Get your small customer service team organized for free.

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HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more.

Screenshot & Video



  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux


  • Phone

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • On-Site Training

HelpSpot Core Features

Help Desk

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Response Template
  • SLA
  • Ticketing Management

Customer Service

  • Escalation
  • Help Desk
  • Knowledge Base
  • Self-Service Portal
  • Social Media Integration

HelpSpot Pricing

Pricing Type

  • Flat Rate

Free Version

  • Yes

Payment Frequency

  • Quote Based
  • Free
Vendor pricing page
  • Available Trial

Plans & Packages

$499 Per Year

HelpSpot Reviews

5.0 1 Reviews
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HelpSpot is a completely web-based help desk platform for all businesses which has a ticketing system based on emails and calls.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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Review Summary

Awesome tool!! great features and fantastic stuff. I am using it and it doesn’t have any lagging issues. I just love working on it. I find it very helpful in my business. This is so easy to use that anyone can use it hassle-free, fast, and conveniently.

Which features have you used in HelpSpot?

Help Desk Software , Customer Service Software

How long have you used HelpSpot?

5 Months

How frequently you use HelpSpot?


What do you like the most about HelpSpot?

Very flexible ticket management software.

Clean UI and is very well designed.

Much easier to use and works beautifully.

What do you like the least about HelpSpot?

I would suggest making the interface more intuitive and easier to navigate.

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