Overview
Front
Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate busywork, and make every customer feel like a VIP. That’s the magic of Front.
Media
Core Features
Help Desk Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Multi-Channel
  • SLA
  • Ticketing Management
Live Chat Features
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Customer Service Features
  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Team Communication Features
  • Activity/News Feed
  • Alerts/Notifications
  • Collaboration
  • File Sharing
  • Meeting Management
  • Mobile Access
  • Real-time Chat
  • Task Management
Customer Experience Features
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Operations Management
  • Survey/Poll Management
  • Text Analysis
Team Management Features
  • Assignment Management
  • Commenting/Notes
  • Goal Setting/Tracking
  • Messaging
  • Productivity Analysis
  • Project Planning
  • Scheduling
  • Task Management
  • Third Party Integration
Pricing
Pricing Type
Flat Rate
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Vendor pricing page
7 Days Trial
Plans & Packages
Standard
$9.00 Per Month
Customer Reviews
4.0 (1 Reviews)

As an ecommerce store, we have found that the Front software is the best help desk solution for our type of business.

3 months ago

I am Patrick Crane, the founder and CEO of Love Sew. The Front platform will gather all queries from the different channels our clients use to contact us and put these queries in an easily accessible, centralized location. It will also simultaneously organize these queries so that it's easier for us to sift through them, and respond quickly and accordingly. Allows us to share drafts internally to ensure their accuracy before submitting them as responses to customer queries. We make sure that every response we provide to a client is accurate, relevant, and comprehensive. The platform's internal reporting feature also allows us to track and monitor the performance of our customer care agents, to make sure they are offering the best possible service to our clients. One problem is that its templates are not as easily customizable as we would have liked, and this does hamper, in some instances, the functionality we derive from the platform.

I have used this software for
90 Days
I use this software
Daily
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
5 User Score
User Recommendation Score
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
Knowledge Base
  • Help Guides
  • Webinars
  • Case Studies
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