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Get your small customer service team organized for free.

HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more. Turn disjointed emails into a clean, easy to manage workflow. HelpSpot can handle everything from your basic help@ email account to hundreds of mailboxes across an entire organization. HelpSpot's Knowledge Book system is unique in the help desk software field. Rather than an endless pit of articles, our book format with a table of contents makes it fast and easy for your customers (and search engines) to find your documentation. Run your own installation of HelpSpot or let us host it for you on our secure AWS based cloud solution in the United States or the European Union. It's the same price either way.




UserScape
2005
United States
  • Education-management
1 Industry
  • English
1 Language
Industries
  • Education-management
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • On-Site Training

Media

HelpSpot video
HelpSpot

HelpSpot Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Response Template
  • SLA
  • Ticketing Management
Focus of Customer Service Feature
  • Escalation
  • Help Desk
  • Knowledge Base
  • Self-Service Portal
  • Social Media Integration
Focus of Ticketing Feature
  • Branding Control
  • Customer Portal
  • Event Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Payment Processing
  • Reporting & Analysis
  • Ticket Reservations
Focus of Email Management Feature
  • Email Monitoring
  • Multiple Accounts
  • Response Management

HelpSpot Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • Available Trial
Payment Frequency
  • Quote Based
Vendor pricing page

HelpSpot Reviews

5.01 Review
Write a Review
Rolf Benson

HelpSpot is a completely web-based help desk platform for all businesses which has a ticketing system based on emails and calls.

Awesome tool!! great features and fantastic stuff. I am using it and it doesn’t have any lagging issues. I just love working on it. I find it very helpful in my business. This is so easy to use that anyone can use it hassle-free, fast, and conveniently.

What was the project name that you have worked with HelpSpot?

Help Desk Software , Customer Service Software

How long have you used HelpSpot?

5 Months

How frequently you use HelpSpot?

Daily

What do you like the most about HelpSpot?

Very flexible ticket management software.

Clean UI and is very well designed.

Much easier to use and works beautifully.

What do you like the least about HelpSpot?

I would suggest making the interface more intuitive and easier to navigate.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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