Telephony Software
Find the best telephony software to automate digital voice transmission and improve business efficiency
The call center industry and customer service departments have undergone a groundbreaking transformation due to advancements in telephony or VoIP technology. But standardizing the business communication and nullifying the loopholes such as long holding queues, call dropping, and first, call resolution is challenging. Telephony software is one of the most customer-oriented technologies available today for call center businesses. The best telephony software enables companies to focus on the customers’ current moment needs. Businesses opting for the top telephony software are never out of contact with customers, even when their employees are away from the desk.
What is Telephony Software?
Telephony Software is a progressive and innovative technology that uses internet-powered devices such as smartphones, tablets, and laptops to make or receive calls. The telephony solution is also referred to as Voice Over Internet Protocol or VoIP, which undoubtedly has become a critical asset for the call center industry.
Telephony tools have also curtailed the regional and international call costs.
What are the Different Types of Internet Telephony Systems?
Internet telephony applications are classified into three main categories; PC-to-PC calling, PC-to-Phone calling, and Phone-to-Phone calling.
PC-to-PC calling is a process where the call center agent calls an online client at the same time when they are using the same device. The telephony software solution makes this interaction seamless as the device is compatible with the tool.
PC-to-Phone calling applications help you to call directly from your PC or laptop to any phone number. This type of internet telephony proves handy if you have to make long-distance calls, specifically to international clients.
Phone-to-Phone calling has become more popular these days where the call is made using the phone from both ends. It does not require any unique tool.
How to Opt for the Best Telephony Software?
The telephony system has played an incredible role in modernizing communication, providing a cost-effective solution to call centers and other businesses. If you wish to improve your customer service experience, check out the following list of best telephony software measured on different parameters.
List of The Best Telephony System
-
Fusion 1 is to facilitate how your company does business by providing you with a truly unified communications platform, while also adding money to your bottom line. We strive to give you more freedom in business operations by allowing you greater mobility and maximizing process automation to help you focus on the bigger picture of growing your organization. We are ever-changing to close the 'gap ... read more about Fusion 1
Contact vendorN/A100% in Telephony Software -
Technology has allowed most industries to improve communication with their end-users by offering tools from informational but not intrusive to promotional and highly intrusive. It’s evident that reaching end-users by combining different channels results in a much higher ROI than using a single channel. Strategies that use emails, SMS, Landing Pages, calls. ... read more about Go4Clients
Contact vendorN/A50% in Telephony Software -
Cloud PBX System is the USP of Vitel Global. With the state-of-the-art hardware equipment and flawless technological optimizations, we are able to provide world class PBX features for an affordable price point, tailored for businesses with multinational offices. Call us now and get the most advanced digital communications to help your business scale new heights. ... read more about Cloud PBX System
Contact vendorN/A100% in Telephony Software -
Corporate communication system with large selection of features, flexible configuration and friendly interface. Intelligence system for monitoring the efficiency of your employees and the effectiveness of communications. Metrics and reporting system. Carusto Software allows to organize higly effective call center in few clicks. ... read more about CARUSTO IP-PBX
Contact vendorN/A100% in Telephony Software -
ITK Voice Solution is a complete, virtual telephone system for business customers. Modern telephone systems are no longer static in your company, but come simply, flexibly and securely from three German high-security data centers. Thanks to the modular structure and the relocation of telephony with all its features to the data centers, the services can be added or deducted for the exact month. Upd ... read more about ITK Communications
Contact vendorN/A100% in Telephony Software -
Flexfone is a user-friendly telephone system packed with functionality for all companies. With Myfone, we have gathered your telephony online and in an app for mobile, so you always have all our powerful functions at your fingertips. With Myfone you can easily make calls with the built-in softphone, and switching can be done with a few clicks. ... read more about Myfone
Contact vendorN/A100% in Telephony Software -
Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface. Monitor your team’s activity and performance, and analyze historical call data. Avoid time-consuming app switching and access data directly by simply clicking on the business app logo on the Ottspott desktop app . ... read more about Ottspott
$19 Per MonthN/A100% in Telephony Software -
Oyatel is a web based phone system that facilitates automated switchboarding, live chat, and teleconferencing. We are replacing your traditional telephone system. Oyatel Conference is a simple but powerful conferencing solution with unlimited number of callers. ... read more about Oyatel
Contact vendorN/A100% in Telephony Software -
RingByName is building the best business phone service, one where our dedicated professionals combine telephony with smart software and world-class support. We deliver a practical and simple VoIP phone solution for today’s competitive and fast moving business environment. Our cloud based phone system is focused on helping businesses succeed by utilizing the most powerful, reliable and flexible t ... read more about RingByName
Contact vendorN/A100% in Telephony Software -
StandardFacile is a fully featured Cloud Telephony & IVRS Software designed to serve Agencies, Startups. StandardFacile provides end-to-end solutions designed for Windows. This online Cloud Telephony & IVRS system offers Auto Dialer, Call Monitoring, Predictive Dialer, Voice & Data Integration, VoIP at one place. ... read more about StandardFacile
Contact vendorN/A100% in Telephony Software -
The STARFACE system is easy to install and operate and enables flexible and productive working and administration. A telephony system in the cloud – a highly secure, managed service provided directly by us and distributed via our partners. The cloud solution is integrated as a perfect fit in your business communications setup. ... read more about STARFACE
Contact vendorN/A100% in Telephony Software -
Telappliant is a VOIP and cloud communications software that provides business and internet services to small and medium businesses. Our cloud communications range includes our VoIPOffice™ phone system, talkAssure SIP trunking, softphone, phone numbers and call plans. VoIPOffice is a complete business phone system which allows you to make calls over the internet as well as providing a whole host ... read more about Telappliant
Contact vendorN/A100% in Telephony Software -
TeleCMI ensures reliable customer communication that leads to increase of business productivity and results to succeed all your business endeavours. Manage all your incoming and outgoing calls through PIOPIY JSON based developer telephony platform, using your web programming language. ... read more about PIOPIY
Contact vendorN/A100% in Telephony Software -
BDM offers a different approach to telephony. Dependent on your specific business needs, including company size, location, remote working practices, number of sites and available network connections, we will advise of the most suitable solution that meets these needs. In simple terms a hosted telephone system is one that sits in a data network, or cloud, rather than your premises. Sometimes called ... read more about BDM Voice
Contact vendorN/A100% in Telephony Software -
Vozelia is a fully featured VOIP Software designed to serve Startups, Enterprises. Vozelia provides end-to-end solutions designed for Macintosh. This online VOIP system offers IVR / Voice Recognition, Telemarketing Management, Auto Dialer, Call Center Management, Inbound Reporting at one place. ... read more about Vozelia
Contact vendorN/A100% in Telephony Software -
Yo Telecom specialise in bridging the gap between businesses and their customers. The purpose which drives us is to help businesses increase their success! Monitor and improve the way your staff communicate with Call Recording. Miss fewer calls and increase your enquiries with Call Logging. ... read more about Yo Telecom
Contact vendorN/A100% in Telephony Software -
Zaplee allows businesses to create instant and powerful call centers and office phone systems in less time than it takes to have someone from Google answer their main phone number. Zaplee runs on Skype and Google Voice and offers a hosted tried-and-tested call center solution so any company can be up and running in minutes, calls are quickly and easily routed to your people even if distributed, vi ... read more about Zaplee
$10 Per MonthN/A100% in Telephony Software -
VOCAL Technologies continues to provide telephony software solutions to support legacy telecommunications systems even as these systems are supplanted by IP-based communications. As the public telephone network evolved from simple analog to multiplexed analog carriers to digital carriers and optical carriers, many new conventions and standards were added. ... read more about VOCAL
Contact vendorN/A100% in Telephony Software -
QuestBlue has been committed to being a leading provider of Wholesale Voice Services. QuestBlue’s Mission is to listen to our customer’s specific needs and deliver high-performance products through continuous innovation and operational excellence. QuestBlue is committed to delivering high-performing products and solutions through continuous innovated & operational excellence. ... read more about Termination
$250 Per MonthN/A100% in Telephony Software -
Designed for SMBs, Yeastar Cloud PBX delivers enterprise-grade business communications features along with advanced UC capabilities, bringing a solid, reliable and affordable hosted PBX and UCaaS solution. Besides efficient call communication, rich telephony features, desktop softphone, BYOD mobility, IM, presence, unified messaging and CRM integration are all at your disposal. With 100% hosted ... read more about Yeastar Cloud PBX
$69 Per Month15 Days100% in Telephony Software -
PBXPlus by 500apps can supercharge your team's efficiency with unlimited extensions, call forwarding, business hours setting, and integration with your CRM. With the ability to bring your select carriers, effortlessly automate your call processes with drag-and-drop call flow creation and track your call flows to help drive revenue through improved call processes and menu options. Use the visual ph ... read more about PBXPlus
$14.99 Per Month14 Days100% in Telephony Software -
Acefone is a leading provider of cloud telephony services like VoIP phone systems, free phone numbers and contact centers—each meant to simplify and automate your business communication processes. Be it 24x7 support, an all-in-one admin portal, HD video/audio or reliable, customizable remote solutions, our products are built for your convenience. We offer seamless communication and integrations ... read more about Acefone
$4.99 Per Month7 Days50% in Telephony Software -
Inperium Talk is a cloud-native business phone service that combines professional calling features with ease of use to support truly effective business communications for individuals and organizations of all sizes. Whether you need a comprehensive business phone solution or simply need to separate your work and personal calls, Inperium Talk is right for you. It’s powerful, flexible, and affordab ... read more about Inperium Talk
Contact vendor14 Days100% in Telephony Software