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All-in-One Customer Support Software

UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer voice actionable, manageable and productive. Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, Chabot, Feedback Community Portal, and Knowledge Base. Highly customizable, scalable, and flexible. * Customer Service Software-UseResponse is a scalable and completely customizable Customer Support Suite built to meet the challenges of your support team* Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. * Help Desk Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports
UseResponse
2020
United States
  • Computer-network-security
  • Computer-software
  • Consumer-services
  • Financial-services
  • Information-technology-services
  • Internet
6 Industries
  • Chinese
  • Dutch
  • English
  • French
  • Japanese
  • Russian
6 Languages
Industries
  • Computer-network-security
  • Computer-software
  • Consumer-services
  • Financial-services
  • Information-technology-services
  • Internet
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs

Media

UseResponse
UseResponse
UseResponse
UseResponse
UseResponse

UseResponse Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
Focus of Live Chat Feature
  • Alerts/Notifications
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
Focus of Customer Service Feature
  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Focus of Knowledge Management Feature
  • Access Control
  • Collaboration
  • Discussion Boards
  • Knowledge Base Management
  • Search/Filter
  • Self Service Portal

UseResponse Pricing

Pricing Type
  • Flat Rate
Free Version
  • No
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Quote Based
Vendor pricing page
Plans & Packages
Standard
$1490 Per Year

UseResponse Reviews

4
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.
Thalia Stevenson
Thalia Stevenson
Great Exeperience
Wowdesk Inc
Wowdesk Inc at Wowdesk Inc
Good service level and support
Kim Hanks
Kim Hanks , CEO/ Co-Founder at Whim Hospitality LLC
Excellent feeback management software supported by the right team!
Dmitry Martinkevich
Dmitry Martinkevich , Product owner, COO, Co-founder at BearDev (sport software)

What Users Like The Most

  • Highly customizable support software.
  • Pretty clean interface and is very fast.
  • Some cool little features as well.

What Users Like The Least

  • I would suggest making the interface much more friendly.

UseResponse Reviews

5.0 4 Reviews
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  • Most Recent
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Write a Review
Thalia Stevenson

UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.

Its brilliant self-contained helpdesk system, has finally gotten the networks I manage and the users under control. Our clients are happy with the level of support we give them and it is all positive with this solution.

What was the project name that you have worked with UseResponse?

Help Desk Software , Knowledge Management Software

How long have you used UseResponse?

8 Months

How frequently you use UseResponse?

Daily

What do you like the most about UseResponse?

Highly customizable support software.

Pretty clean interface and is very fast.

Some cool little features as well.

What do you like the least about UseResponse?

I would suggest making the interface much more friendly.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Slack
Google Workspace

Switched from

LiveAgent
Wowdesk Inc

Great Exeperience

This is a very useful tool for customer service and tickets. This one of the excellent products in the era.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Kim Hanks

Good service level and support

I always do a profound research before purchasing new software or service for my company. Before starting with UseResponse I created 3 trials with other help desk providers. The main factors by which I was choosing the help desk were: Comprehensive and convenient interface that I could use across multiple sites. Ability to create a multilingual knowledge base.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Dmitry Martinkevich

Excellent feeback management software supported by the right team!

We use UseResponse for last two years or so and find it extremely helpful when managing our product ideas. Pros: Its helps us organizing ideas collecting for number of our products and does it very well. Subscriptions for the topics are cool and generally the structure is very flexible. Finally the team offers extremely quick and helpful support.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating