Tidio

5.0 3 Reviews

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AI-powered customer service management platform

Tidio makes advanced customer support automation accessible to businesses of any size—without the usual technical barriers. It merges live chat, help desk, issue ticketing, chatbot automation, and AI agents into one cohesive platform that’s simple to launch and effortless to scale. No developers, no complexity—just plug in and start supporting.

Whether you’re a lean support team or scaling across regions, Tidio helps you centralize all customer conversations—from Messenger and Instagram to email and WhatsApp—in one place. It’s the streamlined solution support teams have been waiting for.

Powered by Lyro, Tidio’s conversational AI agent, you can resolve up to 64% of customer questions automatically, using your own support docs and data. Lyro delivers quick, reliable, and brand-aligned answers—without manual training or maintenance. From answering FAQs to recommending products and checking order status in Shopify, Lyro supports your team and sells for you, 24/7.

Industries

Banking
Business-supplies-equipment
Computer-games
Computer-software
Consumer-electronics
Consumer-goods
Consumer-services
Cosmetics
Financial-services
Gambling-casinos
Health-wellness-fitness
Higher-education
Restaurants
Retail
Telecommunications

Licensing & Deployment

Proprietary
Cloud Hosted
Web-based
iPhone/iPad
Android
Windows
Mac
Linux

Support

Email
Chat
24x7 Support

Training

Webinar
Documentation

Knowledge Base

Media

Tidio Core Features

Focus of Live Chat Feature

Alerts/Notifications
Chat Bots
File Transfers
Geo Targeting
Proactive Chat
Reports & Analytics
Secured Encryption
Visitor Tracking

Tidio Pricing

Pricing Type

Flat Rate

Preferred Currency

USD ($)

Free Version

Free Trial

7 Days Trial

Payment Frequency

Monthly Payment
Annual Subscription

Pricing Description

Each higher plan contains all features from the lower tiers.

Additional "Lyro AI Agent conversations" and "Visitors reached with Flows" can be added on. The best way to think about Flows is as rules-based chatbot automations. As for Lyro, think of them as conversations with an AI chatbot that responds with answers trained on your knowledge base and frequently asked questions.

Pick a plan that best suits your needs based on the number of visitors you want to reach with automation and features.

Vendor pricing page Get Free Trial Download Pricing Document

Plans & Packages

Starter

$29 Per Month

Ideal for small businesses focused on enhancing customer satisfaction via live chat support.

Features

100 Handled Conversations
Live Chat
Help Desk
Social media integrations
Basic analytics
Live visitors list
Operating hours
Support over live chat
50 Lyro AI conversations (one-time)
100 Flows visitors reached

Growth

$59 One-time

Ideal for teams of all sizes prioritizing customer service as their competitive advantage.

Features

250 Handled Conversations
Live Chat
Help Desk
Social media integrations
Advanced analytics
Live visitors list
Operating hours
Support over live chat
Tidio power features
No Tidio branding (add-on)
50 Lyro AI conversations (one-time)
100 Flows visitors reached

Plus

$749.00 Per Month

For businesses requiring better limits, additional integrations, advanced features, and premium support.

Features

Custom quota of Handled Conversations
Live Chat
Help Desk
Social media integrations
Advanced analytics
Live visitors list
Operating hours
Support over live chat
Tidio power features & Permissions
Custom branding
Dedicated Success Manager
Multisite/Multilanguage
Departments
OpenAPI
Up to 5 000 Lyro AI conversations and Custom number of Flows visitors reached

Premium

$2999 Per Month

For more complex businesses

Features

Unlimited Handled Conversations
Live Chat
Help Desk
Social media integrations
Advanced analytics and Live visitors list; Analysis & monitoring
Operating hours
Support over live chat
Tidio power features, Permissions, Super admin role
Custom branding
Dedicated Success Manager
Multisite/Multilanguage
Departments
OpenAPI
Guaranteed 50% Lyro AI resolution rate; Lyro as a managed service; Priority Service + Premium Support
Up to 10 000 Lyro AI conversations and Custom number of Flows visitors reached

Tidio Reviews

3
Total Reviews

5.0/5
Overall Rating

0
Recent Reviews

What Users Say

Great AI chatbot

Anonymous

Tidio is a multifunctional customer experience solution with live chat and chatbot functions that enable to actively generate more leads and sales.

Halle Stone , Operations Manager

One of my favorite apps to use!

Crystal Diaz

What Users Like The Most

It is simple to set up and also very extendable.
Easy to provide support from anywhere.
It has all the amazing features.

What Users Like The Least

Great software but some bugs are there.
The quality of the AI agent Low-cost deployment No coding required

Tidio Reviews

5.0 3 Reviews

Anonymous

Posted 5 months ago

Great AI chatbot

Used Tidio for an ecommerce client to automate his customer service. Tidio's pricing plan was very clear, and we liked how the sales rep explained everything. We came for the affordability, but stayed for the quality. Incredible.

What was the project name that you have worked with Tidio?

Live Chat Software , Customer Service Software , Lead Generation Software , Conversational Marketing Platform , Chatbot Software

How long have you used Tidio?

9 Months

How frequently you use Tidio?

Daily

How do you find pricing of Tidio?

inexpensive

What do you like the most about Tidio?

The quality of the AI agent Low-cost deployment No coding required

What do you like the least about Tidio?

The quality of the AI agent Low-cost deployment No coding required

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Halle Stone, Operations Manager

Posted on Feb 03, 2023

Tidio is a multifunctional customer experience solution with live chat and chatbot functions that enable to actively generate more leads and sales.

Fantastic software!! this is what I have been searching for. It is best for businesses, and business people and chat with customers. It does everything that it is required to do. Its notification option is awesome and the customer experience is definitely better with this software.

What was the project name that you have worked with Tidio?

Live Chat Software