Knowledge Management Software

Best Knowledge Management Software

Is your team looking for a common, intuitive platform for knowledge management and sharing? If you are, GoodFirms prepares a list of top knowledge management software with thorough research. Of all the features a knowledge management system software should have, audio/video conferencing, brainstorming, chat/messaging, contact management, discussion boards, group calendars, project management, time tracking, cooperative writing, and document management are the most crucial. Thus, GoodFirms researched numerous programmes for the ability, quality, and reliability of their features. The details, with client reviews, for the below-listed knowledge management system, are provided below for you to assess and select the best service:

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List of Best Knowledge Management System Software

UseResponse
All in one customer support

UseResponse is a help desk software that includes functions like omni-channel support desk, smart automation, sales automation, task management and issue tracking. It provides real-time analytics to improve team performance. It also enables a user to personalize workflow. Companies from start-ups to large enterprise companies use this support software to improve their support processes and improve... read more

Kim Hanks, CEO/ Co-Founder at Whim Hospitality LLC
Kim Hanks, CEO/ Co-Founder at Whim Hospitality LLC
14 Days
$49/Month
Confluence
Change how modern teams work.

Atlassian Confluence is a tool that allows you to align your team and workplace to share valuable information that you will find useful in your business. Confluence is a tool that allows your business to create, organize and discuss the work that needs to be done with your team. Create, share, and discuss important work with coworkers using Confluence.

Victoria Naichuk, Digital MArekting Specialist at Romexsoft
Victoria Naichuk, Digital MArekting Specialist at Romexsoft
7 Days
$10/Month
OpenDocMan
Open Source Document Management System

OpenDocMan is a free, web-based, open source document management system (DMS) written in PHP designed to comply with ISO 17025 and OIE standard for document management. It features web based access, fine grained control of access to files, and automated install and upgrades. 

Available
Free version
OpenKM

4. OpenKM

Document Management System

OpenKM is an Enterprise Content Management Software, often referred to as Document Management Systems (DMS). There's a lot of literature about document management terms like DMS, EDRMS or CMS usually more influenced by marketing rules rather than objective reasons.

N/A
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ProProfs Knowledge Base
Create online FAQs, user manuals, documentation & more.

ProProfs helps companies become more productive by centralizing access to all files, documents and how-to articles across multiple devices and platforms. With easy and faster access to useful information and other customer service-related data, organizations will see a huge impact on the performance of their sales, customer service, and support teams.

Brayn Wills, Knowledge Management Manager at ProProfs
Brayn Wills, Knowledge Management Manager at ProProfs
Available
Free version
Bloomfire
Information. Found.

Bloomfire is an easy-to-use knowledge management system that organizes information and expertise to break down silos and make companies more efficient. Our knowledge systems software is used by thousands of employees at leading companies for social learning, customer service, and sales & marketing alignment. With Bloomfire, collaboration is easier, work gets done more efficiently, and employees an... read more

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Tettra

7. Tettra

Help your team grow and thrive together.

Tettra is a knowledge management system for high-performance teams. It is the simplest and most delightful way to write about any process or project happening in your team. Chat is great for quick, casual communication, but detailed write-ups and threaded discussions are how real works gets done. Long-form communication is crucial to coordinating and setting a vision for high impact projects.

Available
Free version
Guru

8. Guru

Empower your revenue teams with the knowledge they need.

Guru unifies your collective knowledge, verifies its accuracy, and empowers your revenue teams - Marketing, Sales, Support, and Success. Using AI, Guru suggests relevant knowledge to you in real-time in every application you work in. The more you use Guru, the smarter it gets.

14 Days
$380/Month
Zendesk Guide
A smart knowledge base for better self-service and empowered agents.

Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work. With Guide, you can quickly build a customizable help center, online community, and customer service portal so customers get better self-service and agents see improved efficiency and faster resolution. And since it’s the only knowledge base native to Zendesk, it integrates seamlessly wi... read more

Available
Free version
KBPublisher
Knowledge Base Made Simple!

KBPublisher is Knowledge Management Software. It reduces the need for customer support, improves staff productivity, and eliminates time wasted searching for information.

21 Days
Contact Vendor
PHPKB

11. PHPKB

Knowledge Base Software.

PHPKB is most popular knowledge base software that keeps information organized, accessible, and easy to manage for internal teams and external customers. Use our knowledge management software to set up a knowledge base and share information, documents, files, FAQs, how-to guides, and training material with staff & customers in a highly organized way.

N/A
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Astute Knowledge
A knowledge base smart enough to build itself.

This knowledge management software puts the right answers at your fingertips. Give customers and service staff intelligent and accurate answers without needing to author a knowledge base from scratch.

N/A
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Documize

13. Documize

Your knowledge operations center

Documize is the Knowledge Ops team you never had,collecting and organizing content day and night.Centralize internal and external documentation,and grow your searchable corporate brain.Document all your projects, products and services to make know-how available as you grow and scale.

Available
Free version
eXo

14. eXo

Connect, engage and reward your workforce through social and collaborative features

eXo Platform is an open-source digital workplace for growing teams and enterprises. Flexible and feature-rich, eXo Platform covers a wide variety of features from knowledge, document and content management to social engagement and project/task collaboration integrated within one holistic solution. With eXo Platform, companies can connect, engage and reward their employees, customers, and partner... read more

N/A
$5.00/Month
phpMyFAQ

15. phpMyFAQ

phpMyFAQ is a mobile-friendly, feature-rich, scalable open source FAQ software for PHP 7

phpMyFAQ is a mobile-friendly, multilingual, scalable, completely database-driven FAQ software and offers the following features - from single FAQ sites up to enterprise ready integrations.You can administrate your users, groups, news, categories, FAQ records, attachments, comments, glossary items, stop words in the password protected administration backend.

Available
Free version
Kwoksys
Kwok Information Server

Kwok Information Server is an open source IT management system. Kwok Information Server, utilizing open source software such as Java, Tomcat and PostgreSQL, provides a centralized system for managing/tracking hardware inventory, software licenses, issues, service contracts, and vendor contacts. Additional modules include knowledge base, portal, RSS, blogs.

Available
Free version
Piggydb
helps you have more fun with knowledge creation

Piggydb is a flexible and scalable knowledge building platform that supports a heuristic or bottom-up approach to discover new concepts or ideas based on your input. You can begin with using it as a flexible outliner, diary or notebook, and as your database grows, Piggydb helps you to shape or elaborate your own knowledge.

Available
Free version
myBase

18. myBase

Powerful information management system.

It allows entry of unstructured text, webpages, images, documents, emails and even arbitrary files without regard to length or format. All information is compressed with an integrated zip utility and stored in the tree-structured outline form. Unlike traditional database systems, myBase accepts text input like a word processor and provides better methods for capturing, editing, organizing, retriev... read more

Available
Free version
Document360
The Knowledge Base Software that scales with your Product

Document360 is your one-stop Software as a Service (SaaS) knowledge base platform for a software project and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises. With easy... read more

14 Days
$49/Month
illumin

20. illumin

Shine light on the value of your research with illumin

illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and précis’s queries and answers provided to staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared.

N/A
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