Touchpoint Suite
The all-in-one platform to engage customers and grow your business. Releasing publicly Q4, 2023
Touchpoint is a customer engagement platform that unifies every step of the customer journey, from consideration to support. Achieve a 360-degree overview of all customer activities and share information across sales, marketing, and support departments.
Designed with small and medium businesses in mind, Touchpoint offers simple yet robust features, such as:
- Touchpoint Serve: ticketing and shared inboxes, omnichannel messenger, virtual call center, SMS chat, feedback surveys, live chat widget, reporting & analytics.
- Touchpoint Sell: customizable sales pipelines, leads and deals, sales automation, calendar and reminders, tasks and activities.
- Touchpoint Promote: Email and SMS campaigns with over 1,000 responsive templates, simple campaign builder, message personalization, A/B testing for email, segments and lists, automation workflows.
- Touchpoint Connect: 360-degree contact view and multi-channel communication via SMS, email, live chat, and virtual call center.
Designed with small and medium businesses in mind, Touchpoint offers simple yet robust features, such as:
- Touchpoint Serve: ticketing and shared inboxes, omnichannel messenger, virtual call center, SMS chat, feedback surveys, live chat widget, reporting & analytics.
- Touchpoint Sell: customizable sales pipelines, leads and deals, sales automation, calendar and reminders, tasks and activities.
- Touchpoint Promote: Email and SMS campaigns with over 1,000 responsive templates, simple campaign builder, message personalization, A/B testing for email, segments and lists, automation workflows.
- Touchpoint Connect: 360-degree contact view and multi-channel communication via SMS, email, live chat, and virtual call center.
2001
Estonia
- Information-technology-services
- Telecommunications
- English
Industries
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Information-technology-services
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Telecommunications
Licensing & Deployment
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Proprietary
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Cloud Hosted
Support
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Email
-
Chat
-
Phone
-
WeekdaysSupport Days
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Support Time- 08:00 to 17:00 (GMT)
Training
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Webinar
Touchpoint Suite Core Features
Focus of Customer Service Feature
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
Touchpoint Suite Pricing
Pricing Type
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Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
Available Trial
Payment Frequency
-
Monthly Payment
