Screenshot & Video
LICENSING & DEPLOYMENT
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
SUPPORT
- Phone
Knowledge Base
- Help Guides
- Webinars
LiveChat Core Features
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
LiveChat Pricing
Pricing Type
-
Flat Rate
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
30 Days Trial
Plans & Packages
LiveChat Reviews
LiveChat is an online customer service software that lets you communicate with your customers in real time.
Review Summary
Which features have you used in LiveChat?
Help Desk Software
How long have you used LiveChat?
9 Months
How frequently you use LiveChat?
Daily
What do you like the most about LiveChat?
Very easy to install and operate.
Till now it has given me a smooth experience.
Regular updates are there in all the features.
What do you like the least about LiveChat?
For me, there is nothing to dislike about this solution.
LiveChat is one of the most efficient and easy-to-use help desk software for my business.
Review Summary
In my organization, we use live chat as our help desk software. It offers a complete help desk platform to help & support the customer in all various ways. Not only that, but this software also allows the sales team to reach their target market. As well as, being able to add a chat widget on our website through this tool puts us in a much better position than our competitors. Our tool has a lot of pros inside it, but some of them make it different from other help desk software. These pros are: -
How long have you used LiveChat?
200 Days
How frequently you use LiveChat?
Daily
What do you like the most about LiveChat?
Organized Omni Channels
Personalization feature according to our business needs
Easy & simple routing procedure to make everything simplistic for our employees
Integrations feature
I\'d recommend it for the small businesses.
Review Summary
I am Scott Steward, the CEO and FOUNDER of Hi Collectors. When I was starting a business I needed help desk software that would assist with my customer care services and also plan my schedules. But in recent years there have been advances in help desk software which have been introduced and contain special features. In my company I am currently using Live Chat. It helps support customers as well as sales teams, with live chat you can manage multiple communication channels from a single dashboard which can include emails, messages , applications as well as the company website. It also offers integration from other comment platforms. It allows you to share customer details, message management share announcements, introduce new products and also allows visitors to chat Live chat however has some disadvantages that older people find it hard to use, some older generations like baby boomers find the features confusing and hard to use.
How long have you used LiveChat?
120 Days
How frequently you use LiveChat?
Daily
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