Overview
Groove
Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service. Groove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs and requests. Users can set up an online knowledge base for customers. Groove also offers on-site support widgets such as an FAQ, contact forms and live chat. The software supports various integrations including Slack, Zapier, Facebook and Twitter.
Media
Core Features
Customer Service Features
  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Pricing
Pricing Type
Flat Rate
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Vendor pricing page
14 Days Trial
Plans & Packages
Standard
$19 Per Month
Customer Reviews
5.0 (3 Reviews)

Easy, Organized, Streamlined

Taylor Liddle
posted on 9/12/20

I am pleased my company switched over to Groove. Ever since we made the switch it's been really easy and streamlined to set up Groove flows to automate my reach out emails. I love the organization features and being able to see what reminders I've set for myself. I also like how it's easy to customize what information I want to save to SalesForce. Groove makes it a lot easier to do my job and keep my email organized and working hard for me.

Great easy-to use email tool for customer-facing teams

Andrew Reese
posted on 17/11/20
Groove makes it easy to create tailored campaigns on the fly. The integration with Salesforce makes it incredibly easy to pull in fields & data to tailor the messaging to the customer. It only takes a few minutes to create a campaign that can easily be scaled across a large contact base

A great sales tool that my team couldnt live withou!

Ben Robinson
posted on 28/10/20
We've had Groove in place for almost two years and its an integral part of our sales-stack now. They have done a great job of implementing new features and since we use Salesforce and Gmail, it integrates very nicely into our current systems and work-flow.
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
Support
  • Chat
Knowledge Base
  • Help Guides
  • Blogs
  • Case Studies
  • On-Site Training
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