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Ozonetel CloudAgent

Write a Review|Unclaimed profile
United States HQFounded 2007

Deployment

Web-based

Best for

SmallMedium

Overview

About Ozonetel CloudAgent

At Ozonetel, strive to do through CloudAgent - a Call Center Software Solutions that functions as an Inbound and Outbound Call Center. CloudAgent shifts your entire Contact Center and its functions into a single browser for you to monitor, track and make critical decisions. Equipped with all contact center functionalities and business intelligence, CloudAgent ensures that you provide world class experience to your customers. Engage with your customers through multiple channels such as voice, email, chat, SMS, and social media.

At a glance

Software information

Industries served, licensing and the support Ozonetel CloudAgent provides.

Industries

  • Banking
  • Consumer-services
  • Financial-services
  • Insurance
  • Telecommunications

Licensing

  • Proprietary
  • Quote Based

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
  • On-Site Training
Languages (1)
English
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Capabilities

Ozonetel CloudAgent features

The full feature set, grouped by module.

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management

IVR Software

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Phone Key Input
  • Survey Manangement
  • Text to Speech
  • Voice Customization
  • Voice Mail

Predictive Dialer Software

  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Lead Management
  • List Management
  • Scripts & Surveys
  • Voicemail Detection

Telephony Software

  • Auto-Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR/Voice Recognition
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Plans

Ozonetel CloudAgent pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Get Free TrialVendor pricing page

Media

Screenshots & video

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