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The fastest way to help your customers

LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve over 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau Ai,r Asia, and startups like SproutSocial, Animoto, or HasOffers.
Livechat
2002
Poland
  • Computer-software
  • Education-management
  • Information-technology-services
  • Internet
  • Retail
5 Industries
  • English
1 Language
Industries
  • Computer-software
  • Education-management
  • Information-technology-services
  • Internet
  • Retail
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Phone
Knowledge Base
  • Help Guides
  • Webinars

Media

LiveChat Core Features

Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

LiveChat Pricing

Pricing Type
  • Flat Rate
Free Version
  • No
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page
Plans & Packages
Standard
$16.00 Per Month

LiveChat Reviews

3
Total Reviews
4.5/5
Overall Rating
0
Recent Reviews

What Users Say

LiveChat is an online customer service software that lets you communicate with your customers in real time.
Ryan Trivett
Ryan Trivett
LiveChat is one of the most efficient and easy-to-use help desk software for my business.
Steven Walker
Steven Walker , CEO at Spylix
I'd recommend it for the small businesses.
Scott Steward
Scott Steward , Founder & CEO at Hi Collectors

What Users Like The Most

  • Very easy to install and operate.
  • Till now it has given me a smooth experience.
  • Regular updates are there in all the features.

What Users Like The Least

  • For me, there is nothing to dislike about this solution.

LiveChat Reviews

4.5 3 Reviews
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  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Ryan Trivett

LiveChat is an online customer service software that lets you communicate with your customers in real time.

Great system, and I am very much happy to come in contact with this help desk system. because it works as it should. It has excellent tools like live chat support, automated response, Pop-up chat, and mainly, in-app messaging. Very nicely designed and the perfect solution for service tickets.

What was the project name that you have worked with LiveChat?

Help Desk Software

How long have you used LiveChat?

9 Months

How frequently you use LiveChat?

Daily

What do you like the most about LiveChat?

Very easy to install and operate.

Till now it has given me a smooth experience.

Regular updates are there in all the features.

What do you like the least about LiveChat?

For me, there is nothing to dislike about this solution.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Google Docs
Trello

Switched from

LiveAgent
Steven Walker

LiveChat is one of the most efficient and easy-to-use help desk software for my business.

In my organization, we use live chat as our help desk software. It offers a complete help desk platform to help & support the customer in all various ways. Not only that, but this software also allows the sales team to reach their target market. As well as, being able to add a chat widget on our website through this tool puts us in a much better position than our competitors. Our tool has a lot of pros inside it, but some of them make it different from other help desk software. These pros are: -

How long have you used LiveChat?

200 Days

How frequently you use LiveChat?

Daily

What do you like the most about LiveChat?

Organized Omni Channels

Personalization feature according to our business needs

Easy & simple routing procedure to make everything simplistic for our employees

Integrations feature

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Scott Steward

I'd recommend it for the small businesses.

I am Scott Steward, the CEO and FOUNDER of Hi Collectors. When I was starting a business I needed help desk software that would assist with my customer care services and also plan my schedules. But in recent years there have been advances in help desk software which have been introduced and contain special features. In my company I am currently using Live Chat. It helps support customers as well as sales teams, with live chat you can manage multiple communication channels from a single dashboard which can include emails, messages , applications as well as the company website. It also offers integration from other comment platforms. It allows you to share customer details, message management share announcements, introduce new products and also allows visitors to chat Live chat however has some disadvantages that older people find it hard to use, some older generations like baby boomers find the features confusing and hard to use.

How long have you used LiveChat?

120 Days

How frequently you use LiveChat?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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