UseResponse

All in one customer support software | knowledge base software.
5.0 (3 Reviews) Write a Review
Overview
UseResponse
UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer voice actionable, manageable and productive. Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, Chabot, Feedback Community Portal, and Knowledge Base. Highly customizable, scalable, and flexible. * Customer Service Software-UseResponse is a scalable and completely customizable Customer Support Suite built to meet the challenges of your support team* Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. * Help Desk Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. * Knowledge Base Software Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.
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UseResponse
UseResponse
UseResponse
UseResponse
UseResponse
UseResponse
Core Features
Help Desk Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
Live Chat Features
  • Alerts/Notifications
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
Customer Service Features
  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Knowledge Management Features
  • Access Control
  • Collaboration
  • Discussion Boards
  • Knowledge Base Management
  • Search/Filter
  • Self Service Portal
Pricing
Pricing Type
Flat Rate
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Vendor pricing page
14 Days Trial
Plans & Packages
Standard
$1490 Per Year
Customer Reviews
5.0 (3 Reviews)

Great Exeperience

Wowdesk Inc
posted on 19/5/20

This is a very useful tool for customer service and tickets. This one of the excellent products in the era.

Good service level and support

Kim Hanks
posted on 13/2/20

I always do a profound research before purchasing new software or service for my company. Before starting with UseResponse I created 3 trials with other help desk providers. The main factors by which I was choosing the help desk were: Comprehensive and convenient interface that I could use across multiple sites. Ability to create a multilingual knowledge base.

Excellent feeback management software supported by the right team!

Dmitry Martinkevich
posted on 12/2/20

We use UseResponse for last two years or so and find it extremely helpful when managing our product ideas. Pros: Its helps us organizing ideas collecting for number of our products and does it very well. Subscriptions for the topics are cool and generally the structure is very flexible. Finally the team offers extremely quick and helpful support.

Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs