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More than CRM and Helpdesk

Stop losing customers due to long response times. Sugester helps you collect and sort through incoming messages, assign team members to deal with each question and monitor their resolution. Providing stellar customer support has never been so simple. Cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share how-to's, FAQs and solutions to common problems. Not every issue requires the involvement of your team. Publish help materials online to save money and provide a 24/7/365 support channel.
Sugester
2015
Poland
  • Construction
  • Human-resources
2 Industries
  • English
1 Language
Industries
  • Construction
  • Human-resources
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • On-Site Training

Media

Sugester

Sugester Core Features

Focus of CRM Feature
  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Forecasting & Analytics
  • Mobile Access
  • Reporting
  • Sales Automation
  • Workflow Automation
Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Document Storage
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Multi-Channel
  • Response Template
  • Ticketing Management
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Geo Targeting
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Focus of Email Marketing Feature
  • Automation
  • Customer Surveys
  • Drip Campaigns
  • Event Triggered Email
  • Landing Pages/Web Forms
  • Mailing List Management
Focus of Customer Service Feature
  • Alerts/Notifications
  • Feedback Management
  • Help Desk
  • Live Chat
  • Self-Service Portal
Focus of Task Management Feature
  • Collaboration Tool
  • Portfolio Management
  • Project Budgeting
  • Project Scheduling
  • Reporting
  • Task Management
  • Team Collaboration
Focus of Knowledge Management Feature
  • Access Control
  • Collaboration
  • Knowledge Base Management
  • Search/Filter
  • Security

Sugester Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
Vendor pricing page
Plans & Packages
Standard
$9 Per Month

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