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Enterprise Service Management Suite - Made in Germany

EcholoN - is the modular and individual standard software custom-made suit for your company. Adaptation without programming, individually and always updateable. That's EcholoN, the service management software. The EcholoN Helpdesk solution focuses on internal IT and user support, which makes it the link between the IT department and their colleagues. The EcholoN Helpdesk solution can be customized at any time according to your requirements. Thus, you can use all the modules and extensions, as well as the EcholoN Ticket System or the comprehensive solution for holistic service management.
mIT solutions GmbH
1999
Germany
  • Airlines-aviation
  • Automotive
  • Aviation-aerospace
  • Banking
  • Biotechnology
  • Broadcast-media
  • Building-materials
  • Business-supplies-equipment
  • Chemicals
  • Civil-engineering
  • Computer-network-security
  • Computer-hardware
  • Computer-networking
  • Computer-software
  • Construction
  • Consumer-services
  • Defense-space
  • Electrical-electronic-manufacturing
  • Environmental-services
  • Events-services
  • Facilities-services
  • Financial-services
  • Food-beverages
  • Food-production
  • Furniture
  • Government-administration
  • Hospital-health-care
  • Human-resources
  • Import-export
  • Industrial-automation
  • Information-services
  • Information-technology-services
  • Insurance
  • International-trade-development
  • Legal-services
  • Logistics-supply-chain
  • Machinery
  • Maritime
  • Mechanical-or-industrial-engineering
  • Military
  • Museums-institutions
  • Nonprofit-organization-management
  • Oil-energy
  • Outsourcing-offshoring
  • Pharmaceuticals
  • Program-development
  • Railroad-manufacture
  • Real-estate
  • Renewables-environment
  • Restaurants
  • Retail
  • Security-investigations
  • Semiconductors
  • Shipbuilding
  • Telecommunications
  • Transportation-trucking-railroad
  • Utilities
  • Warehousing
  • Wholesale
59 Industries
  • Chinese
  • Danish
  • Dutch
  • English
  • French
  • German
  • Greek
  • Italian
  • Japanese
  • Spanish
10 Languages
Industries
  • Airlines-aviation
  • Automotive
  • Aviation-aerospace
  • Banking
  • Biotechnology
  • Broadcast-media
  • Building-materials
  • Business-supplies-equipment
  • Chemicals
  • Civil-engineering
  • Computer-network-security
  • Computer-hardware
  • Computer-networking
  • Computer-software
  • Construction
  • Consumer-services
  • Defense-space
  • Electrical-electronic-manufacturing
  • Environmental-services
  • Events-services
  • Facilities-services
  • Financial-services
  • Food-beverages
  • Food-production
  • Furniture
  • Government-administration
  • Hospital-health-care
  • Human-resources
  • Import-export
  • Industrial-automation
  • Information-services
  • Information-technology-services
  • Insurance
  • International-trade-development
  • Legal-services
  • Logistics-supply-chain
  • Machinery
  • Maritime
  • Mechanical-or-industrial-engineering
  • Military
  • Museums-institutions
  • Nonprofit-organization-management
  • Oil-energy
  • Outsourcing-offshoring
  • Pharmaceuticals
  • Program-development
  • Railroad-manufacture
  • Real-estate
  • Renewables-environment
  • Restaurants
  • Retail
  • Security-investigations
  • Semiconductors
  • Shipbuilding
  • Telecommunications
  • Transportation-trucking-railroad
  • Utilities
  • Warehousing
  • Wholesale
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • Webinar
  • In-person
  • Documentation
Knowledge Base

Media

EcholoN

EcholoN Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management
Focus of Customer Service Feature
  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Focus of Quality Management Feature
  • Audit Management
  • Complaint Management
  • Defect Tracking
  • Document Control
  • Equipment Management
  • Maintenance Management
  • Performance Reporting
  • Risk Management
  • Supplier Quality Control
  • Training Management
Focus of Service Desk Feature
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management

EcholoN Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • EUR (€)
Free Version
  • No
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • One-Time Payment
Pricing Description
Hybrid operating model
one time purchase licence
Rental licence
Vendor pricing page Get Free Trial
Plans & Packages
EcholoN Express 5 Us
$5000 One-time
Clever, quick and easy - the Express Edition of EcholoN is the easy and cost-effective entry into a professional help desk solution. The fast ticket collection with knowledge database provides small and medium businesses
Features
  • Ticket-System
  • Knowledge Base
  • customer support
  • IT - Support

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