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Telephony Software

Find the best telephony software to automate digital voice transmission and improve business efficiency
The call center industry and customer service departments have undergone a groundbreaking transformation due to advancements in telephony or VoIP technology. But standardizing the business communication and nullifying the loopholes such as long holding queues, call dropping, and first, call resolution is challenging. Telephony software is one of the most customer-oriented technologies available today for call center businesses. The best telephony software enables companies to focus on the customers’ current moment needs. Businesses opting for the top telephony software are never out of contact with customers, even when their employees are away from the desk.

What is Telephony Software?

Telephony Software is a progressive and innovative technology that uses internet-powered devices such as smartphones, tablets, and laptops to make or receive calls. The telephony solution is also referred to as Voice Over Internet Protocol or VoIP, which undoubtedly has become a critical asset for the call center industry. 

Telephony tools have also curtailed the regional and international call costs. 

What are the Different Types of Internet Telephony Systems?

Internet telephony applications are classified into three main categories; PC-to-PC calling, PC-to-Phone calling, and Phone-to-Phone calling. 

PC-to-PC calling is a process where the call center agent calls an online client at the same time when they are using the same device. The telephony software solution makes this interaction seamless as the device is compatible with the tool. 

PC-to-Phone calling applications help you to call directly from your PC or laptop to any phone number. This type of internet telephony proves handy if you have to make long-distance calls, specifically to international clients. 

Phone-to-Phone calling has become more popular these days where the call is made using the phone from both ends. It does not require any unique tool. 

How to Opt for the Best Telephony Software?

The telephony system has played an incredible role in modernizing communication, providing a cost-effective solution to call centers and other businesses. If you wish to improve your customer service experience, check out the following list of best telephony software measured on different parameters.

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Rankings updated: Dec 31, 2025
109 Software

List of The Best Telephony System

  • Laycal

    🚀 LayCall – The Future of Sales Calls is Here At LayCall, we help businesses turn cold leads into warm appointments automatically. Our AI-powered voice agents don’t just make calls — they ... read more about Laycal

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Usage Based
    100% in Telephony Software

    Features
    • Auto-Dialer
    • Call Monitoring
    • AI Features

    Key Details
    Industries
    • Capital-markets
    • Marketing-advertising
    • Real-estate
    Licensing & Deployment
    • Proprietary
    • On Premises
    • Web-based
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation

    Packages
    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Sonant AI

    Enterprise voice AI telephony solution replacing traditional PBX systems and receptionist services for insurance agencies. Handles unlimited concurrent calls 24/7 with zero wait times or busy signals. Advanced voice recognition processes natural ... read more about Sonant AI

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Per User
    20% in Telephony Software

    Features
    • Auto-Dialer
    • Call Center Management
    • Call Monitoring
    • Contact Management
    • IVR/Voice Recognition
    • Reporting & Analytics
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP
    • AI Features

    Key Details
    Industries
    • Insurance
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page Try Software Demo

    Integration
    Integrated With
    • QQCatalyst
    • EZLynx
    • Zapier
    • n8n
    • Vertafore
    • Applied Epic
    • HawkSoft CMS
    • NowCerts
    • Momentumamp
    • AMS360
    • Zywave
    Visit website

  • ICTCore

    ICTCore is an open-source telephony framework designed to provide robust voice, SMS, fax, and messaging services through both traditional and VoIP networks. Its modular, API-driven architecture allows developers and businesses to build ... read more about ICTCore

    Entry Level Price
    $6000 One-time
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Telephony Software

    Features
    • Auto-Dialer
    • Call Monitoring
    • Reporting & Analytics
    • Telemarketing Management
    • Voice & Data Integration
    • VoIP

    Key Details
    Industries
    • Computer-software
    • Telecommunications
    Licensing & Deployment
    • Open Source
    • On Premises
    • Web-based
    • Linux
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • In-person
    • Documentation

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Payment Frequency
    • One-Time Payment
    Vendor pricing page Try Software Demo
    Available Packages
    Service Provider Edition
    $6000 One-time
    Visit website

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Frequently Asked Questions

Is choosing telephony software solutions a worthwhile decision?

Yes, choosing reliable telephony software solutions certainly makes sense if you want to streamline and automate your call center operations. The tool transmits the voice and data electronically, which helps to enhance customer interaction. As said earlier, the VoIP or telephony system utilizes internet-powered devices to make or receive calls. 

The computer telephony software implementation allows you to curtail your resource expenditure and get best-in-class accessibility. You can connect anywhere and respond to customer queries in real-time.

How does the telephony software work?

A telephony system’s primary function is to convert analog signals into digital signals over the internet connection. The software makes use of telephony or VoIP servers for connecting the calls. For telephony system software to work efficiently, you need a high-speed internet connection, a modem, and a router.

The working of telephony solutions also includes VoIP configuration and VoIP service providers. The advanced technology has minimized all drawbacks of traditional landline phone calls, such as long waiting hauls and drop calls. The cloud telephony software stores all vital customer data securely via an online dashboard. You can even adjust the customer contacts and business numbers with ease.

Who can use the telephony related software?

There is no doubt that call centers worldwide can unleash many benefits from the best telephony software. But they are not alone to take advantage of this excellent tool. The list includes other industries and business domains, such as those involved in providing customer services.

The other businesses that can implement telephony related software are the online e-commerce platforms and the hospitality industry. Financial institutions travel, tour companies, real-estate agencies, and the healthcare sectors are also using telephony applications.

What is the difference between VoIP telephony and IP telephony applications?

The terms VoIP telephony and IP telephony are used interchangeably, but there is a difference between them. IP telephony is an advanced solution that utilizes the internet-enabled communication system such as fax and other devices. It is much cost-efficient in comparison to landline telephones and is equipped with various features. 

VoIP or the voice over internet protocol is a modern technology primarily used to initiate and receive calls over the internet. It is also affordable, scalable, flexible, and helps to boost productivity. Also, VoIP tools can integrate with other systems easily.

How does telephony system software enhance customer experience?

The computer telephony software has streamlined various call center and customer service-based operations to amplify customer satisfaction and experience. Business implementing and using telephony software systems can upsurge their sales and meet customer’s demands.  

Even the free telephony software provides all customer data and relevant information at fingertips, including the sales history, past complaints, etc. It also improves the customer knowledge base by integrating the telephony software with VoIP systems such as Tox or Jami. It allows customers to check previous reviews and comments before making a purchase. 

Furthermore, if you are using cloud telephony software, the customers can contact your agents on their preferred channels. Some customers may prefer human operator assistance, while some may choose to use live chat or email. The software can automatically generate support tickets for customers.

How Much Does the Telephony Software Cost?

Usually, all software applications’ cost primarily depends on the features, functionalities, deployment method, benefits, and available support from the vendor. You may come across a few best free and open source telephony software such as Asterisk and Bitrix24. 

While exploring the extensive list at Goodfirms, you will discover cost-effective telephony software examples like VolP.ms, priced as low as $0.25 per month, and AVOXI Genius starting around $8 per month.

Related Categories

Call Center Software
VoIP Software
Auto Dialer Software
Call Tracking Software
IVR Software
Predictive Dialer Software

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