Sugester
Deployment
Best for
Overview
About Sugester
Stop losing customers due to long response times. Sugester helps you collect and sort through incoming messages, assign team members to deal with each question and monitor their resolution. Providing stellar customer support has never been so simple. Cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share how-to's, FAQs and solutions to common problems. Not every issue requires the involvement of your team. Publish help materials online to save money and provide a 24/7/365 support channel.
At a glance
Software information
Industries served, licensing and the support Sugester provides.
Industries
- Construction
- Human-resources
Licensing
- Proprietary
- Monthly Payment
- Free trial
Support
- Live Chat
- Phone
Training
- Help Guides
- Video Guides
- Blogs
- On-Site Training
Knowledge Base
- Help Guides
- Video
- Blog
- On-Site Training
Capabilities
Sugester features
The full feature set, grouped by module.
CRM Software
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Forecasting & Analytics
- Mobile Access
- Reporting
- Sales Automation
- Workflow Automation
Help Desk Software
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Document Storage
- Escalation
- Interaction Tracking
- Knowledge Base
- Multi-Channel
- Response Template
- Ticketing Management
Live Chat Software
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Geo Targeting
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Email Marketing Software
- Automation
- Customer Surveys
- Drip Campaigns
- Event Triggered Email
- Landing Pages/Web Forms
- Mailing List Management
Customer Service Software
- Alerts/Notifications
- Feedback Management
- Help Desk
- Live Chat
- Self-Service Portal
Task Management Software
- Collaboration Tool
- Portfolio Management
- Project Budgeting
- Project Scheduling
- Reporting
- Task Management
- Team Collaboration
Knowledge Management Software
- Access Control
- Collaboration
- Knowledge Base Management
- Search/Filter
- Security
Plans
Sugester pricing
Media
Screenshots & video
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