Telephony Software
Find the best telephony software to automate digital voice transmission and improve business efficiency
The call center industry and customer service departments have undergone a groundbreaking transformation due to advancements in telephony or VoIP technology. But standardizing the business communication and nullifying the loopholes such as long holding queues, call dropping, and first, call resolution is challenging. Telephony software is one of the most customer-oriented technologies available today for call center businesses. The best telephony software enables companies to focus on the customers’ current moment needs. Businesses opting for the top telephony software are never out of contact with customers, even when their employees are away from the desk.
What is Telephony Software?
Telephony Software is a progressive and innovative technology that uses internet-powered devices such as smartphones, tablets, and laptops to make or receive calls. The telephony solution is also referred to as Voice Over Internet Protocol or VoIP, which undoubtedly has become a critical asset for the call center industry.
Telephony tools have also curtailed the regional and international call costs.
What are the Different Types of Internet Telephony Systems?
Internet telephony applications are classified into three main categories; PC-to-PC calling, PC-to-Phone calling, and Phone-to-Phone calling.
PC-to-PC calling is a process where the call center agent calls an online client at the same time when they are using the same device. The telephony software solution makes this interaction seamless as the device is compatible with the tool.
PC-to-Phone calling applications help you to call directly from your PC or laptop to any phone number. This type of internet telephony proves handy if you have to make long-distance calls, specifically to international clients.
Phone-to-Phone calling has become more popular these days where the call is made using the phone from both ends. It does not require any unique tool.
How to Opt for the Best Telephony Software?
The telephony system has played an incredible role in modernizing communication, providing a cost-effective solution to call centers and other businesses. If you wish to improve your customer service experience, check out the following list of best telephony software measured on different parameters.
List of The Best Telephony System
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QuestBlue has been committed to being a leading provider of Wholesale Voice Services. QuestBlue’s Mission is to listen to our customer’s specific needs and deliver high-performance products through continuous innovation and operational excellence. QuestBlue is committed to delivering high-performing products and solutions through continuous innovated & operational excellence. ... read more about Termination
Entry Level Price$250 Per MonthFree TrialN/ACategory Focus100% in Telephony Software -
Designed for SMBs, Yeastar Cloud PBX delivers enterprise-grade business communications features along with advanced UC capabilities, bringing a solid, reliable and affordable hosted PBX and UCaaS solution. Besides efficient call communication, rich telephony features, desktop softphone, BYOD mobility, IM, presence, unified messaging and CRM integration are all at your disposal. With 100% hosted ... read more about Yeastar Cloud PBX
Entry Level Price$69 Per MonthFree Trial15 DaysCategory Focus100% in Telephony Software -
PBXPlus by 500apps can supercharge your team's efficiency with unlimited extensions, call forwarding, business hours setting, and integration with your CRM. With the ability to bring your select carriers, effortlessly automate your call processes with drag-and-drop call flow creation and track your call flows to help drive revenue through improved call processes and menu options. Use the visual ph ... read more about PBXPlus
Entry Level Price$14.99 Per MonthFree Trial14 DaysCategory Focus100% in Telephony Software -
Acefone is a leading provider of cloud telephony services like VoIP phone systems, free phone numbers and contact centers—each meant to simplify and automate your business communication processes. Be it 24x7 support, an all-in-one admin portal, HD video/audio or reliable, customizable remote solutions, our products are built for your convenience. We offer seamless communication and integrations ... read more about Acefone
Entry Level Price$4.99 Per MonthFree Trial7 DaysCategory Focus50% in Telephony Software -
Inperium Talk is a cloud-native business phone service that combines professional calling features with ease of use to support truly effective business communications for individuals and organizations of all sizes. Whether you need a comprehensive business phone solution or simply need to separate your work and personal calls, Inperium Talk is right for you. It’s powerful, flexible, and affordab ... read more about Inperium Talk
Entry Level PriceContact vendorFree Trial14 DaysCategory Focus100% in Telephony Software -
Zoho Voice provides you with inbound/outbound call options for 100+ countries. With its advanced feature set and in-house infrastructure it has the capacity to cater to businesses of any size be it SMBs or large contact centers. It adds more power to your team with multi-channel support, that includes SMS and Instant Messages(upcoming). It helps you set up queues for inbound calls with multiple ca ... read more about Zoho Voice
Entry Level PriceContact vendorFree Trial15 DaysCategory Focus40% in Telephony Software -
Numberless telephony eliminating friction in voice/video calling for customer support. We enable voice/video calls from websites as well as Android and iOS apps. We currently provide an easy to use WordPress plugin that enables voice calls directly from a business website to laptop/phone or PBX. In addition, we also have an API + SDK that enables video/voice calls from with a business app. ... read more about Connect-EZ
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Telephony Software