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CoSupport AI

5.0 (9 Reviews)|Write a Review|Claimed profile
United States HQFounded 2020

Deployment

Web-basedWindowsMacLinux

Overview

About CoSupport AI

CoSupport AI is an all-in-one customer support automation platform designed for fast-scaling teams. It includes three core products: an autonomous AI Agent that resolves up to 90% of inquiries with 99% accuracy, an AI Assistant that helps agents respond faster, and AI Business Intelligence that transforms support data into actionable insights. Built on patented technology, CoSupport AI delivers zero hallucinations and full customization of tone and behavior. It supports 40+ languages, integrates with tools like Zendesk, Salesforce, and Freshdesk, and is deployable in under 10 minutes.

Enjoy unlimited users, transparent pricing, and enterprise-grade security. Free trial available.

At a glance

Software information

Industries served, licensing and the support CoSupport AI provides.

Industries

  • Airlines-aviation
  • Apparel-fashion
  • Automotive
  • Banking
  • Broadcast-media
  • Consumer-services

Licensing

  • Proprietary
  • Quote Based

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation

Knowledge Base

Languages (24)
ArabicArmenianAzerbaijaniBulgarianChineseCroatianCzechDanishDutchEnglishEsperantoEstonianFrenchGeorgianGermanItalianJapaneseLatvianPolishPortugueseRomanianSpanishSwedishUkrainian

Review analytics

What customers report

5.0
Based on 9 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0

What users like the most

  • What truly piqued my interest is their business intelligence tool available right in our Slack workspace. It’s got deep knowledge of our company and our operating procedures. As I travel a lot, I personally use it to brainstorm business ideas on the go right from my phone.
  • What we value most is the quality of their product. Our recruiters and managers have provided feedback, highlighting the AI assistant's exceptional utility in streamlining their work. The first month alone saw a 50% reduction in response times, underscoring the tool's ease of implementation—requiring no adaptation period. We greatly appreciate the company's clear communication and transparent pricing policy, which have made budget planning for this project.
  • As the CEO of a company in the IT domain, I can professionally assess CoSupport AI’s approach to product development. They excel from the requirements' collection stage to post-implementation. The product meets all our requirements. The team is highly attentive to the feedback, which makes each iteration productive.

What users like the least

  • Like with any IT product, there is always room for improvement, however, the current functionality goes beyond our needs. And any potential enhancements the guys from CoSupport will make in the future would simply be the icing on the cake.
  • Upon reflection, there genuinely wasn’t anything we disliked about the company; their service met all our expectations.
  • The collaboration was highly productive, and I struggled to find any significant flaws.

What users say

Review Analytics of CoSupport AI

Every review is verified through Goodfirms before it's published.

5.09 Verified Reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0
Review Summary
Summarized from 9 verified reviews · Updated September 2026
CoSupport AI helps customer service teams automate responses and reduce support ticket resolution times significantly, with users reporting improvements ranging from 31% to 98% faster processing. Integration with existing systems is described as straightforward, typically completing within weeks, and the AI-generated responses are noted as accurate and human-like. The platform also offers data analysis capabilities and workflow automation features. Users consistently praise the transparent pricing and implementation support, with no recurring complaints or drawbacks mentioned across the reviews.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of CoSupport AI
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What reviewers mention most

Viktoriia Yadoshchuk, Marketing Content WriterVerified Review
Posted on Aug 29, 2025

“Enhancing the User Journey with CoSupport AI”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Implementing CoSupport AI solutions lets us automate messages, simplify communication workflows, and gain actionable insights through advanced analytics, ultimately improving user experience and reducing manual workload across the board.
Yegor Shustik, Product and project manager at Digital OriginalVerified Review
Posted on Aug 29, 2025

“Enhancing the User Journey with CoSupport AI”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Implementing CoSupport AI solutions lets us automate messages, simplify communication workflows, and gain actionable insights through advanced analytics, ultimately improving user experience and reducing manual workload across the board.
Yaro BurgmanVerified Review
Posted on Jan 29, 2025

“AI Solutions enhancing customer support”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Project Fitter, an AI-driven platform revolutionizing hiring in the tech industry, sought tools to automate email workflows and enhance our website chatbot. CoSupport AI proved to be the perfect solution. Following a seamless integration, their tools have become an integral part of our daily operations.
Oleksandr Zadorozhnyi, Product Owner at Remoter.meVerified Review
Posted on Nov 7, 2024

“The powerful and cost-efficient AI assistant for response automation in customer support”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
We implemented one of CoSupport AI’s solutions - CoSupport Customer, an AI chatbot that provides automated responses. If we were slightly sceptical about the solution’s capabilities at the beginning of our journey, the Remoter’s team were impressed by the outcomes. For an affordable price, we connected our CRM system to CoSupport AI’s chatbot. It was the starting point for our customer service fast evolvement. We became to be able to process tickets 98% faster.
Anastasiia Lazareva, QA Lead at EuphoricVerified Review
Posted on Nov 7, 2024

“AI assistant for customer service that decreased our response time by 38%”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
We implemented the AI assistant for response automation. The outcome exceeded our expectations: we reduced response time by 38% and the total resolution time by 31%. What is more, after a thorough testing, we came to the conclusion that AI gives accurate and human-like responses. For us, it means that now, we provide enhanced customer experience, which is one of the Euphoric key priorities.
Eugene Gordienko, Tech Advisor at QuidgetVerified Review
Posted on Nov 7, 2024

“In CoSupport AI, we’ve found a reliable partner and provider of a high-performance AI tool”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Our experience was definitely positive and fruitful. Firstly, we’ve got a tool to speed up operations in our customer support. I mean a CoSupport Customer, an AI chatbot that helps us provide our clients with fast and relevant responses to queries through our website. After thoroughly testing the tool, we started collaborating with CoSupport AI as a developer of AI solutions for our clients. So, the second realm of our collaboration is our joint efforts in building AI-based solutions that enhance business operations, increase performance in different departments, and ultimately improve customer CX.
Karyna Naminas, CEO at Label Your DataVerified Review
Posted on Jul 1, 2024

“A more native alternative to GPT for data analysis and content creation”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
We’re currently using CoSupport BI, an AI assistant for data analysis and text creation. One of the most prominent things is that we’ve got acquainted with such a tool thanks to the CoSupport AI team. They offered us to implement an AI-powered tool for gaining insights from data at the right moment. Using a BI assistant, we optimized the launching of the new product through an in-depth analysis of our target audience. Moreover, CoSupport BI helped us build predictions on the potential success of the product in the market (most of them were confirmed by practice).
Ann Kuss, CEO at Outstaff Your TeamVerified Review
Posted on Apr 25, 2024

“Cutting response times by 50% due to the product implementation”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Our integration of CoSupport AI into customer support significantly improved service quality, cutting response times by 50% and earning high praise from our team. The project was smoothly implemented, thanks to the company's excellent communication, transparent pricing, and high-quality product, meeting all our expectations without any drawbacks.
AnonymousVerified Review
Posted on Mar 1, 2024

“Game-changer AI solution for our Customer Service Teams”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
As the Co-Founder and CEO of a customer service company with 13 years of experience in the delivery of exceptional customer experience, I can confidently say that CoSupport’s AI has truly been a game-changer for us.

It took less than a month to integrate CoSupport Agent with our QCRM system and our agents' workflow, and in that time we’ve already started seeing results.
For us, this meant a huge reduction in overall time spent on communication, all while keeping that human touch and customer care we’re proud of.

Capabilities

CoSupport AI features

The full feature set, grouped by module.

Business Intelligence Software

  • Benchmarking
  • Budgeting & Forecasting
  • Dashboard
  • Strategic Planning
  • Trend/Problem Indicators
  • Workflow Collaboration

Customer Service Software

  • Alerts/Notifications
  • Feedback Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal

Artificial Intelligence Software

  • Chatbot
  • Decision Making
  • Machine Learning
  • Multi-Language
  • Speech recognition
  • Virtual Assistant
  • Workflow Automation

Generative AI

  • Community and Collaboration
  • Compliance, Security and Privacy
  • Customization and Control
  • Data Generation
  • Evaluation and Validation
  • Integration and Deployment
  • Scalability and Performance
  • Text Generation

Plans

CoSupport AI pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Get Free TrialVendor pricing page

Works with

Integrations

CoSupport AI connects with the tools your team already uses.

Zoho DeskZendesk SupportZoho SalesIQZoho Assistslack Salesforce

Media

Screenshots & video