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The Salesforce Service Cloud of Customer Support.

Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions in one place and to get a complete view of each customer. Salesforce Service Cloud recently released a new feature called AI-Powered Case Routing. This feature uses artificial intelligence (AI) to automatically route cases to the right support team or agent based on the customer's issue and the agent's skills and expertise. Salesforce Service Cloud is unique in its ability to offer a comprehensive suite of customer service features at an affordable price, as well as its AI-powered features, omnichannel support, and integration with other Salesforce products.
Salesforce.com
2009
United States
  • Computer-software
  • Financial-services
  • Hospital-health-care
  • Information-technology-services
  • Internet
  • Management-consulting
6 Industries
  • Arabic
  • Chinese
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Ukrainian
16 Languages
Industries
  • Computer-software
  • Financial-services
  • Hospital-health-care
  • Information-technology-services
  • Internet
  • Management-consulting
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • On-Site Training

Media

Salesforce Service Cloud

Salesforce Service Cloud Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Escalation
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Ticketing Management
Focus of Customer Service Feature
  • Help Desk
  • Knowledge Base
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Focus of Customer Engagement Feature
  • Feedback Management
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support
Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics

Salesforce Service Cloud Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page
Plans & Packages
Standard
$25 Per Month

Salesforce Service Cloud Reviews

4.6 2 Reviews
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  • Most Recent
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Kiran Mehra

Salesforce Service Cloud is a widely recognized Customer Engagement Software

At Goldspot Pens, we have used Salesforce Service Cloud is a widely recognized Customer Engagement Software. Some potential pros of using Salesforce Service Cloud include robust features like case management, knowledge base, live chat, social media integration, and analytics. It offers customization options, scalability for businesses of all sizes, and integration capabilities with other Salesforce products and third-party applications. On the other hand, there are a few potential cons associated with Salesforce Service Cloud. It can be complex to set up and navigate, requiring dedicated training and technical expertise. The cost of the software might be expensive for some businesses, and there is a learning curve associated with its extensive functionality. The duration and frequency of usage of Salesforce Service Cloud would depend on the specific company's requirements and operations. Some companies may use it daily for customer support and engagement, while others may use it less frequently, such as once a week or once a month for specific tasks.

How frequently you use Salesforce Service Cloud?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Margot Pierce

Salesforce Service Cloud is a unified platform to automate service processes, for making your customer journey more efficient.

Great solution. we switched from another service system to this software and haven’t been disappointed. This one is the best customer service I ever had experienced working with any tech company. it's really awesome to simplify the work. This solution has the most needed features. it’s all abilities that are superior.

What was the project name that you have worked with Salesforce Service Cloud?

Help Desk Software

How long have you used Salesforce Service Cloud?

5 Months

How frequently you use Salesforce Service Cloud?

Daily

What do you like the most about Salesforce Service Cloud?

It’s very easy, handy and convenient.

User-friendly and very helpful.

A very stable platform works pretty fast too.

What do you like the least about Salesforce Service Cloud?

Could be more intuitive and easier to navigate software.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

Freshdesk
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