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UseResponse

All-in-One Customer Support Software

5.0 4 Reviews
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UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer voice actionable, manageable and productive. Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, Chabot, Feedback Community Portal, and Knowledge Base. Highly customizable, scalable, and flexible. * Customer Service Software-UseResponse is a scalable and completely customizable Customer Support Suite built to meet the challenges of your support team* Feedback Software Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps. * Help Desk Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports
UseResponse
2020
United States
  • Computer-network-security
  • Computer-software
  • Consumer-services
  • Financial-services
  • Information-technology-services
  • Internet
6 Industries
  • Chinese
  • Dutch
  • English
  • French
  • Japanese
  • Russian
6 Languages

Screenshot & Video

1/6

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac

SUPPORT

  • Chat
  • Phone

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs

UseResponse Core Features

Help Desk

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

Live Chat

  • Alerts/Notifications
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption

Customer Service

  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Knowledge Management

  • Access Control
  • Collaboration
  • Discussion Boards
  • Knowledge Base Management
  • Search/Filter
  • Self Service Portal

UseResponse Pricing

Pricing Type

  • Flat Rate

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
  • Quote Based
Vendor pricing page
  • 14 Days Trial

Plans & Packages

Standard
$1490 Per Year

UseResponse Reviews

5.0 4 Reviews
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UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Slack
Google Workspace

Switched from

LiveAgent

Review Summary

Its brilliant self-contained helpdesk system, has finally gotten the networks I manage and the users under control. Our clients are happy with the level of support we give them and it is all positive with this solution.

Which features have you used in UseResponse?

Help Desk Software , Knowledge Management Software

How long have you used UseResponse?

8 Months

How frequently you use UseResponse?

Daily

What do you like the most about UseResponse?

Highly customizable support software.

Pretty clean interface and is very fast.

Some cool little features as well.

What do you like the least about UseResponse?

I would suggest making the interface much more friendly.

Wowdesk Inc

Great Exeperience

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

This is a very useful tool for customer service and tickets. This one of the excellent products in the era.

Kim Hanks

Good service level and support

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I always do a profound research before purchasing new software or service for my company. Before starting with UseResponse I created 3 trials with other help desk providers. The main factors by which I was choosing the help desk were: Comprehensive and convenient interface that I could use across multiple sites. Ability to create a multilingual knowledge base.

Dmitry Martinkevich

Excellent feeback management software supported by the right team!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

We use UseResponse for last two years or so and find it extremely helpful when managing our product ideas. Pros: Its helps us organizing ideas collecting for number of our products and does it very well. Subscriptions for the topics are cool and generally the structure is very flexible. Finally the team offers extremely quick and helpful support.