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Telephony Software

Find the best telephony software to automate digital voice transmission and improve business efficiency
The call center industry and customer service departments have undergone a groundbreaking transformation due to advancements in telephony or VoIP technology. But standardizing the business communication and nullifying the loopholes such as long holding queues, call dropping, and first, call resolution is challenging. Telephony software is one of the most customer-oriented technologies available today for call center businesses. The best telephony software enables companies to focus on the customers’ current moment needs. Businesses opting for the top telephony software are never out of contact with customers, even when their employees are away from the desk.

What is Telephony Software?

Telephony Software is a progressive and innovative technology that uses internet-powered devices such as smartphones, tablets, and laptops to make or receive calls. The telephony solution is also referred to as Voice Over Internet Protocol or VoIP, which undoubtedly has become a critical asset for the call center industry. 

Telephony tools have also curtailed the regional and international call costs. 

What are the Different Types of Internet Telephony Systems?

Internet telephony applications are classified into three main categories; PC-to-PC calling, PC-to-Phone calling, and Phone-to-Phone calling. 

PC-to-PC calling is a process where the call center agent calls an online client at the same time when they are using the same device. The telephony software solution makes this interaction seamless as the device is compatible with the tool. 

PC-to-Phone calling applications help you to call directly from your PC or laptop to any phone number. This type of internet telephony proves handy if you have to make long-distance calls, specifically to international clients. 

Phone-to-Phone calling has become more popular these days where the call is made using the phone from both ends. It does not require any unique tool. 

How to Opt for the Best Telephony Software?

The telephony system has played an incredible role in modernizing communication, providing a cost-effective solution to call centers and other businesses. If you wish to improve your customer service experience, check out the following list of best telephony software measured on different parameters.

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Rankings updated: Dec 31, 2025
109 Software

List of The Best Telephony System

  • SparkTG

    SparkTGs' Virtual Contact Center Lite makes business communications elegant, tracked and easily accessible for future references. Just like a receptionist handles and manages all your incoming calls by giving the caller an ... read more about SparkTG

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Operations Management
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • ShoreTel Connect

    Eastern DataComm’s NJ VoIP solutions and commitment to stellar customer service mean your business can get through the planning to implementation to expert user stages quickly. Instead of getting bogged down in ... read more about ShoreTel Connect

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Call Center Management
    • Contact Management
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • MyOperator

    MyOperator is India's largest Call + WhatsApp platform, catering to 15000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra. Why MyOperator? MyOperator offers a range of products to boost communication and productivity, ... read more about MyOperator

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Industries
    • Business-supplies-equipment
    • Capital-markets
    • Marketing-advertising
    • Market-research
    • Primary-secondary
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • INR (₹)
    Free Version
    • Yes
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial

    Integration
    Integrated With
    • Zoho CRM
    • LeadSquared
    • SalezShark
    • Kylas Sales CRM
    • WhatsApp
    Visit website

  • Comm-unity

    NetFortris Comm-unity unifies all your communication — voice, video, messaging, collaboration, conferencing, meetings and call center — on one platform that’s easy to use and simple to run. And, we put it ... read more about Comm-unity

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Click-to-Call

    With Click-To-Call Solution you can connect with leads, right away, to increase your conversion time. As soon a visitor submits his number we bridge a call between your agent and the visitor ... read more about Click-to-Call

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • IVR/Voice Recognition
    • Telemarketing Management
    • Voice & Data Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Telzio

    Telzio Call Flows make it easier than ever to configure features for your phone system online. Telzio features are powerful, easy to customize, and go live instantly. Bring the future of communications ... read more about Telzio

    Entry Level Price
    $250 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Telephony Software

    Features
    • Call Center Management
    • Call Monitoring
    • IVR/Voice Recognition
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $250 Per Month
    Visit website

  • Voxbone

    Make yourself heard instantly anywhere in the world. Whatever the flavor, our global voice network helps you roar louder with just the right sort of business speak. Create instant local presence in ... read more about Voxbone

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Monitoring
    • Contact Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • Exotel Voice

    Exotel Voice is the best way to communicate with your customers. It is personal and is not limited by the language barrier. Here is how you can use our voice products. Control ... read more about Exotel Voice

    Entry Level Price
    Contact vendor
    Free Trial
    15 Days
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Call Center Management
    • Call Monitoring
    • IVR/Voice Recognition
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Optus Loop

    Optus Loop is a cloud-based business VoIP (Voice over Internet Protocol) solution where your calls are made using the internet without needing a traditional telephone infrastructure. Get a scalable phone system with ... read more about Optus Loop

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Callmaker

    Callmaker offers training via documentation, and live online. Callmaker offers a free version, and free trial. Callmaker is call center software, and includes features such as call logging, call recording, inbound call ... read more about Callmaker

    Entry Level Price
    $49 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Monitoring
    • IVR/Voice Recognition
    • Predictive Dialer
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $49 Per Month
    Visit website

  • Click2Call

    Velantro offers a free Click2Call automation software that enables fast calling right from your computer. Make calls in less than 3 seconds! This will help improve employees’ performance and drive more sales. ... read more about Click2Call

    Entry Level Price
    $29.99 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $29.99 Per Month
    Visit website

  • Dynamics Telephony

    Dynamics Telephony is the smart way to make lots of sales calls with Dynamics 365. Lower your call handling time. Dynamics Telephony CRM embedded dialler automates the whole outbound calling process. Dynamics ... read more about Dynamics Telephony

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Monitoring
    • Contact Management
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Call+

    Call+ Automatic Dialer. Our optimized software makes your life easy. Saves you and your team time. VOIP, ACD Software, CRM Software, Data Handler, Predictive Dialer, Call Recording Software. Customer Based Digital Solutions ... read more about Call+

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Android
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Zero

    Zero unites all your enterprise voice, video and messaging into a single, mobile ready, cloud platform designed for the modern workforce. Integrate all your business communications with Zero’s all-inclusive platform. Make and ... read more about Zero

    Entry Level Price
    $10 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $10 Per Month
    Visit website

  • Diabolocom

    At Diabolocom, we provide an innovative cloud solution to manage interactions with prospects and customers, enhanced by proprietary AI. Fast to deploy and multilingual, it integrates seamlessly with your CRM to support ... read more about Diabolocom

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Industries
    • Banking
    • Bpo
    • Financial-services
    • Hospitality
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial
    Visit website

  • SnapCall

    SnapCall is the Virtual Sales tool that helps convert web-traffic into buyers. Implementing SnapCall into your online sales will enable Voice, Video, Screen sharing directly in the live chat with the customer. ... read more about SnapCall

    Entry Level Price
    $20 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    100% in Telephony Software

    Features
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Voice & Data Integration
    • VoIP

    Key Details
    Industries
    • Computer-software
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Media-production
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $20 Per Month
    Visit website

  • Solgari

    Solgari’s suite of software applications enable all-channel, all-device, all-location communications. Empower your people with access to all the communications and collaboration functionality they need through their desktop and mobile devices. Increasing efficiency, ... read more about Solgari

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • itPBX

    At itPBX we understand the importance of being able to clearly communicate with you customers. That’s why we offer solutions to ensure that once your VoIP phones are up and running, they ... read more about itPBX

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Vxt

    Vxt takes the hassle out of managing your voicemail. Retrieve and respond to messages easily with voicemail transcriptions, automatic email forwarding, and heaps more. Smart greetings improve customer experience by changing depending ... read more about Vxt

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Call Center Management
    • Call Monitoring
    • IVR/Voice Recognition
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Vendor pricing page
    Visit website

  • CallBridge

    Callbridge making calls and sending texts has never been so fast and simple! Launch Calls/SMS on your smartphone directly from any computer. & more. create RDV, add contacts, send map/GPS, open URLs, ... read more about CallBridge

    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • Telemarketing Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Gamma

    Benefit from a business-only network owned and run entirely by Gamma. Built from the ground up, the network enables us to deliver services more efficiently while offering high levels of automation and ... read more about Gamma

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Slingshot

    Slingshot VoIP includes automated attendants, employee extension features, predictive dialer, automatic call distribution and more. The solution is cloud-based and provides mobile apps for Android and IOS users. Slingshot can be set ... read more about Slingshot

    Entry Level Price
    $19.95 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Telephony Software

    Features
    • Call Monitoring
    • IVR/Voice Recognition
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $19.95 Per Month
    Visit website

  • Abacus Cloud

    Abacus Cloud is a platform for hosted PBX, UC, Conferencing, Presence, Instant Messaging and Mobility. It includes an "all in" feature set, pooled minutes and talk paths across all sites, burstable SIP ... read more about Abacus Cloud

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • 2600Hz

    KAZOO is 2600Hz's turnkey UC platform, offering the flexibility you need to provide a superior experience. Offer a customized communication solution that helps your customers do business better. White label your solution ... read more about 2600Hz

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • aql Telecommunications

    aql Telecommunications is a fully featured Cloud Telephony & IVRS Software designed to serve Agencies, Enterprises. aql Telecommunications provides end-to-end solutions designed for Macintosh. This online Cloud Telephony & IVRS system offers ... read more about aql Telecommunications

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Contact Management
    • IVR/Voice Recognition
    • Predictive Dialer
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Voxtelesys Voice

    Voxtelesys is a "Preferred Carrier" for multiple PBX and Dialer vendors. We support what we sell with an in-house staff of software and hardware engineers. We are custom coding new applications every ... read more about Voxtelesys Voice

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • IVR/Voice Recognition
    • Predictive Dialer
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • Call Manager

    Dexem Call Manager is a Cloud telephony solution designed for Sales and Customer Service teams in efficient businesses. It provides you all the data you need about your phone calls history, so ... read more about Call Manager

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Monitoring
    • Contact Management
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • Call2World

    Call2World was born with the idea of ​​bringing telecommunications closer to our clients. Call2World is a fully featured Cloud Telephony & IVRS Software designed to serve Startups, SMEs. Call2World provides end-to-end solutions ... read more about Call2World

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Call Center Management
    • Contact Management
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • SonicView

    SonicView provides proof of calls for dispute resolution and testimonial recordings, such as client/witness depositions for better and more efficient resolution. Training of agents using real-world situations; scoring, grading and call comparison ... read more about SonicView

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Windows
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • CALLMaster

    CALLMaster's advanced features such as CALLBasic scripting, multi-lingual, speech recognition, text-to-speech, and database integration, allow you to create value-added custom services for your business or customer. From simple voice mail and auto ... read more about CALLMaster

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Call Center Management
    • Call Monitoring
    • IVR/Voice Recognition
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Windows
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • CDC Software

    The CDC Platform with over a dozen telephony connectors (e.g. Avaya, Cisco, Asterisk, Mitel, etc.) provides integration between your telephony system and your Sugar environment. The platform supports searching, displaying, and creating ... read more about CDC Software

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • Telemarketing Management
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • Cradle

    Cradle is the ultimate tool for the modern business, changing the way business communicates with customers. Cradle helps sales and support teams to stay connected with your customers from an office, on ... read more about Cradle

    Entry Level Price
    $39.99 Per Year
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Telephony Software

    Features
    • Call Center Management
    • Call Monitoring
    • IVR/Voice Recognition
    • Predictive Dialer
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $39.99 Per Year
    Visit website

  • Dzinga

    Dzinga is a cloud-based platform for business communications that allows companies to connect with customers via phone, web, and multi-channel messaging through a single, simple web interface. Dzinga collects all your communications ... read more about Dzinga

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Euphoria Telecom

    Euphoria Telecom offers an innovative, cloud-based, cost-effective business phone system that offers unprecedented control & automated operational efficiency. Euphoria is known for its customer-centric product and for raising the standard for customer ... read more about Euphoria Telecom

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Relatel

    Relatel is a fully featured Cloud Telephony & IVRS Software designed to serve Agencies, Startups. Relatel provides end-to-end solutions designed for Web App. This online Cloud Telephony & IVRS system offers Contact ... read more about Relatel

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Telephony Software

    Features
    • Call Monitoring
    • Contact Management
    • Telemarketing Management
    • VoIP

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

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Frequently Asked Questions

Is choosing telephony software solutions a worthwhile decision?

Yes, choosing reliable telephony software solutions certainly makes sense if you want to streamline and automate your call center operations. The tool transmits the voice and data electronically, which helps to enhance customer interaction. As said earlier, the VoIP or telephony system utilizes internet-powered devices to make or receive calls. 

The computer telephony software implementation allows you to curtail your resource expenditure and get best-in-class accessibility. You can connect anywhere and respond to customer queries in real-time.

How does the telephony software work?

A telephony system’s primary function is to convert analog signals into digital signals over the internet connection. The software makes use of telephony or VoIP servers for connecting the calls. For telephony system software to work efficiently, you need a high-speed internet connection, a modem, and a router.

The working of telephony solutions also includes VoIP configuration and VoIP service providers. The advanced technology has minimized all drawbacks of traditional landline phone calls, such as long waiting hauls and drop calls. The cloud telephony software stores all vital customer data securely via an online dashboard. You can even adjust the customer contacts and business numbers with ease.

Who can use the telephony related software?

There is no doubt that call centers worldwide can unleash many benefits from the best telephony software. But they are not alone to take advantage of this excellent tool. The list includes other industries and business domains, such as those involved in providing customer services.

The other businesses that can implement telephony related software are the online e-commerce platforms and the hospitality industry. Financial institutions travel, tour companies, real-estate agencies, and the healthcare sectors are also using telephony applications.

What is the difference between VoIP telephony and IP telephony applications?

The terms VoIP telephony and IP telephony are used interchangeably, but there is a difference between them. IP telephony is an advanced solution that utilizes the internet-enabled communication system such as fax and other devices. It is much cost-efficient in comparison to landline telephones and is equipped with various features. 

VoIP or the voice over internet protocol is a modern technology primarily used to initiate and receive calls over the internet. It is also affordable, scalable, flexible, and helps to boost productivity. Also, VoIP tools can integrate with other systems easily.

How does telephony system software enhance customer experience?

The computer telephony software has streamlined various call center and customer service-based operations to amplify customer satisfaction and experience. Business implementing and using telephony software systems can upsurge their sales and meet customer’s demands.  

Even the free telephony software provides all customer data and relevant information at fingertips, including the sales history, past complaints, etc. It also improves the customer knowledge base by integrating the telephony software with VoIP systems such as Tox or Jami. It allows customers to check previous reviews and comments before making a purchase. 

Furthermore, if you are using cloud telephony software, the customers can contact your agents on their preferred channels. Some customers may prefer human operator assistance, while some may choose to use live chat or email. The software can automatically generate support tickets for customers.

How Much Does the Telephony Software Cost?

Usually, all software applications’ cost primarily depends on the features, functionalities, deployment method, benefits, and available support from the vendor. You may come across a few best free and open source telephony software such as Asterisk and Bitrix24. 

While exploring the extensive list at Goodfirms, you will discover cost-effective telephony software examples like VolP.ms, priced as low as $0.25 per month, and AVOXI Genius starting around $8 per month.

Related Categories

Call Center Software
VoIP Software
Auto Dialer Software
Call Tracking Software
IVR Software
Predictive Dialer Software

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