Kayako Reviews & Pricing 2026

Customer service software the way you dreamed it could be.

Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience.
For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers.
Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow.
It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.

Industries

Information-technology-services

Licensing & Deployment

Proprietary
Cloud Hosted
On Premises
Web-based
iPhone/iPad
Android
Windows
Mac
Linux

Support

Email
24x7 Support

Training

Webinar
In-person
Documentation

Knowledge Base

Help Guides
Video Guides
Blogs
Webinars
Case Studies

Media

Kayako Core Features

Focus of Help Desk Feature

Analytics & Reporting
Alerts
Customer Review
Customization
Dashboards
Email Integration
Escalation
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel
Multilingual
Response Template
SLA
Ticketing Management

Kayako Pricing

Pricing Type

Flat Rate

Preferred Currency

USD ($)

Free Version

Free Trial

14 Days Trial

Payment Frequency

Monthly Payment

Vendor pricing page

Plans & Packages

Standard

$30 Per Month

Kayako Reviews

4.5 2 Reviews

Kaloyan Dimitrov, Resume Expert, Career Expert at Enhancev

Posted on Apr 24, 2023

The interface is friendly to users and simple to operate

We Enhancev use Kayako. It provides service across several channels, including email, chat, social media, and phone. Features such as ticket management, automation, and reporting are very comprehensive. Integration with widely used software platforms such as Salesforce, Slack, and Jira. Workflows and templates that can be customized. It can be a costly endeavor for one's own tiny business. There are not many choices available for personalizing the user interface. The procedure of setting up the application could seem challenging to some users.

How frequently you use Kayako?

Daily

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Zoe Davison

Posted on Jan 13, 2023

Kayako is a unified customer service platform that integrates various support channels such as email, live chat, and phone calls.

Great and easy ticketing solution. I like it a lot as after using this solution all our customers are very happy with the support we give them. I haven’t had any issues in the past few months. It makes my task and life easier.