Telephony Software
Find the best telephony software to automate digital voice transmission and improve business efficiency
The call center industry and customer service departments have undergone a groundbreaking transformation due to advancements in telephony or VoIP technology. But standardizing the business communication and nullifying the loopholes such as long holding queues, call dropping, and first, call resolution is challenging. Telephony software is one of the most customer-oriented technologies available today for call center businesses. The best telephony software enables companies to focus on the customers’ current moment needs. Businesses opting for the top telephony software are never out of contact with customers, even when their employees are away from the desk.
What is Telephony Software?
Telephony Software is a progressive and innovative technology that uses internet-powered devices such as smartphones, tablets, and laptops to make or receive calls. The telephony solution is also referred to as Voice Over Internet Protocol or VoIP, which undoubtedly has become a critical asset for the call center industry.
Telephony tools have also curtailed the regional and international call costs.
What are the Different Types of Internet Telephony Systems?
Internet telephony applications are classified into three main categories; PC-to-PC calling, PC-to-Phone calling, and Phone-to-Phone calling.
PC-to-PC calling is a process where the call center agent calls an online client at the same time when they are using the same device. The telephony software solution makes this interaction seamless as the device is compatible with the tool.
PC-to-Phone calling applications help you to call directly from your PC or laptop to any phone number. This type of internet telephony proves handy if you have to make long-distance calls, specifically to international clients.
Phone-to-Phone calling has become more popular these days where the call is made using the phone from both ends. It does not require any unique tool.
How to Opt for the Best Telephony Software?
The telephony system has played an incredible role in modernizing communication, providing a cost-effective solution to call centers and other businesses. If you wish to improve your customer service experience, check out the following list of best telephony software measured on different parameters.
List of The Best Telephony System
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We are Telephony system manufacturer in India. We manufacture Telephony system which is enabling business to move to the internet to make and receive telephone calls. We are telephony system manufactures in India with several advantages in scalability, flexibility, cost efficiency and special features availability, it is increasing getting popular. We are telephony system supplier in India whic ... read more about Aria CCS
Entry Level PriceContact vendorFree TrialN/ACategory Focus20% in Telephony Software -
Natterbox enables organisations to deliver class-leading service levels to their customers through efficient and effective integration of voice into their digital customer communications.Natterbox launched in 2010 to solve these business telephony issues and bring voice into the digitised customer experience through our cloud PBX service that captures and integrates voice into customer processes a ... read more about Natterbox
Entry Level PriceContact vendorFree TrialN/ACategory Focus50% in Telephony Software -
Noda is a developer of software solutions for BPO and Captive call centers. Ever since 2001, the company has offered its specialized product designed for mid-level and major call centers: Noda Contact Center. Noda Contact Center is the company’s own all-in-one (C++, Java) IP solution. Today more than 350 contact centers exploit Noda’s solution. Among company’s customers are Jaguar Landrove ... read more about Noda Contact Center
Entry Level PriceContact vendorFree TrialN/ACategory Focus50% in Telephony Software -
Asterisk powers many applications, including custom IP PBXs, automatic call distributors, conference bridges, voicemail, unified messaging, and more. Discover how Asterisk can power your next-generation communications deployment. Build voice, video and text applications with Asterisk, the world's most widely-adopted open source communications tool kit. ... read more about Sangoma Asterisk
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Telephony Software -
Help customers with personalized voice prompt as answers to most of their queries with a self-service IVR, without the need to involve your agents. Choose from a Simple IVR, Multi-level IVR, and even a Dynamic IVR, so you can customize your workflow as per your business. Few highlights being, office hours configuration, custom welcome prompts, queue management, prioritized routing, dynamic IVR. ... read more about Ameyo Voice
Entry Level PriceContact vendorFree TrialN/ACategory Focus50% in Telephony Software -
SparkTGs' Virtual Contact Center Lite makes business communications elegant, tracked and easily accessible for future references. Just like a receptionist handles and manages all your incoming calls by giving the caller an excellent experience and if required transferring them to the right person in the office, similarly, SparkTG Virtual Contact Center Lite helps you create your brand value and gi ... read more about SparkTG
Entry Level PriceContact vendorFree TrialN/ACategory Focus33% in Telephony Software -
Eastern DataComm’s NJ VoIP solutions and commitment to stellar customer service mean your business can get through the planning to implementation to expert user stages quickly. Instead of getting bogged down in problem-solving or helping users get up to speed, you can focus on what really matters: increasing employee productivity and revenue. ... read more about ShoreTel Connect
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Telephony Software -
Why MyOperator? MyOperator empowers your team to optimize every call or interaction into a business opportunity, making it a trusted cloud telephony provider for enterprises like Dominos, Apollo, and Razorpay, with a rating of 4.5 on Google and recognition from SoftwareSuggest and Compare Camp Rising Star Award. MyOperator provides various products to enhance communication and productivity, incl ... read more about MyOperator
Entry Level PriceContact vendorFree TrialAvailableCategory Focus100% in Telephony Software -
NetFortris Comm-unity unifies all your communication — voice, video, messaging, collaboration, conferencing, meetings and call center — on one platform that’s easy to use and simple to run. And, we put it in the cloud, so that your team can collaborate from any device, anywhere — office, home or on the go! NetFortris Comm-unity is designed to meet your business communications needs today a ... read more about Comm-unity
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With Click-To-Call Solution you can connect with leads, right away, to increase your conversion time. As soon a visitor submits his number we bridge a call between your agent and the visitor (Number registered in NDND are not dialed). These calls are free of cost to your potential customers. An instant calling widget, strategically placed on your website to help you get in touch with leads while t ... read more about Click-to-Call
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Telzio Call Flows make it easier than ever to configure features for your phone system online. Telzio features are powerful, easy to customize, and go live instantly. Bring the future of communications to your organization with our business VoIP platform. Enjoy our modern, elegant interface, where you’ll save time and resources on managing your phone system while upgrading your capabilities. Enr ... read more about Telzio
Entry Level Price$250 Per MonthFree TrialN/ACategory Focus100% in Telephony Software -
Make yourself heard instantly anywhere in the world. Whatever the flavor, our global voice network helps you roar louder with just the right sort of business speak. Create instant local presence in the exact locations you need it, straight from the cloud. Go big or go home with instant global scale. The best way to make sure your business is always accessible. ... read more about Voxbone
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Exotel Voice is the best way to communicate with your customers. It is personal and is not limited by the language barrier. Here is how you can use our voice products. Control your communication flow with programmable numbers. Get more done with limited resources. Make your calls speak for you. Use our RestAPIs to customise, automate and create voice products that excel on the cloud. ... read more about Exotel Voice
Entry Level PriceContact vendorFree Trial15 DaysCategory Focus100% in Telephony Software -
Optus Loop is a cloud-based business VoIP (Voice over Internet Protocol) solution where your calls are made using the internet without needing a traditional telephone infrastructure. Get a scalable phone system with a versatile suite of customer management & team collaboration features. Loop connects with most customer relationship management (CRM) applications. ... read more about Optus Loop
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Callmaker offers training via documentation, and live online. Callmaker offers a free version, and free trial. Callmaker is call center software, and includes features such as call logging, call recording, inbound call center, Reporting/Analytics, and real-time chat. Callmaker includes online support, business hours support, and 24/7 live support. Some alternative products to Callmaker include Ame ... read more about Callmaker
Entry Level Price$49 Per MonthFree TrialN/ACategory Focus100% in Telephony Software -
Velantro offers a free Click2Call automation software that enables fast calling right from your computer. Make calls in less than 3 seconds! This will help improve employees’ performance and drive more sales. Only Velantro customers have access to the Click2Call Plugin. Setup is easy, just download the plugin and leave the rest to our tech team. ... read more about Click2Call
Entry Level Price$29.99 Per MonthFree TrialN/ACategory Focus100% in Telephony Software -
Dynamics Telephony is the smart way to make lots of sales calls with Dynamics 365. Lower your call handling time. Dynamics Telephony CRM embedded dialler automates the whole outbound calling process. Dynamics Telephony organises the data into campaigns or queues that make sense to your business. Call-back scheduling is automatic for busies and no answers - Never miss an opportunity. ... read more about Dynamics Telephony
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Call+ Automatic Dialer. Our optimized software makes your life easy. Saves you and your team time. VOIP, ACD Software, CRM Software, Data Handler, Predictive Dialer, Call Recording Software. Customer Based Digital Solutions for Your Company or Individual All Access. All your work at a single place, Automatic synchronization. Support Desk All queries in real-time. Anytime we are available for you. ... read more about Call+
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Zero unites all your enterprise voice, video and messaging into a single, mobile ready, cloud platform designed for the modern workforce. Integrate all your business communications with Zero’s all-inclusive platform. Make and take calls from your PC, mobile or desk phone using your business phone number. Access your voicemail, enterprise messaging system and conferencing service anywhere. Zero d ... read more about Zero
Entry Level Price$10 Per MonthFree Trial7 DaysCategory Focus100% in Telephony Software -
Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service, and contact centres. Thanks to its speed of implementation, its intuitive interface that is fully integrated with the main CRM on the market, and local business support, Diabolocom allows companies to offer benchmark customer experiences and improve their operation ... read more about Diabolocom
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SnapCall is the Virtual Sales tool that helps convert web-traffic into buyers. Implementing SnapCall into your online sales will enable Voice, Video, Screen sharing directly in the live chat with the customer. SnapCall helps companies move into a new era of virtual sales and continuing geographical sales expansion by keeping conversions, customer engagement and satisfaction at the same level or ev ... read more about SnapCall
Entry Level Price$20 Per MonthFree Trial7 DaysCategory Focus20% in Telephony Software -
Solgari’s suite of software applications enable all-channel, all-device, all-location communications. Empower your people with access to all the communications and collaboration functionality they need through their desktop and mobile devices. Increasing efficiency, effectiveness and freedom. Includes all the features you would expect from a state-of-the-art, cloud telephony solution including A ... read more about Solgari
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At itPBX we understand the importance of being able to clearly communicate with you customers. That’s why we offer solutions to ensure that once your VoIP phones are up and running, they work efficiently and effectively to best meet the needs of your business. With the range of services itPBX offers we are sure to have a solution that fits your business needs. ... read more about itPBX
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Vxt takes the hassle out of managing your voicemail. Retrieve and respond to messages easily with voicemail transcriptions, automatic email forwarding, and heaps more. Smart greetings improve customer experience by changing depending on the caller, the time, and more. Respond faster, take control, and grow your business with Vxt. ... read more about Vxt
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Callbridge making calls and sending texts has never been so fast and simple! Launch Calls/SMS on your smartphone directly from any computer. & more. create RDV, add contacts, send map/GPS, open URLs, etc. CallBridge does not use VoIP, but directly your plan for your calls and sms. Your contacts can see your real phone number. ... read more about CallBridge
Entry Level PriceContact vendorFree Trial7 DaysCategory Focus100% in Telephony Software -
Benefit from a business-only network owned and run entirely by Gamma. Built from the ground up, the network enables us to deliver services more efficiently while offering high levels of automation and a governance structure that provides outstanding platform security and service continuity features. ... read more about Gamma
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Slingshot VoIP includes automated attendants, employee extension features, predictive dialer, automatic call distribution and more. The solution is cloud-based and provides mobile apps for Android and IOS users. Slingshot can be set up via a mobile phone. The solution provides integration into standard business practices and companies can make use of the telephony features, such as an auto-attenda ... read more about Slingshot
Entry Level Price$19.95 Per MonthFree TrialN/ACategory Focus100% in Telephony Software -
Abacus Cloud is a platform for hosted PBX, UC, Conferencing, Presence, Instant Messaging and Mobility. It includes an "all in" feature set, pooled minutes and talk paths across all sites, burstable SIP trunks, intuitive self service portals, enterprise reporting and world class SunGard data center geographic redundancy and security. ... read more about Abacus Cloud
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KAZOO is 2600Hz's turnkey UC platform, offering the flexibility you need to provide a superior experience. Offer a customized communication solution that helps your customers do business better. White label your solution to build and maintain brand recognition in the market. Low costs and high margins let you offer customers a more affordable solution. Reliability and geo-redundancy so your custom ... read more about 2600Hz
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Telephony Software