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HelpSpot

Get your small customer service team organized for free.

5.0 1 Reviews
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HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more. Turn disjointed emails into a clean, easy to manage workflow. HelpSpot can handle everything from your basic help@ email account to hundreds of mailboxes across an entire organization. HelpSpot's Knowledge Book system is unique in the help desk software field. Rather than an endless pit of articles, our book format with a table of contents makes it fast and easy for your customers (and search engines) to find your documentation. Run your own installation of HelpSpot or let us host it for you on our secure AWS based cloud solution in the United States or the European Union. It's the same price either way.




UserScape
2005
United States
  • Education-management
1 Industry
  • English
1 Language

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

SUPPORT

  • Phone
  • 24x7 Support

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • On-Site Training

HelpSpot Core Features

Help Desk

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Response Template
  • SLA
  • Ticketing Management

Customer Service

  • Escalation
  • Help Desk
  • Knowledge Base
  • Self-Service Portal
  • Social Media Integration

Ticketing

  • Branding Control
  • Customer Portal
  • Event Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Payment Processing
  • Reporting & Analysis
  • Ticket Reservations

Email Management

  • Email Monitoring
  • Multiple Accounts
  • Response Management

HelpSpot Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • Yes

Payment Frequency

  • Quote Based
Vendor pricing page
  • Available Trial

HelpSpot Reviews

5.0 1 Reviews
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HelpSpot is a completely web-based help desk platform for all businesses which has a ticketing system based on emails and calls.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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Review Summary

Awesome tool!! great features and fantastic stuff. I am using it and it doesn’t have any lagging issues. I just love working on it. I find it very helpful in my business. This is so easy to use that anyone can use it hassle-free, fast, and conveniently.

Which features have you used in HelpSpot?

Help Desk Software , Customer Service Software

How long have you used HelpSpot?

5 Months

How frequently you use HelpSpot?

Daily

What do you like the most about HelpSpot?

Very flexible ticket management software.

Clean UI and is very well designed.

Much easier to use and works beautifully.

What do you like the least about HelpSpot?

I would suggest making the interface more intuitive and easier to navigate.

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