Convert Customer Queries into Customer Delight

Helpwise Shared Inbox provides separate logins for the same business email hence allowing you to easily share the workload, assign emails to the right people, implement automation around your email workflow and easily track the performance & other metrics. By using Helpwise Shared Inbox, your team will not only get highly productive but customers or prospective leads will get their replies quickly. No more chaos. Period. Emails, SMS, WhatsApp messages, social media messages or live chat - handle every customer conversation from a single shared inbox. Make it easier for your team to make your customers happier.
Helpwise
2019
United States
1 Industry
1 Language
Industries
  • Accounting
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
Support
  • Chat
  • 24x7 Support
Training
  • Webinar
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Webinar

Media

Helpwise

Helpwise Core Features

Focus of Customer Service Feature
  • Alerts/Notifications
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Self-Service Portal
Focus of Customer Success Feature
  • Account Management
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Task Management
Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • File Transfers
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
Focus of Email Management Feature
  • Archiving & Retention
  • Email Monitoring
  • Multiple Accounts
  • Queue Manager
  • Response Management
  • Routing

Helpwise Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Quote Based
Plans & Packages
Standard
$12 Per Year

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