Dialogview

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United States HQFounded 2021

Deployment

Overview

About Dialogview

Dialogview represents the future of customer communication, combining state-of-the-art generative AI with a suite of tools designed to elevate both customer support and virtual conferencing. At the heart of Dialogview is a commitment to making interactions more efficient, personalized, and accessible across all channels, including WhatsApp, Facebook Messenger, SMS, and VoIP, facilitated by its intelligent AI assistant, Tia.

For customer support, Dialogview automates over 70% of queries, allowing human agents to focus on more complex issues. Tia, powered by advanced machine learning, offers contextual and personalized responses in over 40+ languages, ensuring customers around the globe feel understood and valued. The platform's omnichannel approach ensures no query goes unanswered, enhancing customer satisfaction and loyalty.

At a glance

Software information

Industries served, licensing and the support Dialogview provides.

Industries

  • Banking
  • Commercial-real-estate
  • Consumer-services
  • Financial-services
  • Health-wellness-fitness
  • Hospital-health-care

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • In-person
  • Documentation

Knowledge Base

Languages (4)
EnglishHindiPortugueseSpanish
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Capabilities

Dialogview features

The full feature set, grouped by module.

Live Chat Software

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Offline Form
  • Reports & Analytics

Web Conferencing Software

  • Group Collaboration
  • Mobile Access
  • Presentation Streaming
  • Presentation Tools
  • Real Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Customer Service Software

  • Alerts/Notifications
  • Escalation
  • Feedback Management
  • Live Chat
  • Self-Service Portal
  • Social Media Integration

Plans

Dialogview pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
USD ($)
Free Trial
14 Days

Works with

Integrations

Dialogview connects with the tools your team already uses.

Media

Screenshots & video