Kayako

Customer Support Software that's feature-rich and easy to use
5.0 (1 Reviews) Write a Review

Kayako Overview

Kayako
Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience
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Kayako Core Features

Help Desk Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
Customer Service Features
  • Alerts/Notifications
  • Escalation
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Kayako Pricing

Pricing Type
Flat Rate
Free Version
No
Payment Frequency
Monthly Payment
Vendor pricing page
14 Days Trial
Plans & Packages
Standard
$30 Per Month

Kayako Reviews

5.0 (1 Reviews)

Kayako is a unified customer service platform that integrates various support channels such as email, live chat, and phone calls.

Z
3 weeks, 3 days ago
Great and easy ticketing solution. I like it a lot as after using this solution all our customers are very happy with the support we give them. I haven’t had any issues in the past few months. It makes my task and life easier.
I have used this software for
5 Months
I use this software
Daily
Pros :
  • Simple to use and very user-friendly software
  • It has a pretty neat and clean interface.
  • Multi-language support is there.
Cons :
  • The customer journey mapping feature could make this solution more useful.
Features Used
  • Help Desk
Switched From :
Also Considered :
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
8 User Score
User Recommendation Score
Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
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