Intercom

A new and better way to acquire, engage and retain customers.
4.1 (4 Reviews) Write a Review
Overview
Intercom
Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer life cycle, from acquisition to engagement, and support. It's a modern product for sales, marketing and support to connect with customers and grow faster.
Media
Core Features
Lead Generation Features
  • Contact Database
  • Data Import/Export
  • Landing Page Builder
  • Lead Capture
  • Lead Database Integration
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Lead Verification/Validation
  • Prospecting Tools
Customer Success Features
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Operations Management
Customer Experience Features
  • Customer Segmentation
  • Feedback Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Survey/Poll Management
Live Chat Features
  • Alerts/Notifications
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Secured Encryption
Pricing
Pricing Type
Contact Vendor
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Vendor pricing page
14 Days Trial
Customer Reviews
4.1 (4 Reviews)

I will highly recommend it due to its ease-of-use and great compatibility.

D
4 months ago

Intercom is the primary client stage that assists organizations with speeding up their development. Intercom aids my business in building a set-up of essential tools for web-based organizations to push the development of the client lifecycle. It applies a new and better method for securing, drawing in, and holding clients. An ideal solution for sales, marketing promotions, and support groups to better communicate and connect with clients. Driving elements: lead catch, lead sustaining, lead scoring, visitor identification.

I have used this software for
1 Years
I use this software
Daily
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
3 User Score
User Recommendation Score

Highly recommended!

6 months ago

We at AirFocus have been using Intercom for a year, mainly because of its easy integrations with other apps and a smooth customer experience it provides both for our employees and people using our software. For instance, the macros feature allows us to optimize similar actions into a single click which saves a lot of time. Similarly to the ‘’saved replies’’ option, macros help automate certain processes and expand to actions, not just the content. Learning curve is very short with Intercom which allows us to onboard customer agents more easily.

I have used this software for
200 Days
I use this software
Daily
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
7 User Score
User Recommendation Score

Suitable for small businesses

M
posted on 16/6/20

The software we are using in our company(Codegiantfor email marketing is Intercom. The pros are that it provides us with in-depth reports and statistics. It also allows us to create various action triggers so that we can run any email sequence we want. The cons are that it's not suitable for solopreneur. Only developers can create those action triggers so that you can run your email campaigns. That's why Intercom is suitable for small businesses rather than solopreneurs.

An email marketing standpoint

J
posted on 2/6/20

It is certainly more critical than ever for brands to find means of effectively connecting with clients virtually, and email marketing is an excellent way to do just that.

Our company(RightlyWritten) utilizes Intercom for email marketing. Intercom is an especially useful tool for our business since it allows us to perform a range of communications beyond email marketing as well, and it's an easy platform to integrate with other software, such as Slack.

There's a lot to love about Intercom from an email marketing standpoint. Some of the most conspicuous pros are Intercom's options for automating and targeting campaigns, its user-friendly interface, and its ability to contextualize relevant data.

On the cons side, Intercom can get rather pricey depending on subscription level.

Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training
Resources
The Complete Guide to Using Chatbots for Sales
2 Downloads
The Growth Handbook
2 Downloads
The Modern Guide to Live Chat for Marketing
2 Downloads
The Conversational Support Funnel Starter Kit
3 Downloads
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