Gladly

5.0 1 Review

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Radically efficient. Radically personal.

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.

Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection.

Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/.

Industries

Banking
Business-supplies-equipment
Financial-services
Hospital-health-care
Information-services
Information-technology-services

Licensing & Deployment

Proprietary
Cloud Hosted
Web-based

Support

Email
Chat
Phone
24x7 Support

Training

Webinar
Documentation

Knowledge Base

Help Guides
Video
Blog
Case Studies

Media

Gladly Core Features

Focus of Help Desk Feature

Analytics & Reporting
Alerts
Customer Review
Customization
Dashboards
Escalation
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel
Multilingual
Response Template
SLA
Ticketing Management

Gladly Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Version

Payment Frequency

Monthly Payment

Vendor pricing page Get Free Trial Download Pricing Document

Gladly Reviews

5.0 1 Review

Justine Snee

Posted on Feb 10, 2023

Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support.

Great software to chat with potential clients and I just love it as it allows me to do my job efficiently and give better services to my customers. All features are amazing and very useful but its chat throttling, chat attachment and concurrent messaging are my favourite features.

What was the project name that you have worked with Gladly?

Help Desk Software , Live Chat Software , Customer Experience Software

How long have you used Gladly?

6 Months

How frequently you use Gladly?

Daily

What do you like the most about Gladly?

Highly customizable solution.

It has all excellent and interactive features.

It’s a seamless and user-friendly tool.

What do you like the least about Gladly?

There are some glitches which take some time to sort out.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating