EcholoN

Enterprise Service Management Suite - Made in Germany

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EcholoN - is the modular and individual standard software custom-made suit for your company. Adaptation without programming, individually and always updateable. That's EcholoN, the service management software. The EcholoN Helpdesk solution focuses on internal IT and user support, which makes it the link between the IT department and their colleagues. The EcholoN Helpdesk solution can be customized at any time according to your requirements. Thus, you can use all the modules and extensions, as well as the EcholoN Ticket System or the comprehensive solution for holistic service management.
mIT solutions GmbH
1999
Germany
59 Industries
10 Languages
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LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation

EcholoN Core Features

Help Desk

  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management

Customer Service

  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Quality Management

  • Audit Management
  • Complaint Management
  • Defect Tracking
  • Document Control
  • Equipment Management
  • Maintenance Management
  • Performance Reporting
  • Risk Management
  • Supplier Quality Control
  • Training Management

Service Desk

  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management

EcholoN Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • EUR (€)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • One-Time Payment

Pricing Description

Hybrid operating model
one time purchase licence
Rental licence

Plans & Packages

EcholoN Express 5 Us
$5000 One-time
Clever, quick and easy - the Express Edition of EcholoN is the easy and cost-effective entry into a professional help desk solution. The fast ticket collection with knowledge database provides small and medium businesses
Features
  • Ticket-System
  • Knowledge Base
  • customer support
  • IT - Support

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