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CoSupport AI

CoSupport AI enhances customer support and empowers businesses with data-driven insights

5.0 2 Reviews
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With strong support from experienced advisors boasting 15 years of work in Customer Service, the CoSupport AI team creates human-centric AI solutions to ensure customer service and deliver Business Intelligence to core company departments. CoSupport AI consists of 3 components: Agent, Customer, and BI. They work in synergy to boost Customer Support team productivity, automate customer requests, and offer business insights with generative AI. CoSupport AI integrates with the company’s data sources and uses machine learning to create an AI solution, tailored to the business.

Product components:

CoSupport Agent – an AI assistant designed to enhance human agent productivity.
CoSupport Customer – a self-sufficient AI tool that provides accurate responses to customers.
CoSupport BI – An AI Business Analyst for informed decision-making and business insights.
CoSupport AI
2020
United States
  • Airlines-aviation
  • Apparel-fashion
  • Automotive
  • Aviation-aerospace
  • Banking
  • Broadcast-media
  • Hospitality
  • Human-resources
  • Insurance
  • Leisure-travel
  • Logistics-supply-chain
  • Retail
  • Telecommunications
  • Utilities
14 Industries
  • English
1 Language
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Screenshot & Video

1/1

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac
  • Linux

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation

CoSupport AI Core Features

Business Intelligence

  • Benchmarking
  • Budgeting & Forecasting
  • Strategic Planning
  • Trend/Problem Indicators

Customer Service

  • Alerts/Notifications
  • Feedback Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal

Artificial Intelligence

  • Chatbot
  • Decision Making
  • Machine Learning
  • Multi-Language
  • Speech recognition
  • Virtual Assistant
  • Workflow Automation

CoSupport AI Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
  • Quote Based
Vendor pricing page
  • 7 Days Trial

CoSupport AI Reviews

5.0 2 Reviews
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Ann Kuss

Cutting response times by 50% due to the product implementation

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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Review Summary

Our integration of CoSupport AI into customer support significantly improved service quality, cutting response times by 50% and earning high praise from our team. The project was smoothly implemented, thanks to the company's excellent communication, transparent pricing, and high-quality product, meeting all our expectations without any drawbacks.

Which features have you used in CoSupport AI?

Artificial Intelligence Software , Customer Service Software

How long have you used CoSupport AI?

1 Years

How frequently you use CoSupport AI?

Daily

How do you find pricing of CoSupport AI?

inexpensive

What do you like the most about CoSupport AI?

What we value most is the quality of their product. Our recruiters and managers have provided feedback, highlighting the AI assistant's exceptional utility in streamlining their work. The first month alone saw a 50% reduction in response times, underscoring the tool's ease of implementation—requiring no adaptation period. We greatly appreciate the company's clear communication and transparent pricing policy, which have made budget planning for this project.

What do you like the least about CoSupport AI?

Upon reflection, there genuinely wasn’t anything we disliked about the company; their service met all our expectations.

Game-changer AI solution for our Customer Service Teams

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Zendesk Support

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Review Summary

As the Co-Founder and CEO of a customer service company with 13 years of experience in the delivery of exceptional customer experience, I can confidently say that CoSupport’s AI has truly been a game-changer for us. It took less than a month to integrate CoSupport Agent with our QCRM system and our agents' workflow, and in that time we’ve already started seeing results. For us, this meant a huge reduction in overall time spent on communication, all while keeping that human touch and customer care we’re proud of.

Which features have you used in CoSupport AI?

Artificial Intelligence Software , Business Intelligence Software , Customer Service Software

How long have you used CoSupport AI?

2 Years

How frequently you use CoSupport AI?

Daily

How do you find pricing of CoSupport AI?

mid-tier

What do you like the most about CoSupport AI?

What truly piqued my interest is their business intelligence tool available right in our Slack workspace. It’s got deep knowledge of our company and our operating procedures. As I travel a lot, I personally use it to brainstorm business ideas on the go right from my phone.

What do you like the least about CoSupport AI?

Like with any IT product, there is always room for improvement, however, the current functionality goes beyond our needs. And any potential enhancements the guys from CoSupport will make in the future would simply be the icing on the cake.