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Multi-channel customer service. Built-in virtual exchange. Built-in CRM.

The best cloud-based contact center software that helps you deliver great customer service. Handle voice, email, web chat, SMS and all communication via social media channels in one solution with extended features such as CRM, real-time, wallboards and much more. A breakthrough contact center solution designed to transform customer service. Manage inbound and outbound interactions, analyze performance metrics, automate tasks, and deliver exceptional service across multiple channels. Discover the future of contact center management. We combine virtual pbx, omni-channel contact center technology, realtime analytics, integrated CRM and helpdesk and offer a single platform with rich API to help companies improve productivity and overall customer experience. Daktela provides integrated global voice services, sms messaging and DID numbers from more than 70 countries. We are committed to award winning 24/7 customer support.
Daktela Polska
2005
Poland
  • Hospital-health-care
  • Information-technology-services
  • Leisure-travel
3 Industries
  • English
1 Language
Industries
  • Hospital-health-care
  • Information-technology-services
  • Leisure-travel
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • On-Site Training

Media

Daktela
Daktela

Daktela Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Email Integration
  • Escalation
  • Knowledge Base
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
Focus of Speech Recognition Feature
  • Audio Capture
  • Automatic Transcription
  • Concatenated Speech
  • Custom Dictionary
  • Customizable Macros
  • Speech-to-Text Analysis
  • Voice Recognition
Focus of Customer Service Feature
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
Focus of Call Tracking Feature
  • Call Recording
  • Call Routing
  • Caller Identification
  • CRM Integration
  • Intuitive Dashboard
  • Real-Time Analytics

Daktela Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Payment Frequency
  • Monthly Payment
Vendor pricing page

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