For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers.
Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow.
It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.
- Information-technology-services
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
SUPPORT
- Email
- 24x7 Support
Training
- Webinar
- In-person
- Documentation
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
- Case Studies
Kayako Core Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Escalation
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Kayako Pricing
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
14 Days Trial
Plans & Packages
Kayako Reviews
The interface is friendly to users and simple to operate
Review Summary
We Enhancev use Kayako. It provides service across several channels, including email, chat, social media, and phone. Features such as ticket management, automation, and reporting are very comprehensive. Integration with widely used software platforms such as Salesforce, Slack, and Jira. Workflows and templates that can be customized. It can be a costly endeavor for one's own tiny business. There are not many choices available for personalizing the user interface. The procedure of setting up the application could seem challenging to some users.
How frequently you use Kayako?
Daily
Kayako is a unified customer service platform that integrates various support channels such as email, live chat, and phone calls.
Integrations
Switched from
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Review Summary
Which features have you used in Kayako?
Help Desk Software
How long have you used Kayako?
5 Months
How frequently you use Kayako?
Daily
What do you like the most about Kayako?
Simple to use and very user-friendly software
It has a pretty neat and clean interface.
Multi-language support is there.
What do you like the least about Kayako?
The customer journey mapping feature could make this solution more useful.
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