Top Customer Service Software

Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service ... read more about Froged

Consumers care first and foremost about having their time valued by brands. Our complete and versatile customer service solution makes us a one-stop-shop for brands to care for their customers more effectively and efficiently, while boosting customer satisfaction and engagement. ... read more about Helpshift

Kommunicate is a world-beating customer support solution made by Team Applozic. At Applozic, we have empowered 300+ businesses with in-app messaging solutions. Being in the SaaS scenario for more than two and a half years, we have embarked on a new journey to provide an all-in-one customer support solution to help you delight your customers in this consumer-first era. We are a team of 20+ hard wor ... read more about Kommunicate

Helping Ecommerce Businesses to Scale Their Support Teams. Richpanel is the customer service platform for Ecommerce teams. We design & develop tools that make it easy for eCommerce teams to automate their support and remain personal as they scale. ... read more about Richpanel

Online Lead Portal is a service-first Mobile CRM tool that builds software designed to improve customer communication & develop better follow up. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home. Our sales CRM tool is powerful and flexible, and scales to meet the needs of any business. Even yours to grow ... read more about Online Lead Portal

Gorgias is the ecommerce helpdesk that turns your customer service into a profit center. The best merchants grow through exceptional customer service. Have all your customer's data displayed when you're talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk. ... read more about Gorgias

With strong support from experienced advisors boasting 15 years of work in Customer Service, the CoSupport AI team creates human-centric AI solutions to ensure customer service and deliver Business Intelligence to core company departments. CoSupport AI consists of 3 components: Agent, Customer, and BI. They work in synergy to boost Customer Support team productivity, automate customer requests, an ... read more about CoSupport AI

One shared inbox for all customer contact: e-mail, website chat, Facebook Messenger, Twitter, Voice and SMS. ... read more about Trengo

Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management. It is the Customer Center that best fits for companies that are looking to manage omnichannel communications and the other is the Service Enterprise which best fits for medium and large companies looking to deliver high-level service across multiple communication channels. ... read more about Service Creatio

Nextiva CRM manages your customer's interactions with sales and service CRM. Collect data at every touchpoint across the system, trigger powerful workflow automation, gain insight that everyone in your organization can leverage, and build amazing relationships with your customers. ... read more about Nextiva CRM

Customer service is about more than the customer. It is about your business and your teams, too. Zendesk not only makes things easy on your customers, but sets your teams up for success and keeps your business in sync. It is everything you need, in one powerful package. Offer conversational support in ways that are convenient for your customers, so it is simple for them to get the answers they ... read more about Zendesk Guide

piHappiness is a Comprehensive Real-time Customer Feedback App & Software, measuring Customer Satisfaction. The Customer Service Software Uses Multiple Metrics like Emoticons, NPS scores, Feedback Categories, and Reasons, Single and Multiple Questionnaires and Open Text Using Tablets, iPads, Online Surveys to capture Customer Satisfaction. With Customized Reports and Dashboards, Access Real-time F ... read more about piHappiness

Crisp is a multichannel customer support platform that helps small and medium companies to scale their customers' relationship through a wide range of features. Crisp offer 3 plan for every kind of business: - Free - 2 agents - Live chat and Mobile Apps (0$ / months) - Pro - 4 agents - Multi-channel management (messenger / twitter / emails) + specific features for live chat (Triggers, canned ... read more about Crisp

Fortifi is a complete end-to-end cloud-based business platform making billing, marketing, and support seamless, scalable, and reliable. Fortifi offers in-depth tools to automate, categorize, notify and increase productivity for your business in intuitive and easy setup features. ... read more about Fortifi

Customer support tickets matched with order data from everywhere you sell - unified into a simple system your team will love. edesk helps manage all your customer queries,all in one place. eDesk does more than just manage your tickets - it helps you solve them. Get the answer right first time with Artificial Intelligence and more. ... read more about edesk

CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies. By integrating support and service ticket management, customer self-service, license and contract management, and a product knowledgebase, CustomerWise empowers you to focus on customer service throughout the entire customer lifecyCle. ... read more about CustomerWise

DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) that provides high reliability, flexibility, scalability and extensibility. Our support ticketing system helps to bring quality of your customer care to the new le ... read more about DiamanteDesk

EvantoDesk is a simple, user-friendly customer service software designed specifically for small and medium-sized businesses. Developed and built with SMEs in mind, EvantoDesk comes with all the features a small or medium-sized enterprise needs to effortlessly deliver high-quality support services to their customers sans the complicated tools, complex configurations, and a heavy price tag. ... read more about EvantoDesk

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities. ... read more about Help Sumo

NABD is a workflow-based customer service management solution. It manages a customer's cross-channel exposure with a company, product, brand, or service by providing end-to-end view of customer cases, issues, concerns, and queries. NABD is a workflow-based customer service management solution. It manages a customer's cross-channel exposure with a company, product, brand, or service by providing en ... read more about NABD System

Whether your customer support hero is a lone warrior or a group of hundreds, Abhisi makes it easy to care for your customers because it works just like email. Sign up for the free beta and put it through its paces. Let us know if anything is quirky or needs to be added or just doesn't look right. And since you are joining at the beginning of Abhisi's release, you can have a say in shaping the fina ... read more about Abhisi

Help desk solution that enables customer response through phone calls, email integration, client history, tickets tracking and more. Web-based customer support solution that assists businesses of all sizes with ticket management, knowledge bases, live chat & more. ... read more about Enchant

Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Safeguard your data without compromising on giving customers heroic support! Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep data private and secure. Helpy ha ... read more about Helpy

Vocalcom’s multi-award winning cloud-based contact center solution and inside sales platform help businesses to drive a more effective sales team, and manage multichannel customer interactions as one single conversation. With a strong track record of innovation and a never-ending desire to be the first, Vocalcom powers more than 1 billion of the world’s best customer experiences while deliveri ... read more about Vocalcom

Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks an ... read more about Kustomer

xSellco’s connected eCommerce platform helps online sellers manage customer support, feedback and pricing in one place. With 80+ live connections to Amazon, eBay, Walmart and many more, our products centralize your support tickets and order details, improve your seller ratings and win the Amazon Buy Box at the best price. ... read more about xSellco eDesk

We’re building the software layer that powers and automates support for every connected technology in the world. We put the customer at the center of the support experience by enabling technology organizations to see the world the way their customers do; as an interconnected ecosystem of technologies and services, that collectively represent the overall experience. ... read more about Relay

HelpShelf combines all of your support resources into one gorgeous widget and then makes sure that it's available when it matters the most.HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. ... read more about HelpShelf

UUChat is a fully open-source, hackable platform for building and running a modern online customer service system. UUChat hopes to provide a compact and convenient and efficient customer service system. ... read more about UUChat