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Effortless customer support for your ecommerce store

Helping Ecommerce Businesses to Scale Their Support Teams. Richpanel is the customer service platform for Ecommerce teams. We design & develop tools that make it easy for eCommerce teams to automate their support and remain personal as they scale.
Richpanel
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs

Media

Richpanel Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
Focus of Customer Service Feature
  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Richpanel Pricing

Pricing Type
  • Flat Rate
Free Version
  • No
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
Vendor pricing page
Plans & Packages
Standard
$80 Per Month

Richpanel Reviews

5.0 1 Review
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  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Kendall Hargraves

Richpanel is a SaaS-based Customer Support CRM Platform that helps data-first enterprises to deliver richer and more personalized experiences.

So far, I am loving this program. I got very nice features like a chatbot, customer journey mapping, customer segmentation, and support ticket tracking, in this amazing software. It is a fast-working software for providing the best customer service. This program is nothing less than perfect, really a true lifesaver for our customer service.

What was the project name that you have worked with Richpanel?

Help Desk Software , Live Chat Software

How long have you used Richpanel?

9 Months

How frequently you use Richpanel?

Daily

What do you like the most about Richpanel?

So easy to use and not cluttered with a bunch of unusable nonsense.

Neat, Clean and user-friendly UI.

Very productive and efficient software.

What do you like the least about Richpanel?

Needs to have better filtering options, however.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

HubSpot CRM
WooCommerce

Switched from

Zoho Desk
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