Telephony Software

Find the best telephony software to automate digital voice transmission and improve business efficiency
The call center industry and customer service departments have undergone a groundbreaking transformation due to advancements in telephony or VoIP technology. But standardizing the business communication and nullifying the loopholes such as long holding queues, call dropping, and first, call resolution is challenging. Telephony software is one of the most customer-oriented technologies available today for call center businesses. The best telephony software enables companies to focus on the customers’ current moment needs. Businesses opting for the top telephony software are never out of contact with customers, even when their employees are away from the desk.

What is Telephony Software?

Telephony Software is a progressive and innovative technology that uses internet-powered devices such as smartphones, tablets, and laptops to make or receive calls. The telephony solution is also referred to as Voice Over Internet Protocol or VoIP, which undoubtedly has become a critical asset for the call center industry. 

Telephony tools have also curtailed the regional and international call costs. 

What are the Different Types of Internet Telephony Systems?

Internet telephony applications are classified into three main categories; PC-to-PC calling, PC-to-Phone calling, and Phone-to-Phone calling. 

PC-to-PC calling is a process where the call center agent calls an online client at the same time when they are using the same device. The telephony software solution makes this interaction seamless as the device is compatible with the tool. 

PC-to-Phone calling applications help you to call directly from your PC or laptop to any phone number. This type of internet telephony proves handy if you have to make long-distance calls, specifically to international clients. 

Phone-to-Phone calling has become more popular these days where the call is made using the phone from both ends. It does not require any unique tool. 

How to Opt for the Best Telephony Software?

The telephony system has played an incredible role in modernizing communication, providing a cost-effective solution to call centers and other businesses. If you wish to improve your customer service experience, check out the following list of best telephony software measured on different parameters.

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List of The Best Telephony System

  • ASTPP

    Open Source VoIP Platform based on FreeSwitch
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    For many years, ASTPP has been empowering various VoIP businesses and service providers with its amazing open source VoIP solutions. It is regarded as one of the top VoIP billing solutions and the #1 open source FreeSWITCH-driven Class 4/5 Softswitch Platform, which automates invoicing and billing processes completely. ASTPP is one of few solutions that support the N-level reseller structure. ... read more about ASTPP

    Entry Level Price
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    Free Trial
    14 Days
    Category Focus
    33% in Telephony Software
  • Thirdlane

    Designed for MSPs, UCaaS providers, resellers, contact centers & SMEs - business phone system.
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    Thirdlane offers a Unified Communication software platform and applications that can be deployed in the cloud, private cloud, or on-premises. Thirdlane end-user applications are available for the web, mobile and desktop. Thirdlane multichannel digital business communication solutions are deployed worldwide by thousands of businesses, service providers, government agencies, and public organizations ... read more about Thirdlane

    Entry Level Price
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    Free Trial
    14 Days
    Category Focus
    17% in Telephony Software
  • Nuacom

    Revolutionising Communications
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    In today's fast-paced, interconnected world, effective communication is the cornerstone of any successful business. At Nuacom, we understand that and have made it our mission to empower companies with cutting-edge communication solutions that drive growth, enhance customer relationships, and improve operational efficiency. With a rich history and a commitment to innovation, Nuacom stands as a trus ... read more about Nuacom

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Telephony Software
  • Digital Patient Chart

    EHR Chiropractic Software for 21st century
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    Digital Patient Chart is the pioneer in chiropractic web development marketing and advertising solutions! We provide you with all your business needs - web site layouts, articles, software and marketing technologies. Our chiropractic EHR solutions allow you to create complete, HIPAA-compliant documentation quickly and easily, so you can spend more time on what matters most in your practice–your ... read more about Digital Patient Chart

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    5% in Telephony Software
  • Office24by7

    Create happy, satisfied and loyal customers
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    Office24by7 offers advanced applications to help you automate communication, sales, marketing and support. Our end-to-end customer support software on cloud lets you use the amazing technology with no infrastructure at your premises. All you need is a high-speed Internet connection and you can login to the world of automation. Our comprehensive Communication Automation solutions enable companies t ... read more about Office24by7

    Entry Level Price
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    Free Trial
    Available
    Category Focus
    25% in Telephony Software
  • CallFire

    Texting and Calling Solutions that Help You Reach More Customers
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    CallFire is frequently recognized as a leader in its field. We are both proud of and humbled by the many accolades we’ve received as we strive for continued excellence.Texting and Calling Solutions that Help You reach more customers. We specialize in helping local businesses grow and retain their revenue through proactive outreach and engagement. Our solutions also support customer service, coll ... read more about CallFire

    Entry Level Price
    $99.00 Per Month
    Free Trial
    N/A
    Category Focus
    10% in Telephony Software
  • Asterisk

    Asterisk is a free and open source framework for building communications applications
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    Telephony interface cards are PCI or PCI Express expansion cards that connect computers running Asterisk directly to legacy phone lines, phones, and phone systems. The cards convert the legacy signaling and media into Asterisk’s internal formats. To make connections to traditional telephony interfaces, Asterisk includes a channel type called chan_dahdi (included with your Asterisk download) a ... read more about Asterisk

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    25% in Telephony Software
  • Vodia PBX

    Our PBX Runs Almost Everywhere
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    Vodia Networks Inc. offers unified communications solutions for enterprises, contact centers and service providers. Vodia's award winning Vodia PBX software includes the most complete suite of business telephony features for on-premise and cloud based telephony systems and services. ... read more about Vodia PBX

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Telephony Software
  • MessageBird

    Talk to your customers via Voice, SMS and WhatsApp
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    MessageBird is cloud communications platform offering a suite of Cloud Communications APIs that enable developers and enterprises to communicate with customers all over the world. At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why we are on a mission to modernize and simplify the over complicated space of customer communic ... read more about MessageBird

    Entry Level Price
    $50 Per Month
    Free Trial
    Available
    Category Focus
    25% in Telephony Software
  • CloudConnect

    EMPOWER YOUR BUSINESS TO RUN SMARTER, FASTER, AND BETTER.
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    CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses. ... read more about CloudConnect

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Telephony Software
  • AVOXI Genius

    Start with a Business Phone Line
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    The effective, affordable, and easy-to-use cloud-based call center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. AVOXI Genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 160+ countries. ... read more about AVOXI Genius

    Entry Level Price
    $19.99 Per Month
    Free Trial
    N/A
    Category Focus
    25% in Telephony Software
  • VoIP.ms

    The most ​feature-rich VoIP provider
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    VoIP.ms is devoted to providing quality local and international connections to our customers around the world. By being a strictly bring-your-own-device service, we are able to focus attention on giving customers a highly flexible, feature-rich cloud-based communications service that won't cost more than it needs to. ... read more about VoIP.ms

    Entry Level Price
    $0.85 Per Month
    Free Trial
    N/A
    Category Focus
    33% in Telephony Software
  • Justcall

    Cloud-based Phone System For
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    JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies ... read more about Justcall

    Entry Level Price
    $19 Per Month
    Free Trial
    14 Days
    Category Focus
    20% in Telephony Software
  • Ozonetel CloudAgent

    Transform Your Customer Interactions Into Seamless Experience
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    At Ozonetel, strive to do through CloudAgent - a Call Center Software Solutions that functions as an Inbound and Outbound Call Center. CloudAgent shifts your entire Contact Center and its functions into a single browser for you to monitor, track and make critical decisions. Equipped with all contact center functionalities and business intelligence, CloudAgent ensures that you provide world class e ... read more about Ozonetel CloudAgent

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    25% in Telephony Software
  • Ameyo Engage

    Engage on Cloud
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    Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. ... read more about Ameyo Engage

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    10% in Telephony Software
  • Phonon

    Prompt, intuitive, and personalised IVR
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    Phonon is a pioneer in hosted telecom software technology. Our telecom applications including click-to-call, hosted inbound IVR systems, automated outbound dialer systems, virtual number services, SMS-to-call, and hosted PBXs are used by leading enterprises of India. Our customers include leading airlines, banks, insurance firms, travel companies and online services portal. Its IVR is prompt, intu ... read more about Phonon

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Telephony Software
  • MaxContact

    Evolve your customer communications
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    MaxContact is a Contact Centre Software Company with a difference. Formed by a group of contact centre professionals who became frustrated with providers that over promised and under delivered on features, support and resilience. MaxContact has become one of the fastest growing contact centre specialists in the UK, going from strength to strength. We are so confident we can provide a better overal ... read more about MaxContact

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    20% in Telephony Software
  • Softdial Contact Center

    Sytel flagship suite of feature rich contact center applications and services
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    The product information provides descriptions of key software components. As such, these are primarily technical product descriptions rather than a summary of benefits as to what the product can do. Nevertheless, we should add at the outset, that our goal as a company is to supply software with two principal goals: 1. To maximise the customer experience 2. To encourage agents to be productive an ... read more about Softdial Contact Center

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    25% in Telephony Software
  • Telemo

    Cloud Communication Product
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    Telemo.io is an AI-driven layer on top of legacy business communication systems to standardize everything with modern REST APIs with AI. Essentially, Telemo wants to be as simple as Messagebird, Twilio, or Plivo but AI will be the driving force for Telemo to transform and help businesses to revolutionize with a few lines of code, any non-technical or developer should be able to get started with Te ... read more about Telemo

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    25% in Telephony Software
  • TENIOS Voice API

    Integrate your speech applications
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    A Voice-API - also Speech-API - is a set of functions that allow a software application to initiate and receive calls without requiring the application developer to know details about telecommunication technologies and protocols. API providers like TENIOS interfaces between the software application and the telecommunication provider. The application, in the context of Voice-API, defines how calls ... read more about TENIOS Voice API

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    25% in Telephony Software
  • CallHippo

    Easy to use Phone System with World-Class Support
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    Voice broadcasting is a mass communication / broadcasting technique which enables you to send automated voice messages via call to a large number of people at once. Voice broadcast service can be used to receive instant notifications and alerts. Users can easily record the customer responses by installing IVR in the call blast. Use voice broadcasting to amplify business results. Upload a list o ... read more about CallHippo

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    25% in Telephony Software
  • LoopUp

    One service provider. One management system. One deployment.
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    LoopUp is a premium conferencing solution that makes it easy to host high-quality remote meetings, whether from the office or your desk at home. It's simple to use, doesn't require any training or downloads for guests to join a meeting. LoopUp provides enterprise-grade security so you can know exactly who is on your call and safeguard confidential data. Over 7000 businesses around the world is usi ... read more about LoopUp

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Telephony Software
  • Zangi

    A Secure Space for All Your Communication.
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    Zangi has fully refused to collect big data. And it doesn’t keep data on any servers, whatsoever. Users are given the flexibility to add additional features and security algorithms to make it their own. Zangi for Business offers top-level security technologies to ensure full data security and even gives the ability to install the app on local servers. ... read more about Zangi

    Entry Level Price
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    Free Trial
    14 Days
    Category Focus
    50% in Telephony Software
  • Ring.io

    Create a call center that delivers an amazing customer experience every time.
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    Ring.io is a dialer platform for CRM (Salesforce, Hubspot, Pipedrive, Zoho, Dynamics & more) that makes sales teams more productive. With click-to-call & power dialing modes, Ring.io enables your sales team to spend less time tracking activity and more time selling. Call recording and analytics helps sales leaders identify best practices of high-performers to spread throughout the sales team. A si ... read more about Ring.io

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    25% in Telephony Software
  • Kavkom

    Our telecommunication solutions combined in a CRM Hybrid..
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    KavKom offers Centrex VOIP telephony services and call center software solutions that are easily integrated, easy to use, reliable and tailor-made. All your business telephony tools in a CRM Supplier of VOIP lines, virtual switchboard, geographic number and call center software. The KAVKOM CRM, simple and intuitive software, keeps all the promises of Unified Communication. Result of the coupling o ... read more about Kavkom

    Entry Level Price
    $12.19 Per Month
    Free Trial
    N/A
    Category Focus
    25% in Telephony Software
  • PRO-T-S

    Increase Call Center Results.
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    We knew what researchers needed to improve their data collection operations and interviewer productivity without sacrificing data quality. So, we built the PRO-T-S® predictive dialing system to seamlessly integrate your interviewers, CATI systems, and telephony operations. ... read more about PRO-T-S

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Telephony Software
  • MiCloud Connect

    Business Phone Systems, VoIP, Collaboration Tools, Call Center Software
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    MiCloud Connect is an easy-to-use, all-in-one cloud communications, collaboration and contact center service. By combining an intuitive user experience with Google Cloud’s proven reliability, MiCloud Connect makes every aspect simple and secure. ... read more about MiCloud Connect

    Entry Level Price
    $20.99 Per Year
    Free Trial
    N/A
    Category Focus
    50% in Telephony Software
  • Channels

    Data-powered Business Phone System
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    Channels connects to the platforms of your choice. Thanks to it you can get straight to the conversation with your customers instead of asking them dozens of questions. Have shorter and more meaningful calls and turn your clients into friends. ... read more about Channels

    Entry Level Price
    $15 Per Month
    Free Trial
    N/A
    Category Focus
    50% in Telephony Software
  • CALLN

    Cloud Based Call Recording Software & Speech Intelligence
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    We’re a cloud-based call recording and speech analytics platform born in Australia. Providing customers with the tools they need today. Imagining and creating what they need for tomorrow.Every day businesses around the world are underutilising the valuable information that stems from the phone interactions of their two most valuable assets: employees and customers. We give you the power to addre ... read more about CALLN

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Telephony Software

Frequently Asked Questions

Is choosing telephony software solutions a worthwhile decision?

Yes, choosing reliable telephony software solutions certainly makes sense if you want to streamline and automate your call center operations. The tool transmits the voice and data electronically, which helps to enhance customer interaction. As said earlier, the VoIP or telephony system utilizes internet-powered devices to make or receive calls. 

The computer telephony software implementation allows you to curtail your resource expenditure and get best-in-class accessibility. You can connect anywhere and respond to customer queries in real-time.

How does the telephony software work?

A telephony system’s primary function is to convert analog signals into digital signals over the internet connection. The software makes use of telephony or VoIP servers for connecting the calls. For telephony system software to work efficiently, you need a high-speed internet connection, a modem, and a router.

The working of telephony solutions also includes VoIP configuration and VoIP service providers. The advanced technology has minimized all drawbacks of traditional landline phone calls, such as long waiting hauls and drop calls. The cloud telephony software stores all vital customer data securely via an online dashboard. You can even adjust the customer contacts and business numbers with ease.

Who can use the telephony related software?

There is no doubt that call centers worldwide can unleash many benefits from the best telephony software. But they are not alone to take advantage of this excellent tool. The list includes other industries and business domains, such as those involved in providing customer services.

The other businesses that can implement telephony related software are the online e-commerce platforms and the hospitality industry. Financial institutions travel, tour companies, real-estate agencies, and the healthcare sectors are also using telephony applications.

What is the difference between VoIP telephony and IP telephony applications?

The terms VoIP telephony and IP telephony are used interchangeably, but there is a difference between them. IP telephony is an advanced solution that utilizes the internet-enabled communication system such as fax and other devices. It is much cost-efficient in comparison to landline telephones and is equipped with various features. 

VoIP or the voice over internet protocol is a modern technology primarily used to initiate and receive calls over the internet. It is also affordable, scalable, flexible, and helps to boost productivity. Also, VoIP tools can integrate with other systems easily.

How does telephony system software enhance customer experience?

The computer telephony software has streamlined various call center and customer service-based operations to amplify customer satisfaction and experience. Business implementing and using telephony software systems can upsurge their sales and meet customer’s demands.  

Even the free telephony software provides all customer data and relevant information at fingertips, including the sales history, past complaints, etc. It also improves the customer knowledge base by integrating the telephony software with VoIP systems such as Tox or Jami. It allows customers to check previous reviews and comments before making a purchase. 

Furthermore, if you are using cloud telephony software, the customers can contact your agents on their preferred channels. Some customers may prefer human operator assistance, while some may choose to use live chat or email. The software can automatically generate support tickets for customers.

How Much Does the Telephony Software Cost?

Usually, all software applications’ cost primarily depends on the features, functionalities, deployment method, benefits, and available support from the vendor. You may come across a few best free and open source telephony software such as Asterisk and Bitrix24

While exploring the extensive list at GoodFirms, you will discover cost-effective telephony software examples like VolP.ms, priced as low as $0.25 per month, and AVOXI Genius starting around $8 per month.

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