Some Outstanding features
-A rich authoring experience with Markdown and WYSIWYG editor
-Intelligent search functionality
-Organizes content in hierarchical structure
-Notification system to keep the members updated about the stale articles
-Integration with other third-party tools- Zendesk, Freshdesk, Slack, Intercom, Olark, Disqus, Google Analytics and more
-In-app assistant Widgets to embed the knowledge ba
- Computer Software
- Electrical & Electronic Manufacturing
- Hospital & Health Care
- Legal Services
- Collaboration Tools
- Document Assembly
- Document Indexing
- Document Retention
- Document Sharing
- Document Storage
- Electronic Signature
- File Recovery
- File Type Conversion
- Offline Access
- Optical Character Recognition
- Version Control
- Access Control
- Content Management
- Discussion Boards
- Knowledge Base Management
- Operations Management
- Self Service Portal
- 5 team Accounts
- Public Knowledge base
- Unlimited articles
- This plan includes all the features from Startup plan
- 20 team Accounts
- Public and Private Knowledgebase
- Unlimited reader accounts
- This plan includes all the features from Business plan
- Security Groups and Roles
- Enterprise SSO, SAML, JWT
- Ticket Deflector
- Custom Email Domain
Huge Upgrade, Document360 is a Hidden Gem. It's simply polished and professional!
Document360 was surprisingly easy to understand for the less technically inclined people in my team and that is a win. What we didn't need was an expensive solution we couldn't afford or justify and Document360 fit the bill. To me Document360 is a developing underdog on the CRM market with some huge advantages and opportunities. Its simply polished and professional. Our collective experience with Document360 has been extremely positive, and we recommend it wholeheartedly!
Highly recommended platform to make and publish self-service knowledge base
- Document360 has no need for technical skills. Its easy to use and learn.
- Document360 provides us an exceptional end user experience when compared to other products.
- We can use all the features for trial to see if the software meets our need.
- No disadvantages I noticed in Document360 when compared to other products.
- Knowledge Management
Document360 is the best knowledge base customer support tool so far
- Can have up to 4 sub sections which makes navigation very easy
- Document360 is a very easy tool to use even if you are not from a software background.
- A huge scope for customisation as there are very few templates provided
- Only supports English language, would like to see additional languages.
- No mobile app at the moment, which is not convenient on the go.
- Would like to see a lot more free demo tutorial videos.
- Knowledge Management
Highly customizable Knowledge Base solution
Document360 is worth investing
Document360, A reliable, user-friendly product
Best Knowledge Base Software in market
- Cloud Hosted
WeekdaysView TimingSupport Days
- 00:00 to 23:30 (GMT)
- 00:00 to 23:30 (ECT)
- 00:00 to 23:30 (EET)
- 00:00 to 23:30 (ACT)
- 00:00 to 23:30 (CST)
- Help Guides
- Video Guides
- Case Studies
- On-Site Training