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Capacity

A new kind of helpdesk.

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Capacity is an industry leader in support automation for both customers and employees. Capacity's AI-powered helpdesk answers more than 84% of all inquiries without human involvement. If Capacity doesn't know an answer, the question is seamlessly escalated to the appropriate subject matter expert via a ticket or live chat. Get up and running within 30 days. Learn more about Capacity.
Capacity

Screenshot & Video

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LICENSING & DEPLOYMENT

  • Cloud Hosted
  • Web-based

SUPPORT

  • Chat
  • Phone

Knowledge Base

  • Help Guides
  • Infographics

Capacity Core Features

Employee Engagement

  • Automated Scheduling
  • Calendar Management
  • Feedback Management
  • Performance Management
  • Reporting & Dashboard
  • Time Tracking

Customer Engagement

  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Response Template
  • Reporting/Analytics
  • Self Services
  • Video Support

Customer Experience

  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Operations Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Capacity Pricing

Pricing Type

  • Contact Vendor

Free Version

  • No

Payment Frequency

  • Quote Based
Vendor pricing page

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