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A complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. Boost agent and employee engagement, collaboration and operational effectiveness for customer success. Activate agent potential with timely feedback, intelligent coaching and collaboration tools for continuous improvement. Ensure productivity and support work-from-home agents with a unified toolset that eliminates app confusion. Design better experiences with support for all channels and proactive, AI-powered self-service options for today’s digitally connected customers.
- Banking
- Financial-services
- Hospital-health-care
- Information-services
- Information-technology-services
- Retail
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
SUPPORT
- Email
- Chat
- Phone
- 24x7 Support
Training
- Webinar
- Documentation
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
8x8 Contact Center Core Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
8x8 Contact Center Pricing
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
