Clarabridge

Actionable Insights from Every Customer Interaction, in One Platform
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Overview
Clarabridge
Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers. With customer feedback trends, correlation, and root cause analysis the best and biggest companies in the world use the Clarabridge SaaS solution to power their CEM programs.
Media
Core Features
Business Intelligence Features
  • Ad Hoc Analysis
  • Benchmarking
  • Key Performance Indicators
  • Strategic Planning
  • Trend/Problem Indicators
Customer Service Features
  • Alerts/Notifications
  • Live Chat
Data Extraction Features
  • Data Cleansing
  • Disparate Data Collection
  • Document Extraction
  • Email Address Extraction
  • Schedule Extraction
  • Unstructured Data Extraction
Social Media Management Features
  • Brand Tracking
  • Campaign Management
  • Customer Engagement
  • Multi-Account Management
  • Social Media Monitoring
Customer Experience Features
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Operations Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis
Pricing
Pricing Type
Contact Vendor
Free Version
No
Payment Frequency
Quote Based
Customer Reviews
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Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
Support
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training
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