LogicalDOC

(3 Reviews)

Document Management System

LogicalDOC is the best choice among document management solutions. It features an intuitive interface that is so easy to use it requires no training. It utilizes advanced technology and widely-accepted international standards to facilitate a non-invasive integration with your system. LogicalDOC will solve all of your document management needs.
LogicalDOC
(3 Reviews)
Document Management System
Product demo & screenshots
Core Features

Document Management Software Features

  • Audit trail
  • Collaboration Tools
  • Document Archiving
  • Document Retention
  • Document storage
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Indexing & Classification
  • Offline Access
  • Optical Character Recognition
  • Version Control
  • White-labelling
  • Compliance Tracking
  • Document Assembly

Knowledge Management Software Features

  • Access Control
  • Automation
  • Collaboration
  • Content Management
  • Data Integration
  • Powerful Search
  • Reporting & Analytics
  • Security
  • Workflow Management
  • Self Service Portal

Deployment

  • Cloud Hosted
  • Open API
  • On-Premise

Devices Supported

  • Windows
  • Mac
  • Linux
  • Android
  • iPhone/iPad
  • Web-based

Pricing Model

  • Annual Subscription
  • Quote Based
  • One-Time Payment
  • Free
  • Monthly Payment

Resources

  • Help Guides
  • Video Guides
  • Blogs
  • Whitepapers
  • Webinars
  • Infographics
  • Case Studies
  • On-Site Training

Support

  • Email
  • Online (Ticket)
  • Phone
  • Live Chat
  • Business Hours

Business Size

  • Small
  • Medium
  • Large
  • Freelancer
Write a review of LogicalDOC
Roll over stars, then click to rate.PoorUnsatisfactoryAverageGoodExcellent
Very helpful and user friendly
Reviewed 3 days, 20 hours ago by Muhammad Mubeen
Strongly recommend this software for document management because of user-friendly interface, statistical penal and many other useful features. I was never able to manage my documents and that's why lost a lot of important documents also. But now I can easily save and search my documents. There are no uncertainties about the documents. I don’t need to be afraid of the storage space just due to this software. Their customer service is also quick. They always entertain my queries as soon as possible. This is the best software for those who are dealing with different businesses and enterprise.
Number one File management tool
Reviewed 2 weeks, 3 days ago by Antony Evans
LogicalDoc has helped me have an easy time managing documents not only storing them. I can easily link the tool with my email and integrate it with other softwares. The tool has so far been great.
Looks nice up front, but avoid (unless you live in Italy)
Reviewed 2 weeks, 2 days ago by Eric Daugherty

I have been a customer of LogicalDoc for about three years now, and I can't wait to move on from this product. Although on the surface, LogicalDoc has a lot of features and a reasonable interface, the support for it is subpar, and the developers for the product are even worse. The company is located in Italy, so you'll never be able to get on the phone with anyone. It's only e-mail, Freshdesk tickets and remote assistance... on Italian time, of course. The cost of the product is low compared to other solutions, which is why our management chose it for our company. But as the adage goes, you get what you pay for. A couple years ago, I applied the latest patch for the software, and suddenly my users could no longer move files from one folder to another. I checked the release notes, and there was no security change listed, so I reached out to LogicalDoc support. They told me that they had plugged a "security hole" and that I would have to give my users delete capability if I wanted them to move files. Of course, I didn't want to do that, and asked LogicalDoc to correct the problem by at least creating a "move" permission level for my situation. They said they would do it as long as we paid $1000. I couldn't believe it. Here I was being held hostage by the Italian Software Mafia for something they did to me. That's when LogicalDoc perked up and said they would fix the problem for free as long as I took down the negative review and our company wrote three positive reviews to compensate. All this made me wonder how many times this had happened to other companies so that no negative reviews existed. So, we complied and they did fix the issue. Sadly that was not to be the last. We had an issue with another patch upgrade which created a problem in the repository index. LogicalDoc's solution was to delete our database index without telling us. They glibly told me that I would just have to restart the indexing process. Well, three months later the indexing was only at 40%. When I "spoke" with support regarding the time it was taking, they criticized my choice of the quad core Xeon processor I was running on the LogicalDoc server and told me I should have used a hex core. Of course, I checked their website for the server recommendations and there was nothing of the sort stated there. Eventually, we had to virtualize the server and completed the reindexing in a total of six months. Another time, we had an issue accessing previews of our files and they would not come up in the native viewer in the software. I contacted support and they told me that their previous patch version corrupted the files that were imported through the file importer, and I would just need to rescan those files. Of course, we were in the middle of a scanning project, with three people scanning documents. How did we know what had been corrupted? We would have to check each file manually, and hopefully we would remember which box had been scanned on which day. What a nightmare! All these experiences I had should be bright red flags for anyone considering the product. Don't bother with this cheap and problematic solution. Go with something more enterprise-class with actual Stateside support. The way the company does its software development is so undisciplined and tricky, that you're bound to be caught out in one of its updates, and then held hostage by their unscrupulous business practices. I can't wait for the day when we implement our new solution and say goodbye to the Italian Software Mafia...

Software Response
By LogicalDOC on Aug 8, 2019

We are truly sorry that you have this bad impression of our software and our work, even we thought we were on good terms with you and your company otherwise we hadn't even offered to leave a review. You complain about things for which we have worked expressly for you, modifying the product code according to your needs and agreeing with you the cost of the development activity. Furthermore, it does not seem correct or respectful to compare us with the well-known organization that has been plaguing our country for years. However everyone is free to express his opinions and his dissatisfaction in the way he considers most appropriate, certainly we would have taken steps to improve your appreciation of our work if we had known.

Key Details
Starting Price:

Contact Vendor

Check vendor pricing
Software trial:

30 Days

Social media
Platforms:
Vendor name:

LogicalDOC

GoodFirms