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One place to take care of all your customers

Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate busywork, and make every customer feel like a VIP. That’s the magic of Front.
Front
2013
United States
  • Computer-network-security
  • Computer-software
  • Information-technology-services
3 Industries
  • English
1 Language
Industries
  • Computer-network-security
  • Computer-software
  • Information-technology-services
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
Knowledge Base
  • Help Guides
  • Webinars
  • Case Studies

Media

Front Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Multi-Channel
  • SLA
  • Ticketing Management
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Focus of Customer Service Feature
  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Focus of Team Communication Feature
  • Activity/News Feed
  • Alerts/Notifications
  • Collaboration
  • File Sharing
  • Meeting Management
  • Mobile Access
  • Real-time Chat
  • Task Management
Focus of Customer Experience Feature
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Operations Management
  • Survey/Poll Management
  • Text Analysis
Focus of Team Management Feature
  • Assignment Management
  • Commenting/Notes
  • Goal Setting/Tracking
  • Messaging
  • Productivity Analysis
  • Project Planning
  • Scheduling
  • Task Management
  • Third Party Integration

Front Pricing

Pricing Type
  • Flat Rate
Free Version
  • No
Free Trial
  • 7 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page
Plans & Packages
Standard
$9.00 Per Month

Front Reviews

3
Total Reviews
4.3/5
Overall Rating
0
Recent Reviews

What Users Say

It helps us in managing our workload and respond quickly to customer requests
Davin Joseph
Davin Joseph , CEO at My Enamel Pins
A front is a ticketing software better than help desk software that helps in managing my emails easily, effectively and smoothly.
Austin Bowman
Austin Bowman
As an ecommerce store, we have found that the Front software is the best help desk solution for our type of business.
Patrick Crane
Patrick Crane , CEO at Love Sew

What Users Like The Most

  • A very user-friendly and handy tool.
  • Useful features are available for sales and support.
  • Access analytics for more improvement.

What Users Like The Least

  • An email reminder option can make it a perfect solution.

Front Reviews

4.3 3 Reviews
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  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Davin Joseph

It helps us in managing our workload and respond quickly to customer requests

Our company My Enamel Pins uses Front as our Help Desk Software, and we’ve been using it for about a year now. When it comes to the overall pros and cons of the software, I will give Front a rating of 5 in most areas. Our team finds that the ease of use is top-notch; tasks such as ticketing, automation rules, SLA tracking, and more are very intuitive. The features & functionality have also made us really productive - there are email view customization options, intelligent notifications & time-tracking features which boost efficiency. We never experience any major issues with Front since their amazing support team is always there for us whenever needed! It’s also cost-effective given its wide range of pricing plans, so we get great value for money from Front. And finally, integration with other systems was a breeze - once on-boarded, everything ran smoothly without any hiccups!

How frequently you use Front?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Austin Bowman

A front is a ticketing software better than help desk software that helps in managing my emails easily, effectively and smoothly.

Really good!! It has better functionality than other similar solutions. It easily integrates with other customer service software for better functionality. And its live chat option is good for solving problems live. Overall, this solution works like a charm and I enjoy using it.

What was the project name that you have worked with Front?

Help Desk Software , Team Communication Software , Customer Service Software

How long have you used Front?

7 Months

How frequently you use Front?

Daily

What do you like the most about Front?

A very user-friendly and handy tool.

Useful features are available for sales and support.

Access analytics for more improvement.

What do you like the least about Front?

An email reminder option can make it a perfect solution.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Google Drive
Trello
Dropbox

Switched from

Help Scout
Patrick Crane

As an ecommerce store, we have found that the Front software is the best help desk solution for our type of business.

I am Patrick Crane, the founder and CEO of Love Sew. The Front platform will gather all queries from the different channels our clients use to contact us and put these queries in an easily accessible, centralized location. It will also simultaneously organize these queries so that it's easier for us to sift through them, and respond quickly and accordingly. Allows us to share drafts internally to ensure their accuracy before submitting them as responses to customer queries. We make sure that every response we provide to a client is accurate, relevant, and comprehensive. The platform's internal reporting feature also allows us to track and monitor the performance of our customer care agents, to make sure they are offering the best possible service to our clients. One problem is that its templates are not as easily customizable as we would have liked, and this does hamper, in some instances, the functionality we derive from the platform.

How long have you used Front?

90 Days

How frequently you use Front?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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