The fastest way to help your customers

4.5 3 Reviews
Visit website
Write a Review
Unclaimed Profile
LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve over 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau Ai,r Asia, and startups like SproutSocial, Animoto, or HasOffers.
5 Industries
1 Language

Screenshot & Video



  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux


  • Phone

Knowledge Base

  • Help Guides
  • Webinars

LiveChat Core Features

Live Chat

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Help Desk

  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

LiveChat Pricing

Pricing Type

  • Flat Rate

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
Vendor pricing page
  • 30 Days Trial

Plans & Packages

$16.00 Per Month

LiveChat Reviews

4.5 3 Reviews
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review

LiveChat is an online customer service software that lets you communicate with your customers in real time.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating


Switched from

Review Summary

Great system, and I am very much happy to come in contact with this help desk system. because it works as it should. It has excellent tools like live chat support, automated response, Pop-up chat, and mainly, in-app messaging. Very nicely designed and the perfect solution for service tickets.

Which features have you used in LiveChat?

Help Desk Software

How long have you used LiveChat?

9 Months

How frequently you use LiveChat?


What do you like the most about LiveChat?

Very easy to install and operate.

Till now it has given me a smooth experience.

Regular updates are there in all the features.

What do you like the least about LiveChat?

For me, there is nothing to dislike about this solution.

LiveChat is one of the most efficient and easy-to-use help desk software for my business.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

In my organization, we use live chat as our help desk software. It offers a complete help desk platform to help & support the customer in all various ways. Not only that, but this software also allows the sales team to reach their target market. As well as, being able to add a chat widget on our website through this tool puts us in a much better position than our competitors. Our tool has a lot of pros inside it, but some of them make it different from other help desk software. These pros are: -

How long have you used LiveChat?

200 Days

How frequently you use LiveChat?


What do you like the most about LiveChat?

Organized Omni Channels

Personalization feature according to our business needs

Easy & simple routing procedure to make everything simplistic for our employees

Integrations feature

I\'d recommend it for the small businesses.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I am Scott Steward, the CEO and FOUNDER of Hi Collectors. When I was starting a business I needed help desk software that would assist with my customer care services and also plan my schedules. But in recent years there have been advances in help desk software which have been introduced and contain special features. In my company I am currently using Live Chat. It helps support customers as well as sales teams, with live chat you can manage multiple communication channels from a single dashboard which can include emails, messages , applications as well as the company website. It also offers integration from other comment platforms. It allows you to share customer details, message management share announcements, introduce new products and also allows visitors to chat Live chat however has some disadvantages that older people find it hard to use, some older generations like baby boomers find the features confusing and hard to use.

How long have you used LiveChat?

120 Days

How frequently you use LiveChat?


This profile is not claimed

Do you own or represent this business? Enter your business email to claim your GoodFirms profile.