Knowledge Management Software

Looking for knowledge management software? GoodFirms is here to support your approach with its highly researched list of best knowledge management systems. Knowledge management tools listed here enable organizations or individuals to create, capture, maintain and share intellectual assets effectively. Take complete advantage of this handpicked list of best knowledge management software (KM software) that includes detailed information along with the original user reviews. Use the filters for business size, pricing, features, deployment type, and more to choose the right knowledge management system.

104 Softwares   |  Last updated: Jul 20, 2024
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List of Best Knowledge Management Software with Reviews

  • UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer ... read more about UseResponse

    UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox. reviewed by: Thalia Stevenson
    Entry Level Price
    $1490 Per Year
    Free Trial
    14 Days
    25% in Knowledge Management Software
    • Access Control
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management
    • Search/Filter
    • Self Service Portal

    INDUSTRIES

    • Computer-network-security
    • Computer-software
    • Consumer-services
    • Financial-services
    • Information-technology-services
    • Internet

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    What User‘s Say

    UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.
    Thalia Stevenson
    Great Exeperience
    Wowdesk Inc at Wowdesk Inc
    Good service level and support
    Kim Hanks, CEO/ Co-Founder at Whim Hospitality LLC

    REVIEW SUMMARY

    Its brilliant self-contained helpdesk system, has finally gotten the networks I manage and the users under control. Our clients are happy with the level of support we give them and it is all positive with this solution.
    Thalia Stevenson
    Thalia Stevenson

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $1490 Per Year
  • Flowlu's knowledge management features provide businesses with a robust platform to organize, centralize, and share information effectively. With Flowlu, teams can create knowledge bases, document best practices, and capture valuable insights to ... read more about Flowlu

    Flowlu is a cloud-based collaboration software that allows businesses to manage tasks, and projects from anywhere. reviewed by: Alvin Buckley
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    5% in Knowledge Management Software
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Search/Filter
    • Security
    • Self Service Portal

    INDUSTRIES

    • Accounting
    • Airlines-aviation
    • Alternative-dispute-resolution
    • Alternative-wmedicine
    • Animation
    • Apparel-fashion
    • Architecture-planning
    • Arts-crafts
    • Automotive
    • Aviation-aerospace
    • Banking
    • Biotechnology
    • Broadcast-media
    • Building-materials
    • Business-supplies-equipment
    • Capital-markets
    • Chemicals
    • Civic-social-organization
    • Civil-engineering
    • Commercial-real-estate
    • Computer-network-security
    • Computer-games
    • Computer-hardware
    • Computer-networking
    • Computer-software
    • Construction
    • Consumer-electronics
    • Consumer-goods
    • Consumer-services
    • Cosmetics
    • Dairy
    • Defense-space
    • Design
    • Education-management
    • E-learning
    • Electrical-electronic-manufacturing
    • Entertainment
    • Environmental-services
    • Events-services
    • Executive-office
    • Facilities-services
    • Farming
    • Financial-services
    • Fine-art
    • Fishery
    • Food-beverages
    • Food-production
    • Fundraising
    • Furniture
    • Glass-ceramics-concrete
    • Government-administration
    • Government-relations
    • Graphic-design
    • Health-wellness-fitness
    • Higher-education
    • Hospital-health-care
    • Hospitality
    • Human-resources
    • Import-export
    • Individual-family-services
    • Industrial-automation
    • Information-services
    • Information-technology-services
    • Insurance
    • International-affairs
    • International-trade-development
    • Internet
    • Investment-banking-venture
    • Investment-management
    • Judiciary
    • Law-enforcement
    • Law-practice
    • Legal-services
    • Legislative-office
    • Leisure-travel
    • Libraries
    • Logistics-supply-chain
    • Luxury-goods-jewelry
    • Machinery
    • Management-consulting
    • Marketing-advertising
    • Market-research
    • Mechanical-or-industrial-engineering
    • Media-production
    • Medical-device
    • Medical-practice
    • Mental-health-care
    • Mining-metals
    • Motion-pictures-film
    • Museums-institutions
    • Music
    • Nanotechnology
    • Newspapers
    • Nonprofit-organization-management
    • Oil-energy
    • Online-publishing
    • Outsourcing-offshoring
    • Package-freight-delivery
    • Packaging-containers
    • Paper-forest-products
    • Performing-arts
    • Pharmaceuticals
    • Philanthropy
    • Photography
    • Plastics
    • Political-organization
    • Primary-secondary
    • Printing
    • Professional-training
    • Program-development
    • Public-policy
    • Public-relations
    • Public-safety
    • Publishing
    • Railroad-manufacture
    • Ranching
    • Real-estate
    • Recreational
    • Renewables-environment
    • Research
    • Restaurants
    • Retail
    • Security-investigations
    • Shipbuilding
    • Sporting-goods
    • Sports
    • Staffing-recruiting
    • Supermarkets
    • Telecommunications
    • Textiles
    • Translation-localization
    • Transportation-trucking-railroad
    • Utilities
    • Venture-capital
    • Veterinary
    • Warehousing
    • Wholesale
    • Wireless
    • Writing-editing

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Email
    • Chat
    • Weekdays

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blogs
    • Webinars
    • Case Studies
    • Use Cases

    What User‘s Say

    Flowlu is a cloud-based collaboration software that allows businesses to manage tasks, and projects from anywhere.
    Alvin Buckley
    Flowlu is a modern work management software that offers professional online tools for high-level project and product management.
    Taylor Santos
    Flowlu is a cloud-based CRM to manage leads and contacts and track new sales opportunities.
    Nydia Oliver

    REVIEW SUMMARY

    This software is great!! So easy to enter information and schedules. This solution keeps me very productive! I have a tendency to try to tackle too much at once and end up with an overwhelming number of unfinished tasks. I like the fact that I can share the tasks and lists with anyone just by using their email addresses.
    Alvin Buckley
    Alvin Buckley

    Pricing Type

    • Usage Based

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    INTEGRATED WITH

    • Google Drive
    • Zendesk Support
    • Jira
    • Intuit Mailchimp
    • Calendly
    • JivoChat
    • PayPal
    • Stripe Billing
    • Square
    • Skrill
    • Twilio
  • eXo Platform is an open-source digital workplace for growing teams and enterprises. Flexible and feature-rich, eXo Platform covers a wide variety of features from knowledge, document and content management to social engagement ... read more about eXo Platform

    Exo Platform Has Comprehensive Features reviewed by: Daramfon Akpan, Makeup Artist at Cherryviva makeup studio
    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    20% in Knowledge Management Software
    • Access Control
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management
    • Search/Filter
    • Security
    • Self Service Portal

    INDUSTRIES

    • Human-resources
    • Information-services
    • Information-technology-services
    • Marketing-advertising
    • Staffing-recruiting
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • 24x7 Support

    Knowledge Base

    • Technical documentation
    • Blogs
    • Case Studies
    • Whitepapers
    • Datasheets

    What User‘s Say

    Exo Platform Has Comprehensive Features
    Daramfon Akpan, Makeup Artist at Cherryviva makeup studio
    Excellent
    Goodgift Ben, Attended Heritage polytechnic at Queency Fastlink Computer
    specific benefit
    Essienubong Isaac

    REVIEW SUMMARY

    eXo is a commendable collaboration platform that excels in providing comprehensive features and excellent customer support. Its intuitive interface and customizable options make it a valuable asset for teams seeking to enhance their collaborative efforts.
    Daramfon Akpan
    Daramfon Akpan, Makeup Artist at Cherryviva makeup studio

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 7 Days Trial

    Payment Frequency

    • Annual Subscription
    • Quote Based

    INTEGRATED WITH

    • Alfresco Content Services
    • OnlyOffice
    • Jitsi
  • Document360 is No #1 Knowledge base software for a software project and product documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ... read more about Document360

    Huge Upgrade, Document360 is a Hidden Gem. It's simply polished and professional! reviewed by: Clara Diaz
    Entry Level Price
    $149 Per Month
    Free Trial
    14 Days
    50% in Knowledge Management Software
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Security
    • Self Service Portal

    INDUSTRIES

    • Banking
    • Computer-software
    • Electrical-electronic-manufacturing
    • Hospital-health-care
    • Legal-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Mac

    SUPPORT

    • Email
    • Chat
    • Phone
    • Weekdays

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • On-Site Training

    What User‘s Say

    Highly recommended platform to make and publish self-service knowledge base
    anusha c a at Lodon EPC Limited
    Document360 is the best knowledge base customer support tool so far
    Rohit Pradeep at Taj Hotels
    Huge Upgrade, Document360 is a Hidden Gem. It's simply polished and professional!
    Clara Diaz

    REVIEW SUMMARY

    I've been using Document360 to create and publish a self-service knowledge base. It was perfect for me in terms of ease of learning. The best thing is that Document360 is designed to deliver a great authoring experience for writers and authors.
    anusha c a
    anusha c a at Lodon EPC Limited

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $149 Per Month
    Professional
    $299 Per Month
    Business
    $399 One-time
    Enterprise
    $599 One-time
    Private Hosting
    $599 Per Month

    INTEGRATED WITH

    • Hotjar
    • Zendesk Guide
    • Freshdesk
  • Notion is an application that provides components such as notes, databases, kanban boards, wikis, calendars and reminders. Users can connect these components to create their own systems for knowledge management, note taking, ... read more about Notion

    My entire creator business runs on Notion reviewed by: Brendan Aw, Founder and Editor-in-Chief at Brendan Aw
    Entry Level Price
    Free version
    Free Trial
    Available
    10% in Knowledge Management Software
    • Access Control
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Search/Filter
    • Security

    INDUSTRIES

    • Construction
    • Education-management
    • Human-resources
    • Nonprofit-organization-management

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • On-Site Training

    What User‘s Say

    My entire creator business runs on Notion
    Brendan Aw, Founder and Editor-in-Chief at Brendan Aw
    he notion is excellent at enabling this collaboration on an easy-to-use UI
    Ruiz Asri, Chief Knowledge Officer at Honest Food Talks
    Notion provides a unified environment in which you can manage the entire content development process
    Jamie Irwin, Digital Marketing Expert at Tutor Cruncher

    REVIEW SUMMARY

    My creator business over at [brendanaw.com](https://www.brendanaw.com) relies heavily on Notion for project management, knowledge base, and collaboration. To be honest, I can't operate without it at this stage. I primarily use it for databases and organizing my internal SOPs with the website-like page-building hierarchy system. Every item can be a page that can be linked in relation to another object in Notion. This kind of system adds a ton of value when connecting various items. My internal documents can easily be shared with freelancers, with makes onboarding a total breeze.
    Brendan  Aw
    Brendan Aw, Founder and Editor-in-Chief at Brendan Aw

    Pricing Type

    • Free

    Preferred Currency

    • USD ($)

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    INTEGRATED WITH

    • Jira
    • Slack
    • Asana
    • GitHub
  • Making information accessible to your organization is important now more than ever. Confluence can serve as your company's primary Knowledge Management Software tool. Use it to capture, preserve, and organize your most ... read more about Confluence

    Helpful tool to have reviewed by: John Ostler, Co-founder at Eight Bit Studios
    Entry Level Price
    $5.50 Per Month
    Free Trial
    7 Days
    15% in Knowledge Management Software
    • Access Control
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter

    INDUSTRIES

    • Construction
    • Health-wellness-fitness
    • Hospital-health-care
    • Marketing-advertising
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    What User‘s Say

    Helpful tool to have
    John Ostler, Co-founder at Eight Bit Studios
    Very good
    Victoria Naichuk, Digital MArekting Specialist at Romexsoft

    REVIEW SUMMARY

    Pros: Cloud, all-in-one, easy to use, great for connecting to-do's and notes to assets and user stories

    Cons: Leaves a lot to be desired, especially in a confluence page

    John Ostler
    John Ostler, Co-founder at Eight Bit Studios

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 7 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $5.50 Per Month
  • LogicalDOC is the best choice among document management solutions. It features an intuitive interface that is so easy to use it requires no training. It utilizes advanced technology and widely-accepted international standards ... read more about LogicalDOC

    Very helpful and user friendly reviewed by: Muhammad Mubeen
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    50% in Knowledge Management Software
    • Discussion Boards
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter

    INDUSTRIES

    • Education-management
    • Financial-services
    • Hospital-health-care
    • Hospitality
    • Human-resources
    • Insurance
    • Law-practice
    • Retail

    LICENSING & DEPLOYMENT

    • Open Source
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Whitepapers

    What User‘s Say

    Very helpful and user friendly
    Muhammad Mubeen
    Looks nice up front, but avoid (unless you live in Italy)
    Eric Daugherty
    Number one File management tool
    Antony Evans

    REVIEW SUMMARY

    Strongly recommend this software for document management because of user-friendly interface, statistical penal and many other useful features. I was never able to manage my documents and that's why lost a lot of important documents also. But now I can easily save and search my documents. There are no uncertainties about the documents. I don’t need to be afraid of the storage space just due to this software. Their customer service is also quick. They always entertain my queries as soon as possible. This is the best software for those who are dealing with different businesses and enterprise.
    Muhammad Mubeen
    Muhammad Mubeen

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Annual Subscription
    • Quote Based
    • One-Time Payment
  • Bloomfire is an easy-to-use knowledge management system that organizes information and expertise to break down silos and make companies more efficient. Our knowledge management software is used by thousands of employees at ... read more about Bloomfire

    A Perfect Content Manager & Media Repository reviewed by: Sarma Kalamchety
    Entry Level Price
    $25 Per Month
    Free Trial
    N/A
    33% in Knowledge Management Software
    • Access Control
    • Cataloging/Categorization
    • Content Management
    • Knowledge Base Management
    • Search/Filter
    • Security
    • Self Service Portal

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    What User‘s Say

    A Perfect Content Manager & Media Repository
    Sarma Kalamchety
    It serves its purpose
    Jessika

    REVIEW SUMMARY

    All MuleSoft partner information is hosted on Bloomfire, so its a one stop shop for all content for MuleSoft partners. I am from the sales team, selling MuleSoft licenses and services is my primary responsibility. Right from Day 1, I have been using Bloomfire. Firstly to get acquainted with MuleSoft as a technology and its capability; secondly, all my sales knowledge base is maintained in Bloomfire portal which I refer back to for any questions; thirdly I use it to keep myself updated on the latest developments and trends on MuleSoft.
    Sarma Kalamchety
    Sarma Kalamchety

    Pricing Type

    • Flat Rate

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $25 Per Month
  • OpenKM is an Enterprise Content Management Software, often referred to as Document Management Systems (DMS). There's a lot of literature about document management terms like DMS, EDRMS or CMS usually more influenced ... read more about OpenKM

    OpenKM is a reliable document management system used to store, manage, and share digital assets, such as documents, images and videos. reviewed by: Bentley Pascall
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Knowledge Management Software
    • Access Control
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Reporting & Analytics
    • Self Service Portal

    INDUSTRIES

    • Accounting
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Human-resources
    • Nonprofit-organization-management

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Taskade is the remote workspace for getting things done. We are building a real-time organization and collaboration for distributed teams. Manage tasks, write notes, and video chat, in one simple platform. Taskade ... read more about Taskade

    Taskade is the all-in-one online to-do list and task management software that allows one to manage tasks, suitable for remote teams. reviewed by: Winston Hopkins
    Entry Level Price
    $19 Per Month
    Free Trial
    N/A
    10% in Knowledge Management Software
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Security
    • Self Service Portal

    INDUSTRIES

    • Construction
    • Human-resources
    • Marketing-advertising

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $19 Per Month

    INTEGRATED WITH

    • Zapier
    • Wordpress
    • Google Drive
  • iManage Work is the leading document and email management application for professionals. Over 1 million people use iManage to manage content and communications side-by-side in secured unified workspaces, from a single, intuitive ... read more about iManage Work

    iManage Work, supports collaboration, allowing multiple users to work on the same document simultaneously. reviewed by: Anonymous
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    33% in Knowledge Management Software
    • Access Control
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Security

    INDUSTRIES

    • Accounting
    • Banking
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Nonprofit-organization-management

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Windows
    • Mac

    SUPPORT

    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinar

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Elevate your customer service with a global knowledge management platform that’s fast, reliable, and capable of delivering low-effort experiences across all of your most important channels. Low-effort self-service is the name of ... read more about MindTouch

    Go directly to HTML with an intuitive yet powerful authoring tool reviewed by: George Eckel
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in Knowledge Management Software
    • Access Control
    • Collaboration
    • Knowledge Base Management
    • Search/Filter

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Stonly has reimagined how people share knowledge management. Stonly is a new medium for help and how-to content; solving the universal need for businesses, publishers, teachers - everyone, really - to teach ... read more about Stonly

    Game changer reviewed by: John
    Entry Level Price
    Free version
    Free Trial
    Available
    100% in Knowledge Management Software
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Knowledge Base Management
    • Security

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Blogs

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Quote Based
    • Free
  • ProProfs helps companies become more productive by centralizing access to all files, documents and how-to articles across multiple devices and platforms. With easy and faster access to useful information and other customer ... read more about ProProfs Knowledge Base

    Entry Level Price
    $30 Per Month
    Free Trial
    15 Days
    100% in Knowledge Management Software
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Search/Filter
    • Security
    • Self Service Portal

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • Yes

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Free

    AVAILABLE PACKAGES

    Standard
    $30 Per Month
  • Tettra is an internal knowledge base that organizes your scattered company knowledge so you can use it to answer your team's repetitive questions right in Slack or MS Teams. Tettra is a ... read more about Tettra

    Entry Level Price
    Free version
    Free Trial
    Available
    100% in Knowledge Management Software
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Search/Filter
    • Security

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Free
  • Guru unifies your collective knowledge, verifies its accuracy, and empowers your revenue teams - Marketing, Sales, Support, and Success. Using AI, Guru suggests relevant knowledge to you in real-time in every application ... read more about Guru

    Entry Level Price
    Free version
    Free Trial
    Available
    50% in Knowledge Management Software
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter

    INDUSTRIES

    • Marketing-advertising
    • Market-research
    • Research

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Pricing Type

    • Free

    Preferred Currency

    • USD ($)

    Payment Frequency

    • Monthly Payment
    • Quote Based
  • KBPublisher is Knowledge Management Software. It reduces the need for customer support, improves staff productivity, and eliminates time wasted searching for information. Use it to share knowledge. Publish and manage articles, white ... read more about KBPublisher

    Entry Level Price
    $198 One-time
    Free Trial
    30 Days
    100% in Knowledge Management Software
    • Cataloging/Categorization
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management
    • Operations Management
    • Search/Filter

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    Knowledge Base

    • Help Guides
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • One-Time Payment

    AVAILABLE PACKAGES

    Standard
    $198 One-time
  • PHPKB is the most popular knowledge base software that keeps information organized, accessible, and easy to manage for internal teams and external customers. Use PHPKB knowledge management software to set up a ... read more about PHPKB

    Entry Level Price
    $39.95 Per Month
    Free Trial
    30 Days
    100% in Knowledge Management Software
    • Knowledge Base Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment

    AVAILABLE PACKAGES

    Standard
    $39.95 Per Month
  • This knowledge management software puts the right answers at your fingertips. Give customers and service staff intelligent and accurate answers without needing to author a knowledge base from scratch.

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in Knowledge Management Software
    • Discussion Boards
    • Knowledge Base Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Documize is the Knowledge Ops team you never had,collecting and organizing content day and night.Centralize internal and external documentation,and grow your searchable corporate brain.Document all your projects, products and services to make ... read more about Documize

    Entry Level Price
    Free version
    Free Trial
    Available
    100% in Knowledge Management Software
    • Asset Planning
    • Frame Accuracy
    • Metered Billing
    • Knowledge Base Management
    • Portfolio Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Android
    • Windows

    Knowledge Base

    • Help Guides

    Pricing Type

    • Free

    Payment Frequency

    • Free
  • Piggydb is a flexible and scalable knowledge building platform that supports a heuristic or bottom-up approach to discover new concepts or ideas based on your input. You can begin with using it ... read more about Piggydb

    Entry Level Price
    Free version
    Free Trial
    Available
    100% in Knowledge Management Software
    • Discussion Boards
    • Knowledge Base Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    Knowledge Base

    • Help Guides
    • Blogs

    Pricing Type

    • Free

    Payment Frequency

    • Free
  • It allows entry of unstructured text, webpages, images, documents, emails and even arbitrary files without regard to length or format. All information is compressed with an integrated zip utility and stored in ... read more about myBase

    Entry Level Price
    Free version
    Free Trial
    Available
    100% in Knowledge Management Software
    • Discussion Boards
    • Knowledge Base Management

    LICENSING & DEPLOYMENT

    • On Premises
    • Windows
    • Mac
    • Linux

    Knowledge Base

    • Help Guides
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Free
  • Store information in a central, accessible repository. This information can then be accessed using Alcea’s powerful search and filtering tools — so people in your organization can get to the information they ... read more about Alcea

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Knowledge Management Software
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Self Service Portal

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • The illumin Knowledge & Research Management System collects, records, quantifies, and precise queries and answers provided to staff and clients. It is the perfect tool for knowledge and research management. Easy to ... read more about illumin

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Knowledge Management Software
    • Discussion Boards
    • Knowledge Base Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • All-in-One connected platform laying the foundations to a successful digital transition promoting better knowledge management, more robust process inspection & operation control, as well as accelerated communication & problem-solving. In addition to ... read more about Tervene

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    20% in Knowledge Management Software
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Search/Filter
    • Security

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • Knowmax is a knowledge management software for enterprises with huge customer subscribers. Features like decision trees, visual guides, knowledge base, and bot knowledge empower support agents of the contact centers in delivering ... read more about Knowmax

    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    100% in Knowledge Management Software
    • Access Control
    • Cataloging/Categorization
    • Knowledge Base Management
    • Search/Filter
    • Self Service Portal

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Case Studies
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • 7 Days Trial

    Payment Frequency

    • Annual Subscription
  • Stop losing customers due to long response times. Sugester helps you collect and sort through incoming messages, assign team members to deal with each question and monitor their resolution. Providing stellar customer ... read more about Sugester

    Entry Level Price
    $9 Per Month
    Free Trial
    30 Days
    7% in Knowledge Management Software
    • Access Control
    • Collaboration
    • Knowledge Base Management
    • Search/Filter
    • Security

    INDUSTRIES

    • Construction
    • Human-resources

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $9 Per Month
  • We believe in creating AI solutions that enhance human intelligence, not replace it. Our AI platform unlocks employees’ collective intelligence and expertise to supercharge productivity, innovation and career development. We identify subject ... read more about Starmind

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in Knowledge Management Software
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Operations Management
    • Search/Filter
    • Security
    • Self Service Portal

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Beezy is the Intelligent Workplace solution for Microsoft Office 365 and SharePoint. By extending the Microsoft productivity stack, we unify the digital workplace and empower users to communicate, share and collaborate better, ... read more about Beezy

    Entry Level Price
    $1 Per Month
    Free Trial
    N/A
    20% in Knowledge Management Software
    • Access Control
    • Cataloging/Categorization
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Search/Filter
    • Security
    • Self Service Portal

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers

    Pricing Type

    • Flat Rate

    Free Version

    • No

    Payment Frequency

    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $1 Per Month
  • We believe documents should be multi-dimensional and tell a story beyond simple text. Bit documents have been created for an enhanced user experience both for the creator and the receiver. Add text, ... read more about bit.ai

    Entry Level Price
    Free version
    Free Trial
    Available
    10% in Knowledge Management Software
    • Access Control
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Self Service Portal

    INDUSTRIES

    • Accounting
    • Banking
    • Consumer-services
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Human-resources
    • Marketing-advertising
    • Nonprofit-organization-management

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Free

    Preferred Currency

    • USD ($)

    Payment Frequency

    • Quote Based

    INTEGRATED WITH

    • Google Sheets
    • Google Docs
    • OneDrive
    • Box
    • Dropbox
    • Airtable
  • Bringing clarity to work. Helping teams stay in tune across time and space.For questions, email [email protected] your internal knowledge base to speed up employee onboarding, remove silos and reduce interruptions. Bring all ... read more about Slite

    Entry Level Price
    $6 Per Month
    Free Trial
    N/A
    100% in Knowledge Management Software
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Knowledge Base Management
    • Security

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Flat Rate

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $6 Per Month
  • Generate a beautiful help site with FAQs in minutes. For free.HelpSite is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get started for free!

    Entry Level Price
    $14 Per Month
    Free Trial
    30 Days
    100% in Knowledge Management Software
    • Access Control
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management
    • Search/Filter
    • Security

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows

    Knowledge Base

    • Help Guides

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $14 Per Month

Buyer’s Guide

Introduction To Buyer’s Guide For Knowledge Management Software

Knowledge Management is an integrated approach adopted by organizations to store and share enterprise data in a way that helps to improve its performance, internal communication, and customer support. Besides that, Knowledge Management is crucial for decision-makers aiming for organizational performance. It helps them to address a few challenges that include;

  • Responding to a competitor's move
  • Retaining customers
  • Planning for new offerings
  • Enhancing productivity
  • Managing business processes efficiently
  • Improving customer satisfaction

Above all, a systematic approach to knowledge management facilitates decision-making capacity at every level, builds routine learning, and creates space for innovation. 

By delivering relevant information through structured data, a knowledge management system can provide the basis for making good decisions.

This buyer guide is intended to help business owners to get a complete overview of Knowledge Management Software. The guide is packed with key aspects and tips to make an informed decision on the best Knowledge Management Software.

What Are The Major Elements Of Knowledge Management?

Knowledge Management has four major components. These four components must be well regarded when setting up a KM program.

1) People: It involves senior leaders and stakeholders who possess the domain knowledge and strategy for KM implementation. Most organizations build up a knowledge management core team as they gear up with KM efforts. They identify KM champions and facilitators across the business and establish an executive committee to monitor knowledge management activities. It involves many people as the organization has to engage people at different levels and from different business areas. 

2) Practice: It defines the process that the KM team can use to create, capture, store, organize, and distribute information. The knowledge management team identifies the underlying bottlenecks and tries to resolve them. They also determine how knowledge flows through organizations. 

3) Content and Technology: Content is an essential part of the Knowledge Management System, and it contains pieces of facts and data that people convert into valuable insights and apply as knowledge.  But without technology, sharing knowledge is not possible. So technology weighs as equal as content in the knowledge management system.

4) Policy:  A well-planned strategy is essential to define how KM will solve the business challenges; factors like tools, approach, and budget.

What Is Knowledge Management Software?

Knowledge Management Tools helps in identifying, gathering, storing, evaluating, and sharing all of the valuable data that organizations generate in day-to-day operations.   It is a multifaceted strategy for making the best use of organizational knowledge assets.  The knowledge management solutions ensure that the information is available in the right place at the right time to improve the efficiency of an organization. It deals with how a company should and could make the best use of its existing knowledge.  The knowledge management software ranges from personal knowledge management software to highly specialized enterprise software.

What Is The Use Of Knowledge Management Software?

There are two forms of knowledge - explicit and implicit.  Explicit knowledge is found in records, books, knowledge repositories, consumer contacts, technical requirements, patents, etc. In contrast, implicit knowledge includes individual perception, experience, thought process, etc.  For organizational growth, both types of knowledge are necessary.  However, the data produced by businesses are so diverse and dispersed across various channels that it is difficult for an organization to manually collect those unstructured data and synchronize them to make them meaningful. In such a scenario, Knowledge Management Software could be very productive.  

Basically, businesses can make use of a Knowledge management system to enhance collaboration, improve customer satisfaction, and efficiently align processes.     

When it comes to keeping your customers happy, then a knowledge management tool can be of great use as it enables the team to deal with the customers with the right information, at the right level, and with the right approach. Eventually, your customers are happy.

What Are The Types Of Knowledge Management System?

  • Enterprise knowledge management solution: Enterprise-wide knowledge management systems use a wide range of technologies for storing unstructured and structured documents, searching for information, locating employee expertise, disseminating knowledge, and using data from enterprise applications and other key corporate systems.
  • Knowledge worker systems: A knowledge work system enables the creation and storage of the activities or knowledge of highly skilled professionals. This knowledge is often gathered from internal communication devices, portals, tools that contribute towards better management of enterprise knowledge.  
  • Smart techniques: Often, technologies like deep learning, machine learning, and big data techniques are used to convert raw data into useful information.

Several organizations diversely use the Knowledge Management System; some of the common strategies include FAQ content, forum or community feature, how-to articles and tutorials, training programs, webinars, etc.

How Can Knowledge Management Software Boost Your Business?

  • Centralized Knowledge Management System:  Knowledge Management Software provides centralized access to all the information or data, which makes it easy for an administrator to deliver the right information to the right person just in time.
  • Builds brand goodwill: With better customer service, top knowledge management software enhances the company’s brand value.   
  • Minimizes miscommunication: Organizations that incorporate the right knowledge management system tools facilitate effective communication over company policies, job functions, business processes, etc. Overall, software knowledge management reduces the risks of costly mistakes that occur due to miscommunication.
  • Reduce boarding and training time: A well-managed centralized knowledge management system containing all the necessary data has a big advantage in hiring and training employees.  It makes the knowledge transfer process easy whenever a skilled or experienced professional is leaving the organization. 

What Are The Scopes Of The Knowledge Management System For Small Businesses?

Though small businesses deal with a low amount of data, they can still reap benefits from Knowledge Management Solutions as much as the larger enterprises.
  • Better customer relationship:  For any business size, customer relationship is at the core of their business propaganda. Knowledge Management solutions enhance a better relationship with customers by facilitating better communication and exchanging relevant information.
  • Meeting organization’s growing needs: Later or sooner, the small businesses tend to expand their business operations; in such circumstances, a Knowledge Management Tool could be an advantage to acquire, combine, apply, and create knowledge. Adopting top knowledge management software early makes it easier to scale the company.
  • Enhance decision power: Generally, in smaller firms, the owner-managers are in the central position, and decision making is limited to only one person. But as business proliferates, the business responsibilities are shared, and decision-makers may grow in numbers. In such a situation, small firms must have valuable data on hand right through the beginning for making an informed decision.   
  • Establish community: Small businesses require peer inputs and suggestions for the organization’s growth. With the Knowledge Management System tools, small businesses can build community and bring many knowledge holders in the same place.

What Is The Difference Between Knowledge Management Software Vs. Information Management Software?

Information Management and Knowledge Management differ in scope and purpose, but both are essential for modern organizations. The information management process is used to classify and categorize the data, whereas knowledge management is used to make data discoverable and retrievable while ensuring security and regulatory compliance.

  • Information Management Software: The information management software is primarily concerned with people managing information sources, that is, auditing them, acquiring and storing them for easy retrieval and dissemination of information. The information management software is used by the organization to access a huge amount of data and to plan the business strategy.
  • Knowledge Management Software:  Knowledge management is a processed form of information management and goes beyond extracting facts from collected data. It focuses on the application of information. Knowledge Management involves people in capturing, creating, sharing, and using knowledge in an organization. The best knowledge base platform streamlines the sharing of data internally as well as externally.

What Are The Benefits Of Knowledge Management Software?

  • Reduce wait time:  The knowledge management solution reduces the wait time for customers with robust customer support. The customers can reach the knowledge base and search for the answer by themselves.
  • Convert conversation into knowledge-based:  A detailed email about the company’s product or operations can be converted into a knowledge base article.  The best knowledge base platform with advanced features can generate an article draft automatically from email.
  • Keep information up to date:  A knowledge management tool helps to optimize the content with new information.  With a rating system in place, the customers can notify website owners about the article that needs to get revised or replaced.
  • Easy knowledge transfer: A skilled professional can bring a lot of value to the organization, but when they leave the organization, they create a knowledge gap, which can be filled by establishing an internal knowledge management system.  The knowledge management system tools can facilitate knowledge transfer and present all the information in an easy-to-understand format.
  • Robust reporting on documentation:  A full reporting on documentation can help to measure the number of people visiting the website content.  The best knowledge base software allows website owners to identify the area for improvement and set their priorities.
  • Better consumer experience:  The knowledge management platform supports a range of media files like text, videos, or images.  It gives website visitors the freedom to choose their preferred way to learn or discover the offerings from the company.  
  • Manage permission and access control: A knowledge management system allows users to update user roles and permission all from one place. 

Key Features Of Knowledge Management Software

Before finalizing the tool, match the features that a knowledge management software can offer with your business or website requirements. 

  • Powerful search functionality
  • Font editing
  • Multi-lingual
  • Integration with other tools
  • Hyperlinks and links titles
  • Manage team members
  • Permission-based user access
  • Assign roles and designations
  • Fully customizable
  • Advanced analytics and reporting functionality
  • Analyze and enhance customer support team performance
  • Supports cloud for the management of multiple documents
  • Mobile friendly
  • Classifying information based on Taxonomy
  • Scalability

Latest Trends In Knowledge Management Software

  • Incorporating social media elements: By including social media elements with top knowledge management software, businesses can widen the scope of knowledge sharing and brand awareness.
  • Mobile devices: Just as social media, mobile devices have been playing a significant role in unifying people across the globe and allowing access to the knowledge bank on-demand. The best knowledge base software developers are now focusing more on integrating mobile features into the Knowledge Management Solution.
  • Rise of pragmatic AI: Pragmatic AI has powered chatbots to analyze and answer users’ queries.  Currently, AI handles low complexity tasks and basic customer support, but programmers are hopeful of getting better results through “Pragmatic AI.”
  • Collaboration tools: To derive better insights from data and establish a concrete communication channel, collaboration tools can play a significant role. With the continuous flow of new information into an organization, it is challenging to capture everything; this is where collaboration tools can be useful. The collaboration tool can help to refine the performance of the best knowledge base platform.
  • Building a culture of continuous learning:  Along with high-end technology, businesses are also focusing on harnessing a culture of continuous learning through the transition of knowledge base software.
  • Attractive visuals: In the past, the traditional knowledge management system was filled with elaborate file names, dense body text, and long lists. The modern trend in Knowledge Management is more focused on simple layouts and relevant images.
  • AI-powered search: With traditional KMS, it isn't easy to fetch particular information inside the images, documents, and audio files. But with intelligent AI-powered search, it would be possible to search content even from the most challenging files.  It may even allow users to search the content through various filters like dates, document types, and sources.

Factors To Consider Before Buying Knowledge Management Software

  • Cost: A price tag is often a point of concern for businesses implementing software in their infrastructure.  While selecting a knowledge management solution, make sure to evaluate the price plan against the listed features.
  • Ability to add new content:  Thebest knowledge base software should handle large amounts of data and add new content whenever needed.    
  • Feedback and Q&A section: A right knowledge management system should engage customers or visitors through Q&A sessions or the feedback sections.    
  • Data security and compliance:  Verify if the KM software vendor has enabled all the necessary safety measures and compliances.
  • AI Support: AI has improved the knowledge management platform’s efficiency in handling customer support.  It can interpret spoken commands, direct the questions to the right person, or even answer the customer’s common queries.
  • Data consistency: The knowledge management platform should clearly define the method of data entry and duplication rules to maintain consistent data throughout the organization.
  • SEO-friendly: It is surprising, but many customers find companies through help center content. If the help center content is optimized for the search engine, then it becomes easy for customers to discover your business. Some knowledge management systems come with in-built SEO features like keyword tagging, title formatting, and metadata editing. 
  • Omnichannel compatibility: The best knowledge management software allows distributing the content across all the channels preferred by customers. It helps to increase the customer base by exposing the knowledge base to maximum numbers.  
  • Customized Workflow: The idea behind knowledge management is to share knowledge across various departments for effective collaboration and decision making. The knowledge management software should allow users to segment the large volume of data into meaningful content that is easy to share and adds value to the organization.
  • Third-party software integration: A third-party software tool can enhance the knowledge management tool capabilities; KMS must support third-party software integration.
  • Cloud support: If the organization does not have an IT team to handle all updates, backup, and maintenance, then it is better to switch to a cloud-based knowledge management tool.

What Is The Average Cost Of Knowledge Management Software?

The price for Knowledge Management Tools is very flexible, and it could start as low as $1/month and rise to $800/month or more.  The knowledge management software pricing may vary based on the number of users, features, and storage space.    

  • Knowledge Management Software Ideal for Start-ups or Small businesses: The knowledge management tools like AllAnswered come with a basic price of $1/month and offer 14 days free trial, while Slab, with a starting price of $6.67, offers the basic version free forever. Both these tools are favorites among the users due to their exclusive features and attractive prices. Also, we suggest free and open source knowledge management softwarefor companies who wish to try the software for free before actually investing.
  • Knowledge Management Software Ideal for Mid-Sized Business  Medium range tools like Obie with a price range of $59/month is packed with all necessary features, while Stonly, with a starting price of $49/month, offers a 14-day free trial to try its exclusive features. The tool integrates with some of the leading helpdesk tools and automatically updates the knowledge base wherever it is deployed. In case the users have a tailored need, they can even request a customized tool.  The medium-range tools are ideal for users who want to go light on their budget; besides Stonly and Obie the user can even consider tools like kipwise, UseResponse, Malcolm that more or less fall in the same price range.
  • Knowledge Management Software for Large Enterprises Knowledge Management Software for large enterprises covers a full range of features on a single platform. Tools like clinked.com with a starting price of $83/month offer feature like uploading files by email, single sign-on integration, data migration, customization, etc. The price may exceed up to $836 as users add more features to the list.  The other tools that fit in the same category and offer out-of-the-box features include KnowledgeOwl with a starting price of $79/month and One Window Workplace (pricing on demand).

The Knowledge Management System can be applied on a broad spectrum, and because of this attribute, it has instilled curiosity among software developers to further enhance its capabilities withFree and Open Source Knowledge Management software.

Why Refer To GoodFirms' List Of Knowledge Management Software?

GoodFirms is a leading review and rating platform for IT solutions, and it has been helping companies to acquire the best software products and streamline their business processes. The platform has a wide range of software products that can cater to various sectors. The list of best Knowledge management software created by GoodFirms is done with utmost care and research. The filters and compare options, along with the review of each software, can help users to make the right choice.

With the best knowledge management software in place, the organization can clearly define its knowledge management goals and expected results. Do not miss to check the GoodFirms list of the Best knowledge Management Software to make your organization competitive in this knowledge-driven economy.

Frequently Asked Questions

What is Knowledge Management?

Gathering and managing knowledge in an organization is not a single-man job. It requires collaboration and teamwork for sharing knowledge with all stakeholders, application of the knowledge, and innovating based on the application. Organizations require the application of knowledge from various sources to create world-class products and services. This is a complex process and therefore requires a systematic approach to create, store, share, and process knowledge. Knowledge management is the process of managing knowledge assets, organizing knowledge resources, and deriving value from its tactical use.

What is the Best Knowledge Management Software?

The best knowledge management software provides organizations with all tools to manage their knowledge base, spark engagement, grow intelligence, reuse knowledge, and redistribute it for attaining organizational objectives. It is easy to implement, use and navigate. The best knowledge management system software boosts knowledge creation and transfer by recording all practices, guidance, observations, and mechanisms known to the organization. GoodFirms has listed the best knowledge management systems such as UserResponse, ProProfs Knowledge Base, BloomFire, Tettra, ZenDesk Guide, PHPKB, Astute Knowledge, and more.

What are the Three Most Critical Dimensions that Can Affect the Implementation of Knowledge Management System?

Implementation of a knowledge management system can be affected by the following dimensions: 

  1. Corporate Strategy: Organizational vision and mission has to be aligned with the type of knowledge organizations want to create, store and share to meet the strategic and tactical requirements. 
  2. Culture: Flexible and conductive organizational culture can be a catalyst for knowledge creation, whereas rigid cultures can deter knowledge creation by resisting changes and not allowing people to interact in a free manner.  
  3. Technology: Technology has the power to collate, categorize and contextualize unstructured data into structured pieces of information. Knowledge management tools further use this information for valuable insights and store it in the knowledge zone of organizations. Without properly designed applications and tools, implementing and sustaining the knowledge management system is not possible.

What Types of Knowledge can be Processed by Knowledge Management Software?

A knowledge base management software can process the Explicit, Tacit, and Embedded knowledge.

  1. Explicit Knowledge: KMS can identify, store, retrieve explicit knowledge found in databases, memos, books, directories, repositories, documents, etc. 
  2. Tacit Knowledge: Rooted in intuition, experience, practice, and perception, tacit or implicit knowledge is the best source of innovation, transformation, and progress. KMS can process the tacit knowledge for competitive advantage. 
  3. Embedded Knowledge: Knowledge management systems can unlock the potential of hidden or locked knowledge in processes, manuals, rules, routines, code of conduct, etc. This knowledge can be used for reverse engineering of products, processes, and mechanisms.

Why is Knowledge Management Critical for Innovation?

The rate of obsolescence in a few industries such as information technology is not for the faint of heart.  Products, processes, and technology getting obsolete is the risk that today’s organizations face more than their predecessors. Any product can get obsolete, outdated, and end up in a scrap in no time. In such business scenarios, continuous innovation, rapid product developments, and a neophiliac approach are required for staying competitive and profitable. Knowledge management assists companies in creating, sharing, applying, and updating their current knowledge systematically for successful innovation.

What are the Employee Productivity Tool Sets included in Knowledge Management Systems?

The knowledge management tools have a specific framework that enables employees to increase productivity. One such module is the Enterprise Search Option. It allows employees to search all repositories from a single dashboard. Another one is the Enterprise Content Management Option, which allows employees to capture and structure information easily, categorizing it and labeling it using metadata. Also, a wide variety of collaboration and teamwork tools unleashes more productivity.

What Integrations Should One Look For With Knowledge Management Software?

Knowledge management software can integrate with help desk software, document management software, CRM, content management systems, employee training modules, Slack, Chrome, Analytics, Live Chat Software, and more.

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