Telephony Software
Find the best telephony software to automate digital voice transmission and improve business efficiency
The call center industry and customer service departments have undergone a groundbreaking transformation due to advancements in telephony or VoIP technology. But standardizing the business communication and nullifying the loopholes such as long holding queues, call dropping, and first, call resolution is challenging. Telephony software is one of the most customer-oriented technologies available today for call center businesses. The best telephony software enables companies to focus on the customers’ current moment needs. Businesses opting for the top telephony software are never out of contact with customers, even when their employees are away from the desk.
What is Telephony Software?
Telephony Software is a progressive and innovative technology that uses internet-powered devices such as smartphones, tablets, and laptops to make or receive calls. The telephony solution is also referred to as Voice Over Internet Protocol or VoIP, which undoubtedly has become a critical asset for the call center industry.
Telephony tools have also curtailed the regional and international call costs.
What are the Different Types of Internet Telephony Systems?
Internet telephony applications are classified into three main categories; PC-to-PC calling, PC-to-Phone calling, and Phone-to-Phone calling.
PC-to-PC calling is a process where the call center agent calls an online client at the same time when they are using the same device. The telephony software solution makes this interaction seamless as the device is compatible with the tool.
PC-to-Phone calling applications help you to call directly from your PC or laptop to any phone number. This type of internet telephony proves handy if you have to make long-distance calls, specifically to international clients.
Phone-to-Phone calling has become more popular these days where the call is made using the phone from both ends. It does not require any unique tool.
How to Opt for the Best Telephony Software?
The telephony system has played an incredible role in modernizing communication, providing a cost-effective solution to call centers and other businesses. If you wish to improve your customer service experience, check out the following list of best telephony software measured on different parameters.
List of The Best Telephony System
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aql Telecommunications is a fully featured Cloud Telephony & IVRS Software designed to serve Agencies, Enterprises. aql Telecommunications provides end-to-end solutions designed for Macintosh. This online Cloud Telephony & IVRS system offers Contact Management, Outbound Reporting, Voice & Data Integration, Inbound Reporting, IVR / Voice Recognition at one place. ... read more about aql Telecommunications
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Telephony Software -
Voxtelesys is a "Preferred Carrier" for multiple PBX and Dialer vendors. We support what we sell with an in-house staff of software and hardware engineers. We are custom coding new applications every day to advance connectivity to Voxtelesys services. Once you experience how Voxtelesys supports customers, you will know that your decision to partner with Voxtelesys is a great decision! We answer th ... read more about Voxtelesys Voice
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Dexem Call Manager is a Cloud telephony solution designed for Sales and Customer Service teams in efficient businesses. It provides you all the data you need about your phone calls history, so you know how many calls you missed and at what moments your customers call you the most. Detailed reports and integration features allow you to access your phone calls data in your usual working environment. ... read more about Call Manager
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Call2World
Call2World was born with the idea of bringing telecommunications closer to our clients.Call2World was born with the idea of bringing telecommunications closer to our clients. Call2World is a fully featured Cloud Telephony & IVRS Software designed to serve Startups, SMEs. Call2World provides end-to-end solutions designed for Windows. This online Cloud Telephony & IVRS system offers Contact Management, Inbound Reporting, Voice & Data Integration, VoIP at one place. ... read more about Call2World
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SonicView provides proof of calls for dispute resolution and testimonial recordings, such as client/witness depositions for better and more efficient resolution. Training of agents using real-world situations; scoring, grading and call comparison to analyze agent performance. Recording calls ensures best practices and training. Important proof for phone-based transactions. A robust, scalable call ... read more about SonicView
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CALLMaster's advanced features such as CALLBasic scripting, multi-lingual, speech recognition, text-to-speech, and database integration, allow you to create value-added custom services for your business or customer. From simple voice mail and auto attendant solutions to advanced telephony services such as surveys, locators, reminders, CALLMaster can increase productivity and improve business commu ... read more about CALLMaster
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The CDC Platform with over a dozen telephony connectors (e.g. Avaya, Cisco, Asterisk, Mitel, etc.) provides integration between your telephony system and your Sugar environment. The platform supports searching, displaying, and creating Sugar items based on the call data associated with a voice call. Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services ... read more about CDC Software
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Cradle is the ultimate tool for the modern business, changing the way business communicates with customers. Cradle helps sales and support teams to stay connected with your customers from an office, on the road, together or remote. Admins can instantly add users and numbers for scalability and gain deep user insights with powerful reporting tools. Book a demo or a risk-free trial to see Cradle in ... read more about Cradle
Entry Level Price$39.99 Per YearFree TrialN/ACategory Focus100% in Telephony Software -
Dzinga is a cloud-based platform for business communications that allows companies to connect with customers via phone, web, and multi-channel messaging through a single, simple web interface. Dzinga collects all your communications across all channels in one place. Your agents may attend to phone calls, SMS, texts sent on popular mobile messaging services, and webchats through a single dashboard. ... read more about Dzinga
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Euphoria Telecom offers an innovative, cloud-based, cost-effective business phone system that offers unprecedented control & automated operational efficiency. Euphoria is known for its customer-centric product and for raising the standard for customer service in South Africa. ... read more about Euphoria Telecom
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Relatel is a fully featured Cloud Telephony & IVRS Software designed to serve Agencies, Startups. Relatel provides end-to-end solutions designed for Web App. This online Cloud Telephony & IVRS system offers Contact Management, Voice & Data Integration, Call Monitoring, Inbound Reporting, Outbound Reporting at one place. ... read more about Relatel
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Fusion 1 is to facilitate how your company does business by providing you with a truly unified communications platform, while also adding money to your bottom line. We strive to give you more freedom in business operations by allowing you greater mobility and maximizing process automation to help you focus on the bigger picture of growing your organization. We are ever-changing to close the 'gap ... read more about Fusion 1
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Technology has allowed most industries to improve communication with their end-users by offering tools from informational but not intrusive to promotional and highly intrusive. It’s evident that reaching end-users by combining different channels results in a much higher ROI than using a single channel. Strategies that use emails, SMS, Landing Pages, calls. ... read more about Go4Clients
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Cloud PBX System is the USP of Vitel Global. With the state-of-the-art hardware equipment and flawless technological optimizations, we are able to provide world class PBX features for an affordable price point, tailored for businesses with multinational offices. Call us now and get the most advanced digital communications to help your business scale new heights. ... read more about Cloud PBX System
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Corporate communication system with large selection of features, flexible configuration and friendly interface. Intelligence system for monitoring the efficiency of your employees and the effectiveness of communications. Metrics and reporting system. Carusto Software allows to organize higly effective call center in few clicks. ... read more about CARUSTO IP-PBX
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ITK Voice Solution is a complete, virtual telephone system for business customers. Modern telephone systems are no longer static in your company, but come simply, flexibly and securely from three German high-security data centers. Thanks to the modular structure and the relocation of telephony with all its features to the data centers, the services can be added or deducted for the exact month. Upd ... read more about ITK Communications
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Flexfone is a user-friendly telephone system packed with functionality for all companies. With Myfone, we have gathered your telephony online and in an app for mobile, so you always have all our powerful functions at your fingertips. With Myfone you can easily make calls with the built-in softphone, and switching can be done with a few clicks. ... read more about Myfone
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Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface. Monitor your team’s activity and performance, and analyze historical call data. Avoid time-consuming app switching and access data directly by simply clicking on the business app logo on the Ottspott desktop app . ... read more about Ottspott
Entry Level Price$19 Per MonthFree TrialN/ACategory Focus100% in Telephony Software -
Oyatel is a web based phone system that facilitates automated switchboarding, live chat, and teleconferencing. We are replacing your traditional telephone system. Oyatel Conference is a simple but powerful conferencing solution with unlimited number of callers. ... read more about Oyatel
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RingByName is building the best business phone service, one where our dedicated professionals combine telephony with smart software and world-class support. We deliver a practical and simple VoIP phone solution for today’s competitive and fast moving business environment. Our cloud based phone system is focused on helping businesses succeed by utilizing the most powerful, reliable and flexible t ... read more about RingByName
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StandardFacile is a fully featured Cloud Telephony & IVRS Software designed to serve Agencies, Startups. StandardFacile provides end-to-end solutions designed for Windows. This online Cloud Telephony & IVRS system offers Auto Dialer, Call Monitoring, Predictive Dialer, Voice & Data Integration, VoIP at one place. ... read more about StandardFacile
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The STARFACE system is easy to install and operate and enables flexible and productive working and administration. A telephony system in the cloud – a highly secure, managed service provided directly by us and distributed via our partners. The cloud solution is integrated as a perfect fit in your business communications setup. ... read more about STARFACE
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Telappliant is a VOIP and cloud communications software that provides business and internet services to small and medium businesses. Our cloud communications range includes our VoIPOffice™ phone system, talkAssure SIP trunking, softphone, phone numbers and call plans. VoIPOffice is a complete business phone system which allows you to make calls over the internet as well as providing a whole host ... read more about Telappliant
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TeleCMI ensures reliable customer communication that leads to increase of business productivity and results to succeed all your business endeavours. Manage all your incoming and outgoing calls through PIOPIY JSON based developer telephony platform, using your web programming language. ... read more about PIOPIY
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BDM offers a different approach to telephony. Dependent on your specific business needs, including company size, location, remote working practices, number of sites and available network connections, we will advise of the most suitable solution that meets these needs. In simple terms a hosted telephone system is one that sits in a data network, or cloud, rather than your premises. Sometimes called ... read more about BDM Voice
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Vozelia is a fully featured VOIP Software designed to serve Startups, Enterprises. Vozelia provides end-to-end solutions designed for Macintosh. This online VOIP system offers IVR / Voice Recognition, Telemarketing Management, Auto Dialer, Call Center Management, Inbound Reporting at one place. ... read more about Vozelia
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Yo Telecom specialise in bridging the gap between businesses and their customers. The purpose which drives us is to help businesses increase their success! Monitor and improve the way your staff communicate with Call Recording. Miss fewer calls and increase your enquiries with Call Logging. ... read more about Yo Telecom
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Zaplee allows businesses to create instant and powerful call centers and office phone systems in less time than it takes to have someone from Google answer their main phone number. Zaplee runs on Skype and Google Voice and offers a hosted tried-and-tested call center solution so any company can be up and running in minutes, calls are quickly and easily routed to your people even if distributed, vi ... read more about Zaplee
Entry Level Price$10 Per MonthFree TrialN/ACategory Focus100% in Telephony Software -
VOCAL Technologies continues to provide telephony software solutions to support legacy telecommunications systems even as these systems are supplanted by IP-based communications. As the public telephone network evolved from simple analog to multiplexed analog carriers to digital carriers and optical carriers, many new conventions and standards were added. ... read more about VOCAL
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