About Help Sumo

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities.

At a glance

Software information

Industries served, licensing and the support Help Sumo provides.

Licensing

Monthly Payment
Annual Subscription
Free trial

Support

Email
Online (Ticket)

Training

Help Guides
On-Site Training

Knowledge Base

Help Guides
On-Site Training

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Capabilities

Help Sumo features

The full feature set, grouped by module.

Help Desk Software

Analytics & Reporting
Customization
Dashboards
Email Integration
Escalation
Knowledge Base
Live Chat
Multi-Channel
Multilingual
SLA
Ticketing Management

Customer Service Software

Escalation
Help Desk
Knowledge Base
Live Chat
Self-Service Portal
Social Media Integration

Plans

Help Sumo pricing

Pricing Type

Flat Rate

Free Version

Payment Frequency

Monthly Payment, Annual Subscription

Free Trial

30 Days

Vendor pricing page

Standard$19 / month

Media

Screenshots & video

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