Deliver personalized customer experiences at scale

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Gladly is reinventing customer service to put people at the of it. With a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations, Gladly helps brands communicate with their customers seamlessly across all channels from voice, email and messaging to chat and social media.
United States
6 Industries
1 Language
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  • Email
  • Chat
  • Phone
  • 24x7 Support


  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies

Gladly Core Features

Help Desk

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

Customer Service

  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Customer Experience

  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis

Live Chat

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Call Center

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics

Gladly Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment

Plans & Packages

$180 Per Month

Gladly Reviews

5.0 1 Reviews
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Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating


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Review Summary

Great software to chat with potential clients and I just love it as it allows me to do my job efficiently and give better services to my customers. All features are amazing and very useful but its chat throttling, chat attachment and concurrent messaging are my favourite features.

Which features have you used in Gladly?

Help Desk Software , Live Chat Software , Customer Experience Software

How long have you used Gladly?

6 Months

How frequently you use Gladly?


What do you like the most about Gladly?

Highly customizable solution.

It has all excellent and interactive features.

It’s a seamless and user-friendly tool.

What do you like the least about Gladly?

There are some glitches which take some time to sort out.

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