Customer service software the way you dreamed it could be.

4.5 2 Reviews
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Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience.
For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers.
Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow.
It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.
United States
1 Industry
1 Language

Screenshot & Video



  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux


  • Email
  • 24x7 Support


  • Webinar
  • In-person
  • Documentation

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies

Kayako Core Features

Help Desk

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

Customer Service

  • Alerts/Notifications
  • Escalation
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration


  • Branding Control
  • Customer Portal
  • Event Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Reporting & Analysis
  • Ticket Reservations
  • Ticket Scanning

Kayako Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
Vendor pricing page
  • 14 Days Trial

Plans & Packages

$30 Per Month

Kayako Reviews

4.5 2 Reviews
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Kaloyan Dimitrov

The interface is friendly to users and simple to operate

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
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Review Summary

We Enhancev use Kayako. It provides service across several channels, including email, chat, social media, and phone. Features such as ticket management, automation, and reporting are very comprehensive. Integration with widely used software platforms such as Salesforce, Slack, and Jira. Workflows and templates that can be customized. It can be a costly endeavor for one's own tiny business. There are not many choices available for personalizing the user interface. The procedure of setting up the application could seem challenging to some users.

How frequently you use Kayako?


Kayako is a unified customer service platform that integrates various support channels such as email, live chat, and phone calls.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating


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Review Summary

Great and easy ticketing solution. I like it a lot as after using this solution all our customers are very happy with the support we give them. I haven’t had any issues in the past few months. It makes my task and life easier.

Which features have you used in Kayako?

Help Desk Software

How long have you used Kayako?

5 Months

How frequently you use Kayako?


What do you like the most about Kayako?

Simple to use and very user-friendly software

It has a pretty neat and clean interface.

Multi-language support is there.

What do you like the least about Kayako?

The customer journey mapping feature could make this solution more useful.

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