Bonga Cloud

Make Every Call Count

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Welcome to the forefront of call center evolution! At Bonga Cloud, we're on a mission to redefine the way businesses engage with their customers. Say goodbye to mundane operations and hello to a new era of seamless customer interactions, efficient management, and unparalleled growth. Our cutting-edge call center tool is designed to empower your team, supercharge your operations, and elevate customer satisfaction to new heights.
In a world where customer expectations are constantly evolving, Bonga Cloud stands as a beacon of innovation. We believe that exceptional customer experiences should be the norm, not the exception. That's why we've crafted a tool that combines the power of technology with the art of personalized service.
Join us as we embark on a journey to revolutionize call center management. With Bonga Cloud by your side, you'll discover a world where efficiency, engagement, and customer delight converge. Are you ready to transform the way you connect with your audience?
Bonga Cloud LTD
2021
Kenya
4 Industries
1 Language
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LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation

Bonga Cloud Core Features

Customer Service

  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Help Desk
  • Response Templates

Call Center

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics

Customer Experience

  • Dashboard
  • Feedback Management
  • Predictive Analytics
  • Reporting & Analytics
  • Trend Analysis

Bonga Cloud Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
  • Quote Based

Pricing Description

All prices are inclusive of 16% VAT.

Plans & Packages

Bonga Basic
$125 Per Month
Enthusiasts, figuring out customer support journey.
Features
  • Up to 3 agents
  • Admin account
  • Bonga DID number
  • 7x5 Email support
Bonga Pro
$305 Per Month
Seasoned, customer service is at the core of your business.
Features
  • Up to 10 agents
  • Custom DID number
  • 8x5 Call & Email support
  • Bonga Integrations
Bonga Premium
$510 Per Month
Enterprises, streamlining all your interactions.
Features
  • Up to 20 agents
  • Bring Your Own SIP
  • 12x6 Call & Email support
  • Custom Integrations
Bonga Gold
$1280 One-time
Custom package. Reach out to us today at [email protected]
Features
  • Endless opportunities await.
  • You are clear on what you seek.
  • Don't be scared by the numbers

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