Name: UseResponse
Price: 1490 USD
Rating: 5.0 (4 reviews)

All-in-One Customer Support Software

UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer voice actionable, manageable and productive. Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, Chabot, Feedback Community Portal, and Knowledge Base. Highly customizable, scalable, and flexible. * Customer Service Software-UseResponse is a scalable and completely customizable Customer Support Suite built to meet the challenges of your support team* Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. * Help Desk Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports

Industries

Computer-network-security
Computer-software
Consumer-services
Financial-services
Information-technology-services
Internet

Licensing & Deployment

Proprietary
Cloud Hosted
On Premises
Web-based
iPhone/iPad
Android
Windows
Mac

Support

Chat
Phone

Knowledge Base

Help Guides
Video Guides
Blogs

Media

UseResponse Core Features

Focus of Help Desk Feature

Analytics & Reporting
Alerts
Customer Review
Customization
Dashboards
Email Integration
Escalation
Knowledge Base
Live Chat
Multi-Channel
Multilingual
Response Template
SLA
Ticketing Management

UseResponse Pricing

Pricing Type

Flat Rate

Free Version

Free Trial

14 Days Trial

Payment Frequency

Monthly Payment
Annual Subscription
Quote Based

Vendor pricing page

Plans & Packages

Standard

$1490 Per Year

UseResponse Reviews

4
Total Reviews

5.0/5
Overall Rating

0
Recent Reviews

What Users Say

UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.

Thalia Stevenson

Great Exeperience

Wowdesk Inc

Good service level and support

Kim Hanks, CEO/ Co-Founder at Whim Hospitality LLC

Excellent feeback management software supported by the right team!

Dmitry Martinkevich, Product owner, COO, Co-founder at BearDev (sport software)

What Users Like The Most

Highly customizable support software.
Pretty clean interface and is very fast.
Some cool little features as well.

What Users Like The Least

I would suggest making the interface much more friendly.

UseResponse Reviews

5.04 Reviews

Thalia Stevenson

Posted on Jan 06, 2023

UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.

Its brilliant self-contained helpdesk system, has finally gotten the networks I manage and the users under control. Our clients are happy with the level of support we give them and it is all positive with this solution.

What was the project name that you have worked with UseResponse?

Help Desk Software , Knowledge Management Software

How long have you used UseResponse?

8 Months

How frequently you use UseResponse?

Daily

What do you like the most about UseResponse?

Highly customizable support software.

Pretty clean interface and is very fast.

Some cool little features as well.

What do you like the least about UseResponse?

I would suggest making the interface much more friendly.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Switched from

Wowdesk Inc at Wowdesk Inc

Posted on May 19, 2020

Great Exeperience

This is a very useful tool for customer service and tickets. This one of the excellent products in the era.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Kim Hanks, CEO/ Co-Founder at Whim Hospitality LLC

Posted on Feb 13, 2020

Good service level and support

I always do a profound research before purchasing new software or service for my company. Before starting with UseResponse I created 3 trials with other help desk providers. The main factors by which I was choosing the help desk were: Comprehensive and convenient interface that I could use across multiple sites. Ability to create a multilingual knowledge base.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Dmitry Martinkevich, Product owner, COO, Co-founder at BearDev (sport software)

Posted on Feb 12, 2020

Excellent feeback management software supported by the right team!

We use UseResponse for last two years or so and find it extremely helpful when managing our product ideas. Pros: Its helps us organizing ideas collecting for number of our products and does it very well. Subscriptions for the topics are cool and generally the structure is very flexible. Finally the team offers extremely quick and helpful support.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating