical customer insights via multiple sources with our built in CDP. Easily create hyper-personalized ... read more about CM.com

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • NHANCE NOW

    The operating system for conversational business Deploy Intelligent Bots that automate customer interactions to reduce operational challenges and simplify customer experience. Digital Conversations have fundamentally changed the way we communicate and interact ... read more about NHANCE NOW

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Newired

    With Newired you can deliver your training and ensure user engagement remotely with step-by-step guidance available any time. Newired guidance is non-intrusive and will not require extra efforts from your users: they ... read more about Newired

    Entry Level Price
    $206 Per Month
    Free Trial
    N/A
    Pricing Type
    Usage Based
    25% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Live Chat
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Industries
    • Accounting
    • Automotive
    • Banking
    • Financial-services
    • Industrial-automation
    • Information-services
    • Information-technology-services
    • Professional-training
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Usage Based
    Preferred Currency
    • EUR (€)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial Download Pricing Document
    Available Packages
    Standard
    $206 Per Month
    Visit website

  • NexJ CRM

    Each of our 6 industry-specific products are tailored to your specific vertical to help you meet your business objectives. CRM for Wealth Management - helps advisors grow assets under management by forging ... read more about NexJ CRM

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • nixi1

    nixi1 is an instant messaging communication management software that boost customer service productivity and the quality of assistance. With a strong IA component, it enhances all sort of operations regarding customer service, ... read more about nixi1

    Entry Level Price
    $59.74 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $59.74 Per Month
    Visit website

  • Notificare

    Notificare is a leading powerful Customer Engagement Platform that helps brands to (re)engage their audience, shed light on customer behavior, and increase conversions. One single tool, with channels App Push, Web Push, ... read more about Notificare

    Entry Level Price
    $29 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $29 Per Month
    Visit website

  • Nudgify

    Nudgify increases your website's sales and sign-ups automatically, with powerful notifications (called "Nudges"). Nudges display live data to create effects such as Social Proof and FOMO. Your visitors see your recent sales ... read more about Nudgify

    Entry Level Price
    $0.99 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $0.99 Per Month
    Visit website

  • OPINATOR

    Innology Ventures is a software business formed in 2011 in Spain that publishes a software suite called OPINATOR. OPINATOR includes training via live online, and in person sessions. The OPINATOR product is ... read more about OPINATOR

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Optimove

    Optimove is the leading Relationship Marketing Hub, empowering CRM Marketers to create and manage large-scale, customer-led journeys. Optimove autonomously surfaces valuable customer engagement opportunities, orchestrates self-optimizing customer journeys, and accurately measures the ... read more about Optimove

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Octane AI

    Octane AI powers branded, customizable quizzes for Shopify that collect contact information and dynamically lead customers to a recommended set of products or content (recommend one product, a selection or a personalized ... read more about Octane AI

    Entry Level Price
    $50 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    34% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Industries
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blog

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $50 Per Month
    Visit website

  • OfferCraft

    CUSTOMER & EMPLOYEE ENGAGEMENT PLATFORM OfferCraft partners with you to create a wide range of captivating experiences from digital incentive books to games to interactive dashboards. These tools let you better communicate ... read more about OfferCraft

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Overtok

    Superpower the user-experience, increase satisfaction and retention, create new revenue stream by turning each lead, call or engagement into a powerful opportunity. Creating an entirely new user experience - turning each lead, ... read more about Overtok

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Plaetos

    Plaetos Big questions need to be discussed, not answered. Identify issues and explore solutions with Plaetos virtual roundtables for insightful discussions. At scale. Your tribe, your insights Plaetos is a safe, moderated ... read more about Plaetos

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • ProveSource

    Increase your conversions with social proof. 18,000 websites use ProveSource to increase trust, credibility, conversions and sales using social proof. Launch smart, attractive and converting social proof notifications on your website or ... read more about ProveSource

    Entry Level Price
    $18 Per Month
    Free Trial
    More than 30 days
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Content Creation
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • More than 30 days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $18 Per Month
    Visit website

  • ClientPoint

    Our enterprise platform helps you easily manage business relationship workspaces for each of your prospects, customers and partners, where you can schedule, meet and share materials all in one place. Propose & ... read more about ClientPoint

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Picnic

    Picnic™ Customer Engagement Hub is a comprehensive gamified engagement platform built by award-winning business experts and game designers. An all-in-one Software-as-a-Service (SaaS) cloud platform, Picnic™ makes it possible to quickly and cost-effectively ... read more about Picnic

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • PipeOne

    PipeOne helps you elevate your customer experience from marketing to the after sales via mobile messages by bringing a unified picture of your customers profiles with their preferences and history timelines with ... read more about PipeOne

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Content Creation
    • Response Template
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Free
    Vendor pricing page
    Visit website

  • Portier

    The most engaging guest experience platform for hotels in the modern era of travel. Portier’s partnership with TripAdvisor facilitates seamless reviews collection with our partner hotels. With Portier’s Quick Review features, a ... read more about Portier

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Self Services

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Prointeract

    ProInteract is a uniquely go-to Customer Engagement & Sales Enablement platform for data & insights driven Customer Journeys using its comprehensive features to help your field sales reps interactively engage your customers ... read more about Prointeract

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Promoboxx

    Promoboxx is a software platform with services for brands to engage their independent retailers with brand-compliant digital marketing, driving better business outcomes by reaching the right consumers via the trusted channel of ... read more about Promoboxx

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • PropFuel

    PropFuel is a SaaS platform helping associations turn their broadcast communications into conversations. These conversations capture the Voice of the Member, identify individual needs and streamline one-on-one engagement.

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Pushwoosh

    Pushwoosh is the mobile-driven customer engagement platform trusted by over 80,000 businesses worldwide. Pushwoosh empowers businesses to seamlessly engage with customers and app users across multiple channels—including mobile and web push notifications, ... read more about Pushwoosh

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Industries
    • Apparel-fashion
    • Banking
    • Broadcast-media
    • Computer-games
    • Consumer-goods
    • E-learning
    • Entertainment
    • Financial-services
    • Gambling-casinos
    • Luxury-goods-jewelry
    • Media-production
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Documentation
    • Help center
    • Video tutorials
    • Blog

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
    Vendor pricing page Try Software Demo Get Free Trial

    Integration
    Integrated With
    • Mixpanel
    • Amplitude
    • Twilio
    • Google Analytics
    • Adjust
    • mParticle
    • Piano
    • Tealium DataAccess
    Visit website

  • PxidaCX

    PxidaCX is a new customer engagement tool featuring behavioral analytics technology and analytics used by global brands, now packaged for use by smaller businesses and organizations. It provides truly actionable insight to ... read more about PxidaCX

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Free
    Vendor pricing page
    Visit website

  • Qonvo

    Qonvo keeps small businesses connected with their customers via Business-Class SMS Text Messaging and Web Chat. Book appointments, make sales, and launch outbound marketing campaigns - it' as easy as texting friends ... read more about Qonvo

    Entry Level Price
    $49 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $49 Per Month
    Visit website

  • QB Salespulse

    Gain a toolset for effectively managing sales and coaching employees toward better results. We uncover patterns across your sales team to ensure these key goals are being met. Engage your customers during ... read more about QB Salespulse

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Free
    Vendor pricing page
    Visit website

  • SaySimple

    Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. When customers reach out to you, they use many ... read more about SaySimple

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Live Chat
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Whitepapers

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • SelfCommunity

    It’s time to have your own Social Network. Increase users engagement, reinforce brand awareness, improve customer feedback and retention with SelfCommunity SaaS platform. Create your Social Community within your own website and ... read more about SelfCommunity

    Entry Level Price
    $968.77 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $968.77 Per Month
    Visit website

  • Serendipify.Me

    Serendipify.Me is an acquisition, activation, engagement and retention solution for academic, commercial and non-profit organizations. Our customizable matching algorithms help your users to find actionable connections within multiple, ad-hoc groups defined by ... read more about Serendipify.Me

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • Simpo

    Simpo lets you create in-app experiences that onboard, guide, and educate your users – without coding. Communicate with users right within your application. From automated announcements to in-app walkthroughs, Simpo lets you ... read more about Simpo

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

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Frequently Asked Questions

Who Can Use Customer Engagement Software?

Customer engagement platforms are versatile and multi-faceted tools implemented and used by businesses of all types and sizes, including startups. Every business operating in different domains needs to connect with potential target customers to escalate sales. 

The various industries reaping customer engagement management software benefits include the manufacturing sector, product designing or development firms, and enterprises offering digital marketing, web designing, etc. In addition to these, the IT and software companies and those involved in the hospitality industry, banking, financial institutions, healthcare sector, etc., can use this unique software solution.

What is the Best Customer Engagement Software?

The best customer engagement software is an exceptional tool that offers a personalized experience to all customers and connects with them with much ease. It empowers customers with direct relationships and real-time communications  Also, in the current scenario, most teams are working remotely, and these premier tools provide complete support to remote teams to help customers from anywhere. Furthermore, the software can seamlessly integrate with many other wide-ranging tools. 

Some of the top customer engagement solutions listed by Goodfirms include Salesforce Service Cloud, Zoho CRM, Zendesk Support, Sprout Social, Hootsuite, Pipedrive, EngageBay, and many more.

How Do Customer Engagement Tools Improve Customer Experience?

Customer experience is the apex or focal point of the customer engagement process. Whether you are chatting through social media platforms, emails, phone calls, or doing a live interaction, the ultimate goal of using customer engagement software is to provide seamless communication to customers. 

The software provides almost an exclusive facility to customers where the organization can be actively involved in intelligent, thoughtful recommendations, an exciting and attractive discount offer, relevant marketing, etc. The customers can also contact the technical support team from their preferred channels. 

The software helps companies to earn loyal customers by creating unique customer journeys. It automates repetitive tasks of engaging both potential and existing customers consistently.

How is Customer Engagement Software Different From CRM Tools?

Customer engagement management software and customer relationship management software may seem to be like terms, but both these tools are dissimilar in their approach. 

The customer engagement software is a data-driven tool that helps organizations to understand customer buying behavior, track purchase history, and chalk out effective strategies to excel customer journey. It aims to provide a personalized touchpoint experience to enhance customer engagement. 

The customer relationship management software, on the other hand, is an advanced tool that helps you seamlessly collect customer data to drive more sales and boost customer support. The CRM tools had emerged much before CES tools to keep track of the target audiences. 

Customer engagement center software focuses on enhancing marketing campaigns through product recommendations, push notifications, etc. CRM software, on the contrary, focuses on improving sales and centrally records all the transactions in the database. 

Customer engagement solutions help to increase ROI and customer loyalty, thereby decreasing the churn rate, and lowering acquisition costs. CRM systems efficiently manage sales pipelines and amplify customer satisfaction levels. 

Also, one of the main differences between the two software tools is that while customer engagement is an enterprise platform, CRM is a departmental solution.

What is the Cost of Customer Engagement Software?

The cost of customer engagement tools varies based on the functional features, deployment model, and so on. Startups and small businesses looking for free customer engagement software, or large organizations looking for advanced customer engagement solutions can explore  Goodfirms list of best customer engagement software showcasing an extensive range of solutions such as Zoho CRM, Hootsuite, Pipedrive, monday.com, Zoho Desk, EngageBay, SoGoSurvey, and many more. 

The list also contains reasonably-priced CES tools and, more importantly, the free and open-source customer engagement software that enables you to customize your tool features with ease.

Related Categories

CRM Software
Social Media Management Software
Customer Loyalty Software
Blog Software
Audience Response Software
Customer Success Software

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