Document360

The Knowledge Base Software that scales with your Product
5.0 (17 Reviews) Write a Review
Overview
Kovai Limited
2017
United Kingdom
Document360 is No #1 Knowledge base software for a software project and product documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises. With easy to configure capabilities, you can manage multiple project documentation, configure multiple users and view the analytics that will help you keep your knowledge base content fresh and relevant.

Some Outstanding features
-A rich authoring experience with Markdown and WYSIWYG editor
-Intelligent search functionality
-Organizes content in hierarchical structure
-Real-time collaboration
-Notification system to keep the members updated about the stale articles
-Integration with other third-party tools- Zendesk, Freshdesk, Slack, Intercom, Olark, Disqus, Google Analytics and more
-In-app assistant Widgets to embed the knowledge ba

Industries
  • Banking
  • Computer Software
  • Electrical & Electronic Manufacturing
  • Hospital & Health Care
  • Legal Services
Languages
  • English
  • French
  • Italian
  • Spanish
Media
Document360
Document360
Document360
Document360
Document360
Core Features
Document Management Features
  • Collaboration Tools
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Document Sharing
  • Document Storage
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control
Knowledge Management Features
  • Access Control
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Discussion Boards
  • Knowledge Base Management
  • Operations Management
  • Search/Filter
  • Security
  • Self Service Portal
Pricing
Pricing Type
Flat Rate
Preferred Currency
USD ($)
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Vendor pricing page
14 Days Trial
Plans & Packages
Startup
$99 Per Month
Features
  • 5 team Accounts
  • Public Knowledge base
  • Unlimited articles
Business
$249 Per Month
Features
  • This plan includes all the features from Startup plan
  • 20 team Accounts
  • Public and Private Knowledgebase
  • Analytics
  • Unlimited reader accounts
Enterprise
$499 One-time
Features
  • This plan includes all the features from Business plan
  • Security Groups and Roles
  • Enterprise SSO, SAML, JWT
  • Ticket Deflector
  • Custom Email Domain
Customer Reviews
5.0 (17 Reviews)

Huge Upgrade, Document360 is a Hidden Gem. It's simply polished and professional!

Clara Diaz
posted on 1/6/20

Document360 was surprisingly easy to understand for the less technically inclined people in my team and that is a win. What we didn't need was an expensive solution we couldn't afford or justify and Document360 fit the bill. To me Document360 is a developing underdog on the CRM market with some huge advantages and opportunities. Its simply polished and professional. Our collective experience with Document360 has been extremely positive, and we recommend it wholeheartedly!

Highly recommended platform to make and publish self-service knowledge base

anusha c a
4 months ago
I've been using Document360 to create and publish a self-service knowledge base. It was perfect for me in terms of ease of learning. The best thing is that Document360 is designed to deliver a great authoring experience for writers and authors.
I have used this software for
3 Weeks
I use this software
Daily
Pros :
  • Document360 has no need for technical skills. Its easy to use and learn.
  • Document360 provides us an exceptional end user experience when compared to other products.
  • We can use all the features for trial to see if the software meets our need.
Cons :
  • No disadvantages I noticed in Document360 when compared to other products.
Features Used
  • Knowledge Management
Switched From :
Also Considered :
none
Integrated with :
None
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
10 User Score
User Recommendation Score

Document360 is the best knowledge base customer support tool so far

R
4 months ago
It's very easy to use. Took our team around 4 hours of training to use this tool well, even though we haven't worked on SQL. Makes it very easy for us to keep a track of our products and easy for our customers to navigate through out.
I have used this software for
1 Years
I use this software
Daily
Pros :
  • Can have up to 4 sub sections which makes navigation very easy
  • Document360 is a very easy tool to use even if you are not from a software background.
  • A huge scope for customisation as there are very few templates provided
Cons :
  • Only supports English language, would like to see additional languages.
  • No mobile app at the moment, which is not convenient on the go.
  • Would like to see a lot more free demo tutorial videos.
Features Used
  • Knowledge Management
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
10 User Score
User Recommendation Score

Awesome Buy

Janet Christopher
posted on 29/5/20
The relationship with our vendors has improved because we now have a consistent and reliable way to communicate information. We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers. It's ease of use is the largest PROS! We have our entire shop using the software and the fact it is so user friendly is simply excellent! Seriously the software is an awesome buy.

Highly customizable Knowledge Base solution

Jacob Mabry
posted on 28/5/20
I love that Document360 has such an amazing Markup editor, you can drill down into multiple knowledge bases with sub articles, and the search is fantastic! The support is so amazing as well, the team really knows their stuff and is so helpful and prompt! Oh! The roles you can set are fantastic as well, because they make it so you can have lots of different types of users -- read only users (public) vs editors and writers!

Document360 is worth investing

Aaron Wilson
posted on 27/5/20
Document360 lets me provide quick and accessible product documentation to a range of different users. And, it gives my teams the ability to collaborate closely on content. If you're looking for great support, an intuitive editor, and great branding options, you're looking in the right place. Document360 takes it over the top by also allowing extra customization that I did not find in other similar software. Highly recommend.

Document360, A reliable, user-friendly product

Bobby Fernandez
posted on 26/5/20
Improved practice management and time management. Having a reliable, user-friendly product to offer my clients feels GREAT! Moreover, Document360 is affordably priced and fully customization to your business needs. Knowledge base integration is doing wonders for me. Would recommend the tool to all!

Best Knowledge Base Software in market

L
posted on 25/5/20
The interface is done nicely so we were able to build a database for internal use quickly. There are plenty of customization options so we can enrich articles with multimedia content. Additionally, it ensures that information is accessible to people with the organization of categories. Even Document360’s own support team is magnificent. Overall, Document360 is an awesome software to work with.
Licensing & Deployment
Support
  • Email
  • Chat
  • Phone
  • Weekdays
    View Timing
    View Timing
    Support Days
    • Monday
    • Tuesday
    • Wednesday
    • Thursday
    • Friday
      Support Time
    • 00:00 to 23:30 (GMT)
    • 00:00 to 23:30 (ECT)
    • 00:00 to 23:30 (EET)
    • 00:00 to 23:30 (ACT)
    • 00:00 to 23:30 (CST)
Training
  • Webinar
  • Documentation
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • On-Site Training