Best Customer Engagement Software

Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement platforms will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

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List of the Best Customer Engagement Software with Reviews

  • Tremendous

    Rewards for People
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    Tremendous is the easiest way to distribute digital incentives globally. Use Tremendous to send gift cards, branded Visa cards, or money, customized to your brand experience. We make it simple for companies big or small to buy, track, and manage incentives at scale. Send rewards individually, in bulk, or automatically by integrating with our API. We work with top companies across industries: custo ... read more about Tremendous

    Entry Level Price
    $500 One-time
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • uptain

    INTELLIGENT RECOVERY OF SHOPPING CART ABANDONERS
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    You run an online shop with >20k unique visitors per month and want to reduce cart abandonment? uptain is a software that helps to engage and regain customers in online shops via smart exit-intent popups and personalized emails. The uptain algorithm analyzes data about a visiting customer in an online shop from different sources and segments this customer. The aim of the uptain algorithm is to min ... read more about uptain

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Tocca

    The B2B virtual event platform to engage audiences & maximize ROI.
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    Tocca is your customizable, engaging, and collaborative virtual real estate space enabling any external or internal gatherings. Goal and Budget aligned to your needs! The B2B virtual event platform to engage audiences & maximize ROI. Branded, flexible, and interactive virtual space for all your events and meetings. ... read more about Tocca

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • telbee

    Voice messaging for websites, podcasts & email
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    telbee adds voice messaging to your website/web app, or to social media, podcasts, emails and more with shareable URLs. Visitors can speak their mind 24/7 and get on with their day – no more frustration. You can listen to messages or read transcribed in 50+ languages in our team inbox, your email client or anywhere else via Zapier. Then continue the conversation by voice, adding text, images and ... read more about telbee

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    33% in Customer Engagement Software
  • Second Street

    Contests & ​​​​​​​Interactive Content.
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    An audience engagement software platform optimized for running promotions, contests, quizzes, and ballots for media companies. Including a robust email platform, Second Street enables their partners to connect with their community on a whole different level. ... read more about Second Street

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • Alchemer

    Transform into a Customer-Centric Organization.
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    Alchemer is the only voice-of-the-customer (VoC) and customer-experience (CX) solution that helps you transform to a truly customer-centric organization. By making sure the voice of the customer is heard loud and clear across every decision you make in every department. Hyper-personalized and actioned around the customer – from finding them to keeping them. ... read more about Alchemer

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • CheckMarket

    Enterprise Survey Platform.
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    CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features include survey creation, distribution channel management, reporting, user notifications and white labelling. ... read more about CheckMarket

    Entry Level Price
    $49 Per Month
    Free Trial
    N/A
    Category Focus
    20% in Customer Engagement Software
  • Insightrix Community

    Market Research Online Community Software Services.
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    Insightrix Online Community platform allows companies to engage with their customers on an ongoing basis using qualitative and quantitative tools. With options for long term and short term contracts, our platform was built by researchers, for researchers. Insightrix Communities allows clients to choose from self-serve or full-serve, with the flexibility for any option in between. ... read more about Insightrix Community

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Remesh

    Qualitative insights at quantitative scale.
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    Remesh's market research platform lets you converse with consumers at once in order to get qualitative insights at scale. Our algorithms synthesize the data as it comes in so you can change the flow of the conversation to get at the insights you seek. ... read more about Remesh

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • Crowdtech

    End-to-End technology for responsive surveys.
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    Crowdtech offers a suite of research tools that enable organizations to capture customer insights through polls, surveys, chats, bulletin boards and more. The platform lets organizations create in-house search panels and add pre-qualified respondents to participate in research campaigns and diary studies. ... read more about Crowdtech

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    25% in Customer Engagement Software
  • Intouch Insight

    IntouchSurvey Unleash your data to earn more insight.
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    Intouch Insight is a CX solutions company, specializing in helping multi-location businesses achieve operational excellence so they can exceed customer expectations, strengthen brand reputation and improve financial performance. An Essential Guide to understanding, designing, and deploying customer feedback surveys. Bring your voice of customer data to life. Boost productivity. Strengthen your foc ... read more about Intouch Insight

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    25% in Customer Engagement Software
  • AcademyOcean

    A unique learning experience for your Customers
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    AcademyOcean is a software organization based in Ukraine that offers a piece of software called AcademyOcean. AcademyOcean offers online support. AcademyOcean features training via documentation, live online, and in person sessions. The AcademyOcean software suite is SaaS software. AcademyOcean is customer engagement software, and includes features such as analytics, churn management, communicatio ... read more about AcademyOcean

    Entry Level Price
    $225 Per Month
    Free Trial
    N/A
    Category Focus
    100% in Customer Engagement Software
  • Ackee

    Uncover the insights driving Customer Happiness
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    Ackee streamlines your customer success workflows, helping you predict and beat customer churn. Ackee helps your team gain valuable insights to ensure success across the entire customer journey. Backed by our powerful data science platform, Ackee's simple to use tools arm you with the metrics you need to deliver outstanding customer value. ... read more about Ackee

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    100% in Customer Engagement Software
  • Adictiz

    Reach, Engage, & Convert your audience thanks to marketing games
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    Adictiz is a software organization based in France that offers a piece of software called Adictiz. Adictiz offers business hours support. Adictiz features training via webinars, live online, and in person sessions. The Adictiz software suite is SaaS software. Adictiz is customer engagement software, and includes features such as collaboration tools, contest management, feedback management, for cal ... read more about Adictiz

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    100% in Customer Engagement Software
  • Agendize

    More than just an online appointment scheduling software
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    Our online appointment scheduling and customer relationship management solution supports you on a daily basis in automating your customer journeys to make each experience unique. Agendize brings the functionalities that consumers are expecting in order to communicate with businesses. Appointment Scheduling empowers your clients to let their customers book appointments online with real-time availab ... read more about Agendize

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • Aimtell

    Re-engage Your Visitors With Web Push Notifications
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    Enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push not ... read more about Aimtell

    Entry Level Price
    $49 Per Month
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Airim

    Automatically personalize content for every user
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    Traditional ways to look for information on a website or a web app is very inefficient. People spend hours per day locating the right page on a nav bar, or going through a huge knowledge base, or chatting with an agent or interacting with semi-trained bots. Airim saves time for these users by creating one widget to find information quickly and effortlessly using highly trained AI. ... read more about Airim

    Entry Level Price
    $179 Per Month
    Free Trial
    15 Days
    Category Focus
    50% in Customer Engagement Software
  • AlphaChat

    Automate Your SaaS Support With Powerful Conversational AI.
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    We make AI easy for our users. People are creative. We want you to be able to express yourself through software. No matter if you can code or not. You just want to build. And we get that. With AlphaChat you can build high quality Conversational AI quickly. Our products have been built from the ground-up to make sure they are using the latest technologies. The Intelligent Virtual Assistants built o ... read more about AlphaChat

    Entry Level Price
    $486.72 One-time
    Free Trial
    Available
    Category Focus
    50% in Customer Engagement Software
  • Ambassify

    Word-of-mouth marketing that works
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    Amplify your sales, recruitment, branding and overall online presence by actively involving the most valuable marketing resource you have: Your employees, partners and anyone else who's willing to vouch for you. Gather insightful input and trust your ambassador network to reach the right audience in a very cost-effective way. Ambassify grows along your organization and its ambitions. Set a low-thr ... read more about Ambassify

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • Apostle

    Boost your online reach on social media with Apostle
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    Apostle is a modern Employee Advocacy platform, designed for marketing, sales, communication and recruitment teams. With Apostle you bring your brand to life through the social media profiles of your employees, relations and corporate channels. From creating a pool of brand ambassadors to activating them to share authentic stories on social media, Apostle helps you grow your visibility, build trus ... read more about Apostle

    Entry Level Price
    $6.10 Per Month
    Free Trial
    30 Days
    Category Focus
    100% in Customer Engagement Software
  • AppFollow

    Your timely response to the needs of the mobile market
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    AppFollow drives a holistic approach to app management that helps to unlock new business opportunities and gives marketing and support teams viable tools to get insights and drive customer engagement. Covering all key areas, such as real-time data performance monitoring, following competitors and benchmarks, keywords optimization, AppFollow provides reviews management, enables help desk integratio ... read more about AppFollow

    Entry Level Price
    $111 Per Month
    Free Trial
    N/A
    Category Focus
    100% in Customer Engagement Software
  • Apptentive

    Actionable Mobile Customer Feedback
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    Apptentive is a software company based in the United States that was founded in 2011 and offers a software product called Apptentive. Apptentive offers training via documentation, live online, and in person sessions. Apptentive is customer engagement software, and includes features such as analytics, churn management, communication management, feedback collection, and live chat. Apptentive offers ... read more about Apptentive

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    100% in Customer Engagement Software
  • Aspect Via

    Enterprise Contact Center Solutions Powering Enterprises. Empowering Agents.
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    Aspect Via is a customer engagement platform that enables organizations to provide exceptional customer service and support. It is a cloud-based call service solutions that includes a wide range of capabilities, including omni-channel, self-service, proactive outreach, service intelligence, agent empowerment, and reporting and analytics. Aspect Via® is a highly scalable and secure cloud contact c ... read more about Aspect Via

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    50% in Customer Engagement Software
  • AwareX

    This is True Digital Customer Engagement
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    Engage with your customers over any digital channel. You win by cutting costs, increasing revenues and boosting customer satisfaction. Our company believes that contextual awareness is critical to providing the best consumer digital engagement. Service Providers are able to identify, offer and deploy relevant new services to consumer segments. Our platform can then deliver a multi-pronged engageme ... read more about AwareX

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    100% in Customer Engagement Software
  • Benbria Loop

    Capture Real Time Customer Feedback & Insights
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    Benbria is a leader in customer experience management and engagement solutions, helping the world's most customer-centric brands deliver a superior experience that goes above and beyond their competitors. Using a variety of mobile, online, and on-property technologies - including SMS, email, web, in-app and messaging channels, as well as kiosks - the companys Loop platform enables brands to captur ... read more about Benbria Loop

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    100% in Customer Engagement Software
  • Beupify

    Better informed customers
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    Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. It is a superior tool to raise your business value and conversion rates by keeping in touch with your customers and creating long-term relationships with the help of the eye-catchy widgets! ... read more about Beupify

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    50% in Customer Engagement Software
  • bmetric

    Qualify your sales and support
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    Bmetric is a software company based in Denmark and offers a software product called Bmetric. Pricing starts at $0.01. Bmetric offers training via documentation, and live online. Bmetric is customer engagement software, and includes features such as analytics, churn management, communication management, community management, content syndication, feedback collection, and video content. Bmetric offer ... read more about bmetric

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    100% in Customer Engagement Software
  • Bold360

    Smarter Engagement for Customers and Employees
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    When advanced AI chatbots join forces with live agents, productivity hits warp speed. Put smarter chatbots and virtual agents to work for you. It’s hard to decipher the reality from the hype around AI chatbots. There are demos galore of so-called conversational bots, but replicating those for your business typically requires a whole lot of data scientists and scripted responses. No thanks. Our w ... read more about Bold360

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    33% in Customer Engagement Software
  • Breezio

    THE NEXT GENERATION ONLINE COMMUNITY PLATFORM
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    Breezio keeps your member base engaged through a useful, interactive, easy-to-use approach to an online community with innovative features involving real-time engagement, chat, and article management. Community is important to us because our only focus is on community software. ... read more about Breezio

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    100% in Customer Engagement Software

Frequently Asked Questions

Who Can Use Customer Engagement Software?

Customer engagement platforms are versatile and multi-faceted tools implemented and used by businesses of all types and sizes, including startups. Every business operating in different domains needs to connect with potential target customers to escalate sales. 

The various industries reaping customer engagement management software benefits include the manufacturing sector, product designing or development firms, and enterprises offering digital marketing, web designing, etc. In addition to these, the IT and software companies and those involved in the hospitality industry, banking, financial institutions, healthcare sector, etc., can use this unique software solution.

What is the Best Customer Engagement Software?

The best customer engagement software is an exceptional tool that offers a personalized experience to all customers and connects with them with much ease. It empowers customers with direct relationships and real-time communications  Also, in the current scenario, most teams are working remotely, and these premier tools provide complete support to remote teams to help customers from anywhere. Furthermore, the software can seamlessly integrate with many other wide-ranging tools. 

Some of the top customer engagement solutions listed by GoodFirms include Salesforce Service Cloud, Zoho CRM, Zendesk Support, Sprout Social, Hootsuite, Pipedrive, EngageBay, and many more.

How Do Customer Engagement Tools Improve Customer Experience?

Customer experience is the apex or focal point of the customer engagement process. Whether you are chatting through social media platforms, emails, phone calls, or doing a live interaction, the ultimate goal of using customer engagement software is to provide seamless communication to customers. 

The software provides almost an exclusive facility to customers where the organization can be actively involved in intelligent, thoughtful recommendations, an exciting and attractive discount offer, relevant marketing, etc. The customers can also contact the technical support team from their preferred channels. 

The software helps companies to earn loyal customers by creating unique customer journeys. It automates repetitive tasks of engaging both potential and existing customers consistently.

How is Customer Engagement Software Different From CRM Tools?

Customer engagement management software and customer relationship management software may seem to be like terms, but both these tools are dissimilar in their approach. 

The customer engagement software is a data-driven tool that helps organizations to understand customer buying behavior, track purchase history, and chalk out effective strategies to excel customer journey. It aims to provide a personalized touchpoint experience to enhance customer engagement. 

The customer relationship management software, on the other hand, is an advanced tool that helps you seamlessly collect customer data to drive more sales and boost customer support. The CRM tools had emerged much before CES tools to keep track of the target audiences. 

Customer engagement center software focuses on enhancing marketing campaigns through product recommendations, push notifications, etc. CRM software, on the contrary, focuses on improving sales and centrally records all the transactions in the database. 

Customer engagement solutions help to increase ROI and customer loyalty, thereby decreasing the churn rate, and lowering acquisition costs. CRM systems efficiently manage sales pipelines and amplify customer satisfaction levels. 

Also, one of the main differences between the two software tools is that while customer engagement is an enterprise platform, CRM is a departmental solution.

What is the Cost of Customer Engagement Software?

The cost of customer engagement tools varies based on the functional features, deployment model, and so on. Startups and small businesses looking for free customer engagement software, or large organizations looking for advanced customer engagement solutions can explore  GoodFirms list of best customer engagement software showcasing an extensive range of solutions such as Zoho CRM, Hootsuite, Pipedrive, monday.com, Zoho Desk, EngageBay, SoGoSurvey, and many more. 

The list also contains reasonably-priced CES tools and, more importantly, the free and open-source customer engagement software that enables you to customize your tool features with ease.

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