Overview

About Jacada

Jacada is a customer service automation company that builds software designed to future-proof your customer experience with robotic automation and artificial intelligence.With Jacada's one of a kind robot factory, you can automate your customer interactions, conversations and related processes across the entire customer lifecycle to deliver an effortless customer service experience.

At a glance

Software information

Industries served, licensing and the support Jacada provides.

Licensing

Quote Based

Support

Phone
Email
Live Chat
Online (Ticket)

Training

Help Guides
Video Guides
Blogs

Knowledge Base

Help Guides
Video Guides
Blogs

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Capabilities

Jacada features

The full feature set, grouped by module.

Customer Service Software

Alerts/Notifications
Appointment Management
Feedback Management
Help Desk
Live Chat
Response Templates
Self-Service Portal

Call Center Software

Call Logging
Call Recording
Call Scripting
Campaign Management
Conference Calling
Escalation Management
Manual Dialer
Predictive Dialer
Queue Management
Voicemail

Plans

Jacada pricing

Free Version

Payment Frequency

Quote Based

Vendor pricing page

Media

Screenshots & video

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