Intercom Reviews & Pricing 2026

Build customers for life, with the Engagement OS

Intercom is a modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer life cycle, from acquisition to engagement, and support. It's a modern product for sales, marketing, and support to connect with customers and grow faster.

Industries

Education-management
Financial-services
Hospital-health-care

Licensing & Deployment

Proprietary
Cloud Hosted
Web-based
iPhone/iPad
Android
Windows
Mac
Linux

Support

Email
Chat
24x7 Support

Training

Webinar

Knowledge Base

Help Guides
Video Guides
Blogs
Webinars
On-Site Training

Media

Intercom Core Features

Focus of Customer Success Feature

Alert/Notification
Communication Management
Customer Engagement
Reporting & Analytics

Intercom Pricing

Pricing Type

Contact Vendor

Preferred Currency

USD ($)

Free Version

Payment Frequency

Monthly Payment
Annual Subscription
Quote Based

Vendor pricing page

Intercom Reviews

5
Total Reviews

4.3/5
Overall Rating

0
Recent Reviews

What Users Say

Intercom uses powerful messaging and automatic to give a better experience and faster answer to your customers.

Michael Hudson

I will highly recommend it due to its ease-of-use and great compatibility.

Daniela Sawyer , Founder at FindPeopleFast

Highly recommended!

Malte Scholz , Co-Founder at Airfocus

Suitable for small businesses

Momchil , Marketing Manager at Codegiant

An email marketing standpoint

Jitendra Gidwani , Founder & CEO at RightlyWritten

What Users Like The Most

It has a very clean and simple UI.
Easy to use and browsing is really easy.
Sufficient for any environment.

What Users Like The Least

There is nothing I dislike about this solution; only some options need to be updated.

Intercom Reviews

4.3 5 Reviews

Michael Hudson

Posted on Jan 09, 2023

Intercom uses powerful messaging and automatic to give a better experience and faster answer to your customers.

I have been using it in my business. Have all the options to use and everything is streamlined. Really a great support platform with a very friendly design and really good internal support. It allows me to respond and update from anywhere. Nice ticket application and support.

What was the project name that you have worked with Intercom?

Help Desk Software

How long have you used Intercom?

7 Months

How frequently you use Intercom?

Daily

What do you like the most about Intercom?

It has a very clean and simple UI.

Easy to use and browsing is really easy.

Sufficient for any environment.

What do you like the least about Intercom?

There is nothing I dislike about this solution; only some options need to be updated.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Switched from

Daniela Sawyer, Founder at FindPeopleFast

Posted on Mar 11, 2022

I will highly recommend it due to its ease-of-use and great compatibility.

Intercom is the primary client stage that assists organizations with speeding up their development. Intercom aids my business in building a set-up of essential tools for web-based organizations to push the development of the client lifecycle. It applies a new and better method for securing, drawing in, and holding clients. An ideal solution for sales, marketing promotions, and support groups to better communicate and connect with clients. Driving elements: lead catch, lead sustaining, lead scoring, visitor identification.