Knowledge Management Software

Looking for knowledge management software? GoodFirms is here to support your approach with its highly researched list of best knowledge management systems. Knowledge management tools listed here enable organizations or individuals to create, capture, maintain and share intellectual assets effectively. Take complete advantage of this handpicked list of best knowledge management software (KM software) that includes detailed information along with the original user reviews. Use the filters for business size, pricing, features, deployment type, and more to choose the right knowledge management system.

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List of Best Knowledge Management Software with Reviews

  • Document360

    The Knowledge Base Software that scales with your Product
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    Document360 is No #1 Knowledge base software for a software project and product documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises. With easy to configure capabilities, you can m... learn more about Document360

    "Huge Upgrade, Document360 is a Hidden Gem. It's simply polished and professional!"
    Clara Diaz
    Entry Level Price
    $99 Per Month
    Free Trial
    14 Days
    50%

    Category Focus

    Knowledge Management Software
  • UseResponse

    All in one customer support software | knowledge base software.
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    UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer voice actionable, manageable and productive. Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, Chabot, Feedback Community... learn more about UseResponse

    "Great Exeperience"
    Wowdesk Inc
    Entry Level Price
    $1490 Per Year
    Free Trial
    14 Days
    25%

    Category Focus

    Knowledge Management Software
  • Confluence

    Accomplish more together.
    Visit website

    Making information accessible to your organization is important now more than ever. Confluence can serve as your company's primary Knowledge Management Software tool. Use it to capture, preserve, and organize your most valuable assets. Whether it be company updates, project plans, or other important intel, keep it accessible and trackable with Confluence. ... learn more about Confluence

    "All experiences are good with this software, highly recommends to everyone"
    Suleman Ahmad
    Entry Level Price
    $5.50 Per Month
    Free Trial
    7 Days
    11%

    Category Focus

    Knowledge Management Software
  • Notion

    All-in-one workspace.
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    Notion is an application that provides components such as notes, databases, kanban boards, wikis, calendars and reminders. Users can connect these components to create their own systems for knowledge management, note taking, data management, project management, among others. A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team. Write, plan, c... learn more about Notion

    "Highly recommended for all types of businesses for efficient results"
    Marc Bromhall, Founder at StorageBuddy
    Entry Level Price
    $4 Per Month
    Free Trial
    Available
    16%

    Category Focus

    Knowledge Management Software
  • Guru

    Empower your revenue teams with the knowledge they need.
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    Guru unifies your collective knowledge, verifies its accuracy, and empowers your revenue teams - Marketing, Sales, Support, and Success. Using AI, Guru suggests relevant knowledge to you in real-time in every application you work in. The more you use Guru, the smarter it gets.... learn more about Guru

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Knowledge Management Software
  • Slab

    Knowledge Base &Wiki That Democratizes Knowledge
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    We build software that brings teams together to make the world's workplaces more productive.We believe shared knowledge empowers teams to do their best. That's why we developed Slab. Shared knowledge fosters collaboration, allowing even the smallest of teams to have an enormous impact.... learn more about Slab

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Knowledge Management Software
  • Bloomfire

    Best in Class Knowledge Management Software
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    Bloomfire is an easy-to-use knowledge management system that organizes information and expertise to break down silos and make companies more efficient. Our knowledge management software is used by thousands of employees at leading companies for social learning, customer service, and sales & marketing alignment. With Bloomfire, collaboration is easier, work gets done more efficiently, and employees... learn more about Bloomfire

    "A Perfect Content Manager & Media Repository"
    Sarma Kalamchety
    Entry Level Price
    $25 Per Month
    Free Trial
    N/A
    33%

    Category Focus

    Knowledge Management Software
  • Slite

    Free Knowledge Base Software
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    Bringing clarity to work. Helping teams stay in tune across time and space.For questions, email [email protected] your internal knowledge base to speed up employee onboarding, remove silos and reduce interruptions. Bring all of your team's knowledge in one, single, tool. Whether it's documentation from every department, or company-wide information, Slite is your single source of truth.... learn more about Slite

    Entry Level Price
    $6 Per Month
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • Zoho Learn

    A modern knowledge management and training platform for businesses
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    Zoho Learn is a complete knowledge and learning management platform that helps you capture and retain your team's knowledge, build training programs, and measure the results of your training. Zoho Learn is a comprehensive knowledge management and training platform that helps businesses centralize organizational knowledge and build effective training programs. Zoho Learn offers features for effortl... learn more about Zoho Learn

    Entry Level Price
    $1 Per Month
    Free Trial
    7 Days
    50%

    Category Focus

    Knowledge Management Software
  • ProProfs Knowledge Base

    Create online FAQs, user manuals, documentation & more.
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    ProProfs helps companies become more productive by centralizing access to all files, documents and how-to articles across multiple devices and platforms. With easy and faster access to useful information and other customer service-related data, organizations will see a huge impact on the performance of their sales, customer service, and support teams.... learn more about ProProfs Knowledge Base

    "A Searchable Knowledge Base With Awesome Reporting Features"
    Brayn Wills, Knowledge Management Manager at ProProfs
    Entry Level Price
    $30 Per Month
    Free Trial
    15 Days
    100%

    Category Focus

    Knowledge Management Software
  • Lessonly Knowledge

    Questions in your head. Answers at your fingertips.
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    Introducing Lessonly Knowledge, formerly Obie. Give your team fast, accurate answers to common questions, right in their moment of need. Information lives in a zillion places at work. Help your team surface answers they need from docs, lessons, and 16+ other work apps. quip teammates to find answers quickly and easily–all within their normal working environments and apps–with Lessonly Knowledg... learn more about Lessonly Knowledge

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • Archbee

    Team & Product Knowledge IN ONE PLACE
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    Archbee is a knowledge base tool for product docs on your domain, internal wikis, API references, developer guides, changelogs, diagrams and more. If you have a complex product or your users are developers, you need good documentation. We make it easy to setup branded docs on your domain — with all the bells and whistles. No more fiddling with markdown, CI/CD pipelines and integrating Algolia fo... learn more about Archbee

    Entry Level Price
    $30 Per Month
    Free Trial
    Available
    100%

    Category Focus

    Knowledge Management Software
  • livepro

    Knowledge Management Software that delivers the correct answers for your staff and customers, in any channel.
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    livepro helps you provide improved customer service quality and delivery through our simple knowledge management system.livepro is packed with features, so we’ve rounded up the top 6 that we think will save the most time and money. We have designed our KMS to arm your workforce with quick access to accurate knowledge, policies and procedures. ... learn more about livepro

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • Tettra

    Tettra is an internal knowledge base that organizes your scattered company knowledge
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    Tettra is an internal knowledge base that organizes your scattered company knowledge so you can use it to answer your team's repetitive questions right in Slack or MS Teams. Tettra is a knowledge management system for high-performance teams. It is the simplest and most delightful way to write about any process or project happening in your team. Chat is great for quick, casual communication, but de... learn more about Tettra

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Knowledge Management Software
  • ScreenSteps

    Knowledge Base Software
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    Achieve better training results in less time for your employees and customers. Cloud-based knowledge base and training.ScreenSteps Knowledge Base Software is your One-Stop-Shop for finding answers. Create a knowledge base that is easy and comfortable to use for employees & customers. From Keyword Search to a Built-In Hierarchy, this will provide users with a simple and effective knowledge base to ... learn more about ScreenSteps

    Entry Level Price
    $2500 Per Year
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • Whale

    Organized company knowledge that flows to your team
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    With Whale, centralize all of your SOPs, policies and tribal knowledge so you can onboard, train and grow your teams better. SOP & knowledge management can be a pain in the a** ⚫ Scattered and buried information ⚫ Not up-to-date and can’t be trusted ⚫ Lots of time lost searching ⚫ Employee unfriendly and boring Sounds familiar? Poor management of your SOPs and company knowledge can ... learn more about Whale

    Entry Level Price
    $12 Per Month
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • Shelf

    Answer Automation for a Changing Workplace
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    Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library di... learn more about Shelf

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • eXo

    Connect, engage and reward your workforce through social and collaborative features
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    eXo Platform is an open-source digital workplace for growing teams and enterprises. Flexible and feature-rich, eXo Platform covers a wide variety of features from knowledge, document and content management to social engagement and project/task collaboration integrated within one holistic solution. With eXo Platform, companies can connect, engage and reward their employees, customers, and partner... learn more about eXo

    Entry Level Price
    $5.00 Per Month
    Free Trial
    N/A
    20%

    Category Focus

    Knowledge Management Software
  • KnowledgeIQ

    Knowledge Management Made Simple
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    Our knowledge management solution inspires success and delivers powerful brand experiences. Imagine your collective knowledge captured in one place, secured, organized, and easy to find. Now add intelligence through machine learning to personalise the experience and continually adjust the knowledge presented to your teams and customers. We believe technology solutions should add value and be usef... learn more about KnowledgeIQ

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • GitBook

    Where software teams break knowledge silos.
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    GitBook helps you publish beautiful docs for your users and centralize your teams' knowledge for advanced collaboration. Empower anyone in your team to collaborate on your docs through our powerful editor, no coding or design required. Your docs are already designed, so you can publish them anywhere in a matter of seconds. Working on GitHub? Sync your markdown files and transform them in beautiful... learn more about GitBook

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Knowledge Management Software
  • KnowledgeOwl

    Knowledge Base Software by KnowledgeOwl
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    We build KnowledgeOwl for our customers, not us. Our users decide what features to add, and we build a product based on customer feedback.KnowledgeOwl runs on its own profits, with no outside investment or interests. The only people we answer to are our customers (and the IRS).KnowledgeOwl begins as a lean startup within another company. The vision is to build HelpGizmo, a full help desk solution ... learn more about KnowledgeOwl

    Entry Level Price
    $79 Per Month
    Free Trial
    14 Days
    100%

    Category Focus

    Knowledge Management Software
  • KBPublisher

    Knowledge Base Made Simple!
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    KBPublisher is Knowledge Management Software. It reduces the need for customer support, improves staff productivity, and eliminates time wasted searching for information. Use it to share knowledge. Publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs, or any other type of information. KBPublisher can help you give customers the answers they need and ... learn more about KBPublisher

    Entry Level Price
    $198 One-time
    Free Trial
    30 Days
    100%

    Category Focus

    Knowledge Management Software
  • ServiceNow

    Create plans, request and assign staff to specific tasks, and track
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    ServiceNow Resource Management helps project and resource managers create plans, request staffing for projects, and assign people to specific tasks. ... learn more about ServiceNow

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Knowledge Management Software
  • Docsie

    Create better product docs for your business.
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    Publish interactive context-aware knowledge portals that can change content based on customer role and dynamic attributes. Businesses save time with Docsie by simplifying their product documentation workflow and reducing reliance on multiple documentation tools. Control changes to your product documentation, and decide what gets published, when it gets published and where it gets published. Use Do... learn more about Docsie

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Knowledge Management Software
  • SABIO

    SABIO puts your knowledge in exactly the right place at exactly the right time.
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    SABIO puts your knowledge in exactly the right place at exactly the right time. Equipped with a powerful search engine, SABIO finds everything you are looking for. Find relevant knowledge either in self-generated content or uploaded documents. The user-friendly knowledge tree structures your knowledge visually and allows you to store content just the way you need it. Powerful rights- and role-mana... learn more about SABIO

    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    100%

    Category Focus

    Knowledge Management Software
  • illumin

    Shine light on the value of your research with illumin
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    The illumin Knowledge & Research Management System collects, records, quantifies, and precise queries and answers provided to staff and clients. It is the perfect tool for knowledge and research management. Easy to customize, it will suit the uniqueness of every library's reference workflows. The automatically built knowledge base becomes an audited, comprehensive, and searchable database of relev... learn more about illumin

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Knowledge Management Software
  • Astute Knowledge

    A knowledge base smart enough to build itself.
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    This knowledge management software puts the right answers at your fingertips. Give customers and service staff intelligent and accurate answers without needing to author a knowledge base from scratch.... learn more about Astute Knowledge

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • LearnLode

    Knowledge Management For Customer Service
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    LearnLode is knowledge management #km for customer service with integrated #lms and #workflow .#custserv #custexp #callcenter #cctrOur SMART personalised knowledge base, knows what you need to know before you do. Using our predictive analytics and our powerful Search function, it tracks what is going on in your contact centre to give you the most relevant information. ... learn more about LearnLode

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • Zapiens

    Activate your organization’s knowledge.
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    Knowledge Management Software designed so that companies can manage and share knowledge in an agile and efficient way. Activate your organization’s knowledge. Make information within your organization accessible for all, ensuring its transfer is fast and effective between your team members. ... learn more about Zapiens

    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    100%

    Category Focus

    Knowledge Management Software
  • Knowmax

    Knowledge management software
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    Knowmax is a knowledge management software for enterprises with huge customer subscribers. Features like decision trees, visual guides, knowledge base, and bot knowledge empower support agents of the contact centers in delivering better customer experience.... learn more about Knowmax

    Entry Level Price
    Contact Vendor
    Free Trial
    7 Days
    100%

    Category Focus

    Knowledge Management Software
  • IntelligenceBank KM

    Knowledge Management software
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    IntelligenceBank Knowledge Management makes it easy to share and collaborate on documents and data with your team. With robust workflow, approvals and an audit trail. The entire IntelligenceBank platform is customisable, so it looks like your brand and maps to your governance process. It can be accessed anywhere, anytime and from any device, including when offline with our dedicated iPad and Andr... learn more about IntelligenceBank KM

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • Taskade

    Chat, Organize, Get Things Done
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    Taskade is the remote workspace for getting things done. We are building a real-time organization and collaboration for distributed teams. Manage tasks, write notes, and video chat, in one simple platform. Taskade is reimagining the future of work, remote collaboration, and team productivity. Their mission is simple, to help teams get work done, faster and smarter. ... learn more about Taskade

    Entry Level Price
    $5 Per Month
    Free Trial
    Available
    20%

    Category Focus

    Knowledge Management Software
  • Stravito

    User-friendly knowledge management software
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    Stravito's enterprise knowledge management software is designed to be as fast and easy to use as Google. To give you more time to put your analytical skills to work and execute your organization’s consumer centricity strategy. No interruptions. No unused research. Sounds wonderful, doesn’t it? Stravito needs the contact information you provide to us to contact you about our products and servic... learn more about Stravito

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • HelpSite

    Make a Knowledge Base / Support Center - for free!
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    Generate a beautiful help site with FAQs in minutes. For free.HelpSite is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get started for free!... learn more about HelpSite

    Entry Level Price
    $14 Per Month
    Free Trial
    30 Days
    100%

    Category Focus

    Knowledge Management Software
  • Auros

    Automotive Knowledge Management Software
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    Auros is an active knowledge management system, used to capture and power technical-engineering knowledge for future innovation and efficiency.Auros Knowledge Systems is the developer and leader in providing Knowledge Aware software and services. We have become the go-to enterprise solution for active knowledge, which has proven valuable in multiple disciplines, including: manufacturing engineerin... learn more about Auros

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • Nimbus Note

    One place to manage all your | knowledge base|
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    Transform information chaos from multiple sources into an organized workplace. Empower yourself or your team to get things done faster with fewer iterations and meetings. Nimbus Business/Teams account will let you manage and organize all your information under your brand and get things done effectively. For teams/businesses, Nimbus offers Organization Console that allows managing users, workspaces... learn more about Nimbus Note

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Knowledge Management Software
  • HelpDocs

    Build your Knowledge Base in a couple of minutes
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    Hey we're HelpDocs. We make software so you can help your customers help themselves.On the surface you might think we're another knowledge base product. And yes, it's true we do make knowledge base software. But we've also grown to create a company of people who love what they work on.... learn more about HelpDocs

    Entry Level Price
    $49 Per Month
    Free Trial
    14 Days
    100%

    Category Focus

    Knowledge Management Software
  • TallyFox Tallium

    We provide a unique way to improve knowledge exchange with your business
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    TallyFox Tallium award winning SaaS knowledge Management Platform.We pioneer the application of AI tools and contextual computing for knowledge sharing.Tally sticks are an ancient way of recording numbers, quantities and agreements. They catalogue valuable data as evidence, to be shared in an intelligent way. TallyFox Tallium is a business ecosystem platform created to facilitate knowledge sharing... learn more about TallyFox Tallium

    Entry Level Price
    $3 Per Month
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • Helppier

    Share knowledge across your organization
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    Helppier is the easiest way to create user guides and in-app messages for the web. Improve the way you communicate and assist online users today.Helppier is now a fully-integrated UX tool that not only provides beautifully-designed tutorials, but also other engaging features for websites and web applications. Always keeping its initial simplicity.... learn more about Helppier

    Entry Level Price
    $49 Per Month
    Free Trial
    14 Days
    100%

    Category Focus

    Knowledge Management Software
  • Stonly

    Stonly Knowledge Bases. Interactive help and learning exactly where they’re needed
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    Stonly has reimagined how people share knowledge management. Stonly is a new medium for help and how-to content; solving the universal need for businesses, publishers, teachers - everyone, really - to teach audiences and users more effectively. Stonly empowers content creators to make interactive, step-by-step guides that can be embedded anywhere.... learn more about Stonly

    "Game changer"
    John
    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Knowledge Management Software
  • Starmind

    Identify experts. Access know-how. Solve skill gaps.
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    We believe in creating AI solutions that enhance human intelligence, not replace it. Our AI platform unlocks employees’ collective intelligence and expertise to supercharge productivity, innovation and career development. We identify subject matter experts across organizations, access undocumented knowledge and automatically create skill profiles in real-time. Our customers include Fortune... learn more about Starmind

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • Panviva

    Connect, Collaborate and Communicate.
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    Panviva is a cloud knowledge management system that empowers your employees to provide top quality customer service. Panviva captures information from wherever it is stored in your organization, optimizes it for better understanding and delivers it to any employee, anywhere. It eliminates the need to search endlessly for critical process information. Panviva delivers it right to your employees at ... learn more about Panviva

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Knowledge Management Software
  • Kipwise

    Team wiki tool with powerful integrations & search
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    Share knowledge efficiently with our built-in workflows and powerful integrations to ensure quick access to information you need to do your job. Conversations move fast (and lost fast) in Slack. Kipwise helps you build up your company knowledge base in seconds directly in Slack.KIP stands for “Knowledge is power” (instead of chicken, if you speak Dutch).We believe great knowledge comes from wh... learn more about Kipwise

    Entry Level Price
    $25.5 Per Month
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • Outline

    Team wiki & knowledge base
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    We are building software for the modern workplace, where collaboration is valued, ideas don’t sit in silos and speed and quality are paramount. The value of Outline comes through sharing knowledge, information, and workflows with the rest of your team – we hope you’ll come to think of it as a sort of communal long-term memory... learn more about Outline

    Entry Level Price
    $10 Per Month
    Free Trial
    30 Days
    100%

    Category Focus

    Knowledge Management Software
  • Tandora Knowledge Base

    Supercharge your website experience with Tandora Knowledge Base Software !
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    Tandora Knowledge Base Software allows you to build a self help portal and FAQ pages for your website to promote self help thereby reducing support queries for your support team. Build a self help portal for your business and reduce your support queries. * Create Multiple Categories in the Knowledge base software to support multiple sections of your website. * Embed the Knowledge Base software ... learn more about Tandora Knowledge Base

    Entry Level Price
    $25 Per Month
    Free Trial
    7 Days
    100%

    Category Focus

    Knowledge Management Software
  • Sharpr

    Knowledge Management
    Visit website

    Since our founding in 2011 we’ve been 100% dedicated to meeting the unique needs of consumer and marketplace insight professionals. This focus allows us to build better solutions.Our customers and the overall marketplace drive our product road map. We are constantly innovating. In addition to consistent feedback we receive, we also meet annually, in person, with our customer advisory board to di... learn more about Sharpr

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
  • Elium

    Knowledge Sharing & Communication Platform
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    We believe capturing and sharing experiences empowers individuals to make a difference. Our joy of crafting with technology means we strive to create a constantly evolving, fresh user experience, making knowledge sharing simple. We love to make bold decisions with emerging technologies, mixing our old world values with new world attitude.... learn more about Elium

    Entry Level Price
    $4.51 Per Month
    Free Trial
    14 Days
    100%

    Category Focus

    Knowledge Management Software
  • Deckard

    Where your team's knowledge gets truly smart!
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    Access relevant and up to date information on your software, where you really need it: Instant access to project history Always relevant code documentation Promote company on YouTube Clear and effective onboarding flow Access the entire project knowledge from all your tools, in one smart platform. Find out the "who", "what", "when", "where" and "why"" for each part of your software. Save yo... learn more about Deckard

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Knowledge Management Software
  • Helpjuice

    Your Search For Knowledge Base Software Ends Here
    Visit website

    Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team. We have a fully dedicated page of knowledge base examples, but here are a few of our knowledge bases. You’ll notice that they rarely resemble each other. ... learn more about Helpjuice

    Entry Level Price
    $120 Per Month
    Free Trial
    14 Days
    100%

    Category Focus

    Knowledge Management Software
  • Galisto

    Knowledge. Simple. Organised. Protected.
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    Galisto® offers you a ver y simple first contact with the Galisto® Intro as introduction to the knowledge management. For the first visit, we prepare a Galisto® Demo and we will present you interesting insights to knowledge-management. Let yourself be surprised about the knowledge we find about your company simply by connecting the public available information on the internet. ... learn more about Galisto

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    Knowledge Management Software
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Buyer’s Guide

Introduction To Buyer’s Guide For Knowledge Management Software

Knowledge Management is an integrated approach adopted by organizations to store and share enterprise data in a way that helps to improve its performance, internal communication, and customer support. Besides that, Knowledge Management is crucial for decision-makers aiming for organizational performance. It helps them to address a few challenges that include;

  • Responding to a competitor's move
  • Retaining customers
  • Planning for new offerings
  • Enhancing productivity
  • Managing business processes efficiently
  • Improving customer satisfaction

Above all, a systematic approach to knowledge management facilitates decision-making capacity at every level, builds routine learning, and creates space for innovation. 

By delivering relevant information through structured data, a knowledge management system can provide the basis for making good decisions.

This buyer guide is intended to help business owners to get a complete overview of Knowledge Management Software. The guide is packed with key aspects and tips to make an informed decision on the best Knowledge Management Software.

What Are The Major Elements Of Knowledge Management?

Knowledge Management has four major components. These four components must be well regarded when setting up a KM program.

1) People: It involves senior leaders and stakeholders who possess the domain knowledge and strategy for KM implementation. Most organizations build up a knowledge management core team as they gear up with KM efforts. They identify KM champions and facilitators across the business and establish an executive committee to monitor knowledge management activities. It involves many people as the organization has to engage people at different levels and from different business areas. 

2) Practice: It defines the process that the KM team can use to create, capture, store, organize, and distribute information. The knowledge management team identifies the underlying bottlenecks and tries to resolve them. They also determine how knowledge flows through organizations. 

3) Content and Technology: Content is an essential part of the Knowledge Management System, and it contains pieces of facts and data that people convert into valuable insights and apply as knowledge.  But without technology, sharing knowledge is not possible. So technology weighs as equal as content in the knowledge management system.

4) Policy:  A well-planned strategy is essential to define how KM will solve the business challenges; factors like tools, approach, and budget.

What Is Knowledge Management Software?

Knowledge Management Tools helps in identifying, gathering, storing, evaluating, and sharing all of the valuable data that organizations generate in day-to-day operations.   It is a multifaceted strategy for making the best use of organizational knowledge assets.  The knowledge management solutions ensure that the information is available in the right place at the right time to improve the efficiency of an organization. It deals with how a company should and could make the best use of its existing knowledge.  The knowledge management software ranges from personal knowledge management software to highly specialized enterprise software.

What Is The Use Of Knowledge Management Software?

There are two forms of knowledge - explicit and implicit.  Explicit knowledge is found in records, books, knowledge repositories, consumer contacts, technical requirements, patents, etc. In contrast, implicit knowledge includes individual perception, experience, thought process, etc.  For organizational growth, both types of knowledge are necessary.  However, the data produced by businesses are so diverse and dispersed across various channels that it is difficult for an organization to manually collect those unstructured data and synchronize them to make them meaningful. In such a scenario, Knowledge Management Software could be very productive.  

Basically, businesses can make use of a Knowledge management system to enhance collaboration, improve customer satisfaction, and efficiently align processes.     

When it comes to keeping your customers happy, then a knowledge management tool can be of great use as it enables the team to deal with the customers with the right information, at the right level, and with the right approach. Eventually, your customers are happy.

What Are The Types Of Knowledge Management System?

  • Enterprise knowledge management solution: Enterprise-wide knowledge management systems use a wide range of technologies for storing unstructured and structured documents, searching for information, locating employee expertise, disseminating knowledge, and using data from enterprise applications and other key corporate systems.
  • Knowledge worker systems: A knowledge work system enables the creation and storage of the activities or knowledge of highly skilled professionals. This knowledge is often gathered from internal communication devices, portals, tools that contribute towards better management of enterprise knowledge.  
  • Smart techniques: Often, technologies like deep learning, machine learning, and big data techniques are used to convert raw data into useful information.

Several organizations diversely use the Knowledge Management System; some of the common strategies include FAQ content, forum or community feature, how-to articles and tutorials, training programs, webinars, etc.

How Can Knowledge Management Software Boost Your Business?

  • Centralized Knowledge Management System:  Knowledge Management Software provides centralized access to all the information or data, which makes it easy for an administrator to deliver the right information to the right person just in time.
  • Builds brand goodwill: With better customer service, top knowledge management software enhances the company’s brand value.   
  • Minimizes miscommunication: Organizations that incorporate the right knowledge management system tools facilitate effective communication over company policies, job functions, business processes, etc. Overall, software knowledge management reduces the risks of costly mistakes that occur due to miscommunication.
  • Reduce boarding and training time: A well-managed centralized knowledge management system containing all the necessary data has a big advantage in hiring and training employees.  It makes the knowledge transfer process easy whenever a skilled or experienced professional is leaving the organization. 

What Are The Scopes Of The Knowledge Management System For Small Businesses?

Though small businesses deal with a low amount of data, they can still reap benefits from Knowledge Management Solutions as much as the larger enterprises.

  • Better customer relationship:  For any business size, customer relationship is at the core of their business propaganda. Knowledge Management solutions enhance a better relationship with customers by facilitating better communication and exchanging relevant information.
  • Meeting organization’s growing needs: Later or sooner, the small businesses tend to expand their business operations; in such circumstances, a Knowledge Management Tool could be an advantage to acquire, combine, apply, and create knowledge. Adopting top knowledge management software early makes it easier to scale the company.
  • Enhance decision power: Generally, in smaller firms, the owner-managers are in the central position, and decision making is limited to only one person. But as business proliferates, the business responsibilities are shared, and decision-makers may grow in numbers. In such a situation, small firms must have valuable data on hand right through the beginning for making an informed decision.   
  • Establish community: Small businesses require peer inputs and suggestions for the organization’s growth. With the Knowledge Management System tools, small businesses can build community and bring many knowledge holders in the same place.

What Is The Difference Between Knowledge Management Software Vs. Information Management Software?

Information Management and Knowledge Management differ in scope and purpose, but both are essential for modern organizations. The information management process is used to classify and categorize the data, whereas knowledge management is used to make data discoverable and retrievable while ensuring security and regulatory compliance.

  • Information Management Software: The information management software is primarily concerned with people managing information sources, that is, auditing them, acquiring and storing them for easy retrieval and dissemination of information. The information management software is used by the organization to access a huge amount of data and to plan the business strategy.
  • Knowledge Management Software:  Knowledge management is a processed form of information management and goes beyond extracting facts from collected data. It focuses on the application of information. Knowledge Management involves people in capturing, creating, sharing, and using knowledge in an organization. The best knowledge base platform streamlines the sharing of data internally as well as externally.

What Are The Benefits Of Knowledge Management Software?

  • Reduce wait time:  The knowledge management solution reduces the wait time for customers with robust customer support. The customers can reach the knowledge base and search for the answer by themselves.
  • Convert conversation into knowledge-based:  A detailed email about the company’s product or operations can be converted into a knowledge base article.  The best knowledge base platform with advanced features can generate an article draft automatically from email.
  • Keep information up to date:  A knowledge management tool helps to optimize the content with new information.  With a rating system in place, the customers can notify website owners about the article that needs to get revised or replaced.
  • Easy knowledge transfer: A skilled professional can bring a lot of value to the organization, but when they leave the organization, they create a knowledge gap, which can be filled by establishing an internal knowledge management system.  The knowledge management system tools can facilitate knowledge transfer and present all the information in an easy-to-understand format.
  • Robust reporting on documentation:  A full reporting on documentation can help to measure the number of people visiting the website content.  The best knowledge base software allows website owners to identify the area for improvement and set their priorities.
  • Better consumer experience:  The knowledge management platform supports a range of media files like text, videos, or images.  It gives website visitors the freedom to choose their preferred way to learn or discover the offerings from the company.  
  • Manage permission and access control: A knowledge management system allows users to update user roles and permission all from one place. 

Key Features Of Knowledge Management Software

Before finalizing the tool, match the features that a knowledge management software can offer with your business or website requirements. 

  • Powerful search functionality
  • Font editing
  • Multi-lingual
  • Integration with other tools
  • Hyperlinks and links titles
  • Manage team members
  • Permission-based user access
  • Assign roles and designations
  • Fully customizable
  • Advanced analytics and reporting functionality
  • Analyze and enhance customer support team performance
  • Supports cloud for the management of multiple documents
  • Mobile friendly
  • Classifying information based on Taxonomy
  • Scalability

Latest Trends In Knowledge Management Software

  • Incorporating social media elements: By including social media elements with top knowledge management software, businesses can widen the scope of knowledge sharing and brand awareness.
  • Mobile devices: Just as social media, mobile devices have been playing a significant role in unifying people across the globe and allowing access to the knowledge bank on-demand. The best knowledge base software developers are now focusing more on integrating mobile features into the Knowledge Management Solution.
  • Rise of pragmatic AI: Pragmatic AI has powered chatbots to analyze and answer users’ queries.  Currently, AI handles low complexity tasks and basic customer support, but programmers are hopeful of getting better results through “Pragmatic AI.”
  • Collaboration tools: To derive better insights from data and establish a concrete communication channel, collaboration tools can play a significant role. With the continuous flow of new information into an organization, it is challenging to capture everything; this is where collaboration tools can be useful. The collaboration tool can help to refine the performance of the best knowledge base platform.
  • Building a culture of continuous learning:  Along with high-end technology, businesses are also focusing on harnessing a culture of continuous learning through the transition of knowledge base software.
  • Attractive visuals: In the past, the traditional knowledge management system was filled with elaborate file names, dense body text, and long lists. The modern trend in Knowledge Management is more focused on simple layouts and relevant images.
  • AI-powered search: With traditional KMS, it isn't easy to fetch particular information inside the images, documents, and audio files. But with intelligent AI-powered search, it would be possible to search content even from the most challenging files.  It may even allow users to search the content through various filters like dates, document types, and sources.

Factors To Consider Before Buying Knowledge Management Software

  • Cost: A price tag is often a point of concern for businesses implementing software in their infrastructure.  While selecting a knowledge management solution, make sure to evaluate the price plan against the listed features.
  • Ability to add new content:  The best knowledge base software should handle large amounts of data and add new content whenever needed.      
  • Feedback and Q&A section: A right knowledge management system should engage customers or visitors through Q&A sessions or the feedback sections.    
  • Data security and compliance:  Verify if the KM software vendor has enabled all the necessary safety measures and compliances.
  • AI Support: AI has improved the knowledge management platform’s efficiency in handling customer support.  It can interpret spoken commands, direct the questions to the right person, or even answer the customer’s common queries.
  • Data consistency: The knowledge management platform should clearly define the method of data entry and duplication rules to maintain consistent data throughout the organization.
  • SEO-friendly: It is surprising, but many customers find companies through help center content. If the help center content is optimized for the search engine, then it becomes easy for customers to discover your business. Some knowledge management systems come with in-built SEO features like keyword tagging, title formatting, and metadata editing. 
  • Omnichannel compatibility: The best knowledge management software allows distributing the content across all the channels preferred by customers. It helps to increase the customer base by exposing the knowledge base to maximum numbers.  
  • Customized Workflow: The idea behind knowledge management is to share knowledge across various departments for effective collaboration and decision making. The knowledge management software should allow users to segment the large volume of data into meaningful content that is easy to share and adds value to the organization.
  • Third-party software integration: A third-party software tool can enhance the knowledge management tool capabilities; KMS must support third-party software integration.
  • Cloud support: If the organization does not have an IT team to handle all updates, backup, and maintenance, then it is better to switch to a cloud-based knowledge management tool.

What Is The Average Cost Of Knowledge Management Software?

The price for Knowledge Management Tools is very flexible, and it could start as low as $1/month and rise to $800/month or more.  The knowledge management software pricing may vary based on the number of users, features, and storage space.    

  • Knowledge Management Software Ideal for Start-ups or Small businesses: The knowledge management tools like AllAnswered come with a basic price of $1/month and offer 14 days free trial, while Slab, with a starting price of $6.67, offers the basic version free forever. Both these tools are favorites among the users due to their exclusive features and attractive prices. Also, we suggest free and open source knowledge management software for companies who wish to try the software for free before actually investing.
  • Knowledge Management Software Ideal for Mid-Sized Business  Medium range tools like Obie with a price range of $59/month is packed with all necessary features, while Stonly, with a starting price of $49/month, offers a 14-day free trial to try its exclusive features. The tool integrates with some of the leading helpdesk tools and automatically updates the knowledge base wherever it is deployed. In case the users have a tailored need, they can even request a customized tool.  The medium-range tools are ideal for users who want to go light on their budget; besides Stonly and Obie the user can even consider tools like kipwise, UseResponse, Malcolm that more or less fall in the same price range.
  • Knowledge Management Software for Large Enterprises Knowledge Management Software for large enterprises covers a full range of features on a single platform. Tools like clinked.com with a starting price of $83/month offer feature like uploading files by email, single sign-on integration, data migration, customization, etc. The price may exceed up to $836 as users add more features to the list.  The other tools that fit in the same category and offer out-of-the-box features include KnowledgeOwl with a starting price of $79/month and One Window Workplace (pricing on demand).

The Knowledge Management System can be applied on a broad spectrum, and because of this attribute, it has instilled curiosity among software developers to further enhance its capabilities with Free and Open Source Knowledge Management software.

Why Refer To GoodFirms' List Of Knowledge Management Software?

GoodFirms is a leading review and rating platform for IT solutions, and it has been helping companies to acquire the best software products and streamline their business processes. The platform has a wide range of software products that can cater to various sectors. The list of best Knowledge management software created by GoodFirms is done with utmost care and research. The filters and compare options, along with the review of each software, can help users to make the right choice.

With the best knowledge management software in place, the organization can clearly define its knowledge management goals and expected results. Do not miss to check the GoodFirms list of the Best knowledge Management Software to make your organization competitive in this knowledge-driven economy.

Frequently Asked Questions

  • What is Knowledge Management?

    Gathering and managing knowledge in an organization is not a single-man job. It requires collaboration and teamwork for sharing knowledge with all stakeholders, application of the knowledge, and innovating based on the application. Organizations require the application of knowledge from various sources to create world-class products and services. This is a complex process and therefore requires a systematic approach to create, store, share, and process knowledge. Knowledge management is the process of managing knowledge assets, organizing knowledge resources, and deriving value from its tactical use.

  • What is the Best Knowledge Management Software?

    The best knowledge management software provides organizations with all tools to manage their knowledge base, spark engagement, grow intelligence, reuse knowledge, and redistribute it for attaining organizational objectives. It is easy to implement, use and navigate. The best knowledge management system software boosts knowledge creation and transfer by recording all practices, guidance, observations, and mechanisms known to the organization. GoodFirms has listed the best knowledge management systems such as UserResponse, ProProfs Knowledge Base, BloomFire, Tettra, ZenDesk Guide, PHPKB, Astute Knowledge, and more.

  • What are the Three Most Critical Dimensions that Can Affect the Implementation of Knowledge Management System?

    Implementation of a knowledge management system can be affected by the following dimensions: 

    1. Corporate Strategy: Organizational vision and mission has to be aligned with the type of knowledge organizations want to create, store and share to meet the strategic and tactical requirements. 
    2. Culture: Flexible and conductive organizational culture can be a catalyst for knowledge creation, whereas rigid cultures can deter knowledge creation by resisting changes and not allowing people to interact in a free manner.  
    3. Technology: Technology has the power to collate, categorize and contextualize unstructured data into structured pieces of information. Knowledge management tools further use this information for valuable insights and store it in the knowledge zone of organizations. Without properly designed applications and tools, implementing and sustaining the knowledge management system is not possible.
  • What Types of Knowledge can be Processed by Knowledge Management Software?

    A knowledge base management software can process the Explicit, Tacit, and Embedded knowledge.

    1. Explicit Knowledge: KMS can identify, store, retrieve explicit knowledge found in databases, memos, books, directories, repositories, documents, etc. 
    2. Tacit Knowledge: Rooted in intuition, experience, practice, and perception, tacit or implicit knowledge is the best source of innovation, transformation, and progress. KMS can process the tacit knowledge for competitive advantage. 
    3. Embedded Knowledge: Knowledge management systems can unlock the potential of hidden or locked knowledge in processes, manuals, rules, routines, code of conduct, etc. This knowledge can be used for reverse engineering of products, processes, and mechanisms.
  • Why is Knowledge Management Critical for Innovation?

    The rate of obsolescence in a few industries such as information technology is not for the faint of heart.  Products, processes, and technology getting obsolete is the risk that today’s organizations face more than their predecessors. Any product can get obsolete, outdated, and end up in a scrap in no time. In such business scenarios, continuous innovation, rapid product developments, and a neophiliac approach are required for staying competitive and profitable. Knowledge management assists companies in creating, sharing, applying, and updating their current knowledge systematically for successful innovation.

  • What are the Employee Productivity Tool Sets included in Knowledge Management Systems?

    The knowledge management tools have a specific framework that enables employees to increase productivity. One such module is the Enterprise Search Option. It allows employees to search all repositories from a single dashboard. Another one is the Enterprise Content Management Option, which allows employees to capture and structure information easily, categorizing it and labeling it using metadata. Also, a wide variety of collaboration and teamwork tools unleashes more productivity.

  • What Integrations Should One Look For With Knowledge Management Software?

    Knowledge management software can integrate with help desk software, document management software, CRM, content management systems, employee training modules, Slack, Chrome, Analytics, Live Chat Software, and more.

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