The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback and referral management to provide an actionable mapping across the user journey. SmartKarrot is actively helping businesses across industries (patient engagement, employee engagement, consumer engagement) and applications (SaaS, Mobile & Web) in their digital engagement and experience initiatives.
Core Features
Marketing Automation Features
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Email Marketing
  • Sales Intelligence
  • Search Marketing
  • Segmentation and Targeting
Customer Service Features
  • Appointment Management
  • Feedback Management
  • Live Chat
  • Response Templates
  • Social Media Integration
Customer Success Features
  • Account Management
  • Alert/Notification
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Task Management
Customer Engagement Features
  • Churn Management
  • Communication Management
  • Community Management
  • Feedback Management
  • Reporting/Analytics
  • Self Services
  • Video Support
Customer Experience Features
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Operations Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Trend Analysis
Pricing Type
Contact Vendor
Free Version
Payment Frequency
Monthly Payment, Annual Subscription
Vendor pricing page
30 Days Trial
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Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Phone
Knowledge Base
  • Video Guides
  • Webinars
  • Infographics
  • Case Studies