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Best Customer Service Software & Support Tools for 2026

Are you trying to discover the best customer service software on the web? Get the listing of top customer support software from the research team of Goodfirms to ease your search. The customer service solutions spare time and help to respond rapidly to the clients. Speed is significant in providing stand-out customer service. Another advantage of customer service software is using pre-scheduled email templates or push notifications that save cost and time. Are you in need of reliable customer service support software? Just go through the rundown below of the top customer support solutions in the market and choose one confidently.

Goodfirms conducts a thorough review and verification process before including any company in the listings. Some listings may involve fees. [How Goodfirms ensures trust]
Rankings updated: Dec 31, 2025
133 Software

List of the Best Customer Service Software

  • Kommunicate

    5.0 1 Review

    Kommunicate is a world-beating customer support solution made by Team Applozic. At Applozic, we have empowered 300+ businesses with in-app messaging solutions. Being in the SaaS scenario for more than two and ... read more about Kommunicate

    Kommunicate Review

    Best AI chatbot-based customer support platform that enables businesses to streamline processes related to customer communication, chatbots, etc. reviewed by: Rafiq Hana
    Entry Level Price
    $40 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Feedback Management
    • Knowledge Base
    • Live Chat
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $40 Per Month
    Visit website

  • Richpanel

    5.0 1 Review

    Helping Ecommerce Businesses to Scale Their Support Teams. Richpanel is the customer service platform for Ecommerce teams. We design & develop tools that make it easy for eCommerce teams to automate their ... read more about Richpanel

    Richpanel Review

    Richpanel is a SaaS-based Customer Support CRM Platform that helps data-first enterprises to deliver richer and more personalized experiences. reviewed by: Kendall Hargraves
    Entry Level Price
    $80 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $80 Per Month
    Visit website

  • iCallify

    5.0 1 Review

    iCallify Customer Service solution is designed to streamline inbound support operations and enhance customer experience through intelligent automation and omnichannel engagement. The platform supports inbound call handling with smart IVR, advanced call ... read more about iCallify

    iCallify Review

    iCallify.. The simplest powerful Omni Contact Center reviewed by: Akinbiyi Oluwole David, Managing Director at Revodums Technology Ltd
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per User
    10% in Customer Service Software

    Features
    • Alerts/Notifications
    • Escalation
    • Feedback Management

    Key Details
    Industries
    • Airlines-aviation
    • Banking
    • Broadcast-media
    • Computer-network-security
    • Health-wellness-fitness
    • Hospitality
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • News
    • Ebook
    • Business Events
    • Brochure
    • Awards

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
    Vendor pricing page Try Software Demo Get Free Trial

    Integration
    Integrated With
    • Zoho Analytics
    • Salesforce CRM
    • WhatsApp
    • Odoo
    Visit website

  • Online Lead Portal

    5.0 1 Review

    Online Lead Portal is a service-first Mobile CRM tool that builds software designed to improve customer communication & develop better follow up. As employees, we encourage each other to grow and innovate. ... read more about Online Lead Portal

    Online Lead Portal Review

    Online Lead Portal is an important piece of our growth now. reviewed by: Pramod Mishra, Senior Consultant at SAPster IT Consulting
    Entry Level Price
    $119 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    12% in Customer Service Software

    Features
    • Appointment Management
    • Escalation
    • Feedback Management
    • Help Desk
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Android
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $119 Per Month
    Visit website

  • Gorgias

    5.0 1 Review

    Gorgias is the ecommerce helpdesk that turns your customer service into a profit center. The best merchants grow through exceptional customer service. Have all your customer's data displayed when you're talking to ... read more about Gorgias

    Gorgias Review

    Absolutely amazing experience. It offers full control, asset management, and reports reviewed by: Anonymous
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    34% in Customer Service Software

    Features
    • Alerts/Notifications
    • Feedback Management
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal

    Key Details
    Industries
    • Education-management
    • Financial-services
    • Hospital-health-care
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guide

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • CallmAi

    5.0 1 Review

    CallmAi is built to elevate customer service by replacing missed calls and long hold times with real-time, human-like AI voice agents. These agents can answer calls, resolve common customer questions, book appointments, ... read more about CallmAi

    CallmAi Review

    CallmAi Made Getting Customer Feedback Simple and Effective reviewed by: Allan James, Managing Director at HausPro Service
    Entry Level Price
    $0.17 Per User
    Free Trial
    30 Days
    Pricing Type
    Usage Based
    30% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Feedback Management
    • Help Desk
    • Response Templates
    • AI Features

    Key Details
    Industries
    • Banking
    • Commercial-real-estate
    • Computer-software
    • Consumer-services
    • E-learning
    • Events-services
    • Facilities-services
    • Government-administration
    • Government-relations
    • Health-wellness-fitness
    • Hospital-health-care
    • Hospitality
    • Insurance
    • Legal-services
    • Leisure-travel
    • Marketing-advertising
    • Medical-practice
    • Museums-institutions
    • Real-estate
    • Restaurants
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • In-person
    • Documentation
    Knowledge Base
    • Documentation

    Packages
    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page Try Software Demo
    Available Packages
    Pay-as-you-go
    $0.17 Per User
    Enterprise Plan
    $0.00 Per Month

    Integration
    Integrated With
    • Calendly
    • Cal.com
    • HubSpot CRM
    • Google Calendar
    • Zapier
    Visit website

  • Trengo

    1.0 1 Review

    One shared inbox for all customer contact: e-mail, website chat, Facebook Messenger, Twitter, Voice and SMS.

    Trengo Review

    Nauseous! reviewed by: Max Looman, Founder at Looman IT
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    100% in Customer Service Software

    Features
    • Alerts/Notifications
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Industries
    • Automotive
    • Education-management
    • Financial-services
    • Food-beverages
    • Oil-energy
    • Retail
    • Utilities
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Service Creatio

    Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management. It is the Customer Center that best fits for companies that are looking to manage omnichannel communications and the ... read more about Service Creatio

    Entry Level Price
    $45 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Service Software

    Features
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $45 Per Month
    Visit website

  • Nextiva CRM

    Nextiva CRM manages your customer's interactions with sales and service CRM. Collect data at every touchpoint across the system, trigger powerful workflow automation, gain insight that everyone in your organization can leverage, ... read more about Nextiva CRM

    Entry Level Price
    $18.95 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    20% in Customer Service Software

    Features
    • Alerts/Notifications
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal

    Key Details
    Industries
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $18.95 Per Month
    Visit website

  • Zendesk Guide

    Customer service is about more than the customer. It is about your business and your teams, too. Zendesk not only makes things easy on your customers, but sets your teams up for ... read more about Zendesk Guide

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per User
    20% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Industries
    • Education-management
    • Electrical-electronic-manufacturing
    • Information-services
    • Information-technology-services
    • Retail
    • Telecommunications
    • Transportation-trucking-railroad
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial Download Pricing Document
    Visit website

  • piHappiness

    piHappiness is a Comprehensive Real-time Customer Feedback App & Software, measuring Customer Satisfaction. The Customer Service Software Uses Multiple Metrics like Emoticons, NPS scores, Feedback Categories, and Reasons, Single and Multiple Questionnaires ... read more about piHappiness

    Entry Level Price
    $49.99 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Service Software

    Features
    • Self-Service Portal

    Key Details
    Industries
    • Hospital-health-care
    • Leisure-travel
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Infographics
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $49.99 Per Month
    Visit website

  • Crisp

    Crisp is a multichannel customer support platform that helps small and medium companies to scale their customers' relationship through a wide range of features. Crisp offer 3 plan for every kind of ... read more about Crisp

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    100% in Customer Service Software

    Features
    • Subscriber Management
    • Frame Accuracy
    • Commission Management
    • Job Scheduling
    • Help Desk
    • Customize Content
    • Customizable Branding
    • Response Templates
    • Multiple Billing Rates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Vendor pricing page
    Visit website

  • Fortifi

    Fortifi is a complete end-to-end cloud-based business platform making billing, marketing, and support seamless, scalable, and reliable. Fortifi offers in-depth tools to automate, categorize, notify and increase productivity for your business in ... read more about Fortifi

    Entry Level Price
    $50 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    33% in Customer Service Software

    Features
    • Alerts/Notifications
    • Help Desk
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $50 Per Month
    Visit website

  • edesk

    Customer support tickets matched with order data from everywhere you sell - unified into a simple system your team will love. edesk helps manage all your customer queries,all in one place. eDesk ... read more about edesk

    Entry Level Price
    $69 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    50% in Customer Service Software

    Features
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $69 Per Month
    Visit website

  • CustomerWise

    CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies. By integrating support and service ticket management, customer self-service, license ... read more about CustomerWise

    Entry Level Price
    $20 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Knowledge Base
    • Live Chat
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • Android
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $20 Per Month
    Visit website

  • DiamanteDesk

    DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) ... read more about DiamanteDesk

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Service Software

    Features
    • Help Desk
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • On-Site Training

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Free
    Vendor pricing page
    Visit website

  • EvantoDesk

    EvantoDesk is a simple, user-friendly customer service software designed specifically for small and medium-sized businesses. Developed and built with SMEs in mind, EvantoDesk comes with all the features a small or medium-sized ... read more about EvantoDesk

    Entry Level Price
    $15 Per Month
    Free Trial
    Available
    Pricing Type
    Flat Rate
    50% in Customer Service Software

    Features
    • Help Desk
    • Knowledge Base
    • Live Chat

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $15 Per Month
    Visit website

  • Help Sumo

    Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk ... read more about Help Sumo

    Entry Level Price
    $19 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    50% in Customer Service Software

    Features
    • Escalation
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $19 Per Month
    Visit website

  • NABD System

    NABD is a workflow-based customer service management solution. It manages a customer's cross-channel exposure with a company, product, brand, or service by providing end-to-end view of customer cases, issues, concerns, and queries. ... read more about NABD System

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Service Software

    Features
    • Escalation
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Whitepapers
    • On-Site Training

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Free
    Vendor pricing page
    Visit website

  • Abhisi

    Whether your customer support hero is a lone warrior or a group of hundreds, Abhisi makes it easy to care for your customers because it works just like email. Sign up for ... read more about Abhisi

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Service Software

    Features
    • Appointment Management
    • Help Desk
    • Live Chat
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Vendor pricing page
    Visit website

  • Enchant

    Help desk solution that enables customer response through phone calls, email integration, client history, tickets tracking and more. Web-based customer support solution that assists businesses of all sizes with ticket management, knowledge ... read more about Enchant

    Entry Level Price
    $15 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Service Software

    Features
    • Alerts/Notifications
    • Knowledge Base
    • Live Chat
    • Self-Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs
    • On-Site Training

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $15 Per Month
    Visit website

  • Helpy

    Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Safeguard your data without compromising on giving customers heroic support! Designed for on-premise and ... read more about Helpy

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Service Software

    Features
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Vendor pricing page
    Visit website

  • Vocalcom

    Vocalcom’s multi-award winning cloud-based contact center solution and inside sales platform help businesses to drive a more effective sales team, and manage multichannel customer interactions as one single conversation. With a strong ... read more about Vocalcom

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Response Templates
    • Social Media Integration

    Key Details
    Industries
    • Marketing-advertising
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Webinars
    • Case Studies

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • Kustomer

    Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering ... read more about Kustomer

    Entry Level Price
    $89 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    25% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Help Desk
    • Live Chat
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Industries
    • Banking
    • Consumer-services
    • Financial-services
    • Nonprofit-organization-management
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page Try Software Demo
    Available Packages
    Standard
    $89 Per Month
    Visit website

  • xSellco eDesk

    xSellco’s connected eCommerce platform helps online sellers manage customer support, feedback and pricing in one place. With 80+ live connections to Amazon, eBay, Walmart and many more, our products centralize your support ... read more about xSellco eDesk

    Entry Level Price
    $99.00 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    100% in Customer Service Software

    Features
    • Subscriber Management
    • Boosting
    • Job Scheduling
    • Help Desk
    • Customize Content
    • Response Templates
    • Self-Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Android
    • Windows
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $99.00 Per Month
    Visit website

  • Relay

    We’re building the software layer that powers and automates support for every connected technology in the world. We put the customer at the center of the support experience by enabling technology organizations ... read more about Relay

    Entry Level Price
    $99.00 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Customer Service Software

    Features
    • Subscriber Management
    • Boosting
    • Job Scheduling
    • Customize Content
    • Response Templates
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Android
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $99.00 Per Month
    Visit website

  • HelpShelf

    HelpShelf combines all of your support resources into one gorgeous widget and then makes sure that it's available when it matters the most.HelpShelf connects the support tools and resources you're already using, ... read more about HelpShelf

    Entry Level Price
    $25.00 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Customer Service Software

    Features
    • Subscriber Management
    • Boosting
    • Job Scheduling
    • Customize Content
    • Customizable Branding
    • Response Templates
    • Self-Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Android
    • Windows
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $25.00 Per Month
    Visit website

  • UUChat

    UUChat is a fully open-source, hackable platform for building and running a modern online customer service system. UUChat hopes to provide a compact and convenient and efficient customer service system.

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Customer Service Software

    Features
    • Boosting
    • Commission Management
    • Job Scheduling
    • Help Desk
    • Customize Content
    • Customizable Branding

    Key Details
    Licensing & Deployment
    • On Premises
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs
    • On-Site Training

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Free
    Vendor pricing page
    Visit website

  • Daktela

    The best cloud-based contact center software that helps you deliver great customer service. Handle voice, email, web chat, SMS and all communication via social media channels in one solution with extended features ... read more about Daktela

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Service Software

    Features
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Industries
    • Hospital-health-care
    • Information-technology-services
    • Leisure-travel
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • SmartKarrot

    The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback and referral management to provide an ... read more about SmartKarrot

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    25% in Customer Service Software

    Features
    • Appointment Management
    • Feedback Management
    • Live Chat
    • Response Templates
    • Social Media Integration

    Key Details
    Industries
    • Broadcast-media
    • Education-management
    • Electrical-electronic-manufacturing
    • Entertainment
    • Health-wellness-fitness
    • Information-technology-services
    • Real-estate
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Video Guides
    • Webinars
    • Infographics
    • Case Studies

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Redtie

    Redtie is the true multi-channel messaging platform to acquire, engage & support customers. Get Leads, drive sales and scale your business to new heights. Acquire leads and speed up conversions in your ... read more about Redtie

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • PayPro Global

    PayPro Global is a provider of e-commerce solutions designed for software, SaaS, video games, and digital goods companies. PayPro simplifies selling B2C & B2B SaaS from startups to enterprise software companies. Key ... read more about PayPro Global

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    15% in Customer Service Software

    Features
    • Appointment Management
    • Escalation
    • Feedback Management
    • Response Templates

    Key Details
    Industries
    • Computer-games
    • Computer-software
    • E-learning
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • How-to Guides
    • Blogs
    • Developer Docs
    • SaaS Sales Tax per Country
    • Free Online SaaS Calculators

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page Try Software Demo Get Free Trial
    Visit website

  • Tryvium Desk

    Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services. To go beyond traditional customer services ... read more about Tryvium Desk

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Customer Service Software

    Features
    • Escalation
    • Help Desk
    • Knowledge Base
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
    Vendor pricing page
    Visit website

  • eGain Solve

    eGain Solve is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and ... read more about eGain Solve

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Escalation
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Industries
    • Banking
    • Education-management
    • Electrical-electronic-manufacturing
    • Financial-services
    • Government-administration
    • Health-wellness-fitness
    • Hospital-health-care
    • Information-technology-services
    • Insurance
    • Leisure-travel
    • Retail
    • Telecommunications
    • Utilities
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Whitepapers

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Clarabridge

    Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence ... read more about Clarabridge

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Service Software

    Features
    • Alerts/Notifications
    • Live Chat

    Key Details
    Industries
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

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