Find the best telephony software to automate digital voice transmission and improve business efficiency
The call center industry and customer service departments have undergone a groundbreaking transformation due to advancements in telephony or VoIP technology. But standardizing the business communication and nullifying the loopholes such as long holding queues, call dropping, and first, call resolution is challenging. Telephony software is one of the most customer-oriented technologies available today for call center businesses. The best telephony software enables companies to focus on the customers’ current moment needs. Businesses opting for the top telephony software are never out of contact with customers, even when their employees are away from the desk.
What is Telephony Software?
Telephony Software is a progressive and innovative technology that uses internet-powered devices such as smartphones, tablets, and laptops to make or receive calls. The telephony solution is also referred to as Voice Over Internet Protocol or VoIP, which undoubtedly has become a critical asset for the call center industry.
Telephony tools have also curtailed the regional and international call costs.
What are the Different Types of Internet Telephony Systems?
Internet telephony applications are classified into three main categories; PC-to-PC calling, PC-to-Phone calling, and Phone-to-Phone calling.
PC-to-PC calling is a process where the call center agent calls an online client at the same time when they are using the same device. The telephony software solution makes this interaction seamless as the device is compatible with the tool.
PC-to-Phone calling applications help you to call directly from your PC or laptop to any phone number. This type of internet telephony proves handy if you have to make long-distance calls, specifically to international clients.
Phone-to-Phone calling has become more popular these days where the call is made using the phone from both ends. It does not require any unique tool.
How to Opt for the Best Telephony Software?
The telephony system has played an incredible role in modernizing communication, providing a cost-effective solution to call centers and other businesses. If you wish to improve your customer service experience, check out the following list of best telephony software measured on different parameters.
List of The Best Telephony System
Fusion 1Your trusted experts for your business communication needs.
Fusion 1 is to facilitate how your company does business by providing you with a truly unified communications platform, while also adding money to your bottom line. We strive to give you more freedom in business operations by allowing you greater mobility and maximizing process automation to help you focus on the bigger picture of growing your organization. We are ever-changing to close the 'gap ... read more about Fusion 1Contact vendorN/A100% in Telephony Software
Go4ClientsAutomate the interaction with your customers.
Technology has allowed most industries to improve communication with their end-users by offering tools from informational but not intrusive to promotional and highly intrusive. It’s evident that reaching end-users by combining different channels results in a much higher ROI than using a single channel. Strategies that use emails, SMS, Landing Pages, calls. ... read more about Go4ClientsContact vendorN/A50% in Telephony Software
Cloud PBX SystemCloud PBX System is the USP of Vitel Global.
Cloud PBX System is the USP of Vitel Global. With the state-of-the-art hardware equipment and flawless technological optimizations, we are able to provide world class PBX features for an affordable price point, tailored for businesses with multinational offices. Call us now and get the most advanced digital communications to help your business scale new heights. ... read more about Cloud PBX SystemContact vendorN/A100% in Telephony Software
CARUSTO IP-PBXEasy to use solution for solving your tasks in telecommunication field.
Corporate communication system with large selection of features, flexible configuration and friendly interface. Intelligence system for monitoring the efficiency of your employees and the effectiveness of communications. Metrics and reporting system. Carusto Software allows to organize higly effective call center in few clicks. ... read more about CARUSTO IP-PBXContact vendorN/A100% in Telephony Software
ITK CommunicationsCLOUD TELEPHONE SYSTEM.
ITK Voice Solution is a complete, virtual telephone system for business customers. Modern telephone systems are no longer static in your company, but come simply, flexibly and securely from three German high-security data centers. Thanks to the modular structure and the relocation of telephony with all its features to the data centers, the services can be added or deducted for the exact month. Upd ... read more about ITK CommunicationsContact vendorN/A100% in Telephony Software
MyfoneThe business telephony of the future for your company.
Flexfone is a user-friendly telephone system packed with functionality for all companies. With Myfone, we have gathered your telephony online and in an app for mobile, so you always have all our powerful functions at your fingertips. With Myfone you can easily make calls with the built-in softphone, and switching can be done with a few clicks. ... read more about MyfoneContact vendorN/A100% in Telephony Software
OttspottPhone conversations made frictionless.
Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface. Monitor your team’s activity and performance, and analyze historical call data. Avoid time-consuming app switching and access data directly by simply clicking on the business app logo on the Ottspott desktop app . ... read more about Ottspott$19 Per MonthN/A100% in Telephony Software
OyatelWe are replacing your traditional telephone system.
Oyatel is a web based phone system that facilitates automated switchboarding, live chat, and teleconferencing. We are replacing your traditional telephone system. Oyatel Conference is a simple but powerful conferencing solution with unlimited number of callers. ... read more about OyatelContact vendorN/A100% in Telephony Software
RingByNameRingByName is building the best business phone service.
RingByName is building the best business phone service, one where our dedicated professionals combine telephony with smart software and world-class support. We deliver a practical and simple VoIP phone solution for today’s competitive and fast moving business environment. Our cloud based phone system is focused on helping businesses succeed by utilizing the most powerful, reliable and flexible t ... read more about RingByNameContact vendorN/A100% in Telephony Software
StandardFacileStandardFacile is a fully featured Cloud Telephony.
StandardFacile is a fully featured Cloud Telephony & IVRS Software designed to serve Agencies, Startups. StandardFacile provides end-to-end solutions designed for Windows. This online Cloud Telephony & IVRS system offers Auto Dialer, Call Monitoring, Predictive Dialer, Voice & Data Integration, VoIP at one place. ... read more about StandardFacileContact vendorN/A100% in Telephony Software
STARFACEThe IP telephony system for your company
The STARFACE system is easy to install and operate and enables flexible and productive working and administration. A telephony system in the cloud – a highly secure, managed service provided directly by us and distributed via our partners. The cloud solution is integrated as a perfect fit in your business communications setup. ... read more about STARFACEContact vendorN/A100% in Telephony Software
TelappliantTelappliant is a VOIP and cloud communications software.
Telappliant is a VOIP and cloud communications software that provides business and internet services to small and medium businesses. Our cloud communications range includes our VoIPOffice™ phone system, talkAssure SIP trunking, softphone, phone numbers and call plans. VoIPOffice is a complete business phone system which allows you to make calls over the internet as well as providing a whole host ... read more about TelappliantContact vendorN/A100% in Telephony Software
PIOPIYManage all incoming and outgoing calls through your web server.
TeleCMI ensures reliable customer communication that leads to increase of business productivity and results to succeed all your business endeavours. Manage all your incoming and outgoing calls through PIOPIY JSON based developer telephony platform, using your web programming language. ... read more about PIOPIYContact vendorN/A100% in Telephony Software
BDM VoiceTelecoms & Technology provider.
BDM offers a different approach to telephony. Dependent on your specific business needs, including company size, location, remote working practices, number of sites and available network connections, we will advise of the most suitable solution that meets these needs. In simple terms a hosted telephone system is one that sits in a data network, or cloud, rather than your premises. Sometimes called ... read more about BDM VoiceContact vendorN/A100% in Telephony Software
VozeliaVozelia is a fully featured VOIP Software designed to serve Startups, Enterprises.
Vozelia is a fully featured VOIP Software designed to serve Startups, Enterprises. Vozelia provides end-to-end solutions designed for Macintosh. This online VOIP system offers IVR / Voice Recognition, Telemarketing Management, Auto Dialer, Call Center Management, Inbound Reporting at one place. ... read more about VozeliaContact vendorN/A100% in Telephony Software
Yo TelecomYo Telecom specialise in bridging the gap between businesses and their customers.
Yo Telecom specialise in bridging the gap between businesses and their customers. The purpose which drives us is to help businesses increase their success! Monitor and improve the way your staff communicate with Call Recording. Miss fewer calls and increase your enquiries with Call Logging. ... read more about Yo TelecomContact vendorN/A100% in Telephony Software
ZapleeGrow Your Business With Zaplee's Cloud Phone System.
Zaplee allows businesses to create instant and powerful call centers and office phone systems in less time than it takes to have someone from Google answer their main phone number. Zaplee runs on Skype and Google Voice and offers a hosted tried-and-tested call center solution so any company can be up and running in minutes, calls are quickly and easily routed to your people even if distributed, vi ... read more about Zaplee$10 Per MonthN/A100% in Telephony Software
VOCALVOCAL Technologies continues to provide telephony software.
VOCAL Technologies continues to provide telephony software solutions to support legacy telecommunications systems even as these systems are supplanted by IP-based communications. As the public telephone network evolved from simple analog to multiplexed analog carriers to digital carriers and optical carriers, many new conventions and standards were added. ... read more about VOCALContact vendorN/A100% in Telephony Software
TerminationQuestBlue has been committed to being a leading provider of Wholesale Voice Services.
QuestBlue has been committed to being a leading provider of Wholesale Voice Services. QuestBlue’s Mission is to listen to our customer’s specific needs and deliver high-performance products through continuous innovation and operational excellence. QuestBlue is committed to delivering high-performing products and solutions through continuous innovated & operational excellence. ... read more about Termination$250 Per MonthN/A100% in Telephony Software
Yeastar Cloud PBXUnified Communications as a Service
Designed for SMBs, Yeastar Cloud PBX delivers enterprise-grade business communications features along with advanced UC capabilities, bringing a solid, reliable and affordable hosted PBX and UCaaS solution. Besides efficient call communication, rich telephony features, desktop softphone, BYOD mobility, IM, presence, unified messaging and CRM integration are all at your disposal. With 100% hosted ... read more about Yeastar Cloud PBX$69 Per Month15 Days100% in Telephony Software
PBXPlusVirtual PBX Phone System
PBXPlus by 500apps can supercharge your team's efficiency with unlimited extensions, call forwarding, business hours setting, and integration with your CRM. With the ability to bring your select carriers, effortlessly automate your call processes with drag-and-drop call flow creation and track your call flows to help drive revenue through improved call processes and menu options. Use the visual ph ... read more about PBXPlus$14.99 Per Month14 Days100% in Telephony Software
AcefoneA phone system trusted by modern businesses
Acefone is a leading provider of cloud telephony services like VoIP phone systems, free phone numbers and contact centers—each meant to simplify and automate your business communication processes. Be it 24x7 support, an all-in-one admin portal, HD video/audio or reliable, customizable remote solutions, our products are built for your convenience. We offer seamless communication and integrations ... read more about Acefone$4.99 Per Month7 Days50% in Telephony Software
Inperium TalkAI-powered, cloud-native business phone system
Inperium Talk is a cloud-native business phone service that combines professional calling features with ease of use to support truly effective business communications for individuals and organizations of all sizes. Whether you need a comprehensive business phone solution or simply need to separate your work and personal calls, Inperium Talk is right for you. It’s powerful, flexible, and affordab ... read more about Inperium TalkContact vendor14 Days100% in Telephony Software
Frequently Asked Questions
Is choosing telephony software solutions a worthwhile decision?
Yes, choosing reliable telephony software solutions certainly makes sense if you want to streamline and automate your call center operations. The tool transmits the voice and data electronically, which helps to enhance customer interaction. As said earlier, the VoIP or telephony system utilizes internet-powered devices to make or receive calls.
The computer telephony software implementation allows you to curtail your resource expenditure and get best-in-class accessibility. You can connect anywhere and respond to customer queries in real-time.
How does the telephony software work?
A telephony system’s primary function is to convert analog signals into digital signals over the internet connection. The software makes use of telephony or VoIP servers for connecting the calls. For telephony system software to work efficiently, you need a high-speed internet connection, a modem, and a router.
The working of telephony solutions also includes VoIP configuration and VoIP service providers. The advanced technology has minimized all drawbacks of traditional landline phone calls, such as long waiting hauls and drop calls. The cloud telephony software stores all vital customer data securely via an online dashboard. You can even adjust the customer contacts and business numbers with ease.
Who can use the telephony related software?
There is no doubt that call centers worldwide can unleash many benefits from the best telephony software. But they are not alone to take advantage of this excellent tool. The list includes other industries and business domains, such as those involved in providing customer services.
The other businesses that can implement telephony related software are the online e-commerce platforms and the hospitality industry. Financial institutions travel, tour companies, real-estate agencies, and the healthcare sectors are also using telephony applications.
What is the difference between VoIP telephony and IP telephony applications?
The terms VoIP telephony and IP telephony are used interchangeably, but there is a difference between them. IP telephony is an advanced solution that utilizes the internet-enabled communication system such as fax and other devices. It is much cost-efficient in comparison to landline telephones and is equipped with various features.
VoIP or the voice over internet protocol is a modern technology primarily used to initiate and receive calls over the internet. It is also affordable, scalable, flexible, and helps to boost productivity. Also, VoIP tools can integrate with other systems easily.
How does telephony system software enhance customer experience?
The computer telephony software has streamlined various call center and customer service-based operations to amplify customer satisfaction and experience. Business implementing and using telephony software systems can upsurge their sales and meet customer’s demands.
Even the free telephony software provides all customer data and relevant information at fingertips, including the sales history, past complaints, etc. It also improves the customer knowledge base by integrating the telephony software with VoIP systems such as Tox or Jami. It allows customers to check previous reviews and comments before making a purchase.
Furthermore, if you are using cloud telephony software, the customers can contact your agents on their preferred channels. Some customers may prefer human operator assistance, while some may choose to use live chat or email. The software can automatically generate support tickets for customers.
How Much Does the Telephony Software Cost?
Usually, all software applications’ cost primarily depends on the features, functionalities, deployment method, benefits, and available support from the vendor. You may come across a few best free and open source telephony software such as Asterisk and Bitrix24.
While exploring the extensive list at GoodFirms, you will discover cost-effective telephony software examples like VolP.ms, priced as low as $0.25 per month, and AVOXI Genius starting around $8 per month.