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Get Closer to Customers Even When You Can't

ServiceDock is a messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers. We do that by helping you: - capture real-time feedback via the messaging apps consumers love using; - easily follow up with disgruntled customers to turn detractors into promoters; - benchmark outlet performance and uncover valuable customer insights; and - build loyalty at location level by connecting customers to your stores via messaging.
ServiceDock
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides

ServiceDock Core Features

Focus of Customer Engagement Feature
  • Churn Management
  • Communication Management
  • Feedback Management
  • Response Template
  • Reporting/Analytics
Focus of Customer Experience Feature
  • Dashboard
  • Feedback Management
  • Multi-Channel Data Collection
  • Operations Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

ServiceDock Pricing

Pricing Type
  • Contact Vendor
Free Version
  • No
Payment Frequency
  • Quote Based
Vendor pricing page

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