Kaloyan Dimitrov, Resume Expert, Career Expert at Enhancev
Posted on Apr 24, 2023
Kayako
2 Reviews
Customer service software the way you dreamed it could be.
Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience.
For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers.
Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow.
It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.
For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers.
Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow.
It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.
2001
United States
- Information-technology-services
- English
Industries
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
Support
- Email
- 24x7 Support
Training
- Webinar
- In-person
- Documentation
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
- Case Studies
Media
Kayako Core Features
Focus of Help Desk Feature
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Kayako Pricing
Pricing Type
- Flat Rate
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 14 Days Trial
Payment Frequency
- Monthly Payment
Plans & Packages
Standard
$30 Per Month
Kayako Reviews
Zoe Davison
Posted on Jan 13, 2023
Kayako is a unified customer service platform that integrates various support channels such as email, live chat, and phone calls.
Great and easy ticketing solution. I like it a lot as after using this solution all our customers are very happy with the support we give them. I haven’t had any issues in the past few months. It makes my task and life easier.
What was the project name that you have worked with Kayako?
Help Desk Software
How long have you used Kayako?
5 Months
How frequently you use Kayako?
Daily
What do you like the most about Kayako?
Simple to use and very user-friendly software
It has a pretty neat and clean interface.
Multi-language support is there.
What do you like the least about Kayako?
The customer journey mapping feature could make this solution more useful.
Integrations
Switched from
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