Overview
SurveyMonkey
SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more.
Media
Core Features
Survey Features
  • Analysis Tools
  • Campaign Management
  • Custom Survey URLs
  • Offline Response Collection
  • Question Branching
  • Skip Logic
  • Survey Design
Polling Features
  • Data Analysis Tools
  • Feedback Collection
  • Live Results Tracking
  • Online Polling
  • Poll Themes
  • Reporting
  • Supports Multimedia
Market Research Features
  • Benchmarking
  • Data Management
  • Multi- Channel Distribution
  • Panel Management
  • Reporting/Analysis
  • Sample Management
  • Statistical Analysis
  • Survey Management
Customer Engagement Features
  • Churn Management
  • Communication Management
  • Feedback Management
  • Reporting/Analytics
Customer Experience Features
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Operations Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis
Pricing
Pricing Type
Contact Vendor
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based, Free
Vendor pricing page
30 Days Trial
Customer Reviews
1.0 (1 Reviews)

Great Product With Appalling Policies

Chuck Flacks
9 months ago
I generally enjoy using SurveyMonkey and think it's a powerful tool. However, when I made an error and spent $900 on a crosstabs function, the staff refused to credit me any refund (even partial). Thus, I'm left with a terrible sense of their product, their customer service, and their business model. I can't even cancel my subscription in protest. The only recourse I have is to not renew. The market could use a better product with better customer service and more lenient terms.
Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Infographics
  • Case Studies
  • On-Site Training
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