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Richpanel

5.0 (1 Review)|Write a Review|Unclaimed profile

Deployment

WindowsMacLinuxAndroidiPhone/iPadWeb-based

Best for

1000+ employees

Overview

About Richpanel

Helping Ecommerce Businesses to Scale Their Support Teams. Richpanel is the customer service platform for Ecommerce teams. We design & develop tools that make it easy for eCommerce teams to automate their support and remain personal as they scale.

At a glance

Software information

Industries served, licensing and the support Richpanel provides.

Licensing

  • Monthly Payment
  • Free trial

Support

  • Phone
  • Email
  • Live Chat

Training

  • Help Guides
  • Video Guides
  • Blogs

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs

What users say

Review Analytics of Richpanel

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations4.0
Review Summary
Drawn from 1 verified reviews
So easy to use and not cluttered with a bunch of unusable nonsense.Neat, Clean and user-friendly UI.Very productive and efficient software.
Detailed Reviews of Richpanel
Sort ByWrite a Review
Kendall HargravesVerified Review
Posted on Jan 6, 2023

“Richpanel is a SaaS-based Customer Support CRM Platform that helps data-first enterprises to deliver richer and more personalized experiences.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations4.0
So far, I am loving this program. I got very nice features like a chatbot, customer journey mapping, customer segmentation, and support ticket tracking, in this amazing software. It is a fast-working software for providing the best customer service. This program is nothing less than perfect, really a true lifesaver for our customer service.

Capabilities

Richpanel features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management

Live Chat Software

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption

Customer Service Software

  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Plans

Richpanel pricing

Pricing Type
Flat Rate
Free Version
No
Payment Frequency
Monthly Payment
Free Trial
14 Days
Vendor pricing page
Standard$80 / month

Media

Screenshots & video

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