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Simple Customer Service Software for Small Businesses

Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service. Groove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs and requests. Users can set up an online knowledge base for customers. Groove also offers on-site support widgets such as an FAQ, contact forms and live chat. The software supports various integrations including Slack, Zapier, Facebook and Twitter.
Groove
2011
United States
  • Consumer-services
  • Hospital-health-care
  • Retail
3 Industries
  • English
1 Language
Industries
  • Consumer-services
  • Hospital-health-care
  • Retail
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
Support
  • Email
  • Chat
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Case Studies
  • On-Site Training

Media

Groove video
Groove

Groove Core Features

Focus of Customer Service Feature
  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • AI Features
Focus of Help Desk Feature
  • Analytics & Reporting
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Ticketing Management
  • AI Features
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • AI Features

Groove Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 7 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page
Plans & Packages
Standard
$16 Per Month

Groove Reviews

3
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

Great easy-to use email tool for customer-facing teams
Andrew Reese
Andrew Reese
A great sales tool that my team couldnt live withou!
Ben Robinson
Ben Robinson
Easy, Organized, Streamlined
Taylor Liddle
Taylor Liddle, Partnerships Manager at at Popular Pays

Groove Reviews

5.03 Reviews
Write a Review
Taylor Liddle

Easy, Organized, Streamlined

I am pleased my company switched over to Groove. Ever since we made the switch it's been really easy and streamlined to set up Groove flows to automate my reach out emails. I love the organization features and being able to see what reminders I've set for myself. I also like how it's easy to customize what information I want to save to SalesForce. Groove makes it a lot easier to do my job and keep my email organized and working hard for me.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Andrew Reese

Great easy-to use email tool for customer-facing teams

Groove makes it easy to create tailored campaigns on the fly. The integration with Salesforce makes it incredibly easy to pull in fields & data to tailor the messaging to the customer. It only takes a few minutes to create a campaign that can easily be scaled across a large contact base

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Ben Robinson

A great sales tool that my team couldnt live withou!

We've had Groove in place for almost two years and its an integral part of our sales-stack now. They have done a great job of implementing new features and since we use Salesforce and Gmail, it integrates very nicely into our current systems and work-flow.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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