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Deflect tickets, emails, and phone calls for customers & teams.

Capacity is an industry leader in support automation for both customers and employees. Capacity's AI-powered helpdesk answers more than 84% of all inquiries without human involvement. If Capacity doesn't know an answer, the question is seamlessly escalated to the appropriate subject matter expert via a ticket or live chat. Get up and running within 30 days. Learn more about Capacity.
Capacity
2017
United States
  • Banking
  • Financial-services
  • Human-resources
  • Insurance
4 Industries
  • English
1 Language
Industries
  • Banking
  • Financial-services
  • Human-resources
  • Insurance
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
Support
  • Chat
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Blog

Capacity Core Features

Focus of Employee Engagement Feature
  • Automated Scheduling
  • Calendar Management
  • Feedback Management
  • Performance Management
  • Reporting & Dashboard
  • Time Tracking
Focus of Customer Engagement Feature
  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Reporting/Analytics
  • Self Services
  • Video Support
Focus of Customer Experience Feature
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
Focus of Robotic Process Automation Feature
  • AI Integration
  • Audit and Compliance Reporting
  • Customer Support and Training
  • Integration Capabilities
  • Monitoring and Analytics
  • Process Automation
  • Scalability and Reliability
  • Workflow Design and Management

Capacity Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Payment Frequency
  • Quote Based
Vendor pricing page

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