Touchpoint Suite

Touchpoint is a customer engagement platform that unifies every step of the customer journey, from consideration to support. Achieve a 360-degree overview of all customer activities and share information across sales, marketing, and support departments.

Designed with small and medium businesses in mind, Touchpoint offers simple yet robust features, such as:

- Touchpoint Serve: ticketing and shared inboxes, omnichannel messenger, virtual call center, SMS chat, feedback surveys, live chat widget, reporting & analytics.
- Touchpoint Sell: customizable sales pipelines, leads and deals, sales automation, calendar and reminders, tasks and activities.
- Touchpoint Promote: Email and SMS campaigns with over 1,000 responsive templates, simple campaign builder, message personalization, A/B testing for email, segments and lists, automation workflows.
- Touchpoint Connect: 360-degree contact view and multi-channel communication via SMS, email, live chat, and virtual call center.