Helpwise

Convert Customer Queries into Customer Delight

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Helpwise Shared Inbox provides separate logins for the same business email hence allowing you to easily share the workload, assign emails to the right people, implement automation around your email workflow and easily track the performance & other metrics. By using Helpwise Shared Inbox, your team will not only get highly productive but customers or prospective leads will get their replies quickly. No more chaos. Period. Emails, SMS, WhatsApp messages, social media messages or live chat - handle every customer conversation from a single shared inbox. Make it easier for your team to make your customers happier.
Helpwise
2019
United States
1 Industry
1 Language

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android

SUPPORT

  • Chat
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinar

Helpwise Core Features

Customer Service

  • Alerts/Notifications
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Self-Service Portal

Customer Success

  • Account Management
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Task Management

Help Desk

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management

Live Chat

  • Alerts/Notifications
  • Canned Responses
  • File Transfers
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption

Email Management

  • Archiving & Retention
  • Email Monitoring
  • Multiple Accounts
  • Queue Manager
  • Response Management
  • Routing

Helpwise Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • Yes

Payment Frequency

  • Monthly Payment
  • Annual Subscription
  • Quote Based
Vendor pricing page
  • 14 Days Trial

Plans & Packages

Standard
$12 Per Year

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