Groove Reviews & Pricing 2026

Simple Customer Service Software for Small Businesses

Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service. Groove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs and requests. Users can set up an online knowledge base for customers. Groove also offers on-site support widgets such as an FAQ, contact forms and live chat. The software supports various integrations including Slack, Zapier, Facebook and Twitter.

Industries

Consumer-services
Hospital-health-care
Retail

Licensing & Deployment

Proprietary
Cloud Hosted
Web-based
iPhone/iPad
Android

Support

Email
Chat
24x7 Support

Knowledge Base

Help Guides
Video
Blog
Case Studies
On-Site Training

Media

Groove Core Features

Focus of Customer Service Feature

Alerts/Notifications
Appointment Management
Escalation
Feedback Management
Help Desk
Live Chat
Response Templates
Self-Service Portal
Social Media Integration
AI Features

Groove Pricing

Pricing Type

Flat Rate

Preferred Currency

USD ($)

Free Version

Free Trial

7 Days Trial

Payment Frequency

Monthly Payment
Annual Subscription

Vendor pricing page

Plans & Packages

Standard

$16 Per Month

Groove Reviews

3
Total Reviews

5.0/5
Overall Rating

0
Recent Reviews

What Users Say

Great easy-to use email tool for customer-facing teams

Andrew Reese

A great sales tool that my team couldnt live withou!

Ben Robinson

Easy, Organized, Streamlined

Taylor Liddle , Partnerships Manager at at Popular Pays

Groove Reviews

5.0 3 Reviews

Taylor Liddle, Partnerships Manager at at Popular Pays

Posted on Dec 09, 2020

Easy, Organized, Streamlined

I am pleased my company switched over to Groove. Ever since we made the switch it's been really easy and streamlined to set up Groove flows to automate my reach out emails. I love the organization features and being able to see what reminders I've set for myself. I also like how it's easy to customize what information I want to save to SalesForce. Groove makes it a lot easier to do my job and keep my email organized and working hard for me.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Andrew Reese

Posted on Nov 17, 2020

Great easy-to use email tool for customer-facing teams

Groove makes it easy to create tailored campaigns on the fly. The integration with Salesforce makes it incredibly easy to pull in fields & data to tailor the messaging to the customer. It only takes a few minutes to create a campaign that can easily be scaled across a large contact base

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Ben Robinson

Posted on Oct 28, 2020

A great sales tool that my team couldnt live withou!

We've had Groove in place for almost two years and its an integral part of our sales-stack now. They have done a great job of implementing new features and since we use Salesforce and Gmail, it integrates very nicely into our current systems and work-flow.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

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