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Best Customer Engagement Software

Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement platforms will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

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Rankings updated: Dec 31, 2025
239 Software

List of the Best Customer Engagement Software with Reviews

  • Smart Match App

    The #1 Matchmaking Software CRM. Smart Match App is an award-winning matchmaking and membership management software CRM servicing more than 100,000 users worldwide. Match your clients, arrange introductions and dates, receive valuable ... read more about Smart Match App

    Entry Level Price
    $35 Per Month
    Free Trial
    Available
    Pricing Type
    Flat Rate
    14% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Industries
    • Events-services
    • Health-wellness-fitness
    • Marketing-advertising
    • Nonprofit-organization-management
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page Get Free Trial
    Available Packages
    Standard
    $35 Per Month
    Visit website

  • Sparkcentral

    Easy, efficient, engaged and personalized - Sparkcentral enables the future of digital customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any messaging channel. ... read more about Sparkcentral

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    20% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Industries
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Vendor pricing page Get Free Trial
    Visit website

  • Stampede

    Growth for your hospitality business. Essential tools to get customers returning and grow your hospitality business. Time saving technology that helps you succeed. WiFi that brings customers back. By increasing repeat visits ... read more about Stampede

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Surefire CRM

    Surefire CRM by Top of Mind Networks is recognized as the mortgage industry's most relied upon marketing automation and creative content solution. From individuals to enterprise lenders, Top of Mind's Surefire CRM ... read more about Surefire CRM

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    8% in Customer Engagement Software

    Features
    • Communication Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Industries
    • Consumer-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • On-Site Training

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page

    Integration
    Integrated With
    • Salesforce CRM
    Visit website

  • Surkus

    Acquire. Engage. Retain. Surkus is a discovery platform that connects customers with brands. We help maximize your ROI by matching socially active consumers with brand hosted events and offers. We simplify your ... read more about Surkus

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • PushNinja

    PushNinja by 500apps is a Push Notification Software that allows you to connect with customers by creating intuitive push messages. It effectively sends notifications and targets the right subscribers at the right ... read more about PushNinja

    Entry Level Price
    $14.99 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Content Creation
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $14.99 Per Month
    Visit website

  • Screencastify

    Screencastify is an ultra simple screen recorder that will supercharge the way you communicate at work. Record, edit and share HD videos in seconds. Instead of typing up long emails, reports or ... read more about Screencastify

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    33% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • Simplify360

    We are a digital customer engagement platform - Email, Chat, In-App chat, Social Media; full suite-social listening, analytics and insights capabilities. We also support new eco-systems such as reviews - mobile, locations, ... read more about Simplify360

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Live Chat
    • Reporting/Analytics
    • Video Support

    Key Details
    Industries
    • Apparel-fashion
    • Retail
    • Telecommunications
    • Wholesale
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Skilljar

    Skilljar is the leading training platform purpose-built for external education. Our enterprise-grade platform gives you all the tools you need to onboard, engage, and retain customers at scale. With Skilljar, increase adoption ... read more about Skilljar

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Slingloft

    Slingloft is an Omni-channel platform for CRM, loyalty management and shopping engagement. Manage customer lifecycle and Enrich shopping experience with Personalized Loyalty program, Membership App, Referral system, Review / NPS Feedback, Appointment ... read more about Slingloft

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Snaps

    Top eCommerce brands, including TechStyle, Nike Jordan, Lane Bryant, Calvin Klein, and more, use Snaps' enterprise solution to drive revenue, improve agent efficiency, and increase customer satisfaction. Why Snaps: Incorporating best-in-class NLP ... read more about Snaps

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • StackAdapt

    Discover the self-serve programmatic advertising platform used by the most exceptional digital marketers. Give your agency the power to build on great ideas. StackAdapt understands the business of agencies and the nature ... read more about StackAdapt

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • StoryPulse

    StoryPulse is a Closed Loop Learning & Assessment Platform (CLLAP). The platform provides innovative methods to capture field data and synchronize with back-end CRM platforms. It also leverages gamification and game-based approaches ... read more about StoryPulse

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Strikedeck

    With Strikedeck’s 360° Customer Success dashboard, you’ll have a single, unified system of record for each and every customer. Real-time health scoring will help identify key customers, and alert you to critical ... read more about Strikedeck

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Swrve

    Swrves unmatched multichannel engagement platform enables brands to identify, predict, and act on individual customer wants and needs across devices. By combining messaging across channels with real-time data streaming, marketers can leverage ... read more about Swrve

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • TABLE

    One Platform, Countless Customer Solutions. TABLE provides all-in-one, on-demand customer service—when, where, and how the customer wants. Everything happens in one seamless interface. From first click to fiftieth purchase, the customer will ... read more about TABLE

    Entry Level Price
    $450 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software

    Features
    • Communication Management
    • Content Creation
    • Live Chat
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $450 Per Month
    Visit website

  • TalkBox

    More than just a multi-channel communications engine, TalkBox can drive database acquisition, the growth and value of your database and identify and retain your best customers. We achieve this through personalised, relevant ... read more about TalkBox

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • THALAMUS

    A global SaaS marketing platform to connect your company with consumers, retailers, sales force and distributors. Integrate digital touch points, send omnichannel communications, run promotions, design consumer journeys, and analyze using Tableau. ... read more about THALAMUS

    Entry Level Price
    $1250 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $1250 Per Month
    Visit website

  • CXApp

    The CXApp is a cloud-based, mobile app solution for digital experience programs for the future of work across workplace, desks, events, meetings, and employee engagement. We are the leading provider of mobile-first, ... read more about CXApp

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • TrueLark

    Grow, retain, and engage your customer base instantly with 24/7 coverage. It is fully automated so you can get back to what matters most. True Lark (formerly FrontdeskAI) offers an AI assistant ... read more about TrueLark

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Feedback Management
    • Live Chat
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Truepush

    Truepush is a world's most affordable Push notification company platform for websites. Truepush is working closely with 25,000+ developers/marketers globally. Bloggers, Marketers, App owners & developers from varied industries including Media houses ... read more about Truepush

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Android
    • Windows
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Vendor pricing page
    Visit website

  • Twik

    Twik automatically personalizes eCommerce + B2B websites to increase Sales & Revenue. Based on unique machine learning algorithms capable of understanding anonymized visitors, site structures and traffic, Twik provides your visitors with ... read more about Twik

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • UrbanBuz

    UrbanBuz is a software organization based in United Arab Emirates that offers a piece of software called UrbanBuz. UrbanBuz features training via documentation, and live online. The UrbanBuz software suite is SaaS ... read more about UrbanBuz

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Userlist

    Behavior-Based Customer Messaging. Perfect for Your SaaS. Onboard and engage your SaaS users with targeted behavior-based campaigns. Choose the right channel — email or in-app messages — to deliver the right information ... read more about Userlist

    Entry Level Price
    $99 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $99 Per Month
    Visit website

  • Upshot

    Upshot.ai is a full lifecycle customer engagement and gamification platform that helps digital product owners and marketers improve their product adoption and conversions. Fortune 1000 companies such as GE, UHG, Puma, Sony, ... read more about Upshot

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Userlane

    Ensure your customers unlock the potential of your software by helping them see the value of what you offer instantly. You can achieve this with our interactive guides, Virtual Assistant, and Announcements ... read more about Userlane

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Content Creation
    • Gamification
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • VEMT

    SaaS platform with 70+ Customer Experience-Flows to serve CRM and Marketing for mid-sized companies and enterprises. We help generate revenue at customer journey touch points. All our CX-flows ready-to-go, so you don’t ... read more about VEMT

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Self Services

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • VeriShow

    VeriShow by HBR Labs is an intuitive agent dashboard that is combined with an easy-to-use customer interface that induces a high level of customer satisfaction for clients. Specialize in personal engagement co-browsing ... read more about VeriShow

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Veras Retail

    An intuitive and empowering clienteling tool for store associates, Veras Affinity offers an ultra-responsive, intelligent engine that allows retailers to tap into the daily experiences of their store staff to refine product ... read more about Veras Retail

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
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    • Infographics

    Packages
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    • No
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    • Quote Based
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    Visit website

  • Vivocha

    Vivocha.com provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile and messaging app, using any combination of VoIP, video, chat, ... read more about Vivocha

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    100% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
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    • No
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    • Quote Based
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  • VoiceSage

    VoiceSage solves problems for Contact Centres, Collection Teams, Operations Departments and Marketing Teams. By using our platform, companies are able to reduce the amount of low-value inbound calls and pre-screen outbound calls ... read more about VoiceSage

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • WeBee

    WeBee is a 360-degree white-labeled guest engagement platform that delivers flawless solutions to create a digital bridge to between hoteliers and guests that maximize guest satisfaction. This awarded platform simplifies hoteliers' lives ... read more about WeBee

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
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    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Response Template

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Webinars
    • Infographics
    • On-Site Training

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Wiraya

    Wiraya is a software company based in the United Kingdom and offers a software product called Wiraya. Pricing starts at $0.01. Wiraya offers training via documentation, and live online. Wiraya is customer ... read more about Wiraya

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • WaterSmart

    The WaterSmart customer engagement and data analytics platform is designed to help utilities reduce the cost to serve their customers, improve operational efficiency and increase customer satisfaction with powerful outbound communication solutions, ... read more about WaterSmart

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Yellow.ai

    Yellow Messenger is the worlds leading chatbot platform helping enterprises (100K+ customers) deliver real-time support on web, mobile, and messaging services such as WhatsApp, FB. Enterprises can now self-serve 80% of queries ... read more about Yellow.ai

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

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Frequently Asked Questions

Who Can Use Customer Engagement Software?

Customer engagement platforms are versatile and multi-faceted tools implemented and used by businesses of all types and sizes, including startups. Every business operating in different domains needs to connect with potential target customers to escalate sales. 

The various industries reaping customer engagement management software benefits include the manufacturing sector, product designing or development firms, and enterprises offering digital marketing, web designing, etc. In addition to these, the IT and software companies and those involved in the hospitality industry, banking, financial institutions, healthcare sector, etc., can use this unique software solution.

What is the Best Customer Engagement Software?

The best customer engagement software is an exceptional tool that offers a personalized experience to all customers and connects with them with much ease. It empowers customers with direct relationships and real-time communications  Also, in the current scenario, most teams are working remotely, and these premier tools provide complete support to remote teams to help customers from anywhere. Furthermore, the software can seamlessly integrate with many other wide-ranging tools. 

Some of the top customer engagement solutions listed by Goodfirms include Salesforce Service Cloud, Zoho CRM, Zendesk Support, Sprout Social, Hootsuite, Pipedrive, EngageBay, and many more.

How Do Customer Engagement Tools Improve Customer Experience?

Customer experience is the apex or focal point of the customer engagement process. Whether you are chatting through social media platforms, emails, phone calls, or doing a live interaction, the ultimate goal of using customer engagement software is to provide seamless communication to customers. 

The software provides almost an exclusive facility to customers where the organization can be actively involved in intelligent, thoughtful recommendations, an exciting and attractive discount offer, relevant marketing, etc. The customers can also contact the technical support team from their preferred channels. 

The software helps companies to earn loyal customers by creating unique customer journeys. It automates repetitive tasks of engaging both potential and existing customers consistently.

How is Customer Engagement Software Different From CRM Tools?

Customer engagement management software and customer relationship management software may seem to be like terms, but both these tools are dissimilar in their approach. 

The customer engagement software is a data-driven tool that helps organizations to understand customer buying behavior, track purchase history, and chalk out effective strategies to excel customer journey. It aims to provide a personalized touchpoint experience to enhance customer engagement. 

The customer relationship management software, on the other hand, is an advanced tool that helps you seamlessly collect customer data to drive more sales and boost customer support. The CRM tools had emerged much before CES tools to keep track of the target audiences. 

Customer engagement center software focuses on enhancing marketing campaigns through product recommendations, push notifications, etc. CRM software, on the contrary, focuses on improving sales and centrally records all the transactions in the database. 

Customer engagement solutions help to increase ROI and customer loyalty, thereby decreasing the churn rate, and lowering acquisition costs. CRM systems efficiently manage sales pipelines and amplify customer satisfaction levels. 

Also, one of the main differences between the two software tools is that while customer engagement is an enterprise platform, CRM is a departmental solution.

What is the Cost of Customer Engagement Software?

The cost of customer engagement tools varies based on the functional features, deployment model, and so on. Startups and small businesses looking for free customer engagement software, or large organizations looking for advanced customer engagement solutions can explore  Goodfirms list of best customer engagement software showcasing an extensive range of solutions such as Zoho CRM, Hootsuite, Pipedrive, monday.com, Zoho Desk, EngageBay, SoGoSurvey, and many more. 

The list also contains reasonably-priced CES tools and, more importantly, the free and open-source customer engagement software that enables you to customize your tool features with ease.

Related Categories

CRM Software
Social Media Management Software
Customer Loyalty Software
Blog Software
Audience Response Software
Customer Success Software

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