Salesforce Service Cloud

The Salesforce Service Cloud of Customer Support.

4.6 2 Reviews
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Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions in one place and to get a complete view of each customer. Salesforce Service Cloud recently released a new feature called AI-Powered Case Routing. This feature uses artificial intelligence (AI) to automatically route cases to the right support team or agent based on the customer's issue and the agent's skills and expertise. Salesforce Service Cloud is unique in its ability to offer a comprehensive suite of customer service features at an affordable price, as well as its AI-powered features, omnichannel support, and integration with other Salesforce products.
Salesforce.com
2009
United States
6 Industries
16 Languages

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

SUPPORT

  • Chat
  • Phone
  • 24x7 Support

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • On-Site Training

Salesforce Service Cloud Core Features

Help Desk

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Escalation
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Ticketing Management

Customer Service

  • Help Desk
  • Knowledge Base
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Customer Engagement

  • Feedback Management
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support

Contact Center

  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics

Salesforce Service Cloud Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
Vendor pricing page
  • 30 Days Trial

Plans & Packages

Standard
$25 Per Month

Salesforce Service Cloud Reviews

4.6 2 Reviews
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Kiran Mehra

Salesforce Service Cloud is a widely recognized Customer Engagement Software

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

At Goldspot Pens, we have used Salesforce Service Cloud is a widely recognized Customer Engagement Software. Some potential pros of using Salesforce Service Cloud include robust features like case management, knowledge base, live chat, social media integration, and analytics. It offers customization options, scalability for businesses of all sizes, and integration capabilities with other Salesforce products and third-party applications. On the other hand, there are a few potential cons associated with Salesforce Service Cloud. It can be complex to set up and navigate, requiring dedicated training and technical expertise. The cost of the software might be expensive for some businesses, and there is a learning curve associated with its extensive functionality. The duration and frequency of usage of Salesforce Service Cloud would depend on the specific company's requirements and operations. Some companies may use it daily for customer support and engagement, while others may use it less frequently, such as once a week or once a month for specific tasks.

How frequently you use Salesforce Service Cloud?

Daily

Salesforce Service Cloud is a unified platform to automate service processes, for making your customer journey more efficient.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

Review Summary

Great solution. we switched from another service system to this software and haven’t been disappointed. This one is the best customer service I ever had experienced working with any tech company. it's really awesome to simplify the work. This solution has the most needed features. it’s all abilities that are superior.

Which features have you used in Salesforce Service Cloud?

Help Desk Software

How long have you used Salesforce Service Cloud?

5 Months

How frequently you use Salesforce Service Cloud?

Daily

What do you like the most about Salesforce Service Cloud?

It’s very easy, handy and convenient.

User-friendly and very helpful.

A very stable platform works pretty fast too.

What do you like the least about Salesforce Service Cloud?

Could be more intuitive and easier to navigate software.

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