Trengo

Streamline emails, socials, whatsapps, calls and collaborate in your team-inbox
1.0 (1 Reviews) Write a Review
Overview
Trengo
One shared inbox for all customer contact: e-mail, website chat, Facebook Messenger, Twitter, Voice and SMS.
Media
Core Features
Customer Service Features
  • Alerts/Notifications
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Self-Service Portal
  • Social Media Integration
Customer Engagement Features
  • Communication Management
  • Reporting/Analytics
  • Self Services
Pricing
Pricing Type
Contact Vendor
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Vendor pricing page
14 Days Trial
Customer Reviews
1.0 (1 Reviews)

Nauseous!

Max Looman
posted on 6/2/20

Hidden sky-high costs that are billed if you use a trial. Beware people! Far too good to be true. Contacted but they offer no possibility of cooperation. Sour people! Ultimately, therefore, it is all about money and not about customer loyalty. Just Freshdesk for me again!

SOFTWARE RESPONSE
Trengo
Trengo
Feb 6, 2020
Hi Max Looman.

I'm so sorry to hear that you accepted our terms and costs for our additional addon but didn't know that you would pay for this at the end of the billing period. We always try to communicate our prices the best way possible and therefore users must accept these addons to activate.

Unfortunately, we have seen that you gave our company multiple negative reviews due to this matter. We always try to help our customers the best way possible, and if it comes to payments we have to be clear on this matter. We will reach out to you shortly to discuss this matter.
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • On-Site Training