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Wix Answers puts all support channels under the same platform.

Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.
WixAnswers
Licensing & Deployment
  • Cloud Hosted
  • Web-based
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs

Media

Wix Answers Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Focus of Customer Service Feature
  • Alerts/Notifications
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Focus of Call Center Feature
  • Interactive Voice Response
  • Queue Management
  • Operations Management
  • Voicemail

Wix Answers Pricing

Pricing Type
  • Flat Rate
Free Version
  • No
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page
Plans & Packages
Standard
$24 Per Month

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