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Smarter Documentation, Instant Answers

Document360 is an AI-powered knowledge base platform designed to streamline how businesses create, manage, and share knowledge. Built with advanced AI capabilities, it features an AI FAQ generator to automatically create FAQs from existing content, AI-powered search for lightning-fast, context-aware results, and intelligent content recommendations to enhance user navigation.
Document360 is ideal for a range of use cases, including creating customer self-service Knowledge base, internal knowledge base, product and API documentation, user manuals, and SOPs.

The platform offers a rich markdown editor, making content creation and formatting seamless. Its version control allows teams to track changes, manage revisions, and maintain document integrity effortlessly. Document360 also supports localization, enabling businesses to create multilingual knowledge bases for global audiences. Customization options ensure your knowledge base aligns with your brand.
Kovai Limited
2017
United Kingdom
  • Banking
  • Computer-software
  • Electrical-electronic-manufacturing
  • Hospital-health-care
  • Legal-services
5 Industries
  • English
  • French
  • Italian
  • Spanish
4 Languages
Industries
  • Banking
  • Computer-software
  • Electrical-electronic-manufacturing
  • Hospital-health-care
  • Legal-services
Licensing & Deployment
Support
  • Email
  • Chat
  • Phone
  • Weekdays
    Support Days
    • Monday
    • Tuesday
    • Wednesday
    • Thursday
    • Friday
    Support Time
    • 00:00 to 23:30 (GMT)
    • 00:00 to 23:30 (ECT)
    • 00:00 to 23:30 (EET)
    • 00:00 to 23:30 (ACT)
    • 00:00 to 23:30 (CST)
Training
  • Webinar
  • Documentation
Knowledge Base

Media

Document360
Document360
Document360
Document360
Document360

Document360 Core Features

Focus of Document Management Feature
  • Collaboration Tools
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Document Sharing
  • Document Storage
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control
Focus of Knowledge Management Feature
  • Access Control
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Discussion Boards
  • Knowledge Base Management
  • Reporting & Analytics
  • Search/Filter
  • Security
  • Self Service Portal

Document360 Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page Get Free Trial

Document360 Reviews

17
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

Document360 is the best knowledge base customer support tool so far
Rohit Pradeep
Rohit Pradeep at Taj Hotels
Highly recommended platform to make and publish self-service knowledge base
anusha c a
anusha c a at Lodon EPC Limited
Huge Upgrade, Document360 is a Hidden Gem. It's simply polished and professional!
Clara Diaz
Clara Diaz
Awesome Buy
Janet Christopher
Janet Christopher
Highly customizable Knowledge Base solution
Jacob Mabry
Jacob Mabry

What Users Like The Most

  • Document360 has no need for technical skills. Its easy to use and learn.
  • Document360 provides us an exceptional end user experience when compared to other products.
  • We can use all the features for trial to see if the software meets our need.

What Users Like The Least

  • No disadvantages I noticed in Document360 when compared to other products.
  • Only supports English language, would like to see additional languages.
  • No mobile app at the moment, which is not convenient on the go.

Document360 Reviews

5.0 17 Reviews
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  • Most Recent
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Write a Review
anusha c a

Highly recommended platform to make and publish self-service knowledge base

I've been using Document360 to create and publish a self-service knowledge base. It was perfect for me in terms of ease of learning. The best thing is that Document360 is designed to deliver a great authoring experience for writers and authors.

What was the project name that you have worked with Document360?

Knowledge Management Software

How long have you used Document360?

3 Weeks

How frequently you use Document360?

Daily

What do you like the most about Document360?

Document360 has no need for technical skills. Its easy to use and learn.

Document360 provides us an exceptional end user experience when compared to other products.

We can use all the features for trial to see if the software meets our need.

What do you like the least about Document360?

No disadvantages I noticed in Document360 when compared to other products.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Google Sheets
Rohit Pradeep

Document360 is the best knowledge base customer support tool so far

It's very easy to use. Took our team around 4 hours of training to use this tool well, even though we haven't worked on SQL. Makes it very easy for us to keep a track of our products and easy for our customers to navigate through out.

What was the project name that you have worked with Document360?

Knowledge Management Software

How long have you used Document360?

1 Years

How frequently you use Document360?

Daily

What do you like the most about Document360?

Can have up to 4 sub sections which makes navigation very easy

Document360 is a very easy tool to use even if you are not from a software background.

A huge scope for customisation as there are very few templates provided

What do you like the least about Document360?

Only supports English language, would like to see additional languages.

No mobile app at the moment, which is not convenient on the go.

Would like to see a lot more free demo tutorial videos.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Clara Diaz

Huge Upgrade, Document360 is a Hidden Gem. It's simply polished and professional!

Document360 was surprisingly easy to understand for the less technically inclined people in my team and that is a win. What we didn't need was an expensive solution we couldn't afford or justify and Document360 fit the bill. To me Document360 is a developing underdog on the CRM market with some huge advantages and opportunities. Its simply polished and professional. Our collective experience with Document360 has been extremely positive, and we recommend it wholeheartedly!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Janet Christopher

Awesome Buy

The relationship with our vendors has improved because we now have a consistent and reliable way to communicate information. We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers. It's ease of use is the largest PROS! We have our entire shop using the software and the fact it is so user friendly is simply excellent! Seriously the software is an awesome buy.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Jacob Mabry

Highly customizable Knowledge Base solution

I love that Document360 has such an amazing Markup editor, you can drill down into multiple knowledge bases with sub articles, and the search is fantastic! The support is so amazing as well, the team really knows their stuff and is so helpful and prompt! Oh! The roles you can set are fantastic as well, because they make it so you can have lots of different types of users -- read only users (public) vs editors and writers!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Aaron Wilson

Document360 is worth investing

Document360 lets me provide quick and accessible product documentation to a range of different users. And, it gives my teams the ability to collaborate closely on content. If you're looking for great support, an intuitive editor, and great branding options, you're looking in the right place. Document360 takes it over the top by also allowing extra customization that I did not find in other similar software. Highly recommend.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Bobby Fernandez

Document360, A reliable, user-friendly product

Improved practice management and time management. Having a reliable, user-friendly product to offer my clients feels GREAT! Moreover, Document360 is affordably priced and fully customization to your business needs. Knowledge base integration is doing wonders for me. Would recommend the tool to all!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Lita Lewis

Best Knowledge Base Software in market

The interface is done nicely so we were able to build a database for internal use quickly. There are plenty of customization options so we can enrich articles with multimedia content. Additionally, it ensures that information is accessible to people with the organization of categories. Even Document360’s own support team is magnificent. Overall, Document360 is an awesome software to work with.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Sarah Mathews

Top Grade Product and Service

The best part is we are able to monitor what resource pages are receiving the most traffic, which ones could use a boost and even solicit ideas for content that doesn't exist yet. You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers. My favorite- incredible customer service team.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Ron McMullen

This is the ONE!

We benchmarked numerous knowledge base providers, but only a few could match our needs. Of the few that had the functionalities we were looking for, none weighed up with Document360 in terms of cleanliness, performance, and simplicity. Better still, Document360 was the safest bet for us because it worked seamlessly with our existing system. Today, we have a fully customized knowledge base, and our customers love the speed and efficiency of searches.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Tara Philips

Quick Setup, Easy to use, Great support

My advice to anyone looking at Document360 as a potential solution - take the opportunity to allow them to walk you through their software and check out their client sites. Document360 isn't a cookie cutter solution, they will tailor it to the look and feel you need. That being said, it's most helpful if you go in with a clear vision of what you want to achieve and they will help you get there for sure.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Scott Duchene

Positive Experience for our team.

After a long selection process--reviewing customer reviews and using trial versions--we finally settled for Document360. The product stood out for use for various reasons: It provided advanced features; We had the best-in-class service throughout the sales process. It’s been four months now since Document360 was set up, and already we are reaping the rewards. We have seen a positive turnaround in our learning process: it’s easier and full of fun. The platform has expedited knowledge sharing and empowered us to deliver digital training more effectively. Besides, employees are spending a fraction of the time they use to before Document360 intervention.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Nathan Rott

Document360 Rules!

Our company was in the market for an internal knowledge base solution that would provide the features and design that an ordinary shared drive or wiki site couldn't provide. The Document360 team has been great about helping us design our site to fit our needs. As with everything there have been a few minor hickups, but they have addressed them and continue to roll out new features and functionality that make this software extremely valuable to our company.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
John Momrick

Easy to use, Powerful analytics and integration

Extremely easy to use, powerful analytics, easy integration in website. Very scaleable for our business needs. I really like the simplicity of Document360. My overall experience with Document360 has been exceedingly positive.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Eugene Mathews

Awesome Product with cool features.

The version control makes it easy to maintain multiple versions of a document. The most important backup/restore feature allowing users to choose a manual or automatic system backup is brilliant. The editor comes with cool features like on-screen preview and full design preview. We can completely focus on the content and not worry about the formatting.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Document360 Integration