Clarabridge

Actionable Insights from Every Customer Interaction, in One Platform

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Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers. With customer feedback trends, correlation, and root cause analysis the best and biggest companies in the world use the Clarabridge SaaS solution to power their CEM programs.

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LICENSING & DEPLOYMENT

Proprietary
Cloud Hosted
Web-based

SUPPORT

Phone

Knowledge Base

Help Guides
Video Guides
Blogs
Webinars
On-Site Training

Clarabridge Core Features

Business Intelligence

Ad Hoc Analysis
Benchmarking
Key Performance Indicators
Strategic Planning
Trend/Problem Indicators

Customer Service

Alerts/Notifications
Live Chat

Data Extraction

Data Cleansing
Disparate Data Collection
Document Extraction
Email Address Extraction
Schedule Extraction
Unstructured Data Extraction

Customer Experience

Action Management
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
Trend Analysis

Social Media Management

Content Management
Multi-Account Management
Post Scheduling
Reporting & Analytics

Clarabridge Pricing

Pricing Type

Contact Vendor

Free Version

Payment Frequency

Quote Based

Vendor pricing page

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