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Best Customer Engagement Software

Companies that excel in customer engagement no doubt see higher customer lifetime value. One of the best practices to attain this is to have onboard a customer engagement solution. Investing in the best customer engagement software will help businesses deliver brilliant customer engagement that can drive tangible results. Customer engagement platforms will help businesses of any size and type to efficiently handle customer communication, live chat, video support, content management, feedback management, gamification, etc. Check the following list of best customer engagement software to improve your quality of customer engagement.

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Rankings updated: Dec 31, 2025
239 Software

List of the Best Customer Engagement Software with Reviews

  • Fibotalk

    Fibotalk has taken implementation stress out of product analytics. With minimal integration, get good quality user behavior data and multiple visualizations with advanced query system. We provide deep insights into the user ... read more about Fibotalk

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Vendor pricing page
    Visit website

  • ChurnZero

    ChurnZero is Customer Success software for growing SaaS and subscription businesses. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero ... read more about ChurnZero

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • TOTANGO

    Totango is a Customer Success Platform that drives action and focuses for teams and predictable results for management. Totango is a customer success platform that helps recurring revenue businesses simplify the complexities ... read more about TOTANGO

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    33% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Whitepapers

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • Client Success

    All conversations in one place. Foster relationships with the right people and the right frequency. Plus, no more BCC or cut-n-paste with our Gmail and Office 365 integration. Deliver a consistent customer ... read more about Client Success

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Kilterly

    Kilterly is a startup SaaS company that provides customer success software to companies of all shapes and sizes. Our mission is to provide insights that empower companies to upsell while building and ... read more about Kilterly

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Content Creation
    • Feedback Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Visit website

  • WalkMe

    WalkMe's product super-imposes an interactive and flexible layer containing step-by-step balloon hints, which are attached to different User Interface (UI) elements, that appear in a sequential manner according to the users' actions. ... read more about WalkMe

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Churn Management
    • Content Creation
    • Feedback Management
    • Response Template
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Planubo

    Planubo is an all-in-one software for any type of instructing business. From private coaching to teaching pros to large studios – the possibilities are endless! It's an all-in-one solution for any type ... read more about Planubo

    Entry Level Price
    $17 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Response Template
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Vendor pricing page
    Available Packages
    Standard
    $17 Per Month
    Visit website

  • UNION POS

    UNION POS is a fast, intuitive and customizable iPad-based POS built for high-touch, high-volume venues. Designed with "fewest taps" in mind and featuring a real-time view of customer order history and habits, ... read more about UNION POS

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Feedback Management
    • Self Services

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Kingdon

    Kingdon is a complete, 360° automated marketing system. We help small businesses grow by amplifying great customer service and making people want to tell their friends, family, and colleagues about you – ... read more about Kingdon

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Crowdvocate

    Understand the post-sale journey of your customers on multiple touchpoints throughout their lifecycle. Leverage those insights for personalized triggered campaigns. Crowdvocate is a B2B customer marketing & advocacy automation platform that uses ... read more about Crowdvocate

    Entry Level Price
    $1628 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $1628 Per Month
    Visit website

  • Hashtag Loyalty

    Hashtag Loyalty helps you build customer loyalty, improve customer retention and increase your revenue. Hashtag Loyalty enables businesses to grow by building customer loyalty, improving retention and increasing revenue. How? Capture - ... read more about Hashtag Loyalty

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Community Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • inCust

    inCust Coupons and Certificates gives you the powerful instruments for both in-business activities and cross-business marketing. With this solution, you can provide incentives to your customers and prospects in a handy, accountable ... read more about inCust

    Entry Level Price
    $15 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $15 Per Month
    Visit website

  • Kangaroo

    Maximize your sales and grow your business with your very own customer loyalty program! Branded to your business, Kangaroo gives you the power to reward, communicate and engage customers on multiple channels ... read more about Kangaroo

    Entry Level Price
    $149 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    33% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $149 Per Month
    Visit website

  • Messangi

    Nearly 80% of your revenue comes from 20% of your clients. If this holds true, we can provide the right solution to build brand loyalty. Successful Loyalty Programs today are turning occasional ... read more about Messangi

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Content Creation
    • Gamification
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Revetize

    Revetize is a buffet of customer marketing tools for small to midsize businesses. We help growth-oriented businesses to create and execute powerful referral and loyalty programs (while tracking revenue growth). We also ... read more about Revetize

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Tremendous

    Tremendous is the easiest way to distribute digital incentives globally. Use Tremendous to send gift cards, branded Visa cards, or money, customized to your brand experience. We make it simple for companies ... read more about Tremendous

    Entry Level Price
    $500 One-time
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • One-Time Payment
    Vendor pricing page
    Available Packages
    Standard
    $500 One-time
    Visit website

  • uptain

    You run an online shop with >20k unique visitors per month and want to reduce cart abandonment? uptain is a software that helps to engage and regain customers in online shops via ... read more about uptain

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Tocca

    Tocca is your customizable, engaging, and collaborative virtual real estate space enabling any external or internal gatherings. Goal and Budget aligned to your needs! The B2B virtual event platform to engage audiences ... read more about Tocca

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Second Street

    An audience engagement software platform optimized for running promotions, contests, quizzes, and ballots for media companies. Including a robust email platform, Second Street enables their partners to connect with their community on ... read more about Second Street

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Churn Management
    • Community Management
    • Content Creation
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Alchemer

    Alchemer is the only voice-of-the-customer (VoC) and customer-experience (CX) solution that helps you transform to a truly customer-centric organization. By making sure the voice of the customer is heard loud and clear ... read more about Alchemer

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • CheckMarket

    CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features include survey creation, distribution channel management, reporting, user notifications and white ... read more about CheckMarket

    Entry Level Price
    $49 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    20% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $49 Per Month
    Visit website

  • Insightrix Community

    Insightrix Online Community platform allows companies to engage with their customers on an ongoing basis using qualitative and quantitative tools. With options for long term and short term contracts, our platform was ... read more about Insightrix Community

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Remesh

    Remesh's market research platform lets you converse with consumers at once in order to get qualitative insights at scale. Our algorithms synthesize the data as it comes in so you can change ... read more about Remesh

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Crowdtech

    Crowdtech offers a suite of research tools that enable organizations to capture customer insights through polls, surveys, chats, bulletin boards and more. The platform lets organizations create in-house search panels and add ... read more about Crowdtech

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Intouch Insight

    Intouch Insight is a CX solutions company, specializing in helping multi-location businesses achieve operational excellence so they can exceed customer expectations, strengthen brand reputation and improve financial performance. An Essential Guide to ... read more about Intouch Insight

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Industries
    • Apparel-fashion
    • Events-services
    • Online-publishing
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • AcademyOcean

    AcademyOcean is a software organization based in Ukraine that offers a piece of software called AcademyOcean. AcademyOcean offers online support. AcademyOcean features training via documentation, live online, and in person sessions. The ... read more about AcademyOcean

    Entry Level Price
    $225 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $225 Per Month
    Visit website

  • Ackee

    Ackee streamlines your customer success workflows, helping you predict and beat customer churn. Ackee helps your team gain valuable insights to ensure success across the entire customer journey. Backed by our powerful ... read more about Ackee

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Feedback Management
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Adictiz

    Adictiz is a software organization based in France that offers a piece of software called Adictiz. Adictiz offers business hours support. Adictiz features training via webinars, live online, and in person sessions. ... read more about Adictiz

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Gamification
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Agendize

    Our online appointment scheduling and customer relationship management solution supports you on a daily basis in automating your customer journeys to make each experience unique. Agendize brings the functionalities that consumers are ... read more about Agendize

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Customer Engagement Software

    Features
    • Communication Management
    • Feedback Management
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Aimtell

    Enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified ... read more about Aimtell

    Entry Level Price
    $49 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Customer Engagement Software

    Features
    • Churn Management
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Self Services
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $49 Per Month
    Visit website

  • Airim

    Traditional ways to look for information on a website or a web app is very inefficient. People spend hours per day locating the right page on a nav bar, or going through ... read more about Airim

    Entry Level Price
    $179 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Gamification
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Infographics

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $179 Per Month
    Visit website

  • AlphaChat

    We make AI easy for our users. People are creative. We want you to be able to express yourself through software. No matter if you can code or not. You just want ... read more about AlphaChat

    Entry Level Price
    $486.72 One-time
    Free Trial
    Available
    Pricing Type
    Flat Rate
    50% in Customer Engagement Software

    Features
    • Content Creation
    • Feedback Management
    • Response Template
    • Reporting/Analytics
    • Self Services

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • One-Time Payment
    Vendor pricing page
    Available Packages
    Standard
    $486.72 One-time
    Visit website

  • Ambassify

    Amplify your sales, recruitment, branding and overall online presence by actively involving the most valuable marketing resource you have: Your employees, partners and anyone else who's willing to vouch for you. Gather ... read more about Ambassify

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics
    • Video Support

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Apostle

    Apostle is a modern Employee Advocacy platform, designed for marketing, sales, communication and recruitment teams. With Apostle you bring your brand to life through the social media profiles of your employees, relations ... read more about Apostle

    Entry Level Price
    $6.10 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Content Creation
    • Feedback Management
    • Gamification
    • Response Template
    • Reporting/Analytics

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $6.10 Per Month
    Visit website

  • AppFollow

    AppFollow drives a holistic approach to app management that helps to unlock new business opportunities and gives marketing and support teams viable tools to get insights and drive customer engagement. Covering all ... read more about AppFollow

    Entry Level Price
    $111 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Customer Engagement Software

    Features
    • Communication Management
    • Community Management
    • Feedback Management
    • Reporting/Analytics
    • Self Services

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $111 Per Month
    Visit website

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Frequently Asked Questions

Who Can Use Customer Engagement Software?

Customer engagement platforms are versatile and multi-faceted tools implemented and used by businesses of all types and sizes, including startups. Every business operating in different domains needs to connect with potential target customers to escalate sales. 

The various industries reaping customer engagement management software benefits include the manufacturing sector, product designing or development firms, and enterprises offering digital marketing, web designing, etc. In addition to these, the IT and software companies and those involved in the hospitality industry, banking, financial institutions, healthcare sector, etc., can use this unique software solution.

What is the Best Customer Engagement Software?

The best customer engagement software is an exceptional tool that offers a personalized experience to all customers and connects with them with much ease. It empowers customers with direct relationships and real-time communications  Also, in the current scenario, most teams are working remotely, and these premier tools provide complete support to remote teams to help customers from anywhere. Furthermore, the software can seamlessly integrate with many other wide-ranging tools. 

Some of the top customer engagement solutions listed by Goodfirms include Salesforce Service Cloud, Zoho CRM, Zendesk Support, Sprout Social, Hootsuite, Pipedrive, EngageBay, and many more.

How Do Customer Engagement Tools Improve Customer Experience?

Customer experience is the apex or focal point of the customer engagement process. Whether you are chatting through social media platforms, emails, phone calls, or doing a live interaction, the ultimate goal of using customer engagement software is to provide seamless communication to customers. 

The software provides almost an exclusive facility to customers where the organization can be actively involved in intelligent, thoughtful recommendations, an exciting and attractive discount offer, relevant marketing, etc. The customers can also contact the technical support team from their preferred channels. 

The software helps companies to earn loyal customers by creating unique customer journeys. It automates repetitive tasks of engaging both potential and existing customers consistently.

How is Customer Engagement Software Different From CRM Tools?

Customer engagement management software and customer relationship management software may seem to be like terms, but both these tools are dissimilar in their approach. 

The customer engagement software is a data-driven tool that helps organizations to understand customer buying behavior, track purchase history, and chalk out effective strategies to excel customer journey. It aims to provide a personalized touchpoint experience to enhance customer engagement. 

The customer relationship management software, on the other hand, is an advanced tool that helps you seamlessly collect customer data to drive more sales and boost customer support. The CRM tools had emerged much before CES tools to keep track of the target audiences. 

Customer engagement center software focuses on enhancing marketing campaigns through product recommendations, push notifications, etc. CRM software, on the contrary, focuses on improving sales and centrally records all the transactions in the database. 

Customer engagement solutions help to increase ROI and customer loyalty, thereby decreasing the churn rate, and lowering acquisition costs. CRM systems efficiently manage sales pipelines and amplify customer satisfaction levels. 

Also, one of the main differences between the two software tools is that while customer engagement is an enterprise platform, CRM is a departmental solution.

What is the Cost of Customer Engagement Software?

The cost of customer engagement tools varies based on the functional features, deployment model, and so on. Startups and small businesses looking for free customer engagement software, or large organizations looking for advanced customer engagement solutions can explore  Goodfirms list of best customer engagement software showcasing an extensive range of solutions such as Zoho CRM, Hootsuite, Pipedrive, monday.com, Zoho Desk, EngageBay, SoGoSurvey, and many more. 

The list also contains reasonably-priced CES tools and, more importantly, the free and open-source customer engagement software that enables you to customize your tool features with ease.

Related Categories

CRM Software
Social Media Management Software
Customer Loyalty Software
Blog Software
Audience Response Software
Customer Success Software

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