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EcholoN - is the modular and individual standard software custom-made suit for your company. Adaptation without programming, individually and always updateable. That's EcholoN, the service management software. The EcholoN Helpdesk solution focuses on internal IT and user support, which makes it the link between the IT department and their colleagues. The EcholoN Helpdesk solution can be customized at any time according to your requirements. Thus, you can use all the modules and extensions, as well as the EcholoN Ticket System or the comprehensive solution for holistic service management.
- Airlines-aviation
- Automotive
- Aviation-aerospace
- Banking
- Biotechnology
- Broadcast-media
- Building-materials
- Business-supplies-equipment
- Chemicals
- Civil-engineering
- Computer-network-security
- Computer-hardware
- Computer-networking
- Computer-software
- Construction
- Consumer-services
- Defense-space
- Electrical-electronic-manufacturing
- Environmental-services
- Events-services
- Facilities-services
- Financial-services
- Food-beverages
- Food-production
- Furniture
- Government-administration
- Hospital-health-care
- Human-resources
- Import-export
- Industrial-automation
- Information-services
- Information-technology-services
- Insurance
- International-trade-development
- Legal-services
- Logistics-supply-chain
- Machinery
- Maritime
- Mechanical-or-industrial-engineering
- Military
- Museums-institutions
- Nonprofit-organization-management
- Oil-energy
- Outsourcing-offshoring
- Pharmaceuticals
- Program-development
- Railroad-manufacture
- Real-estate
- Renewables-environment
- Restaurants
- Retail
- Security-investigations
- Semiconductors
- Shipbuilding
- Telecommunications
- Transportation-trucking-railroad
- Utilities
- Warehousing
- Wholesale
- Chinese
- Danish
- Dutch
- English
- French
- German
- Greek
- Italian
- Japanese
- Spanish
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
SUPPORT
- Email
- Chat
- Phone
- 24x7 Support
Training
- Webinar
- In-person
- Documentation
EcholoN Core Features
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Appointment Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Audit Management
- Complaint Management
- Defect Tracking
- Document Control
- Equipment Management
- Maintenance Management
- Performance Reporting
- Risk Management
- Supplier Quality Control
- Training Management
EcholoN Pricing
Pricing Type
-
Contact Vendor
Preferred Currency
-
EUR (€)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
One-Time Payment
Pricing Description
Hybrid operating model
one time purchase licence
Rental licence
one time purchase licence
Rental licence
Plans & Packages
EcholoN Express 5 Us
$5000 One-time
Clever, quick and easy - the Express Edition of EcholoN is the easy and cost-effective entry into a professional help desk solution. The fast ticket collection with knowledge database provides small and medium businesses
Features
- Ticket-System
- Knowledge Base
- customer support
- IT - Support