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Helping Ecommerce Businesses to Scale Their Support Teams. Richpanel is the customer service platform for Ecommerce teams. We design & develop tools that make it easy for eCommerce teams to automate their support and remain personal as they scale.
Screenshot & Video
LICENSING & DEPLOYMENT
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
SUPPORT
- Chat
- Phone
Knowledge Base
- Help Guides
- Video Guides
- Blogs
Richpanel Core Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Proactive Chat
- Reports & Analytics
- Secured Encryption
Richpanel Pricing
Pricing Type
-
Flat Rate
Free Version
-
No
Payment Frequency
-
Monthly Payment
Vendor pricing page
-
14 Days Trial
Plans & Packages
Standard
$80 Per Month
Richpanel Reviews
Kendall Hargraves
Posted on Jan 06, 2023
Richpanel is a SaaS-based Customer Support CRM Platform that helps data-first enterprises to deliver richer and more personalized experiences.
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Review Summary
So far, I am loving this program. I got very nice features like a chatbot, customer journey mapping, customer segmentation, and support ticket tracking, in this amazing software. It is a fast-working software for providing the best customer service. This program is nothing less than perfect, really a true lifesaver for our customer service.
Which features have you used in Richpanel?
Help Desk Software , Live Chat Software
How long have you used Richpanel?
9 Months
How frequently you use Richpanel?
Daily
What do you like the most about Richpanel?
So easy to use and not cluttered with a bunch of unusable nonsense.
Neat, Clean and user-friendly UI.
Very productive and efficient software.
What do you like the least about Richpanel?
Needs to have better filtering options, however.
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